Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Ver mais
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Veja o que dizem as avaliações
I was leaving for Japan at 9.30am and during the night (3am) I realised I was having a reaction to mosquito bites. The GP was able to diagnose & prescribe antibiotics which I collected from Heathro... Ver mais
After trying to get a GP appointment and being told the soonest I could be seen was in 3 weeks, being able to get a video appointment and prescription within 24 hours was a godsend. At least I was abl... Ver mais
First time I used Health Hero and really rate the experience. Dr Leslie Town was first class and provided excellent medical advice. Only waited 15 mins for an appointment and the tech experience worke... Ver mais
Detalhes da empresa
Escrito pela empresa
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Informações de contato
W1H 6DU, London, Reino Unido
- info@healthhero.com
- healthhero.com
4,8
Excelente
973 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da HealthHero
Thank you for your review. We are pleased to hear you found the service excellent.
I was very impressed by this Benenden service
I was very impressed by this service which was provided and handled very well.
10 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Sally. We are delighted to hear you were impressed with the service and that it was handled well throughout. Your feedback is much appreciated.
Benenden efficient end to end service
I had an extremely positive experience with the end to end service, I.e. booking an online appt, having an online appt, receiving advice which I acted upon. The result was an injury sustained on Sunday, referral advice on Monday from Benenden, went to walk in clinic same day as per advice, seen by triage nurse, had an xray, wrist break confirmed, appt with orthopaedic surgery on Tuesday resulting in wrist in a cast. I was so impressed and pleased for the treatment I received at each stage. Thank you.
10 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Gloria. We are delighted to hear how positive your experience was from start to finish and that the service supported you at each stage of your care. It is great to know the advice you received helped you access the right treatment so quickly. We wish you a smooth recovery and thank you for your kind feedback.
Highly recommendable
Highly recommendable. Putting an inquiry in within a day maybe two it was already set up to start my counselling lady I have is exceptional very easy to talk to doesn’t make me feel stupid in any form which is very important for me and actually gives you or makes you think how to deal with situations
14 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback. We are very pleased to hear your counselling experience has been so positive and that you feel comfortable and supported. It is wonderful to know the sessions are helping you manage situations and feel at ease. We appreciate your recommendation.
Resposta da HealthHero
Thank you for your review. We are pleased you found the service quick and easy to book.
The service is there when you need it…
The service is there when you need it in all emergencies.
10 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, David. We are pleased to hear the service was there for you when you needed it most and provided support at the right time.
Easy quick and great service to get…
Easy quick and great service to get prescription for my son.
11 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Aqsa. We are glad you found the service quick and easy to use, and that you were able to get the prescription your son needed without delay.
So helpful and valuable to get to speak…
So helpful and valuable to get to speak to a GP within 24 hours in these times when so difficult to get to speak to GP in less than 4 weeks. 🙏Thank you Benenden
1 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your kind feedback. We are pleased you were able to speak to a GP within twenty four hours and that the service was helpful during a time when access can be challenging. We truly appreciate your comments.
Remote Clinician Appointment
Efficient , quick service- highly recommend
9 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Graham. We are glad you found the service efficient and quick, and we appreciate your recommendation.
Really easy to book a consultation
Really easy to book a consultation. Phone call for consultation spot on time and e-prescription came though almost immediately after the call had finished. Perfect 🤩
8 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Sarah. We are delighted to hear the booking process was easy, the call was on time and that your prescription was provided so quickly. It is great to know the service worked so smoothly for you.
Quick and efficient referral to a…
Quick and efficient referral to a consultant
1 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, John. We are pleased the referral process was quick and efficient and that the service supported you when needed.
Got an appointment quickly.
Got an appointment quickly, GP knowledgeable, kind & reassuring, however I still had to call my NHS GP to get a face to face appointment, which took ages and a lot of back & forth, which is why I have this service to avoid the unreliability of the NHS, it would be great to offer a face to face referral to a private GP clinic to get the full experience.
8 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you for your feedback. We are pleased you were able to get an appointment quickly and that the GP was knowledgeable and reassuring.
There can be a number of reasons why a direct referral is not made, depending on clinical need and appropriate care pathways. We would like to review your experience further, so please contact us at patientexperience@healthhero.com with more details and we will look into this for you.
An excellent service
An excellent service! Booking the appointment was very easy on the app and I was able to see a GP online within a few hours. I had a prescription and was on the road to recovery!
Fantastic service 5 *****
14 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Jane. We are delighted to hear you found the service easy to use and that you were able to see a GP within a few hours. It is great to know you received your prescription quickly and were on the road to recovery.
Lovely helpful service
Lovely helpful service. Very nice doctors. I just wish that some of them was my family doctor.
14 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Moira. We are glad you found the service helpful and that the doctors were kind and supportive. Your feedback means a great deal to us.
Resposta da HealthHero
Thank you, Gayatri. We are pleased you found the service helpful.
Benenden health care is a must
Benenden health is a bright light in the dark labyrinth of healthcare. I completed an anima to my GP. It said they were at capacity. Go to A & E if urgent. I couldn’t walk. Def not sitting in A & E for 8 hours. I contacted Benenden. Had an appointment two hours later. Chose to have it by phone call. The Dr was absolutely amazing. Took the time to listen and to explain what my problem could be and its solutions. I Felt heard. Valued. I wasn’t rushed. She offered painkillers. Recommended my next steps. I chose my own preferences. One was physiotherapy. She referred me to physiotherapy free through Benenden. No waiting. Its in a few days. Less than a week after my call. This service was a life saver to me. Mentally and physically. It doesn’t replace our overworked NHS. To me it supports it.
30 de abril de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Margaret. We are truly pleased to hear how much the service supported you both physically and mentally. It is wonderful that you felt listened to, valued and able to access further care so quickly. We really appreciate your thoughtful feedback.
A very effecient service.
A very effecient service.
The Doctor listened to my symptoms etc and referred me to a specialist.
I felt listened too.
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Lesley. We are glad you found the service efficient and that you felt listened to during your consultation. It is great to hear you were supported with a referral.
Great service
Made an appointment for second opinion 2 weeks after seeing my own GP, where I was made to feel like I was wasting their time and they were more concerned why I hadn’t attended my pharmacy before going to see the GP. Spoke with GP providing details of symptoms, was provided prescription for antibiotics, which seemed to have worked
13 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Chris. We are pleased you found the service helpful in getting a second opinion and that the treatment provided was effective. It is great to hear the consultation made a positive difference.
Resposta da HealthHero
Thank you, Mark. We are glad you found the team friendly, polite and helpful.
I find the Benenden service excellent
5 de maio de 2026
Avaliação não solicitada
Resposta da HealthHero
Thank you, Richard. We are pleased to hear you find the service excellent.
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