My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... Ver mais
A empresa respondeu
I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me r... Ver mais
A empresa respondeu
HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it r... Ver mais
A empresa respondeu
I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for... Ver mais
A empresa respondeu
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
925 Shepherd Ave, 11208, Brooklyn, Estados Unidos
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Respondeu a 100% das avaliações negativas
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I have no complaint about the products. I made an overpayment of over $500. It has been almost 2 months and I still have not received the refund, despite repeated phone calls and emails. I told them twice I was going to file a dispute with my credit card. I still have not heard. I shall call Visa now.

Resposta da HealthyLine
I love my mat and really believe it helps me. Also when my mat quit working the customer service was amazing.

Resposta da HealthyLine
I'm unhappy with the InfraMat Pro and the response HealthyLine has given. They promised to deal with it and send me a device but this has not happened and they have ignored my e-mails for months now.

Resposta da HealthyLine
Awesome product. Crystals make a positive difference.

Resposta da HealthyLine
Love this mat! It relieves pain, helps me sleep, grounds me and keeps me warm. Couldn't ask for more.

Resposta da HealthyLine
Excellent products and excellent customer service. Special thanks to Jade, who was very helpful and wanted to be sure I was informed and satisfied!

Resposta da HealthyLine
Customer support was excellent. My problem was quickly addressed and resolved.
While I commend the customer support, I am not pleased with product quality. I only had my mat for 1 1/2 years when the heating element stopped working. I would expect something this expensive to last MUCH longer.
The company sold me a new one at a 50% discount. That is better than having to pay full price, but I am still disappointed with the product quality and would not recommend this particular brand. I like the product and have no issue with it, just that it had an extremely short life.
We had delivery problems with this item, as it got stuck in Indian customs, but Healthyline resolved the issues. The product is excellent.

Resposta da HealthyLine
Rep Jade is wonderful and pleasant to work with awesome!

Resposta da HealthyLine

Resposta da HealthyLine
Best mat ever!! Can't believe how much better I feel!!!
Customer service with this company is outstanding and they actually use the mat themselves so they really can explain the differences!!!!👍. Thanks Jade 👍 for all of your assistance!!

Resposta da HealthyLine
Great products for our health!
Wonderful assistance with Jade!

Resposta da HealthyLine
I first called HealthyLine when I thought my grand neice might benefit from one of your PEMF products. I spoke with Jade and she is just so eager to help, so knowledgable re your products, as well as kind and a joy to speak with. Her generous nature with her desire to be of help to me and my sister in our calls with her, have been such a pleasure that we were very edndeared with HealthyLine just from our interaction with Jade! I have since spoken with Jade several more times for assistance with my controller and each time she has been so happy to help and a joy to speak with, brightening my whole day. I really can’t begin to express how happy I am with my HealthyLine product as a result of my converaations with Jade.
I have the TAO 1818 and I used it nearly 24 hours each day for almost 6 months straight. It helped me move from a place where I felt that I may be headed toward a wheelchair (fast) due to ongoing, worsening tendonitis in my hip, to the place now where I am starting to be able to exercise snd go for walks again after more than 5 years. I have been trying to recover from Chronic Fatigue for over 10 years and the pad has helped tremendously with that also. I am beginning to have endurance in activities, and am not having to recover my energy for days later. I have been able to cut back on the supplements I have taken for so many years that help me just barely make it through each day with the Chronic Fatigue. I’m amazed at the benefit I have received from the pad and I still use the pad daily. The pain is definitely almost gone and I have been using the pad only at night for about 5 months. My energy seems to have returned after so many years and I am experimenting with taking no supplements at all aince I have made so much improvement with using the pad. So far, so successful!! Thank you, Jade, for your encouragement and guidance re the pad, and thank you to HealthyLine for making the FIR pad! Thank you for the ways it has benefitted restoring my health!!

Resposta da HealthyLine
Truly excellent service. I adore the mat and so do my clients...Very happy so far.
Amazing mat. Really helping my aches and pains also sleeping like a baby too. Took 5 days from ordering to arrive here in Ireland. Absolutely incredible service and value money.
Wonderful service. Highly recommended!!!!
Great mat of great quality
Jade, who works for customer service is friendly and informative and takes her time to ensure you understand what you have asked about. Unfortunately someone has missed answering our recent email regarding why PEMF feature is not shutting off at 20 minutes on our second purchase, the chair. We have not heard back and that was several days ago now, maybe more.
On another downside our first mat malfunctioned within the first month and stopped heating up on both ends so we sent it back and repurchased a different one. This one was delivered with a faulty controller and we needed a new one shipped which was shipped to us and seems to work alright thus far. (We’ve only tried it once, last night).
So overall happy, but not thrilled as there seems to be quite a few little problems with your products, thus far.
Sincerely
Dave and Leslie
Always wonderful service and amazing products that are excellently crafted with amazing healing benefits!!!!
I love my jade and tourmaline Mat! I use it every night. It eliminates a lot of sore muscles on my vintage body. Thank you!
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