Hearthwarm Avaliações 144

Ordered the Highland Cow socks, over charged me which was refunded then took weeks to come socks wernt as advertised & the cow came off the socks after 3 days
Very disappointed

Fake company. DO NOT USE!

Really disappointing, quality not what I ordered and took 2 months to arrive,
AVOID!

Been waiting since the beginning of October. Avoid this company. Clearly dishonest and extremely untrustworthy. Scammers Avoid

I ordered my socks in November 10th. Tracking details crossed USA then disappeared. I sent an e mail,which was responded to and they re sent the order. It has just arrived today ,too late for birthday present. Wish I had a refund they are rubbish. Nothing like the picture. Highland cow sewn on badly,no horns 3 legs and wool hair pulls out if you touch it. What a waste of money. Please be aware and don't order from this firm. Really cross with myself for not ordering from Amazon .

*UPDATE* I got a full refund from PayPal after raising a case with them. Thankfully I chose PayPal due to the buyer protection.

Like everyone else, I ordered in October, received multiple emails with tracking info although the dates never matched to reality. When they supposedly arrived in the UK everything stopped. I reached out and got a near instant reply saying they would resend my order, but since then I've heard nothing. It's now the 22nd of December and I've not had a single reply to emails, so I've had to open a case with PayPal. Keeping my fingers crossed PayPal issue a refund as per their guarantee, as there's no hope in getting a refund from Hearthwarm.
Next time I'll be doing my research before clicking a link on social media and buying.

It took two months for product to arrive. Quality was appalling. Do not buy.

Just because there’s not a zero. You’ll wait forever for an incredibly poor version of what you ordered & will not be able to get a refund. Just dont

Con artists. Tracking stopped after just over a month and the parcel simply didn't arrive. Customer services advised they would send another of the full order and tracking never worked. I ordered in October to have them arrive in time for Christmas and still nothing. I requested a refund and they simply replied they would expedite with the courier and now I'm out of pocket for nothing and have to arrange alternatives with 3 days to go.

Ordered socks which never arrived. False shipping updates from known scam shipping site. Hearthwarm unable to help, expediate or provide refund. UK company so inform trading standards. Chargeback via credit card company.

I only add 1 star because zero stars is not an option. DO NOT USE THIS COMPANY. they do not delivery what you order, the computer generated response to complaints saying they'll send replacements means you get nowhere. Im still waiting for a refund on goodx ordered on 11.10.25 despite three requests. Will have to go to my bank as this company have little intention in being honest!

Ordered 2 pairs of socks in October and had loads of shipping updates until mid November where it says its in birmingham. Nothing since and its now nearly the end of December! Emailed twice and they say they contacted the shipping company and its basically their fault. Given up now as I can’t see me getting them. Looking at other reviews here, this company is obviously a bunch of scammers

This is a scam.
Ordered 3 pairs of socks at the beginning of October. They've allegedly been in Birmingham since mid November.
The tracking number doesn't exist, Customer support are horrendous just telling me to wait until I receive them as I will enjoy the quality. They will not refund me or cancel the order a I need to wait for them to arrive. I've questioned how a non existent product can arrive but they just repeat the same comment that I need to wait for them to arrive and then we might be able to sort a refund.
Shocking. Do not use this company.

THERE IS NO STAR OPTION UNFORTUNATELY
I ordered these socks as Christmas present at the beginning of November. For the first 3 weeks I had numerous shipping details then nothing and my package can’t be tracked or found. 3 emails to the company have proved useless. I am out of pocket as have to buy replacements and don’t seem to be able to get my money refunded. BUYER BEWARE

Disgusted!
Never recieved order, been told can only have refund when i recieve order,
Been waiting over 3months. Very

Scam!!! Ordered 3 pairs begining of Nov. Apparently they are in transit, been in Cardiff for 2 weeks! When i check storage facilty in Cardiff, its a house postcode. Paypal giving them another 2 weeks, before i can claim! When hearthwarm reply, they day wait till you see quality, will chase with shipper. Complete scan as i suspect tracking is too!

I would give a zero rating if I could. They will take your money and provide no product at all. I have been waiting 7 weeks, and they have refused to cancel my order. Instead, I get new tracking info over and over, but it clearly states that the tracking number does not exists.
Under no circumstances should anyone be buying from this company.

Same experience as everyone else…. Overcharged me, charged me twice and goods still not received after lots of emails.
Have raised a dispute with my bank to get my money back.
A bunch of scammers

Ordered socks early October, sent various emails chasing so they resent early November. No tracking emails, still no socks & receive the same email when I chase telling me that they are on there way and to be patient. Oh, & originally overcharged. They apparently refunded the difference although I have not received the refund. Do not order from this site!!

Please do not order from this company. I’ve been waiting for over 2 months for items to be delivered. They will tell you your item is on its way but it’s not. The tracking update they provided me with hasn’t changed since end of October. Thankfully I paid using PayPal and I have managed to get my money back.