Hearthwarm Avaliações 144

Total scam. Glad I used PayPal as I got an instant refund when I contacted them and explained the company used 2 fake tracking websites that gave totally different updates for the package.

Unfortunately like others we have been very disappointed. The socks firstly disappeared in transit but we were persistent in our enquiries and they eventually arrived a month and a half late. However, they are not actually knitted socks! They have a knitted pattern printed on them. They absolutely do not represent what we ordered. No non-slip base. Just a pair of cotton (?) socks with a polyester (?) animal head sewn on!

bought 2x Goheaters as advertised in UK, did this 5/12/25, first overcharged me. which was efunded. and now still awaiting delivery 9 days on, just keep getting generic answer about tracking. Awful company, Item is in CHINA !!!!

Dreadful, scam company avoid

Three months and not received my order. Emailed them and just get a reply to please wait a few more days.
I should of looked at the reviews before ordering. SCAM SCAM SCAM...

Ordered on 22nd October. Still no delivery. Emailed them 4 times just get vague replies about parcel being in transit

Currently in an email battle to get a full refund, as promised on their own website with their 100% risk free guarantee!! Originally over charged, which was refunded then 1st parcel lost. Contacted company who issued a replacement, well to say the goods are not as described is an understatement! They’re so bad they’re laughable, pictures obviously lifted from another website. After 9 emails I have just been offered a £2 refund, 13% of what I paid. Will continue fighting but PLEASE don’t touch this company

2 months for delivery and product was no where near what was advertised.

AWFUL!!!! I wish I’d seen these reviews before ordering. As others have said I ordered socks months ago & haven’t arrived. The tracking system says they’re in Birmingham but the company can’t tell you who they’ve used?!
Definitely a scam. Be warned

An absolute joke, scam . Email response to delivery enquiry patronising. Please don't get conned. Threat of legal action sent but still no satisfaction.

Ordered and got them but quality isn’t what shows in web page, they just cheap regular socks with some cheap panda i got

Ordered 17th October, it's now 10th December, still no item. Will be requesting refund through credit card company

Been waiting 2 months for delivery and refusing to issue a refund

Absolute Scam , ordered over two and a half months ago. Not turned up ,sent emails to complain and had no reply. This company needs the Police investigating them as clearly by the reviews on here they are taking people's money via a scam.

The 'socks' arrived two months after I had ordered them. It was absolutely not worth the wait. I had ordered the Sloth and Panda ones as Christmas gifts for my two daughters, I wouldn't even give them to two people I hate, so I'm certainly not gifting them as Christmas presents to my girls. They are badly made, the panda socks look like mens white sports socks with a panda glued on who looks shocked to be there and has a hole in his arm with the stuffing coming out. The sloths looked stunned at how shocked the panda is and they are glued to the thinnest pair of brown socks I have ever seen. I have just emailed the company requesting a full refund, no doubt they will request I send the items back with proof of purchase, knowing it will cost me more than they are worth to do so. This company is advertising on Facebook, so I will also be reporting them on there too, hopefully it will stop others from making the same mistake as I have. Avoid the company as they sell many other crap things which would not pass trading standards or health and safety standards. An absolute diabolical company and products!!!

What an absolute scam!
The product is nothing like what they advertise. Talks about knitted socks - they are just cheap standard cotton socks. The animal is not a knitted animal just tacky and printed. There are no grips on the bottom.

I complained and they insulted me with a gesture of £2 compensation and stated that “upon inspection by our warehouse, the items dispatched to you align with your original order.”

I have never seen such a horrific example of false advertising until now!

Placed order, paid …..nothing! I have chased and chased…just being told on way but…..updates are from first few days. Ordered early October…told ordered replacement but updates still from original order! Asked for refund but keep getting told problem with refund system! My advice ….do not touch with a barge pole and then you won’t be disappointed!

Order was dispatched from USA but tracking stalled in Belfast. Asked for a refund but they just placed a new order. This one was dispatched from China and I did receive it, albeit 6 weeks after placing the order.

The advert is of chunky knit quality woollen socks. The reality served a month later. It is cheap nylon with a fairground toy glued to it. Is even a different colour. There also charged more than advertised

Make sure you dispute the order with your bank after 30 days of no arrival, cause nothing will arrive anyway