Hearthwarm Avaliações 144

Order never arrived. Emailed the customer service and they asked iv i could wait a few days as they would re-sent order. It's been 3 weeks and iv sent them an Email asking for a refund.10 october 2025 i ordered, its now 28 nov 2025

Ordered on 22 October for an early November birthday, several emails requesting an update but just get a vague reply. I have asked for a refund twice. I paid via PayPal but it doesn't show in the account for opening a resolution. Avoid this company at all costs.

I placed an order on 10th October, still havnt received it after two emails to them. I was told they would contact the couriers, second email I was told to be patient as I asked for a refund. Still nothing so I have emailed again telling them I have ant the refund as this website does not exist. Think I’ve lost my money

Ordered and paid for two sets of socks two months ago. Never arrived. They won’t refund my money. DO NOT BUY FROM THIS ORGANISATION.

I placed my order on 10 October 2025 and still have not received my items. After weeks of silence, I contacted customer support and was told on 20 November 2025 that a replacement would be sent because there were “no updates” on the original shipment. Since then, nothing—no tracking, no progress, no communication.

I have now waited far beyond any reasonable timeframe, and the lack of transparency is incredibly disappointing. A reputable company should be able to provide proper tracking information, timely updates, or issue a refund when they fail to deliver. Instead, I have been left completely in the dark.

I strongly caution others to think twice before ordering from this company. My experience has shown poor communication, unfulfilled promises, and no accountability.

Absolutely appalling
Ordered items on 23rd October, still not received, just keep being told wait for updates. Refund refused due to order “being shipped” do not use this company. Is a scam

Just like everyone else has said, cheap & nasty, nothing like picture of thick knitted socks, wafer thin, over charged, took weeks to arrive, need I say more. AVOID!

I ordered from this company over a month ago I wish I had checked here first! I ordered 2 pairs of socks they took more money from my account than the order amount and have never sent the socks! I have emailed numerous times and they just keep saying its on its way but they cant give a tracking number yet. I demanded a refund but they said its not allowed as product has been shipped. They just keep repeating the same thing. Do not order from them!

Ordered socks that had hidden costs, were overpriced, took way too long to arrive, look nothing like the picture and are of terrible quality.

Well, after ordering on 22 October my order finally arrived today, 25 November. I know they come from China but, over a month.

Ordered socks on 22nd October 25. Not received anything contacted customer services and they keep lying to me saying they will chase courier.
Repeatedly asked for refund but they just sending generic message generic reply

Ordered on October 11th and followed their tracking up to the point where it was passed to the local delivery company. I have spent the last 4 weeks chasing them for local delivery company details, tracking and expected delivery date. Sam reply every time; we'll ask the local company to update their tracking details. I checked the postcode of the "delivery company" and it is a housing estate in Lincoln. I asked for a refund last week and got the same tracking email. Today I logged a disputed payment with the bank. I have also reported them to Meta. Next, I am going to report them to London Trading Standards as their registered office is there. Finally, I will report them to National Cyber Security. It's the same story as everyone else, so it must be a scam and needs to be shut down.

Can not believe I didn't check them out first! Placed an order for the socks much like everyone else at the beginning of October. Tracking took a while but seemed like they might arrive. When I chased and asked was told they had been resent! Why would a company do that without telling you. Truth is they wouldn't after 5 requests to cancel my order which we are ignored. Went through paypal who refunded me within 2 days. Do not fall for it!

Ordered pair of socks 13 October, all appeared ok on tracking until they arrived in Cardiff where they have supposedly arrived and got stuck. Fobbed off by Hearthwarm ever since with promises of them arriving. New tracking link which doesn't work. Currently reporting to credit card company as fraud. DO NOT USE

One of the worst companies I’ve ever had the misfortune to deal with.
Overcharged me on my order. It’s almost a month now and still no socks. Refusing to give me my refund and keep just telling me to be patient.
Do yourself a favour and do not use this cowboy of a company. 1 star feels too generous.

Scam
Didn't receive order
Absolute charlatans
Don't waste your money

🤬 BUYERS BEWARE !!! – AVOID THIS COMPANY (and its clones) LIKE THE PLAGUE🤬

It looked like a duck, waddled like a duck, quacked like a duck and turns out it was a duck!

Oh! the wonders of hindsight on the ‘’following your gut instinct’’. ‘’should have read the review sites’’ and ‘’don’t be a sucker for social media advertising, especially after having enjoyed a tipple or 3’’ fronts.

I fell for the Sloth Socks one with Hearthwarm

Realised the error of my ways within a couple of hours when I spotted they had taken more money than was stated on the order invoice.

I immediately submitted (as per their policies) a cancellation and refund request.

And I’ve now enjoyed 8 days of their generic replies and useless tracking information, especially where they contradict the information containing in the tracking links THEY sent me.

It turns out (as I did a bit of heckles up digging around) that all the following companies, offering virtually all the same goods and offers must be linked as they all have the same return address;

FLAT/RM 705，7/F，FA YUEN COMMERCIAL BUILDING， NO.75，FA YUEN STREET，MONG KOK，KL，HONGKONG

**It must be a BIG Flat**

And from the ones it can be easily found on, the same UK based holding/parent company;

ELITE TRADING COMPANY LIMITED
5 BRAYFORD SQUARE
LONDON
E1 0SG

Hearthwarm.com

Hearthpost.com

Funfunhut.com

Successivei.com

Inpracticet.com

Exetucation.co.uk

Invaluablei.com

Rsgs.uk

Literary.com

Eternitior.uk

Politety.com

Pickelect.com

All the relevant information can be found on their contact us and/or policy/returns pages

All us support@ as the only means on contacting them

So SO Many RED FLAGS missed !!

Nothing received in spite of numerous emails saying that goods were on their way. Avoid at all costs.

Its a total scam. I bought a couple pairs of warm socks from it, and the scamming had started from the beginning. First they overcharged me but sent me the wrong invoice of correct prices. Then they sent me an email saying the package has left the US depot, it was updating every 3 days but not moving anywhere, it happened for a month and suddenly tracking stopped. The package was still in US after a month. After 30 days of purchase date, I emailed them to check on my parcel, they kept saying on the way only. Got frustrated and asked for refund as I could clearly see the parcel is not arriving anymore, they refused to refund saying it not our fault the logistics are delayed. I asked them how long you want me to wait before I raise the issue again with you for refund, the reply was they don't know, it could be any length of time. They kept saying the same thing again and again, its on the way, logistics got it wrong, its delayed.. its a piss take to read the same email reply again and again whatever the question you ask to them. Its a total scam. I don't know if there is any but wish these kind of scamming websites could shut down by customers effort. They are lucky the rating could not go below 1 other wise given 0.

Scam site. Fell for the AI image sloth socks. Socks looked great on the instagram advert, real chunky knitted socks. Wow, what arrived were horrendous, cheap shite. Avoid an save yourself £20