Hearthwarm Avaliações 144

I purchased an item 5 weeks ago and its still not arrived keep getting fobbed off that ots on its way and sent to a shipping company they wont tell me about - Do not buy from this company

Please don't fall for this scam of a company. I ordered socks, they took a month to areive and look nothing like advertised. Just a cheap pair of socks with a felt animal attached!

As per the majority of other reviewers, I ordered the sloth socks. They took payment for £18 despite the invoice stating £14.

They took 7 weeks to arrive. Tracking showed them coming from Tulsa to the UK, but the envelope stated China when it finally arrived.

As for the items themselves, neither cozy nor knitted.... Thin socks with something resembling a sloth in a wind tunnel, made from a distorted bean bag.

Despite a few attempts, they offered me no more than £4, so I raised a PayPal dispute which was successful.

Avoid like the plague!

I ordered a pair of these socks for my daughters birthday on the 20th October.
They eventually arrived on the 18th November and when I opened the package, the socks look nothing like the pictures.
They are just a normal pair of very thin socks with a rubbish animal sewn to the socks at 4 points.
I was offered £4 compensation when I contacted the company.
I am currently raising a dispute with my credit card company.

Scammers on instagram

Huge red flag, here. This company is beyond any doubt engaged on a hugely fraudulent enterprise. Learn from our experience. We ordered four pairs of cute novelty socks for Xmas gifts at a cost of £46.76 and paid on a debit card. Nearly four weeks later, there was no sign of the goods being delivered. Repeated emails to “Heartwarm” elicited only boilerplate assurances that the shipment was now with the carrier, that they would be telling the carrier to get moving, and simply to be patient and we would receive our delivery. We never did. The final straw for me was when I got an email from a carrier called “APG”, telling me they were going to deliver on 19 November. When nothing arrived, I contacted the carrier, quoting their consignment reference, who told me that they had not received the package from the supplier, so it was not on their system. I checked my bank account, and as luck would have it no money had as yet been paid to Hearthwarm. I instructed my bank not to pay any transaction from my account to that payee. They advised me to cancel my existing debit card, which I agreed to do, and issued a new card immediately. If you’ve ordered from this company, I urge you to do likewise. This is a huge purchase scam enterprise. Avoid it at all cost.

I too fell for the cosy looking socks which I thought would be a great present for my daughter, when they arrived I was so disappointed! They look nothing like the picture, they look like an old ladies pair of tights with a poorly made sloth attached.
There was No nice packaging as in the picture, they were stuffed into the smallest cellophane bag they could find to save on shipping I imagine.
The stitching was all coming undone where they had squashed them in the bag, they are the worst thing I have ever brought online and now I need to find another present as my daughter would probably cry if she saw these, a complete rip off, don't buy from them.

How do I leave zero stars?? Bought 2 pairs of socks at £12 each as they looked like a great Xmas stocking filler. Product arrived a month after ordering and it's vile. Nothing like the product shown. Instead of knitted sloth socks I received a pair of bown nylon nightmare socks. I wish there was a way to upload photos to this review. I put in a complaint to their customer service department and the had the cheek to offer me a £2 refund and told me my order aligned with their warehouse products.... Might want to tell the website to update their pics to also align with the warehouse. I wouldn't have paid £1 for these socks if I'd known what they really were.

Oh where do I start, no updates on good despatched, when I get an update it shows like many as being in Cambridge. Company answered emails until I asked for a refund. Item ordered pre 06/10. Then all of a sudden they go radio silent. Had to make a claim through my CC company. This company is a total scam definitely stay away. I wish I had read the reviews first.

Took 5 weeks to arrive.
Nothing like picture, of 3d knitted sock.
Got sent crappy brown socks with a toy stuck on it.
Thinking their 100% 5 star reviews must be fake. My socks look nothing like those in the review pictures.

If I could rate this company zero stars I would! I ordered a pair of sloth socks as a gift after seeing a Facebook advert, supposedly from a UK company. I too had the issue of VAT being added after payment, but I did manage to get that amount refunded. The socks arrived approx 6 weeks later via the US. They look nothing like the pics, terrible quality and appearance. I emailed them several times for a refund then disputed via PayPal. Because I indicated I would return to them but with a prepaid label, they were able to agree with PayPal resolution centre to a refund but only if I return them to an address in China and pay the return postage costs myself . I am absolutely fuming that they are allowed to fraudulently advertise fake goods on Facebook.

Absolute scam. Overcharged by £5 compared to what the order confirmation said, they said they’d refunded it but they haven’t and the goods never arrived so I have done a chargeback through my bank.

It took a while, but the socks did arrive! In fact emails to the support email address were promptly answered. They took a little extra for postage, but it was quickly refunded to be fair. Seemed more a technical issue.

UPDATE Customer service just keep sending the same email saying its been dispatched with a tracking.link that doesnt work and refusing to provide a refund. Please do not give them your hard earned miney dispicable company Much the same as everyone else,cannot believe i didn't think to read these reviews before ordering!
Ordered 20th October received nothing! Chased via email and customer service say they have no tracking updates so have sent the order.
What a scam so annoyed at myself for falling it!
AVOID do not order anything!

It took a while, but my item did arrive, customer service were super responsive on Email. I used the tracking number then gave me on Universal Parcel Tracking and then I could see which courier it was with and see the tracking number to go direct with the courier

I was scammed by them too. Over £30 for three pairs of novelty socks, nothing ever received. Scammers, avoid at all costs.

Similar to everyone else. Took a month for ‘parcel’ to get to UK then disappeared and their courier won’t update them. Won’t refund and have resent but won’t give a tracking number for new dispatch. Fear money wasted.

Can't believe I wasted my time ordering from this company of liars and scammers.
I should have read these reviews first.
Avoid at all costs!

Shocking service, over charged at the time of purchase. Now I’ve had to wait over 2 weeks and I’ve still not got what I paid for. Customer Service Team are responsive via email, but the best they can tell me is shipping is being expedited by the courier. Poor service overall

Too much money taken from my account, took over a month to arrive and the socks are nothing like the woollen ones on the advert. Started refund process. Hopefully get it all back.