HelloFresh New Zealand Avaliações 14.771

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

15 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent food bag service

I've had HelloFresh for several months. Food is great. Had no failures. Plenty of recipes to choose from each week.

3 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren💚

Avaliado com 4 de um total de 5 estrelas

Great for dinner planning.

Great for dinner planning.
Mostly great meals, some unripe fruit and useful.

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're delighted to hear that our boxes are working for your household!

We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Joy 💚

Avaliado com 5 de um total de 5 estrelas

Very easy very nutritious.

Very easy very nutritious.

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Excellent meals

4 de novembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're delighted to hear that our boxes are working for your household!

Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️

📞 Phone - (09) 886 9589
💻 Live chat - hellofresh.co.nz
💬 Facebook DM - http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Joy 💚

Avaliado com 5 de um total de 5 estrelas

It was a breath of fresh air

It was a breath of fresh air, I don’t have to worry what to cook for the day. Thank you Hello Fresh!🫶🏼

21 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren 💚

Avaliado com 3 de um total de 5 estrelas

Missing ingredients (still waiting for…

Missing ingredients (still waiting for a credit on my account). Some items not fresh (tomato, carrot)

30 de dezembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Wayne,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 4 de um total de 5 estrelas

Very easy to cook and quick to prepare

Very easy to cook and quick to prepare. We have however received not good quality veges and unripe avocados

18 de novembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren 💚

Avaliado com 4 de um total de 5 estrelas

Luv the food

Luv the food. No problems there. But need a break as starts to taste the same after a while.

21 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the review! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 3 de um total de 5 estrelas

I don't like how I couldn't pay for my…

I don't like how I couldn't pay for my weekly box, this week. You need to make it easier to pay for or week. when something happens with you regular payment

27 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Rachel,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 5 de um total de 5 estrelas

The food is amazing value for money

Everything is well packaged, the recipes are easy to follow and the delivery process is seamless. The flavours and quantities are perfect.

21 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren 💚

Avaliado com 2 de um total de 5 estrelas

The overall website is not useable

The overall website is not useable. They have an issue with the website whereas the menu changes even after you have selected and paid for the meals for the week. This has been raised with them however, nothing has been done yet. Bit concerning using a website where there can be data breach.

21 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Shruti,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 5 de um total de 5 estrelas

DELIVERIES ARE RELIABLE

DELIVERIES ARE RELIABLE, PRICING IS REASONABLE, AND IT IS EASY TO CANCEL FOR A WEEK IF GOING ON HOLIDAY OR WHAT EVER.

26 de agosto de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren💚

Avaliado com 5 de um total de 5 estrelas

Love Hello Fresh.

Love Hello Fresh.
I just love everything about Hello fresh and meals are great so far.

14 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊 You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊💚

- Blanch

Avaliado com 4 de um total de 5 estrelas

Good variety of options available

Good variety of options available. Good amount of ingredients provided to feed the family. Good communications when things are different from what is displayed. App very easy to use.

21 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Michelle💚

Avaliado com 5 de um total de 5 estrelas

Vegetarian

Deliveries always on time. Enjoy the recipes, fresh veges.

1 de novembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (02) 8188 8722 or send us a direct message on Facebook at http://fb.com/msg/hellofreshau. 💬

Happy cooking! 😊

- Joy 💚

Avaliado com 3 de um total de 5 estrelas

The portions are very small

The portions are very small, especially for the proteins like 250g of chicken is not sufficient to feed two hungry people.

11 de novembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Daren,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 4 de um total de 5 estrelas

The app is abit annoying at times.

26 de janeiro de 2026
Avaliação não solicitada
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the review! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Great easy meals.

Great easy meals.
Everyone even the fussy ones love hello fresh in our home.

29 de junho de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Good meal options

3 de agosto de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Makes life easier

Good quality food, delivered fresh. Easy to arrange refunds if any issues. Great range of meals to select from.

2 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

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