Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais
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Veja o que dizem as avaliações
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais
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This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais
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I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contato
Nova Zelândia
- hellofresh.co.nz
4,0
Muito Bom
15 mil avaliações
Pede aos clientes que avaliem
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I recieved my order on a Saturday by…
I recieved my order on a Saturday by Monday my tomatoes were rotting and the beans for different recipe were turning black. Disappointed.
28 de janeiro de 2026
Resposta da HelloFresh New Zealand
Hi Ange,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Pretty awesome
Firstly, we are happy and appreciative of the time saved in shopping and thinking "what will we have tonight" and also financial savings... no impulse buying everything is sorted all we have to do is cook eat andclean up... however something that keeps showing up is missing or un usable produce... this is our 3rd week and without even opening our first bag I have notice we dont have the recipe/method instructions... im hoping this week all bags will have all ingredients required and that they are usable... so all in all this is my only under par comments everything else taste variety and as stated in the beginning the savings on many levels is awesome.
3 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Tasty but not Quick
The meals have been tasty but I don't enjoy how long they take especially when tired and don't feel like reading from a recipe. Prefer to make quick meals where I can throw ingredients together.
3 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Hi Julia,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Quality of product seemed to decline
Quality of product seemed to decline. EG shrivelled up radishes..Hello Fresh does not seem to be in tune with customers demographics.eg I am 78 years old.. my last order was tacos and hamburgers. More suitable for teenagers!
5 de dezembro de 2025
Resposta da HelloFresh New Zealand
Hi Jane,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Great way to take the stress of dinners…
Great way to take the stress of dinners and lunch ideas. As vegetarian, I get to choose from a great variety of veg options makes it so easy as well.
23 de dezembro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
Resposta da HelloFresh New Zealand
Hi MP,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Hassle free
I really hate supermarket shopping and trying deciding on what meals to cook each week. I really like that HelloFresh kits have everything you need to make the meal. The quality of the meats and vegetables are excellent, as are the portion sizes.
I am enjoying cooking meals again and trying different recipes and ingredients.
14 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your five-star review! ⭐
It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week, and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
LHaven't been able cook yet as my first…
LHaven't been able cook yet as my first delivery was sent to wrong address. Will re-review when I get a delivery
3 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Hi Hineari,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Great service
Great service, always appraised of delivery time. Great recipes,fresh ingredients. We save money on our meals this way.
21 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
I have supported Hello Fresh for years
I have supported Hello Fresh for years, stopping and starting subscriptions depending on where I was in life. This time, my family have really enjoyed the experience, decision fatigue at an all-time low, and enjoyment at a high. So far, so good and have committed to the next four weeks (without a discount locking us in). Keep up the fresh, great recipes!
6 de maio de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great options and fast delivery
Great options and fast delivery. I know that things are more expensive but the protein portion is much more smaller than before, i ordered for two people and the meat is actually good for one.
10 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Daren
Hello Fresh meals are great
Hello Fresh meals are great, I usually wait until they have a deal before I use them. I signed up when they had 40% discount off a box, then I felt it was worth me spending the money, Hard to get creative in the kitchen, so these recipes and pre planned meals really helps!
30 de dezembro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
A title is pointless. I'm critiquing not writing book
My Meal selection or choice on a whole isn't to bad.
Sometimes an ingredient (vegetable) is left out because of availability, which at times is understandable, but questionable at the height of their growing season.
Some vegetables delivered have been wilted or poor quality. it doesn't happen often but does happen.
Avocados are always green and have to be ripen. i can understand to a point, but it means running to the supermarket to buy a ripe one to follow the recipe when you're cooking that meal for the night.
9 de dezembro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
Great food and great idees more than…
Great food and great idees more than enough for 2 ppl
31 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
A few issues, but still enjoy meals.
We have had a few issues recently. The flavors are always very good and nice balanced meals. But, we have found the chicken bags often come open and the raw chicken juice leaks over everything. So we have had to throw a few things away.
The avocados are always hard as a rock and plasticky- they cannot be eaten. The beef rump has been very grissley & chewy, not much actual meat. Besides those issues which have occurred a few times on numerous orders- we are happy otherwise.
20 de agosto de 2025
Resposta da HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
I don't need to think what do I cook…
I don't need to think what do I cook tonight.
14 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
The food and recipes are true to…
The food and recipes are true to descriptions. Easy to follow and quality ingredients
18 de novembro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
For us using Hello Fresh gives us a…p
For us using Hello Fresh gives us a quick easy way to choose what meals to cook. There is just the two of us.
The menu’s are a convenient way to decide. Also giving you the options to upgrade them slightly too, and to try things you may not usually have tried to make yourself.
We have had some lovely tasty meals with only a few that haven’t been our cup of tea. Sometimes the process of cooking the meal could be made a lot quicker by doing certain things a different way. So sometimes I just do that. Often too there is a lot of plastic rubbish from all the little ingredient packaging. I recycle what I can including using the paper bags in my kitchen rubbish bin.
My only thing is when you do have an issue(which is not often) using the app to give an accurate description of the issue can be a little tricky. As not all choices to indicate the right issues are available. So maybe being able to use specifics could be an option there.
All in all a great service for the two of us.
14 de outubro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Meat cuts are always good
28 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka
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