Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais
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Veja o que dizem as avaliações
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais
A empresa respondeu
This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais
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I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Informações de contato
Nova Zelândia
- hellofresh.co.nz
4,0
Muito Bom
15 mil avaliações
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We love love our hellofresh every week…
We love love our hellofresh every week 🤤😋👌
17 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you love your HelloFresh deliveries every week! Thank you for sharing your positive experience with us.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great meal choices that appeal to all…
Great meal choices that appeal to all of the family. Our 2 boys are excited to choose the meals and then all over again when they arrive and it's time to cook! It's made a tiresome chore fun again.
10 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars, Bianca! ⭐
We're happy to hear that our meals appeal to your whole family! It's great to know your boys enjoy choosing and cooking the meals, and that we've made mealtime fun. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Delicious convenience meals for a busy…
Delicious convenience meals for a busy family of five
19 de julho de 2025
Resposta da HelloFresh New Zealand
We're glad you find our meals delicious and convenient for your busy family. Thank you for sharing your positive experience with us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
No box and zero communication
My box didn't turn up and I wasn't notified. When I queried it via the chat as that's the only way to communicate I was told two different reasons. One said there was an error with the courier and that I wouldn't be getting my box. The next person told me that my box got wet and wouldn't be delivered. Wasn't a good experience and I would expect better. The app said for the entire day that my box was being delivered. As our front door is quite exposed to the public we waited and waited....wasn't until I queried it's whereabouts at midnight that I was told there was no box.
So much for getting in touch team!
15 de fevereiro de 2026
Resposta da HelloFresh New Zealand
Thank you for your review, Shelley. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
Ricka
Customer Resolution Specialist
HelloFresh
Yummy Food
We didn't receive the previous box due to it being damaged on its way. We did get the latest one and have already had one of the meals... delicious.
27 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Great selection of menus
Great selection of menus of which most I’ve never come across. Great delivery service. They follow the instructions perfectly that I’ve given. Food once prepared and served is absolutely delicious. I have never had a meal that I have never enjoyed. Thank you. I know I’ll be with Hello Fresh for a long time yet.
14 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you enjoyed the diverse menu options and delicious food. It's great to know our delivery service met your expectations with your instructions. Thank you for your positive feedback; we appreciate it!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
Fantastic meals!!!!
21 de janeiro de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We are so happy to hear that you had such an amazing experience! We appreciate your feedback and your time.
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
With delivery on the 7/4/2026 one…
With delivery on the 7/4/2026 one rotten kumara with the cheesy spiced pork rissoles and roast kumara
8 de abril de 2026
Resposta da HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. We appreciate you taking the time to share your experience. We're sorry the kumara was not up to standard with your cheesy spiced pork rissoles. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Good Food and Great Service
Good Food and Great Service, so we can recommend Hello Fresh. Wide variety of menu options makes it an interesting experience.
24 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Easy to follow recipes
Easy to follow recipes. Great quality of meats and veg. Delicious
18 de novembro de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
These are great meals....
These are great meals, easy to follow instructions. Enough to feed my family.
24 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch 💚
By choosing kid-friendly meals
By choosing kid-friendly meals, everyone got involved in the kitchen to cook dinner.
3 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Delivery issues
Unfortunately I’ve been disappointed by my deliveries for the past 3 weeks now, even with specific delivery instructions added, it seems it is still too hard to follow.
24 de março de 2026
Resposta da HelloFresh New Zealand
Hi Kerianne,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Hello Hello Fresh makes a delightful difference to our dinner!
Hello Fresh offers lots of food options for me and my husband. Delivered on time to the door is excellent. I like the easy instructions and quick delicious recipes. Not much dishes to wash. So glad I chose Hello Fresh to make a difference to our meals.
5 de abril de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
-Daren 💚
It’s convenient
It’s convenient, not to have to think every day what you are going to cook for dinner at night.
The meals are tasty. There is no waste.
7 de junho de 2025
Resposta da HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Avoid HelloFresh
Avoid HelloFresh. My sign-up experience was a complete failure.
I signed up using my new address, yet they delivered my first order to my old house 80km away. So someone else got my box for free while I got nothing.
The response was exactly what you’d expect from a scripted call centre — refund offered, then a token $15, and when I pushed for the obvious fix (a replacement box), they agreed only if they removed my original sign-up offer.
So effectively: they make the mistake, I miss out entirely, and their “solution” is to claw back the very deal that got me to sign up.
That’s not just poor service, it’s a complete lack of accountability and basic common sense.
Cancelled immediately. Won’t be back
……………………
And as you can see the company did a stock standard response below of “we care” and “we will contact you”. But guess what, they never did!!!
4 de abril de 2026
Avaliação não solicitada
Resposta da HelloFresh New Zealand
Hi John,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Hello Fresh is good really enjoying the…
Hello Fresh is good really enjoying the meals but the only problem is when it's dropped off as sometimes it's left in the sun not where I have asked it to be left. You may need to talk to your delivery company
17 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Still overpriced for what it is
Still overpriced for what it is
Need to have EVERYTHING you need to make a meal- like of it needs eggs- provide that too - should be included in the price
20 de junho de 2025
Resposta da HelloFresh New Zealand
Hi Andrea,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Great recipes
Great recipes, very handy when you’re a busy person good pricing and I like the commitment to reducing packaging. Food items are always fresh takes the hassle out of thinking of what to have for dinner some of the flavouring sachets have additives so I try and avoid those. I’d love them to do an organic range.
28 de março de 2026
Resposta da HelloFresh New Zealand
Thank you so much for your review, Trisha! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Ricka 💚
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