HelloFresh New Zealand Avaliações 14.771

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

15 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 4 de um total de 5 estrelas

Great variety enjoyed my box this week

Great variety enjoyed my box this week

30 de abril de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review, Katrina! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Easy fresh meals that the kids havr all…

Easy fresh meals that the kids havr all enjoyed

10 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review, Stephanie! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

All tEmeals easy to prepare

All meals easy to prepare. Kids enjoy them too

10 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your five-star review, Tami! ⭐

It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌

If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊

You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

It makes dinner decisions easy

Meals are 95% complete, no waste, recyclable packaging, good delivery, adequate quality, portions are good, variety

13 de junho de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review, Tim! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Fussy to fast and flavourful!

We started ordering to make a variety of foods available to my family.
Easy to cook and fast with a great taste.

4 de novembro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars, Janine! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

85 Apatu street wairoa

Good yes home

26 de março de 2026
Avaliação não solicitada
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We are delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬

Happy cooking! 😊

- Elise 💚

Avaliado com 2 de um total de 5 estrelas

Late deliveries and rotten produce are…

Late deliveries and rotten produce are not what we expected from a company like this.

6 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Kaye,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 4 de um total de 5 estrelas

Great recipes and awesome meals

Great recipes and awesome meals. Good variety. It would if given 5 stars if it was a bit cheaper.

24 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren💚

Avaliado com 4 de um total de 5 estrelas

I like the convenience and the wide…

I like the convenience and the wide variety of recipes. The ingredients are always fresh.
It does however, get a little expensive for me without the discounts.

10 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're delighted to hear that you have been enjoying your meals!

Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️

If you ever need a hand with your account, or have any questions or feedback you can reach our awesome Customer Care team here:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Joy 💚

Avaliado com 5 de um total de 5 estrelas

Delicious so far

10 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren💚

Avaliado com 4 de um total de 5 estrelas

Small let down

Its been great however my last box and ice bag popped the box arrived wet and damaged. The produce inside was fine except the sour cream and a cheesecake wad through everything.

17 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review, Lizzy! ⭐

We're delighted to hear that our boxes are working for your household!

We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit, and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Good selection of meals and good…

Good selection of meals and good variety of proteins. I like that each meal is in it's own bag. It's very convenient and makes putting away and tidying up easy all the rubbish goes straight back in the bag. It is a little pricey. But the ease of not having to think about what to cook outways the cost for us as we are both full time and have school aged children. If you can afford it I would definitely recommend.

14 de agosto de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review, Luke! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Great not to have to think what to serve!

Lots of variety to choose from but many dishes are with noodles or pasta and se quite similar.

9 de maio de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the review, Jeannie! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Ingredients have been great

Ingredients have been great, recipes are easy to follow

10 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars, David! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Yummy recipes

Yummy recipes

13 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your five-star review! ⭐

It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌

If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊

You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

some of the meat and produce needs to be eaten within four days as you cannot refreeze them.

It comes on time and I get to choose my own meals

3 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're delighted to hear that you have been enjoying your meals!

Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️

If you ever need a hand with your account, or have any questions or feedback you can reach our awesome Customer Care team here:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren💚

Avaliado com 1 de um total de 5 estrelas

Box went missing and Hello Fresh were…

Box went missing and Hello Fresh were unable to tell me when it would arrive or be clear about my entitlements to a refund. The whole experience was frustrating, confusing and time consuming.
Box arrived after being in transit for 48 hours. Food was room temperature, including chicken, and not safe to eat.
Refund was granted eventually.
However, next payment was double charged. The whole experience left me out of pocket and without food for the week that we were counting on to feed my family.

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Mary,

Thank you so much for providing your feedback!

I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and we’ve reached out to help resolve your concerns.

I’ve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!

Daren
Customer Resolution Specialist
HelloFresy

Avaliado com 3 de um total de 5 estrelas

I was sent the wrong recipe card this…

I was sent the wrong recipe card this week. I always find there is just too much packaging especially for 6 people.

17 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Priti,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Elise
Customer Resolution Specialist
HelloFresh

Avaliado com 5 de um total de 5 estrelas

Joy of cooking

I love the variety of meals. I don't have to think what to cook. I'm not bored cooking anymore and the food is delicious.

17 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your five-star review! ⭐

It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌

If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊

You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

I have made quite a few recipes now

I have made quite a few recipes now. So easy to follow the instructions. Easy to do when you have all the ingredients too. They are quick recipes so not long periods of time in the kitchen. I like that.

24 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

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