HelloFresh New Zealand Avaliações 14.771

O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

This week our box was not delivered on the correct day. Last time two ingredients were missing - one from one meal and another from a different meal. A couple of previous times we have had old ingredi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am loving being back in the hello fresh family again. One of the biggest stress of my week is worrying about what I'm going to feed my family each night, meal planning and shopping felt like it was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de encomenda de comida online
  2. Fornecedor de Produtos Alimentícios

Escrito pela empresa

HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

15 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fresh ingredients

Fresh ingredients, really nice enjoyable meals

17 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 4 de um total de 5 estrelas

Veggies could be a little bit fresher.

Veggies could be a little bit fresher.
Avocados are always too hard.
Love the convenience how it’s all in one bag.

17 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're delighted to hear that our boxes are working for your household!

We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

A large selection of tasty meals

A large selection of meals which are invariably very tasty. Over several years we're hardly ever disappointed.

21 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your five star review! ⭐

It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌

If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊

You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

DELICIOUSNESS

Takes the hassle out of meal time!
Preparation for is all done!
Easy recipes that are easy to follow!
Healthy options! Low carb!!
Reasonable price serving per plate! Low cost options!
Deliciousness!!

24 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your five star review! ⭐

It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌

If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! 😊

You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Love Hello Fresh

We've used Hello Fresh every few weeks for a number of years now
Always very tasty and love using different ingredients and cooking methods

2 de março de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren💚

Avaliado com 3 de um total de 5 estrelas

I love the recipes

I love the recipes, however the last few have not had the best fresh produce.

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Mike,

Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Daren
Customer Resolution Specialist
HelloFresh

Avaliado com 1 de um total de 5 estrelas

I am being charged after numerous…

I am being charged after numerous attempts to cancel my subscription.. I get told there is no subscription, however come Monday the deduction happens and the food arrives

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Nicholas,

Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Ricka
Customer Resolution Specialist
HelloFresh

Avaliado com 4 de um total de 5 estrelas

Pretty good meals

Pretty good meals, many of them are quick and take the thought out of what to cook for dinner for busy people. Vegetarian options are good, although maybe a little repetitive/unimaginative after a while.

14 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren💚

Avaliado com 5 de um total de 5 estrelas

Hallofresh every day There is options to choose your…

There is options to choose your preferences and the meals are always yummy but easy to make.

20 de março de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

Excellent customer service and very…

Excellent customer service and very tasty convenient meals from a wide selection of dishes, tailored to your satisfaction. A great solution for those who have a busy lifestyle.

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

It's a no brainer!

I just love that I grab the bag out the fridge, grab the menu... Mindlessly read and follow the recipe and land up with a great, tasty family dinner! No shopping stress or having to think of what and how to cook!
Bonus it that you learn some great tricks along the way!

28 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We are delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz 💬

Happy cooking! 😊

- Elise 💚

Avaliado com 5 de um total de 5 estrelas

Well packaged

Prompt delivery, everything well packed and very easy to follow.

17 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Ricka 💚

Avaliado com 5 de um total de 5 estrelas

So much easier with a busy life

So much easier with a busy life , always fresh ingredients. Easy to follow , meals are so tasty

30 de abril de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Blanch 💚

Avaliado com 3 de um total de 5 estrelas

The convenience was good

The convenience was good, food overall was pretty good but it definitely needed some extra flavours to make it from a student meal to a little bit something more gourmet

14 de fevereiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Hi Can,

Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.

Ricka
Customer Resolution Specialist
HelloFresh

Avaliado com 4 de um total de 5 estrelas

The chicken was delicious as was the…

The chicken was delicious as was the potato salad. The avocado was probably a good week away from doing the job. A waste! Overall deserving of a 4.

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren 💚

Avaliado com 5 de um total de 5 estrelas

Great recipes

Great recipes, my young adult boys are enjoying the variety and ease of following the instructions

21 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren💚

Avaliado com 5 de um total de 5 estrelas

Good option for busy family

Food choices are great, delivery on time and customer service is friendly.

6 de janeiro de 2026
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for the five stars! ⭐

We're delighted to hear that our boxes are working for your household!

If you have any questions or feedback, we're available 24/7 and are happy to help! 😊

You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬

Happy cooking! 😊

- Daren💚

Avaliado com 5 de um total de 5 estrelas

Hello fresh has a great selection of…

Hello fresh has a great selection of recipes n food. Prices are reasonable with a great selection. Have been a customer for over 3 years and can’t fault service and quality !

4 de outubro de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren 💚

Avaliado com 4 de um total de 5 estrelas

Hello Fresh for the win

We have been trialing both Hello Fresh and My Food Bag for awhile now, and have chosen Hello Fresh to go forward. The choices are just better, the food is great.. and the pricing is far far more reasonable. We love the packaging for HF too - so much easier when just about everything for a meal is in one bag which you can just grab. and we love the points and giveaways and little surprises that Hello Fresh keep delivering. Is convenient and easy - and the food is delicious.

5 de agosto de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Daren 💚

Avaliado com 4 de um total de 5 estrelas

There are hits and misses

There are hits and misses, but I've had a hundred or so boxes and will continue getting more.

19 de julho de 2025
logotipo da HelloFresh New Zealand

Resposta da HelloFresh New Zealand

Thank you so much for your review! ⭐

We're over the moon to hear that you're enjoying being part of the #FreshFam!

We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. ⭐🍽️

You can reach our awesome Customer Care Team via:

📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz

Happy cooking! 😊

- Ricka 💚

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