Henfield Storage Avaliações 

615
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Henfield were really great and provided a caring last-minute service when another storage provider let us down. Henley's price was very reasonable and all the costs were transparent and explained up-f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time using Henfield Storage Brighton so we were a little apprehensive but we had a great experience from getting a quote through to answering all our questions beforehand and a brilliant experie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing service from Frankie who worked so hard alone to move the contents of our one bedroom flat into a 60sq ft storage unit. Despite all the issues getting large furniture items down from the 4th f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Once again, we received a fantastic service, very friendly staff, from the man who helped us book the delivery after our 3 months booking was near to the end, but once again, amazing help from Frankie... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Garagem

Escrito pela empresa

Our self storage sites in London, Brighton and Horsham offers great low prices, free collection and helpful staff. All our location have a 7 day opening and our customers rate us ‘excellent’. Read our reviews and let us help you too!


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

615 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(615)

65 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

We would like to thank Abdul W. from Southwark branch for being professional, very helpful, efficient. He was very hard working, calm and speedy. He went above and beyond to partially reload the items to fit them all in.

We would also like to thank Matt and Mash from Crawley and Brighton for their help over the phone and online with the storage admin.

8 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you for leaving such an excellent review, Des! We will pass on our thanks to Abdul for you. We strive to make sure that all of our customers have a positive experience when storing with us, so it is lovely to hear from customers when that has been the case. All the best, Matt

Avaliado com 5 de um total de 5 estrelas

Friendly and professional staff. Excellent collection service. Well maintained facilities.

Wow, what an amazing company with even more amazing staff.

We initially met with Mash to discuss storage options and view an example unit. I didn’t feel any pressure to take a storage unit but did so because they could provide a free collection service and competitively priced unit for us for the following week. Mash was also very prompt in responding to my various email questions.

The free collection service along with storage unit costs was a real deal breaker. I was initially apprehensive about the collection and fitting the goods into the new unit but needn’t have worried at all because Tim was a real star and allayed my fears within the first few minutes of meeting him as he loaded up the items quickly and expertly into the truck. He was very calm and knew what he was doing – it’s that experience that comes through.
He arrived at Henfield storage before we did and immediately started unloading the van, and didn’t waste any time.

When we arrived he took us up to our new unit and suggested how to arrange our items to make best use of the space, which was really great. Tim then brought all our items up to the unit; we helped a bit, but he definitely did the lion’s share – without him the goods would still be sitting on the truck!

After moving everything into the unit, Tim went through the paperwork which was seamless and quick. Thank you Tim.

We were also very impressed at how clean, maintained and well lit the units are at Henfield Storage.

Wish I had known about Henfield Storage sooner. I recommend them.

28 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Adelaide, thank you very much for leaving such a detailed review of your experience with the Henfield Storage Brighton team. We're very happy to learn that you had a 5-star experience booking and moving into storage with us. It was lovely to chat with you and no problem for Tim to help with your collection. We appreciate your recommendation greatly. Kind regards, Mash

Avaliado com 5 de um total de 5 estrelas

Thank you to Abdul

Thank you to Abdul for being punctual, professional and helpful. He was very easy going and speedy. This is the second time using this service and I couldn’t ask for more! Thank you so much Abdul and Henfield Storage, for me it’s 10 stars if I could give more. Carolina

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Carolina, thank you so much for your kind words and for taking the time to leave such a glowing review! I am thrilled to hear that I was able to make your experience smooth and stress-free once again. Your continued trust in Henfield Storage means a lot to us.
Thanks again for choosing us (twice!) — and for the “10 stars”, we’re truly grateful! 😊Best regards, Abdul

Avaliado com 5 de um total de 5 estrelas

Excellent service and great skills

Tim made what seemed like a very daunting task go very smoothly. He is very clever with the puzzle that is other people's storage and fitting it all into a small space expertly. Was very happy to be using the free pick up service too. Very happy with the service and the facicility.

2 de setembro de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Marjine, we try hard to make what can sometimes be a difficult and stressful day as smooth and easy as possible for our customers, so it's especially rewarding to read your comments and get such positive feedback - thank you! Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Very efficient

Spotless, well priced, v efficient, key code entry, helpful staff. Highly recommend.

1 de setembro de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thanks so much for the great review! We're very happy to know you had such a great experience moving into storage with us :-) Kind regards, Ben

Avaliado com 5 de um total de 5 estrelas

Thank you! Easy experience!

Tim was lovely! Great hospitality too, while i waited for my Uber! Thank you, made everything easier!

31 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Many thanks for the great review, Ivie! It was lovely meeting you :-) Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Efficient and quick service from…

Efficient and quick service from Mohammed, thank you so much 🙏🏻

29 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you, Jade, for leaving such a wonderful review and 5 stars! We're so happy to hear you had such a good experience moving into storage with us. I will pass on your thanks to Mohammed. We are very grateful to you for taking the time to leave us such positive feedback. Kind regards, Matt

Avaliado com 5 de um total de 5 estrelas

Cannot recommend enough!

I booked last minute for a small storage space at Staples Corner. The store manager, Ollie, was incredibly helpful and accommodating, and the whole process was extremely smooth and painless, despite there being a mixup on my side. The operation from the arrival of the truck to leaving the storage facility was a little more than an hour (for 15sq feet storage). I picked free collection, which is what motivated my choice for Henfield Storage, and our driver Frank was lovely and extremely helpful as well. All in all, amazing service, trustworthy accommodation, and I cannot recommend it enough! Thanks to the team!

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Madeleine, thank you so much for leaving us such kind words and a 5-star review! We’re very pleased we were able to accommodate your needs and that you were happy with our service. Customer satisfaction is always our top priority, so it’s wonderful to know we could deliver the level of service you deserve. Wishing you safe travels, and we look forward to welcoming you back when you return. Many Thanks, Ollie

Avaliado com 5 de um total de 5 estrelas

A real pleasure to deal with.

A real pleasure to deal with from start to finish - professional, friendly, and always quick to respond. They went above and beyond to be helpful at every step, making the whole process smooth and stress-free. On top of the excellent service, their pricing was the best value we found after comparing several others. We couldn’t be happier with the experience and would gladly recommend them to anyone looking for reliability and outstanding service. Great to deal with.

20 de agosto de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for the kind words, Dara! We're really glad to hear you had a smooth experience and felt supported throughout. It means a lot that you'd recommend us, we truly appreciate it! Kind regards, Abdul

Avaliado com 5 de um total de 5 estrelas

I can’t thank Tim and Matt for the…

I can’t thank Tim and Matt for the smooth running of my business stock moving day, I was nervous and anxious as there was so much to move. I thought it was going to be horrendous but instead they made it fun, and gave guidance throughout. Beyond helpful in every single way possible.
Plus not one single thing was broken.
Highley recommend the storage and Highley recommend if you can’t move your belongings on your own like I could not.
A star , thank you again Tim and Matt.

13 de agosto de 2025
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi Julie, thank you for this amazing review and your kind words! It was lovely to meet you and helping with your collection was no trouble at all. We do try our best to make sure it is a stress free as possible for our customers, so it's great to know this was noticed and appreciated :-) Kind regards, Tim and Matt

Avaliado com 5 de um total de 5 estrelas

5 Stars

5 Stars – Absolutely Brilliant Service!
I can’t recommend Henfield Storage highly enough! From start to finish, the experience was smooth, friendly, and completely stress-free. The team were absolutely brilliant — such nice guys, genuinely lovely to chat to, and they made the whole process feel effortless. They were incredibly professional, yet down-to-earth and approachable.

The pricing is extremely competitive (frankly, a bargain for the level of service you get), and everything was explained clearly with no hidden costs or surprises. If you’re looking for reliable, affordable, and genuinely pleasant storage services, don’t hesitate — go with Henfield. Full recommendation from me!

9 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Tom, we really appreciate great feedback like this! We’re happy we provided you with great service, was a pleasure having you store with us. Thanks again, Matty

Avaliado com 5 de um total de 5 estrelas

Ordered a storage unit

Ordered a storage unit, Muhammed came to collect boxes, he was really helpful with loading boxes. He was friendly and helped with unloading too. Excellent service would highly recommend Henfield storage.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi ToHuy, thanks for the great review! We're glad Mohammed was helpful and friendly – we’ll pass on your kind words. We really appreciate your recommendation! Abdul

Avaliado com 5 de um total de 5 estrelas

10/10 experience

Had an amazing experience with Tim today from henfield storage Brighton - very prompt and friendly and helped with all my annoying bits. Very professional and helped me load the unit and made me feel very at ease during a stressful move!

10/10 would use these guys again in a heartbeat.

31 de julho de 2025
Avaliação não solicitada
logotipo da Henfield Storage

Resposta da Henfield Storage

Hi Tom, we are delighted to hear that you are so very pleased with our service. Thank you for the glowing recommendation! Kind regards, Mash

Avaliado com 5 de um total de 5 estrelas

Punctual, professional and friendly, recommend

Had a great experience with Tim today. Turned up bang on time, super friendly and professional, flexible with awkward items and other restrictions cos I had a broken foot. It took exactly as much time as I’d anticipated, a smidge less in fact. I had the free collections service and Tim packed the unit with expert skill, even making a bit more room for some items I’d forgotten. Very happy to be storing my stuff with them for 12 months.

28 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Elise, thank you for such a glowing review and your lovely kind words. It was no trouble at all helping you with your storage requirements. I am pleased it all went well and you were happy. Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Absolutely brilliant service from Mohammed! He called the day before to confirm collection, and again on the morning to give a clear arrival time — super professional and reassuring. He handled everything with care, loading all my stuff from the storage unit into the container efficiently. Really lovely guy, friendly and calm throughout. Made a stressful day so much easier. Highly recommend!

23 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for your kind words, Ally! I'm really glad I could make your day easier and that you were pleased with the service. It was a pleasure helping you, and I appreciate your recommendation. If you ever need assistance again, don't hesitate to get in touch. Wishing you all the best! — Mohammed

Avaliado com 5 de um total de 5 estrelas

Abdul was great

Abdul was great ! Fantastic service

18 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for your kind words, Leo! I'm thrilled to hear you had a great experience. It was my pleasure to assist you, and I look forward to serving you again in the future! Best regards, Abdul

Avaliado com 5 de um total de 5 estrelas

Mohammed made everything smooth like…

Mohammed made everything smooth like clockwork. easy sign in

17 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Thank you so much for your kind words, Geoff! I'm glad I could make everything smooth and easy for you :-) If you need anything else, feel free to reach out. Kind regards, Mohammed

Avaliado com 5 de um total de 5 estrelas

Tim helped us moved both out of the…

Tim helped us moved both out of the house and into the storage locker. He was honestly more than we could have ever asked for. He was professional, approachable and knowledgeable making the move effortless. Thanks again

11 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Jacob, Wow - what a great review! Thank you so much. Helping you with your storage was no problem at all. I am glad we managed to get it all done so quickly for you and you felt the whole process was effortless :-) Kind regards, Tim

Avaliado com 5 de um total de 5 estrelas

Tim was amazing!

Tim was amazing this morning! He helped me fit all of my things into a storage unit two times smaller than the one I had originally booked which saved me a lot of money. He was extremely professional and took great care when loading/unloading my belongings. The whole process was stress free and quick. Would highly recommend. Thank you Tim!

9 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi Kristen, reading your lovely 5 star review almost brought a little tear of joy to my eyes! It's really lovely to know that you were very happy with the service you received and even managed to save extra money on your storage with us. Stress-free moving is what we aim for when providing the free collection service :-) Warm regards, Tim

Avaliado com 5 de um total de 5 estrelas

Superb customer service and helpful!

Tim was incredibly helpful and was full of advice when helping us loading and unloading. Incredibly knowledgeable and friendly and the service was top notch. Thoroughly recommended!

4 de julho de 2025
Avaliação não solicitada
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Resposta da Henfield Storage

Hi James, thank you for the amazing review! It was no trouble at all helping you with your storage. I am really pleased to know that you found the team knowledgeable and friendly. Kind regards, Tim

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