Henry Meds Avaliações 

12.531
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Paid almost $1500 in April, have only received one refill. I had asked for refund, no response. Total confusion about whether contract was canceled or not after they split from a provider earlier thi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had my appointment Hee Jin Cayetano, PA and she was so friendly and seem to really care. We discussed my treatment plan and didn’t feel rushed, she answered all my questions. My prescription was sen... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

With age (I'll be 70 next month), weight loss can be difficult. I was on the phentermine program with only this med. In 6 months I lost 29 pounds because it reduced my "food noise". I would like to co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic I’ve been using them for years. They’re absolutely professional compassionate. Give you all the information you need to address all your concerns and put your safety above all else.

A empresa respondeu

Detalhes da empresa

  1. Clínica de medicina esportiva
  2. também em
  3. Serviço de emagrecimento

Escrito pela empresa

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

13 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(12.531)

461 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Two years and counting

I have been a 'member' for nearly two years, and after losing 32 pounds, feel like my much-younger self. The staff is very helpful and ready to listen to any concerns. There may be cheaper options, but none with any better care or concern for individuals,

2 de abril de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Your kind words mean a lot to us! We’re dedicated to providing great service, and we’re happy to know you had a great experience.

Avaliado com 5 de um total de 5 estrelas

Very pleased!

I have been with Henry Meds since 2023 and I have been very pleased with the results that I have received as well as the customer service and providers.

2 de abril de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We’re so happy to hear about your positive experience! Your satisfaction is very important to us, and we appreciate your review.

Avaliado com 5 de um total de 5 estrelas

Stefanie listened and showed care to my…

Stefanie listened and showed care to my concerns and discussed with me things I didn’t realize to make sure I stay healthy.

30 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.

Avaliado com 4 de um total de 5 estrelas

Real Medical Professionals

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading from scripts. They are willing to troubleshoot with me. I do highly recommend them and trust them. I have been using the semiglutide for almost 2 years, and have maintained my weight loss for over a year now.

1 de abril de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for taking the time to share your experience.

Avaliado com 3 de um total de 5 estrelas

Felt More Like a Money Grab Than Patient Care

At the beginning of my experience, everything was great. The prescribers were great, helpful, and knowledgeable. However, towards the end of my six months, it became quite frustrating. Throughout my six-month subscription, it started to feel less about my health and more about upselling. For the last two months, I was told my dose wouldn’t be increased, unless I was willing to pay about $100 more per month. That didn’t sit right with me.

When my six months ended, trying to cancel was unnecessarily difficult. I submitted a cancellation request online, but it wasn’t processed automatically. I attempted to use Live Chat multiple times during business hours, but no agents were ever available. The chat directed me to call customer service, but every time I called, I was told no agents were available and the call would disconnect—no option to even leave a message.

Email was the only way to reach them, and even then, they said responses could take up to 48 hours. The entire process was a hassle and left a bad impression. I expected better communication and a smoother experience.

29 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.

Avaliado com 3 de um total de 5 estrelas

No way to message care team

They scheduled a consultation promptly and getting on their calendar was easy. The provider was nice enough and I got the phentermine for weight loss that I wanted. However, their system has no way to just send a generic 'message' to your care team. You have to open a Support ticket, which based on the labelling, is more for technical support issues. They need to have, and lack, a methodology where it's actually OK to send a message (about anything medical) to your care team. lacking that puts circle medical way above them, if you can use circle medical do it instead.

31 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your review. We’re always sorry when unexpected issues come up and will do our best to resolve them. Our Care Coordination team is available to assist you at Ask@HenryMeds.com.

Avaliado com 1 de um total de 5 estrelas

Just found out they have been billing…

Just found out they have been billing me for months, not emailing me. I’m out of so much money sent to them. They should have emailed me. I cancelled through their portal but I guess they have to contact you before they cancel? Wow.

31 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

To assist you more effectively, we've requested some additional information. Trustpilot will send a request soon—please take a moment to provide the needed details. We appreciate your cooperation and thank you for helping us resolve your concerns!

Avaliado com 5 de um total de 5 estrelas

I have been using Henry Meds for over a year

I have been using Henry Meds for over a year and have been exceedingly pleased with my weight loss results and the great support that I have received from the medical staff and admin team. Henry was recommended to me and it was the best recommendation. There are a LOT of websites claiming they have the best plans and support but while Henry Meds might be more costly than others, the professionalism and dedication of their medical and support staff is exceptional.

29 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your wonderful review! We appreciate your support and are happy to hear you had a great experience.

Avaliado com 5 de um total de 5 estrelas

Very supportive

I have had only good experiences and interactions with the medical staff and support staff. They are very responsive and helpful when I have questions! Their support has been crucial to my weight loss.

30 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We appreciate you taking the time to share your experience! Your satisfaction means a lot to us.

Avaliado com 1 de um total de 5 estrelas

Do not use this provider

Do not use this provider. They are deceptive as to product offerings, their support is non-existent, and they do not practice in good faith.

I had them cancel an active subscription that I had a balence owed to me from lack of service. They kept the cash and closed me out.

30 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We have requested additional information to better assist. Trustpilot will send you a request to provide some additional details, please respond. Thank you!

Avaliado com 5 de um total de 5 estrelas

great!

What made my experience great was my Doctor and customer service representative Driahna Manahan! she was patient and smart. Her guidance meant alot.

30 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your 5-star review! We truly appreciate your support.

Avaliado com 2 de um total de 5 estrelas

Experiences

Well , my account was cancelled as the company somehow did not have my newest credit care info and no one notified me of this. I am a long standing patient and that has caused me now to go 3 weeks without my semiglutide. I tried everyday for 2 weeks to get thru on the customer service line and no one ever answered. When I finally did get someone they said my account wouldl be re-instated thru the email. So I received an email and followed the instructions given to re-establish my account ; however , a verification number never came to me for another week as there was some kind of glitch on their end. So another week goes by me trying to reach someone by phone ; I left several messages on the days the phone went right to voicemail so here another week goes by before I reach someone and low and behold they say I have to fill out the assessment for the doctor . Well why didnt they tell me that before and send the damn thing to me??I sent that back to them the same day. So three more days go by with no one answering so I can verify they got the form. They verified they have the form and the doctor has it. So now another week has gone by and to date 3/29/26 I have no medication???? So am I ever going to get the medication ??? Gina

28 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We've requested more information to assist you further. Trustpilot will send a request for additional details—please respond at your earliest convenience. Thank you!

Avaliado com 2 de um total de 5 estrelas

Avoid Henry Meds

Avoid Henry Meds! The physician I met with was very helpful and approachable. We talked about what medication would be best for me. We settled on Phentermine because I had taken it in the past had a great success. The order arrived quickly and I was excited to get started. This was the same dose my doctor had prescribed a year ago so I knew what to expect for side effects.

I started the medication right away and had zero side effects, weird, but maybe my body had changed in a year. After a month I lost 0 pounds. I continued on for 3 more months and lost a grand total of 5 pounds (I have 50+ to lose). 5 pounds over 4 months, no side effects at all, I am convinced the pills I was taking were not real Phentermine. Very disappointed and out over $1,000! Avoid Henry Meds!

28 de março de 2025
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at Ask@HenryMeds.com.

Avaliado com 5 de um total de 5 estrelas

Great support team

Great support team, real people that care about your health goals and journey. I am excited to work with Henry meds again after taking a year off, trying other things and here to say, that you can trust Henry!

26 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Avaliado com 5 de um total de 5 estrelas

The staff listen to you and understand…

The staff listen to you and understand your needs and help you adapt to the needs which help with the weight loss and side effects. They provide all the necessary meds for nausea, injections and alcohol wipes.

27 de março de 2026
Avaliação não solicitada
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Resposta da Henry Meds

Thank you for your 5-star review! Your experience matters to us, and we’re dedicated to delivering excellent care and service.

Avaliado com 5 de um total de 5 estrelas

Polite and happy to help.

Everyone you speak with is very knowledgeable and very nice. No problems asking questions. They make sure all of your questions are answered.

1 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Henry Meds

We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.

Avaliado com 1 de um total de 5 estrelas

They charged me for 4 months of product…

They charged me for 4 months of product but I received only one vial of medication. It was diluted and ineffective. I reached out to Henry Meds multiple times to seek resolution. The company was not at all helpful.

29 de dezembro de 2025
logotipo da Henry Meds

Resposta da Henry Meds

Thank you for your review. Henry Meds offers access to compounded medications, which are made in State Board of Pharmacy licensed 503(a) Compounding Pharmacies, or 503(b) Outsourcing Facilities. We are always happy to assist in scheduling a follow up visit with a clinician, who may be able to tailor treatment to help any patient who isn’t seeing the health results they are seeking. Anyone who needs assistance or to schedule a follow-up visit can contact the care team at Ask@HenryMeds.com.

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