The instructions to assemble the item were incorrect (the diagram showed screw holes etc in the wrong place), but more importantly, the product arrived without two key parts: the worktop of the v... Ver mais
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Veja o que dizem as avaliações
We ordered our internal doors from Heze Furniture. As we live in Scotland, we didn’t have the opportunity to visit the store in person, so we were initially a little hesitant as it was a signi... Ver mais
Super high quality furniture. Bought a dresser and sofa bed from BRW through Heze. The lady over the phone was insanely nice and done their best to accommodate the delivery time around my hours of w... Ver mais
We have bought a few items from Heze. Ottoman bed a few years ago and corner sofa bed recently. We are very happy with both products, in terms of both quality and customer experiences. While purchasi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
High quality European furniture at great prices. Kitchens, Sofas, Wardrobes and much more.
Informações de contato
Little Fields Way, B69 2BT, Oldbury, Reino Unido
- 01214487030
- office@heze.co.uk
- heze.co.uk
4,3
Excelente
153 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good customer service and very helpful
Good customer service, very helpful with any queries and fast delivery. The furniture is of good quality, we got a solid oak dining table for a very reasonable price
31 de janeiro de 2022
Avaliação não solicitada
Resposta da Heze Furniture
Thank You <3
Impressed with the service, communication and product. Exceeded expectations on all counts.
I ordered a shoe cabinet. It was advertised at a lower price than other sites, and it was in stock, unlike almost all other sites. I was reticent to order, but they answered the phone immediately - specified a 2-4 week lead time, but it was delivered 10 days later within the time quoted. Impressed with Heze, Monika and the Fever product which is of higher quality than I'd have expected.
3 de dezembro de 2021
Avaliação não solicitada
If I could leave a zero I would
If I could leave a zero I would. Absolutely shocking customer service. I purchased an item online, on receipt the quality was so poor I returned the item in the original packaging, item only out of the box 5 minutes. They acknowledged it had been returned, but said it was damaged, it most certainly was not it went back as it arrived. After some disagreement I agreed to accept a partial refund against my better judgement. They then said their system did. not allow for partial refunds and then promptly closed the return down then ignored me. I have since taken this case to my payment provider who has not had a response from them either. Yesterday the table top arrived back at my house but without the legs!! I will continue to fight for my refund, totally disgusted
11 de novembro de 2021
Avaliação não solicitada
Resposta da Heze Furniture
Dear customer, I am so sorry to hear that you are not happy. Unfortunately there have been some misunderstanding. We agreed the refund and processed it straight away. But then eBay has come back that you opened another case with your card provider and they have to wait for their decision. We all explained that on eBay to you with the proof. I wish we could do anything for you but we simply cannot. The system has recently been changed on eBay and there are some problems with it. Please contact eBay and your card provider for more details because we do not keep your money. I hope it will be resolved shortly, we will keep chasing eBay from our end. Kind regards, Heze Ltd
Piotrek
I ordered a custom-made sofa bed Belluno. I am very happy with the quality and prices. Also, the service is very helpful and professional. Fully recommended.
19 de julho de 2021
Avaliação não solicitada
I’ve ordered just a single sink ( I…
I’ve ordered just a single sink ( I know a small purchase) I ordered it on the 6th July and am still waiting for it I paid £55.00 for delivery on a economy service 3-5 working days my last 2 emails have been ignored I’ve asked for my delivery charge to be paid back to me no response from Monika would like to know what my rights are PLEASE help!!!!!!
16 de julho de 2021
Avaliação não solicitada
Top rate service
ordered my Junona line kitchen on Ebay at 10.30pm. Less than 1 hour later received message it could be delivered the next morning By 11.30am it was delivered by a very pleasant driver.
2 de julho de 2020
Avaliação não solicitada
Perfect quality furnitures
Perfect quality furnitures. My new sofa is just beautiful. Thanks guys.
24 de maio de 2019
Avaliação não solicitada
Resposta da Heze Furniture
Thank you
Very good quality
Very good quality, great deals, overall friendly service...
24 de maio de 2019
Avaliação não solicitada
Resposta da Heze Furniture
Thank you for your review
Lovely sofa and dining table/chairs
Lovely sofa and dining table/chairs. Reasonably priced and delivery was quick. Very happy with our purchase. 5+
23 de maio de 2019
Avaliação não solicitada
Resposta da Heze Furniture
Thank you
Great furniture shop.
Great furniture shop.
Firs shop in UK where I found that good quality of asserted stock.
Impressive choise from few catalogues.
Very friendly and advisable team at shop.
Possibility to change sizes of standard sofas etc.
Delivery and assemble :)
Honestly recommend.
23 de maio de 2019
Avaliação não solicitada
Resposta da Heze Furniture
Thank you so much
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