Hilton Grand Vacations Avaliações 199

Hilton Grand Vacations is a scam. A Hilton agent approached me when I was staying at a Hilton hotel in NYC. She offered me a 5 day 4 night package for $299 plus tax. She asked me what destination I would choose for my next vacation, I said Orlando. She gave me a package for Orlando and told me that I could change my destination at no extra cost. When I wanted to book for NYC, the person I spoke to on the phone told me that at this price, I would only have 2 nights in NY and my husband has absolutely to be part of the stay. I should have been informed of these conditions when they sold me this package. For a big brand like Hilton, I find this shameful.

I'm on the bottom floor and I'm hearing "thud thud thud" whenever the people above me walk around. The children run around with their shoes on and front desk doesn't care unless it's after 10pm. Housekeeping was supposed to come by midway through my time here and were 2 days late, even after requesting them to come. Coffeemaker was in hallway for first few days I was here. There's no privacy out the patio, workers walk by and don't even seem to be working. Activities like karaoke at night get cancelled due to the weather when it rains in the morning. Really bad experience here. Never coming back.

Get your free tickets and gift card, don’t do the free stay and whatever you do DON’T AGREE TO ANYTHING THEY WANT it is a total scam. Take your free stuff and run. Great deal that way :)

We purchased a VIP Package from Hilton Grand Vacations. The company sent us a an email offering a location that our family was very interested in going to. The kids researched the area and started making plans for our trip. When we called to book they said it was sent by mistake. We asked to speak with a supervisor and discuss this and no supervisor was available. They stated we had to wait for a call back. Needless to say they don't call you back, All the numbers they provide go to answering services or people that can't help you. I would not recommend purchasing something from them. Their customer service is completely NON EXSISTENT. You are better off just contacting the hotels directly for your bookings.

The customer service has become outstanding. They text us upon arrival and we can text that number during our whole stay for anything.. info, more coffee or salt & pepper etc. We also realized we would not have taken the vacations we’ve taken if we hadn’t had this! Kinda forces us to go, which we need and love! Might’ve saved our marriage.

Avoid at all cost. Just because it has Hilton in the name, it is still the same group of dishonest people selling time share. Been fighting with them for over two weeks trying to get what was promised when we took the tour. They keep saying 24-48 hours. Room was decent, but bed was hard as rocks. If it starts out this bad, can't imagine what it would be like if we had bought.

@HGV kindly inform your sales team to stop harassing me with calls before I go public on Instagram, twitter, Facebook, linkedin, YouTube and other social media. I was deceived in 2019 to purchase a home that I have never once visited and I have been paying since 2019. Now I can't afford the payment because my business is not going well after COVID and I explained to over 30 of theirs Team, sent message via email and I spoke to them of the situation of things. Apart from the deposit I made when I was lied to, I wasn't given enough time to go through the paperwork, I have been paying monthly towards the so call home and also paying yearly maintenance of the so call properly that I did not Visit.

I regretted the day I was fooled and allow the sales team of HGV to deceived and scanned me to sign an agreement again my wish.

Please I am not interested in the property again, I have made a deposit, I have been paying the maintenance fee and monthly payment toward the so call home since 2019 and I have never visited. Please sell it if you want to, send me all that I have paid, I am stressed and frustrated with your deceitful act. Please resell to another person or family that you can scam.

I do not recommend this. I had too many problems to write down. Several promises were made to me that were later changed or reneged. Customer service was terrible. STAY AWAY

My husband I bought a Hilton grand vacations timeshare from Bobby 2 weeks ago.

We were lied to and mislead throughout the entire process.
-we were told you could book at any Hilton, not just Hilton grand vacation properties which is not true
-we were told that it didn't matter which home base location we picked. The home base picked for us in Hawaii only uses gold and premium points so you so can book less days per year unless you upgrade
-we were told you could sell your "deed" back to the Hilton grand vacations if you wanted to cancel which is not the case
-we were told that availability is not an issue at all (which was a primary concern). When I just got access to the portal it is clear you have to book out many months in advance because there is extremely limited availability

They use high pressure sales tactics that put you in a room for 3+ hours and make you feel like a hostage wearing you down until you consent.

It's a total scam and now I have to pay $7,000 to hire a firm specializing in timeshare exits and it will take 1-2 years to get out of the contract.

These are highly trained scam artists. If this post helps anyone avoid falling for this, I will consider it a win.

A follow up to my last post. On January 2nd the points were transferred.

Had a call from them today, but now they leave the "hilton" off their name...it was a obvious scam from the get-go, so i gave the sob the vile tongue lashing he deserved....im just shocked (not really) that so many gullible folks in these reviews still fall for phone scams, when they are EVERYWHERE....smarten up, yall.

AVOID AVOID AVOID!!

Misleading, pathetic customer service (phone team), sales team tell you lies!! Stay away!!

After reading the ONE star reviews which is the majority of reviews on here, I decided NOT to sign up. And I’m extremely happy I didn’t. As I walked outside after the presentation I overheard a bunch of sales people in Orlando, FL bragging and laughing about all of the lies they were telling people to convince them to sign up. NARCISSISTIC PROFESSIONAL SCAM ARTISTS.

They need to be sued for deceitful tactics, scamming customers with their sales pitches that are false advertisement, abusing maintenance fees and rates.

While the say they are part of the Hilton, they do not represent the Hilton brand at all with their lack of customer service and failure to accommodate customers needs.

I am an owner since September 2021 but I regret the 9k I have wasted because with that I could have stayed at multiple Hilton hotels, stays with HGV = 0. Can't never book anything I'm interested in even if I try a year ahead.

Total Scam.

Very Fraudulent do not do. They do not honor dates, rude staff, and when you ask for you money back they will say "Oh it's not refundable." Do not do business with these frauds.

I have tried months out and there is no availability. They are very rude, many times people overseas handling this. Then they told me they would give me new dates but never honored it.

I use to work for Hilton and cannot believe they have moved their standards down this low. Instead of saying hey pay us $200 for this experience they should say that they will take your money remind you it is not refundable, and screw you over. I am avoiding Hilton stays now at hotels as they are crooks.

I signed up for HGV timeshare after a presentation in early November. I am already having buyer's remorse. questions that I have are not being answered. I guess I am on my own. I was told when I bought in that my Hilton Reward membership would automatically be bumped up to silver status. that has not happened. I have asked via email twice-no response. Also my member ship is showing the 5500 points I am entitled to for 2023 but not the 5500 bonus points I was offered and is in my contract. same issue, 3 emails, no response. Dates I would like to travel have no availability but if I look up the hotel and book directly there is not an availability problem. Resorts that are noted as AI (all inclusive) do not include the AI portion through points, which would be fine but the cost of added AI per room/per night makes the trip unaffordable and cheaper to book an AI flight/hotel in the same desired area for 1/2 price. Eg. Punta Cana. 3000 points for week for 2. AI additional charge is $350 US dollars per room per night. $2450 out of pocket plus airfare at $1500/couple. cost for week would be $3950. Can easily get a 5* AI in area during same time for less than $2000/person. I feel like I will be paying for something I will never be able to use. I should have set up an automatic account and put my $300/month in the account and have a great vacation every year.

This whole scheme is a FRAUD. HGV sold us the package for Hawaii promising the Hilton Waikiki Beach resort and then dumped us to Hilton Grand Inn on the day of arrival. All this package was sold to attend a presentation on Time share scheme and when I raised my concerns there they again tend to run us off asap so that we don't hamper their business. Promised us the Sunset cruise which we learned after 4 days of our arrival, has been long discontinued. Now, nobody wants to fix this issue and we are counting days for our vacation to end. DO NOT FALL FOR THIS HAUX SCHEME!!!!

Total rip off. Can't believe this is still a thing. I can't believe Hilton has their name on this. They offered to allow me to prepay 4 days 3 nights at a discount at "Hilton properties." I was stupid enough to agree and also chose a location (Scottsdale) and was told the 5 properties they have. But, THIS IS NOTHING BUT TIMESHARE BS! When I try to schedule they don't have rooms available, even though the properties have rooms available. And BY THE WAY, I had to wait a day for them to tell me IF my dates were available. They cannot tell me what dates they have available either. All I can do it guess with another set of dates, to have them call me "up to 5 days" later per their script, to tell me if those dates are available. They won on this one. They got my money and I will not be staying with them. 100% profit, which I am sure gets shared with the shameless people on the phone with me.

FRAUDULENT! This experience is one of the worst I've ever had, and I didn't even buy their crummy timeshare. I'll explain:

In exchange for sitting through the heavy-handed sales tactics of their time share presentation, they offered me a cruise at what they said was a discounted price through Royal Carribean. Long story short: DON'T FALL FOR IT. They are liars.

Here is the longer version: To start off with, they never told me that I'd have to pay extra beyond their quoted price. There are hundreds of dollars in port fees they never told me about. But right after I got the package, COVID hit. They told me I could extend it, which I did, but when it got around the time I had rescheduled, Covid was still severe and the CDC warned people not to travel on cruise ships. I called and asked to cancel my cruise, as I wasn't sure when I'd be able to travel and even if I'd be able to find anyone else willing to get on the ship with me. The salesperson (I don't call it customer service, because they are always trying to sell you something) told me that I could extend the cruise all the way out to December if I called Royal Carribean. I reluctantly agreed to that, but immediately asked: what is the latest I can cancel the certificate if I'm not able to travel. The agent specifically told me I could call until November 16 and cancel for a full refund.

Fast forward to November 16. I found out a few days before that that the one I was schedule to travel with couldn't make it. So given what the agent had told me earlier in the year, I looked around for a replacement, but called on November 16 because I couldn't find anyone. When I called, I was treated more rudely than anyone in customer service has ever treated me. They refused to cancel the certificate despite what they had told me, and even though they could see the prior agent's note verifying what I told them! They refused me the option to speak to a supervisor, and they have to date refused to keep their word.

That is FRAUD, plain and simple. And I will spread the word far and near that Hilton is not a trustworthy brand. This episode has ruined their brand as far as I'm concerned. They instead tried to offer me 50,000 Hilton reward points. NO. They agreed to fully refund me if I called by November 16, and all of their agents verified that this was in the notes but still refused to issue the refund.

I called corporate both to complain about the incredibly rude treatment and the lies told about the refund, and they wouldn't even talk to me. They shuffled me back down to customer service, which told me I needed to talk to corporate. DUH. I called back and this time they transferred me to the concierge department! Concierge just verifies reservations. They have nothing to do with my issue. So not only has Hilton committed FRAUD, but they are intent on keeping me on the phone for hours as they transfer me back and forth to people who can't and won't help.

Well I'll make sure the world knows about it. Whatever you do, do not ever ever ever deal with Hilton Grand Vacations. Don't buy their scammy time shares, and don't even listen to their time share presentations, because even what they offer you in exchange is fraud.