Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Ver mais
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Veja o que dizem as avaliações
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Ver mais
A empresa respondeu
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Ver mais
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The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowle... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Informações de contato
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Reino Unido
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excelente
1 mil avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The whole experience was like a…
The whole experience was like a military operation i served 22 years in the Royal Airforce as an electronic engineer thank you Deborah and Charlie team.
All the horror stories are unfounded I now have a home which is warm everywhere and the water pressure is amazing.
26 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, thank you for your review. We are so pleased to hear the positive feedback regarding your installation. Enjoy your new product! Kind regards, HIES.
HIES Insurance for Solar Installation
This service was offered as part of my Octopus Solar panel and battery installation. HIES emailed me with all the details of the insurance included, this was a great piece of mind as with any large personal investment it is great the know you have some backup.
I can highly recommend HIES as they kept me informed throughout the process of their services.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da HIES
Hi there, Jeremy. We are pleased to hear about your positive experience with HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
The sales and installation team did an…
The sales and installation team did an amazing job from start to finish! I recommend Mercia to anyone looking to install solar & batteries!
20 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Paul. Thank you for taking the time to leave a review. We are thrilled to hear that Mercia Electrical Ltd did an amazing job from start to finish. Kind regards, HIES.
I am unsure what your company does and…
I am unsure what your company does and what it’s roll is. I vetted the installer through online recommendations. There was no deposit for you to protect. The Installers guarantee was sufficient. Your Customer Support was never required and no dispute resolution either. I see this company as a completely unnecessary addition that we have not needed during this process.
29 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for the feedback. We're sorry to hear your 1* feedback. We'd welcome talking to you about who HIES is and what we do, or you can explore our website https://www.hiesscheme.org.uk/. If you want to reach out directly, email us at info@hiesscheme.org.uk or contact us on 0344 324 5242. Kind regards, HIES.
I had a very positive experience
I had a very positive experience of having my solar panels, air heat source pump, ventilation and cavity wall insulation installed. The work was done very professionally and it’s so valuable that the companies that install are regulated by an external organisation and are covered by a warranty
29 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi Helen, thank you for your review. We are thrilled to hear your 5* feedback, and that you have had a very positive experience. Kind regards, HIES.
Great expertise
Great expertise, and have adjusted all along the process to make sure the best setup was installed
31 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Greg. We are pleased to hear that your installers have great expertise. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Very professional from start to finish.
Very professional from start to finish.
28 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Graham. Thank you for leaving a review. We are thrilled to hear that your installers were very professional from start to finish. Kind regards, HIES.
Highly recommend this
Highly recommend this, the process was simple and easy and everyone was very knowledgeable
11 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Phil. We are delighted to hear that you would highly recommend your installers. Thank you for leaving a positive review. Kind regards, HIES.
A very professional company,effective &…
A very professional company,effective & efficient
27 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Keith. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Very professional service held my hand
Very professional service held my hand all the way 1st rate Job
I was unsure about heat pumps but I decided that given the cost of gas and wanting a new boiler anyway Th Octopus team gave me the confidence to go with it best thing I ever did
23 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, John. Thank you for the positive feedback. We are thrilled to hear that the service you received from Octopus was very professional. Kind regards, HIES.
The service was outstanding
The service was outstanding
The fitters where very tidy and cleaned up after themselves
26 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Angela. We are pleased to hear that your installers provided an outstanding service. Thank you for leaving a review. Kind regards, HIES.
Using a HIES Scheme Installer clearly…
Using a HIES Scheme Installer clearly gives benefits of greater security and insurance. Overall well worthwhile.
26 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good afternoon, Bernard. Thank you for the positive review. We are pleased to hear that you feel using a HIES member is worthwhile. Kind regards, HIES.
Every step of the way was fully…
Every step of the way was fully explained and fully understood
20 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for leaving a review. We are thrilled to hear that your installers have kept you informed every step of the way. Kind regards, HIES.
The technicians/engineers were so busy…
The technicians/engineers were so busy and hardworking, and so much more! They were very kind and understanding. I was very impressed and happy with the way they handled hard situations, and problems which they managed with such expertise and knowledge.
24 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good afternoon, Carolyn. We are delighted to hear that your installers have been very kind and understanding. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
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