Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Ver mais
A empresa respondeu
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... Ver mais
A empresa respondeu
The solar panel installation was well coordinated (Eon next) and so far seems to be working well but rather lacking in documentation for a multi-thousand pound system. All workers friendly and knowle... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Informações de contato
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Reino Unido
- info@hiesscheme.org.uk
- hiesscheme.org.uk
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good company to deal with…
Apart from an earlier communication issue, I found contact Solar staff very helpful
31 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for leaving a review. We are pleased to hear that, apart from an earlier communication issue, your installer, Contact Solar, has been very helpful. Kind regards, HIES.
Very good 👍.
24 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Amazing customer service
Amazing customer service. Efficient workers. Clean and tidy. Great system.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers were efficient and provided excellent customer service. Kind regards, HIES.
The system works
The system works. I have used the scheme twice now and it is reassuring to know there is deposit protection inbuilt when investing such large sums of money in significant home improvement.
6 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Rose. Thank you for taking the time to leave a positive review. We are thrilled to hear that you feel reassured. Kind regards, HIES.
The team were so friendly and polite
The team were so friendly and polite. They worked really hard and the workmanship is excellent
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Good morning. We are delighted to hear that your installers were friendly and polite during your installation. Thank you for taking the time to leave a positive review. Kind regards, HIES.
They gave me a good deal
They gave me a good deal. The installation was good and I feel communication could be better between the teams and sub-contractors. I made a payment of the deposit and they failed to allocate to my account. So now they are chasing me for something which they should have allocated. They have not provide me with a resolution to date.
19 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Mohammed. Thank you for leaving a review. We are pleased to hear that your installation went well; however, we understand that you feel communication between your installers could have been better. We kindly ask you to contact our customer service team, who can look into this further, on 0344 324 5242 or at info@hiesscheme.org.uk. Kind regards, HIES.
Knowledge team
Knowledge team, worked efficiently and kept me updated throughout
1 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning Kiel, thank you for taking the time to leave a review. We are pleased to hear that you were kept updated throughout and the team was so knowledgeable. Kind regards, HIES.
Resposta da HIES
Good morning, Francis. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
Very professional.
The whole experience was managed so as to cause me as little inconvenience as possible. Everyone involved was very helpful and refreshingly cheerful. The follow-up emails and insurance certificates came through quickly and were easy to follow.
7 de abril de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are delighted to hear that your whole experience was professional. Kind regards, HIES.
From start to finish from office staff…
From start to finish from office staff to survey to the engineers who installed I can only say very professional cleaned up and even hoovered where they had been working
11 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Phil. Thank you for leaving a positive review. We are pleased to hear that your installers have been professional from start to finish. Kind regards, HIES.
Efficient and informative
The installation of our solar panels was efficient and of high quality. We were kept informed at every stage. Couldn't recommend highly enough.
20 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Margaret. We are thrilled to hear that your installer kept you informed at every stage of the installation. Thank you for taking the time to leave a review. Kind regards, HIES.
Resposta da HIES
Good morning, Andrew. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
HIES
Yes the understanding about the product and good communication on there part would recommend this
4 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Paul. We are pleased to hear that you are happy with the service you have received from HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
DomElec are a company that's put's the…
DomElec are a company that's put's the customer first being polite and friendly from their office staff and also the installation team, great job thanks.
17 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, thank you for taking the time to leave a review. We are thrilled to hear that Domelec Electrical & Solar Limited was polite and friendly. Kind regards, HIES.
Installation performed very quickly
Installation performed very quickly, to the highest standard, by highly qualified technicians. We highly recommend Titan Energy Solution.
16 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good afternoon. We are delighted to hear that your installation was to the highest standard. Thank you for leaving a review. Kind regards, HIES.
Great communication
Great communication, professional and genuinely helpful
20 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Zoe. Thank you for taking the time to leave a 5-star review - We really appreciate it. Kind regards, HIES.
Solar panel and EV charger
Mark thoroughly explained the whole process which made it easier to make the decision… I took my time.
Installation was as promised and there were no glitches.
All staff very professional.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, Isobel. Thank you for taking the time to leave a positive review. We are pleased to hear that your installers were professional throughout your installation. Kind regards, HIES.
final future proof for heating
I was particularly impressed by how smoothly the whole process went and ultimately how quickly the team took out my old system and got the new one running. I was never for one day without hot water. And it was very thoughtful indeed to provide me with heaters for the few days of no heat. The professionalism of the team was incredibly tidy and at the end of each day my home was made tidy and ready for the next day. They kept me informed throughout the process so I always knew what the next stage was. It made the transition much easier from day to day. Where possible they found solutions to hiding pipe work for which I am very grateful.
It’s a relief to have a reliable heating and water system without the regular breakdown of my old boiler. I can certainly recommend Global to anyone thinking of a new heat pump system. The process took 4 days to complete and 1 day to commission it and it was a pleasure to have them in my home.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da HIES
Hi there, Mo. Thank you for leaving a review. We are delighted to hear about your positive experience with your installers and how impressed you are with the process. Kind regards, HIES.
Totally impressed with the company that…
Totally impressed with the company that installed the heat pump.
24 de março de 2026
Avaliação não solicitada
Resposta da HIES
Good morning, thank you for taking the time to leave a review. We are thrilled to hear that you are impressed with your installers. Kind regards, HIES.
Highly recommended ,very efficient .
26 de março de 2026
Avaliação não solicitada
Resposta da HIES
Hi there. We are pleased to hear that your installers were very efficient and that you would highly recommend them. Thank you for leaving a review. Kind regards, HIES.
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