Hike Adventure Avaliações 

Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but otherwise a very positive experience.

AVOID AT ALL COSTS
Further edit 30.09.26
STILL waiting for Hike Adventure to respond. Despite them replying to my review asking me to get in touch.
2 emails later and no reply.
As they wont reply to any emails I have no choice now but to initiate a charge back via my bank.

Further edit 29.08.26
Supplier replied to my review asking me to get in touch.
I did 6 days ago and no response to the email they requested I send.
This highlighted the time line and the multiple times I’ve contacted them to resolve this issue.

My review remains 0 stars. Avoid.

I would give zero stars if this was at all possible.
Item ordered November 2025 as a Christmas present. Item delivered 30th December. Dissatisfied with quality so asked to return.
Item had to be returned to China DESPITE all company info stating the NL.
Return started on 17th January.
I paid for a tracked courier service.
Item sent to the address stated by customer services.
Arrived in Chinese customs 13th February and was held waiting for Hike Adventure to provide further detail.
Despite multiple emails, I never got more than "we are looking into it"
TODAY 20TH AUGUST the item is delivered back to me in the original return packaging.
Appalling waste of time and effort. Would not recommend, would not shop again and would suggest to avoid this retailer at all costs due to their mis-leading selling and return practices.
Contact phone number not in service.

AVOID, DO NOT USE this website!!!
Spent £180 on products that were of terrible quality, tried to return to which they gave me an address in China to send products back. Spent a further £67 returning the items and I am yet to receive a refund.
Had a confirmation email from company to say products had arrived back and my refund would be processed…..I’m now 5 months down the line and no refund! I’ve wasted so much money, sent many emails back and forth and no luck at all. I can now see this is the way they work based on other reviews which I should have read before ordering.

Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It is now 22nd July and the have not responded. I would not reccommend buying from this company. Their customer service was non existant in my case. I am about to request a chargeback through my credit card provider.

I’ve been having issues getting a refund since the end of 2025 they email saying it’s being processed. They don’t reply to email on 30 June 2026 they replied to trust pilot saying to email and they would sort guess what now the 9th July and I’ve had no reply to my email. Please everyone don’t use this company it’s highly suspicious and totally unprofessional.

NEVER AGAIN!
Goods arrived 4 weeks later
Product too small - requested returns label
Response quoting I can have 50% off my next purchase!
Nice gesture but I still required a returns label not another purchase!
Completely ignored my next 3 emails requesting returns label
My husband then chased to which they responded that I could return but they would have to be returned to CHINA which would cost nearly as much as the goods and still no mention of a refund!
Nowhere in their returns/refund policy does it state this fact!
FELT COMPLETELY SCAMMED and dismayed that I had lost money I could not afford to lose :(
Luckily I paid by credit card - my last option was to follow up with them
They were amazing and received refund through my credit card company today :)
Never left bad reviews for any company before but I would not wish anyone to experience these issues!
Please be warned!

Hike adventure during the chargeback process have now had the audacity to return the goods with no explanation to avoid any further dispute with my bank. Do not use

What a terrible company it takes ages to arrive then customer service say all the correct things and have authorised a refund I’m still waiting. Ordered beginning November 2025 requested replacement December 25 lots of emails back and forth they authorised refund May 26 now at the end of June still no refund. Gave it 1 star as I was unable to give 0

Outcome after 6 months!
Hike adventure stopped replying to any communication, silent refusal to refund my payment after I spent 31 pounds to return their items. I raised complaint through my bank & PayPal they challenged them and finally after 6 months I have got my money back minus the postage costs.
Warning - if you buy from hike adventure and are not happy with items, it’s pretty much pointless to return goods as they probably won’t give you a refund. Totally scandalous retailer.
Avoid this company at all costs lol stick to go outdoors. If you do remember you can raise claims with your bank and keep all communication as evidence.

Do not buy from this Chinese company , quality of footwear was bad , they let me return and was all good in communication but have not refunded me and now ignoring me so I will have to go to my credit card company to ge the money back.

I don’t even want to give this company any stars DO NOT ORDER THEY TAKE YOUR MONEY AND WONT GIVE A REFUND. Exchanges you have to send it onto china at your own expense. All my emails are now going to trading standards as it’s been going on since Christmas.
As predicted your reply indicates you showing some sort of sympathy to my review and to email you direct which I have done numerous times which to me you are lying to me all the time. Look up my name I’m not emailing you again as you are the most annoying company I have ever dealt with bunch of crooks.

I ordered a heated gilet as a Christmas present, and on their website, they listed delivery times before Christmas. The order was delayed and didn't arrive until January. I then tried to return it, but was told it would have to be sent to their distribution centre in China at my expense. It is misleading as it is not mentioned in the returns/refunds section of their website. When I responded with a complaint, they offered a 40% refund, which I was told would take 10 days to be in my bank account. I've been chasing my refund for three months. DO NOT BUY FROM THIS COMPANY!!!

If you have a similar experience, you can contact your bank and ask them to raise a 'merchant dispute request'.

Hike adventure sent me item that wasnt my size. I returned did everything they asked including giving good feedback which they requested I do and they still havent refunded me.

My advice is to stay away from this company :(
Still waiting for a refund from an item purchased in December after many emails back and fore.....Will be very surprised if this is refunded!
As to other reviews I was not aware of where goods were coming from I would have stayed away. Website looked good...but now my PC wont let me on it....say no more!

I returned my item in December as the size was wrong. I am still waiting on a refund after lots of emails backwards and forwards. Do not buy from this company!

Avoid this company. Ordered goods and not received them. Attempted to contact numerous times with one response that said nothing. No tracking information sent. Do not purchase anything from this company

I received the boots but was sent 2 right feet had to send a picture then they wanted a video was told in the 17th feb I would receive a refund but still not received it

The heated fleece I ordered was so small it wouldn’t even go on and I ordered a 3XL. It wouldn’t fit my husband either and he is a standard L. On requesting return details, I was informed it came from China and it wouldn’t be worth my while to send it back due to high postage costs. They offered an exchange (I already had the largest size so no point). After many emails they agree to refund 25% of the cost of fleece. Not happy but I agreed. Many, many emails later, after promises each time that it would be sorted, I have still not received any partial refund. This has been going on since January. I would never have ordered if I’d known it came from China. Would not go near this company again!

AVOID AVOID AVOID AVOID
Dreadful company. I ordered a heated top but the sizing was way too small. They ship from China and any returns are expected to be sent back there at your cost, despite their website indicating they are Dutch. They stopped responding to my emails at one stage and I had to contact them via their website, which took me back to the start of the process. After numerous emails they promised a part refund but having read all the other reviews I gave up as I don't believe this will ever materialise.
I know they will comment to say how sorry they are and to email them to resolve but they are all talk and no substance and life is too short to spend any more time conversing with them.

Waited a long time for my husband heated coat to arrive . Finally arrived once I had left the country for a month . By time I got back and actually looked into the coat . It's terrible supposed to be a size large mens coat . It's fit for a child. I was asked to send a picture and measuring the coat and received a reply unfortunately there is nothing they can do because the size is correct. Correct for a child not a man . Total waste of money. DO NOT BUY FROM THIS COMPANY