Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but... Ver mais
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Veja o que dizem as avaliações
Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It i... Ver mais
A empresa respondeu
Do not buy from them . They are based in China. Not Netherlands. They offer zero refunds Promise refunds which never materialise. I have been actively emails g since December 2025. With rea... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,8
Bom
368 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Perfekter Support
Dieses Unternehmen ist sehr weiterzuempfehlen, sehr freundlich und zuvorkommende Beratung, sehr schnelle Rückmeldung
Ich hatte ein kleines Problem zwecks Ware, Hose hatte nicht gepasst, aber kein Problem, mir wurde umgehend geholfen.
Vielen Dank und macht bitte weiter so.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Vielen herzlichen Dank für Ihre freundlichen Worte und das positive Feedback! Wir freuen uns sehr, dass unser Team Ihnen schnell und effektiv helfen konnte. Ihre Zufriedenheit bedeutet uns viel, und wir schätzen Ihre Empfehlung wirklich sehr.
Nochmals vielen Dank für Ihre Unterstützung, und wir freuen uns darauf, Sie auch in Zukunft betreuen zu dürfen!
update of previous review…
Just an update of previous review regarding Hike Adventure.
Contact excellent for the first 3 emails then nothing.
No response has been made by Hike Adventure since the 10th January.
Emails I’ve sent completely ignored.
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your update and for bringing this to our attention. We sincerely apologize for the lack of response since January 10th and understand how frustrating this must be. This is not the standard of service we aim to provide.
Please be assured that we will investigate your case as a priority. We kindly ask you to contact us again at info@hike-adventure.com so we can personally ensure your concerns are addressed promptly.
Thank you for your continued patience, and we look forward to resolving this for you.
Avoid avoid avoid
Avoid avoid avoid!
7 chase emails trying to organise a return of an item with no response. They initially requested me to write a positive review of them on trustpilot for a return. I had since bought a bigger size as needed and they have been radio silent
They are more responsive on here than they are on emails! 7 chasing emails and NOT ONE response after I said I had bought another item in the correct size as it was a gift.
I have been requesting a return since 31st December, this is ridiculous.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your experience. We sincerely apologize for the frustration and lack of response you’ve encountered regarding your return request. This is certainly not the level of service we aim to provide.
We understand how important timely communication is, especially when dealing with returns and exchanges, and we regret any inconvenience caused.
To ensure your concerns are addressed promptly, please contact our dedicated support team directly at info@hike-adventure.com. They are ready to assist you and resolve this matter as quickly as possible.
We appreciate your patience and the opportunity to improve your experience with us.
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. Website appears to be legit and states it’s based in the Netherlands. However, parcel took 3 weeks to arrive and when I queried this, I discovered it’s due to international shipping, coming from China. Sizing of everything is way off and if you want to return for a full refund, which their website states you are entitled to, you have to ship the items back to China at your own cost!! Ridiculous company and a total scam, waste of time and money - do NOT waste your money with their products
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We’re very sorry to hear about your disappointing experience, and we understand your frustration regarding the shipping times, sizing, and return process.
While our company operates internationally and some products are shipped from China, we strive to provide clear information and the best possible service to our customers.
If you have any unresolved issues or need assistance, please contact our support team directly at info@hike-adventure.com. They are committed to helping you find a satisfactory solution.
We appreciate your feedback as it helps us improve our services.
Wrong size, corrected immediately
Contacted the company with the request to swap for a size up due to it being too small. Immediate response with how to follow the process and is now in motion. Good company, very quick responses.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for sharing your positive experience! We’re delighted to hear that your request was handled quickly and efficiently.
Your satisfaction is very important to us, and we appreciate your kind words.
If you need any further assistance, please don’t hesitate to reach out.
DO NOT PURCHASE.
Contacted them before order to check sizing. Ordered according to their guidance.
Sizes are AT LEAST 2 sizes smaller than they should be.
Be warned! Although their office purports to be in the Netherlands they are based in China and returns, at the customers expense, must be made to China which obviously makes it a non starter.
They are basically crooks.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to read that the sizing did not meet your expectations and understand how disappointing this must have been, especially after seeking guidance prior to ordering. We regret that the fit was not suitable in your case.
We would like to clarify that we are a legitimate business and operate with international fulfilment partners, which is why some returns may need to be sent to our manufacturing facility. We always aim to be transparent about our return process and offer alternative solutions where possible, such as partial refunds or replacements, to minimise inconvenience to our customers.
For privacy and data protection reasons, we are unable to discuss order-specific details publicly. We kindly invite you to contact us directly at info@hike-adventure.com
, quoting your order number, so we can review your case in detail and see how we can assist further.
We remain committed to transparency and customer satisfaction and would welcome the opportunity to address your concerns.
Absolutely disgraceful
Absolutely disgraceful – borderline scam
I spent nearly £200 on a heated jacket, hoodie, and underset as a Christmas present for my brother. Not only did the items arrive far too small, but I then discovered the return address is in China, meaning I’m expected to pay an extortionate amount (70% of the value of the refund) just to return their faulty sizing.
They list a Netherlands address on their website which is the same address in their Return & Refund Policy page.
Customer service offered a partial refund only, after bargaining with you for a positive review online which is unacceptable given the situation — and even that refund has still not been processed. At this point, I’m out of pocket and stuck with poor-quality items that look nothing like what’s advertised on their website. Cheap materials, misleading photos, and completely sub-par for the price charged.
This company is misleading at best and deceptive at worst. If you’re thinking of ordering, don’t — save yourself the stress, money, and disappointment.
Scam warning: avoid ordering.
Send my refund immediately.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are very sorry to read about your experience and understand your frustration regarding the sizing, return process, and the resolution offered. We regret that this situation has caused disappointment, especially as the items were intended as a Christmas gift.
We would like to clarify that we are a legitimate business working with international fulfilment partners, which is why return addresses may differ from our registered office address. We always aim to be transparent in our policies and to offer alternative solutions—such as replacements or partial refunds—where returns are impractical, in order to minimise inconvenience to our customers.
For privacy and data protection reasons, we are unable to review or process refund requests in a public forum. We kindly ask that you contact us directly at info@hike-adventure.com, quoting your order number and any previous correspondence, so we can review the status of your refund and assist you further.
We remain committed to transparency and customer satisfaction and would welcome the opportunity to resolve this matter appropriately.
Received heated jacket I ordered from…
Received heated jacket I ordered from them. Size was too small. I contacted them and they were responsive very quickly and working to try to send correct size. Will see how that pans out. Coat looks great, but don’t know if it works well since it’s way too small.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback.
We’re glad to hear that our team responded quickly and is working with you to arrange the correct size. We appreciate your patience while this is being sorted and hope the replacement will allow you to properly try the jacket and its heating function.
If you need any further assistance in the meantime, please don’t hesitate to reach out.
The website is deliberately misleading
The website is deliberately misleading, if not outright dishonest. The instructions say you can charge ‘at the wall’, but nothing can be ‘charged’ as there’s no battery with them to charge. As others mention the heated gilets do not come with batteries so you would need to buy a battery pack yourself.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We’re sorry to read that the product information was unclear and understand how this could have caused confusion. The heated gilets are designed to be powered by an external power bank (not included), and we regret if the wording on the instructions or website did not make this sufficiently clear in your case. Your comments have been noted and will be reviewed to help improve clarity for future customers.
For privacy and data protection reasons, we’re unable to discuss order-specific details publicly. We kindly invite you to contact us directly at info@hike-adventure.com
, quoting your order number, so we can review your case and see how we can assist further.
We appreciate your feedback and remain committed to transparency and customer satisfaction.
Terrible
Not sure that deserve 1 * to be honest, I wanted a refund, they offered to pay me 15% of the cost of the jacket which incidentally was far to small.
I will never use this company again.
They can stick their 15%, i will contact the ombudsman
21 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to read that your experience did not meet expectations and understand your disappointment regarding the sizing and the resolution offered. We always aim to be fair and transparent in line with our policies, but we regret that this outcome has left you dissatisfied.
For privacy and data protection reasons, we are unable to discuss order-specific details publicly. We would welcome the opportunity to review your case in full and see whether a more appropriate resolution can be reached. Please contact us directly at info@hike-adventure.com, quoting your order number and any previous correspondence, and our support team will be happy to assist.
We remain committed to transparency and customer satisfaction and are open to resolving this matter appropriately.
Good customer service
Good customer service when my item that I ordered was too small and they couldn't have helped me more in finding a replacement item in a bigger size.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your positive feedback!
We’re glad to hear that our customer service team was able to assist you effectively with your replacement. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Good customer service
I bought a hoodie and jogging bottoms for my husband but it was too small customer services were very helpful in organising a replacement set for me
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your kind feedback!
We’re pleased to hear that our customer service team was helpful in arranging a replacement set for you. Your satisfaction means a lot to us, and we appreciate you sharing your experience.
Sizing is small
My 2 heated gilets arrived, packaging damaged and when myself and my partner tried them on, way too small.
Reached out to the company and they have agreed to send larger sizes as long as I do a review.
Can't confirm on how the products functions until the correct sizes arrive
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback.
We’re sorry to hear that the sizing of your heated gilets was not as expected and that the packaging arrived damaged. We appreciate you letting us know, and we’re glad to hear that the company has agreed to send larger sizes.
Please note that for any further assistance or to discuss your order, you can contact us directly at info@hike-adventure.com. We are committed to ensuring you receive the correct products and support needed.
We look forward to resolving this matter to your satisfaction once the correct sizes arrive.
Items not as described, ghosted, company possibly a scam
Based on my recent experience with the company, I strongly recommend avoiding them. I've also just looked up their website on scam advisor and it's got a VERY low trust score.
In addition to posting factual negative reviews my intent is to take further actions as appropriate using copies of the email transcripts.
For reference, I purchased a heated woman’s base layer shirt.
---Cons---
1. The item description was misleading (no power pack/batteries included) – They have acknowledged in writing that it is misleading and that the item I received did not match the description, however are only willing to let me keep the (useless) item and offer 15% of my money back (eventually increasing to 40% with some back and forth), or refund me if I pay for the return cost (which they reckon would be “hefty”, despite offering to send a resize out to me for only 10 euros if I leave them a positive review first).
2. Communication was good for the first week, with very swift replies. However without any further reply (e.g. “sorry sir we can’t help you anymore”) they have now decided to ignore me completely when I asked for it to be escalated (it’s now 2 weeks since their last correspondence, and I left it a good week before the first of three chasers). A professional company does not just “ghost” a customer without even a by-your-leave, let alone one with a product issue they themselves have confirmed is valid.
3. Slow delivery – Ordered it at the very start of December with an advertised delivery date of a week before Christmas, but it was delayed. They referred me to Yodel, who referred me back to them, and ultimately I just had to wait and see when it would be delivered (30th December in the end). Bonus negative points as they use Yodel.
4. Cabling system for the heating (using your own power pack) is poorly designed – The cable end is just sat loosely in a pocket that would easily come loose or get in the way of putting things in that pocket, and the rest of the heating unit inside feels like it’s just been glued in rather than properly stitched and secured (though I can’t open it up to verify of course and I may be wrong). Considering how much it is full price, it seems cheap.
---Neutrals---
1. The sizes are deceptively small – Due to the thicker nature of some of the products, you would need to buy one size up from what you measure when matching your measurements to their advertised ones. E.g. if your measurements match the “small” item description, you would actually need to order a medium. You can easily see other reviews saying the same
---Pros---
1. The shirt looked nice on the outside
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share such detailed feedback.
We are genuinely sorry to read about your experience and understand why this situation has caused frustration, particularly regarding the product description, delivery delays, communication, and the resolution options offered. We take concerns about clarity, product quality, and customer service seriously, and we regret that your experience did not meet expectations.
For privacy and data protection reasons, we’re unable to address order-specific details or correspondence in a public forum. However, we would like the opportunity to review your case in full and see whether a fair and appropriate resolution can still be reached.
We kindly ask that you contact us directly at info@hike-adventure.com, quoting your order number and attaching any relevant correspondence, so our support team can reassess the matter properly.
We appreciate you bringing these concerns to our attention and remain committed to transparency and customer satisfaction.
Good quality product
Good quality product, helpful customer services, responsive to messages and easy to deal with regarding an exchange / return.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your positive feedback!
We’re delighted to hear you’re happy with the quality of our products and that our customer service team was responsive and helpful throughout your exchange/return process. Your satisfaction is our priority, and we appreciate you sharing your experience.
Horrendous company
Update - 3 months on and still chasing my promised refund. Will be raising with my bank. Avoid at all cost.
Horrendous company, AVOID. Despite everything stating the Netherlands it comes from China. Items incredibly small, I don’t want a replacement, I want a full refund. Offered numerous options all leaving me very out of pocket and now have been ignored for nearly two weeks.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to provide such detailed feedback.
We are genuinely sorry to read about your experience and understand why this situation has caused frustration, particularly regarding the product description, delivery delays, and the resolution options offered. We take concerns about accuracy, communication, and customer service very seriously, and we regret that your experience has not reflected the standard we aim to provide.
For privacy and data protection reasons, we are unable to address order-specific details or correspondence publicly. However, we would like the opportunity to review your case in full, including the points you have raised, and see whether a fair and appropriate resolution can still be reached.
We kindly ask that you contact us directly at info@hike-adventure.com, quoting your order number and attaching any relevant correspondence, so our support team can reassess the matter properly.
We remain committed to transparency and customer satisfaction and appreciate you bringing these concerns to our attention.
Horrendous
We have now used our bank to gain a refund from this con of a company. I advise all people to do the same. Still no response from them in over a month. No doubt they will response below with the generic nonsense about customer service and to email them etc etx. Avoid this company.
Edit for the 25th January. This company has only responded now after I used the bank. Please explain why you have not responded to me for the previous 5 weeks
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to read about your experience and understand how frustrating this situation has been for you. We would like to clarify that we do respond to customer enquiries, but in some cases where a bank chargeback is raised, communication and refunds must follow a specific process, which can limit what we are able to do while the bank investigation is ongoing.
For privacy and data protection reasons, we cannot discuss order or payment details publicly. However, if you would like us to review the status of your case or provide any information to assist with the bank process, we kindly invite you to contact us directly at info@hike-adventure.com, quoting your order number.
We remain committed to transparency and customer satisfaction and are open to resolving matters where possible within the appropriate procedures.
Customer service doesn’t exist, can’t get a refund
The product I brought didn’t work (heated gilet). I have countlessly emailed for a refund and I have not had one response, it’s been over a month. I have tried ringing the number on their website and it immediately ends. I believe this website is a scam as there has been no real way to contact someone.
26 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your feedback.
We are sorry to hear about the issues you’ve encountered with your heated gilet and the difficulties in communication. Please be assured that we are a legitimate company and take all customer concerns seriously.
For privacy and security reasons, we cannot discuss order-specific details publicly. To help resolve your case as quickly as possible, please contact us directly at info@hike-adventure.com, including your order number and any previous correspondence.
We remain committed to providing transparent and responsive customer service and look forward to assisting you.
Lovey heated hoody's and jacket very…
Lovey heated hoody's and jacket very pleased thank you
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your lovely feedback!
We’re so happy to hear you’re pleased with your heated hoody and jacket. Your satisfaction means a lot to us—thank you for choosing our products!
They do deliver
Had to order new sizes for 2 items paid 20 euros and new sizes were correct and delivered. Much thanks to jarlien and the team at hike adventure would definitely buy from them again
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback.
We understand your concerns and appreciate your willingness to update your review once you receive the replacement sizing. Please be assured that we are committed to fulfilling all orders and supporting our customers.
If you need any further assistance or have questions about your order, please feel free to contact us directly at info@hike-adventure.com.
We look forward to resolving this matter and ensuring your satisfaction.
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