Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but... Ver mais
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Veja o que dizem as avaliações
Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It i... Ver mais
A empresa respondeu
Do not buy from them . They are based in China. Not Netherlands. They offer zero refunds Promise refunds which never materialise. I have been actively emails g since December 2025. With rea... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,8
Bom
368 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not buy from this company
Do not, and I repeat, do not buy from this company. Their sizing is completely off, way smaller than what is advertised.
I had been promised a 30% refund over a month and a half ago, which I have still not received. I’ve been told they are speaking to their ‘finance department’ and still no further forward. This company steals from you.
Do not trust the positive reviews, they asked me to give them one and if I did, they would offer me a free size exchange on the jacket I purchased from them.
This company is a scam - do not buy from them.
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for taking the time to share your experience.
We are very sorry to read how frustrated and disappointed you feel. We fully understand how upsetting it must be to be waiting for a promised refund, especially after being given a specific timeframe. That is certainly not the experience we want any customer to have.
We also want to clearly state that leaving a positive review is never a requirement in order to receive support, exchanges, or refunds. If this has been misunderstood or communicated in a way that caused concern, we truly apologise. Transparency and fairness are very important to us.
We would genuinely like the opportunity to investigate your case properly and resolve this matter. Please contact us directly at info@hike-adventure.com
with your order number and previous correspondence details so we can urgently review the status of the 30% refund and provide you with a clear update.
Your feedback is taken seriously, and we hope to restore your confidence by resolving this promptly.
I appreciate Hike Adventure working…
I appreciate Hike Adventure working with me and taking care of the replacement for the purchased item.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you very much for your kind words.
We truly appreciate you giving us the opportunity to resolve the matter and are glad we could assist with the replacement. Your satisfaction means a great deal to us.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always happy to help.
Never received half of my order and…
Never received half of my order and still waiting for a refund. They are quick to reply but it’s just a lot of excuses. Still waiting!!! Would not recommend and would not purchase from this website again!
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the level of service we aim to provide.
Please know that we take situations like this very seriously and would genuinely like the opportunity to review your case properly and resolve it as quickly as possible.
Kindly contact us directly at info@hike-adventure.com
with your order number so we can investigate the missing items and the refund status immediately. If you have already contacted us, please resend your details so we can prioritise your case.
We appreciate your patience and hope to restore your confidence by resolving this promptly.
Very friendly staff
Very friendly staff. When I had a problem with an order, I received very quick and helpful assistance.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for your wonderful feedback!
We’re delighted to hear that you found our team friendly and that your issue was resolved quickly and helpfully. Providing prompt and supportive assistance is always our priority.
We truly appreciate your support and look forward to serving you again in the future.
Avoid this company at all costs.
Avoid this company at all costs.
I purchased heated clothing as Christmas presents for my elderly parents and the experience has been shocking from start to finish.
The quality is extremely poor — cheap, badly made garments that appear to be low-grade imports. The main heated body warmer sent was not the item ordered, and every single garment was significantly undersized, despite ordering appropriate sizes.
Customer service has been just as bad. Instead of resolving the issue, I was pressured to leave a positive review before they would even discuss returns. That alone says everything you need to know. As of now, there has been no resolution, and I am £158 out of pocket.
This company shows zero accountability, poor ethics, and no respect for customers. Do not waste your money.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your experience. We sincerely regret the difficulties you've faced with your order and our customer service. We understand how disappointing this must be and want to assure you that your feedback is taken very seriously.
Please contact us directly at info@hike-adventure.com
so we can review your case in detail and work toward a satisfactory resolution. Your satisfaction is important to us, and we are committed to improving our service.
We appreciate your patience and hope to hear from you soon.
Still waiting for a refund
Bought a heated jacket early December, which was far too small. Have been promised a refund as it was a Xmas present, but still waiting.
Always very polite in replying but don’t get on with what they have promised.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback, and we’re genuinely sorry for the frustration caused by the delay in receiving your refund. We completely understand how disappointing this must be, especially as the jacket was intended as a Christmas gift.
We appreciate you acknowledging that our team has remained polite in communication, and we would like to reassure you that it was never our intention to fall short on what was promised. Your experience is important to us, and we want to ensure this is resolved as quickly as possible.
To allow us to look into this matter immediately and provide you with a clear update, we kindly ask that you contact us directly at info@hike-adventure.com, including your order number and any previous correspondence if available.
Thank you for your patience, and we truly hope to resolve this for you without further delay.
Great customer care and speedy service
Great customer care and speedy service, would recommend. Brilliant!!!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with our customer care and service. Your recommendation truly means a lot to us — thank you for choosing us! ⭐
Great product made of solid material
Great product made of solid material. Customer service is exceptional!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with the product and our customer service.
Your satisfaction means a lot to us!
Do not buy from hike-adventure you are…
Do not buy from hike-adventure you are taking a big risk with purchasing from them.
I ordered two items from them in November. One item sent was the wrong size even though I ordered the right size. I contacted them and they said they would give me a refund, it’s now February and I’m still waiting for it even after countless emails. The other item I wanted to return because it was a Xmas present that was not wanted, again I contacted them and they have just ignored all communication on this issue. Even though they state on their website 30 day returns.
Every email I receive from them is exactly the same “thank you for your patience we’ve passed it to our other department and they will contact you” which they never do. Scam company using the Netherlands as a base to sell cheap Chinese goods marked up in price which you could get for far less on aliexpress.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve encountered with your order and the delayed refund process. We understand how frustrating this must be, especially when expectations around returns and customer service are not met.
Please rest assured that we take such feedback seriously and want to help resolve this as quickly as possible. We encourage you to contact us directly at info@hike-adventure.com with your order details so we can personally look into your case and work towards a satisfactory solution.
Thank you for your patience and understanding.
If I could rate them -10 I would.
If I could rate them -10 I would. Of course - the phone number also doesn't work on the website.
Same as MANY reviews on here - the sizing is tiny. They co-operated and said they'd send another one out, If I gave a good review on here - now they are ghosting me. absoloute joke of a company obvioulsy scamming people sending out low quality crap made in China. This was an Xmas present
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback. We’re very sorry to hear about your negative experience and understand your frustration, especially when expectations about sizing and communication haven’t been met.
Please know that we take these concerns seriously and want to help resolve any issues. We encourage you to reach out to us directly at info@hike-adventure.com
with your order details so we can assist you personally and find a satisfactory solution.
We appreciate your patience and hope to restore your confidence in our service.
Stay well away from this company
Lets Rate this Company.
Accuracy of web site description of item - Zero
Customer after sales service - Zero
Integrity - Zero
Generic same reply to loads of dissatisfied customers.
they never fail with that one - 100%
The worst online retailer on the internet - 100%
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience and understand your frustration. At Hike Adventure, we strive to provide accurate product information and excellent customer service, and it’s clear we have fallen short in your case.
We would appreciate the opportunity to address your concerns directly and work towards a satisfactory resolution. Please contact us at info@hike-adventure.com so we can assist you personally.
Thank you for your patience, and we hope to hear from you soon.
Terrible experience
Terrible experience. The product came 3 weeks late and it was too small and caused itchiness. I tried to return it but they insisted on a £5 return on a £50 product. When I didn’t accept they stopped replying. Crazy…
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
We’re very sorry to hear about your experience and apologize for the delay and issues with the product. We understand how frustrating this must be, especially with the return process not meeting your expectations.
Please know we want to make this right and would appreciate the chance to assist you further. Kindly reach out to us directly at info@hike-adventure.com
so we can work on a satisfactory solution.
Thank you for your patience and understanding.
Good customer service
Ordered a heated jacket and it arrived but the sizing was too small.I contacted them and they got back to me quickly and agreed to send a larger size straight away. Great service.
31 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback! We’re pleased to hear that our team responded promptly and could assist you with a replacement. It’s great to know you’re happy with the service.
We appreciate your support and look forward to serving you again.
Product delivered in timely manner
Product delivered in timely manner. Had to get in contact with the company to arrange exchange and they have been really helpful and explained things extremely well. Thank you!
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your positive feedback! We’re glad to hear your product was delivered on time and that our team could assist you clearly and helpfully with your exchange. Your satisfaction means a lot to us!
Thanks again, and we look forward to serving you in the future.
I brought two heated vests for gifts…
I brought two heated vests for gifts for Christmas,
My dad wears his all the time. Great present.
My husband’s was a little small , so I got In touch and straight away they told no problem in returning . They were very helpful indeed.
My husband is so looking forward to receiving it as my dad rates about how great his vest is.
Excellent gift and excellent service.
Thank you in advance.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for sharing your experience! We’re delighted to hear that your dad loves his heated vest and that we could assist quickly with the return for your husband’s. It’s wonderful to know our products and service made your Christmas gifts special.
We truly appreciate your kind words and look forward to serving you again in the future.
Its not about when it goes right but…
Its not about when it goes right but when it goes wrong! I managed to select the wrong size and contacted the Team about a replacement. Good communication and a solution was provided. Thanks
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your thoughtful feedback. We’re glad we could assist you promptly and provide a solution when things didn’t go as planned. Your satisfaction is very important to us!
Thanks again for your kind words.
SCAM COMPANY DO NOT PURCHASE
I found this website when googling heated hoodies, looked at the site and it looked very professional (don’t let that fool you). I looked and saw it wasn’t based anywhere near China which was one of my criteria’s after a previous company from china had messed up an order and this was to replace that order. I ordered the size which should have fitted with no issues 4XL paid for my order and then waited for it to arrive. It took ages to arrives and that should have been an indicator of where it was being shipped from, when it arrived covered in Chinese wording my heart sank. The size at best was a XL so extremely small. Contacted the company straight away to request a return of the item, was informed this could be done but had to be shipped back to china at my cost!! Eh why is that? not my fault your sizing isn’t right!! Then was informed I could keep the item and receive a 50% store credit which is pointless as nothing would be big enough! I then was told I could keep the item and receive a 25% refund and this is where I am today, even after email after email I have been given excuses after excuse I still have not received my refund!!! I am now going to contact my bank to get a charge back on this item, as far as I am concerned this company is a scam they take your money and then won’t let you get your money back easily!! PLEASE PLEASE DO YOURSELF A FAVOUR AND DO NOT, DO NOT PURCHASE FROM THIS COMPANY!! Making money from
People knowing that their items are not correctly sized. Also you do not get the batteries with the items, which is probably due to the restrictions of importing into the country (it’s more expensive to import with batteries attached) also there was a free thermal top which you would expect to be sent in the same size as the top I had ordered it came in a size SMALL!!! Omg how on earth is that going to fit me (Baring in mind the sizing is small anyway!) TOTAL SCAM COMPANY STAY AWAY!!!! You can thank me later!!
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
We’re very sorry to hear about the difficulties you’ve faced with your order, including the unexpected shipping delays, incorrect sizing, and the confusion around returns and refunds. We completely understand how frustrating it is to receive a product that doesn’t meet your expectations—especially when it comes to size and missing items like batteries and the thermal top.
Please know that your experience is not what we want for any of our customers. We truly regret the inconvenience caused and the communication issues you described. We want to make this right and support you in resolving these matters.
We kindly ask you to reach out to us directly at info@hike-adventure.com so we can personally review your case and find the best possible solution for you.
Thank you for your patience, and we hope to hear from you soon.
Wish I could give zero stars
Wish I could give zero stars. DO NOT BUY FROM THIS BUSINESS, it is a scam. I will be starting a chargeback through my bank as they promised me a refund and have since ignored all my emails.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
We’re very sorry to hear about your experience and understand your frustration. It is never our intention to leave any customer feeling ignored or dissatisfied. Please know that we take your concerns seriously and want to help resolve this issue as quickly as possible.
We kindly ask you to contact us directly at info@hike-adventure.com so we can address your refund and assist you personally.
Thank you for your patience, and we hope to hear from you soon.
Awful company to deal with
Awful company to deal with, avoid at all costs. Despite website claims they do not respond with 24 hours, and they are not helpful . Be aware if you order anything you will not be able to return without several hundred emails that offer you a discount instead of solution
28 de novembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
We’re truly sorry to hear about your disappointing experience and understand how frustrating it must be to feel unheard and unsupported. At Hike Adventure, we strive to respond promptly and provide helpful solutions, and it’s clear we have fallen short in your case.
Please know we want to resolve this for you and encourage you to contact us directly at info@hike-adventure.com so we can assist you personally and work toward a satisfactory resolution.
Thank you for your patience, and we hope to hear from you soon.
Ordered “rechargeable” heated socks
Ordered “rechargeable” heated socks, except they are not. The included cable to plug into any USB was not in the pack. What I got was a battery box to insert 3 alkaline batteries per sock (added cost). They were supposed to have heat settings as well - nope. When I contact them, I’m told you need to buy a rechargeable power pack to heat the socks. Excuse after excuse follows culminating in getting 15% refunded. The other option was to return them as they “ are not faulty” to China at my own expense. Do your self a favour, don’t be a mug like and fall for the pretty website and descriptions of a product that you certainly are not going to receive - feel right mugged off.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
We are very sorry to hear about the confusion and frustration caused by the heated socks and the issues with the accessories and refund process. We understand how disappointing it is to receive a product that doesn’t match your expectations, especially when it comes to important details like power options and heat settings.
Please know that your feedback is important to us, and we want to help make this right. We encourage you to contact us directly at info@hike-adventure.com
so we can personally review your case and work toward a satisfactory resolution.
Thank you for your patience, and we hope to hear from you soon.
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