Good customer service and good quality products. My heated gilets are still working well months later, and the team were very helpful when I needed to exchange a size. Delivery was a little slow, but... Ver mais
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Veja o que dizem as avaliações
Shoes ordered and delivered on 26th June were too small. Despite 3 email requests over a number of weeks requesting return authorisation as per their refund and returns policy they did not reply. It i... Ver mais
A empresa respondeu
Do not buy from them . They are based in China. Not Netherlands. They offer zero refunds Promise refunds which never materialise. I have been actively emails g since December 2025. With rea... Ver mais
A empresa respondeu
I bought a heated base layer as a Xmas present. It arrived as described and promised before Christmas. Very nice quality product at a much better price than elsewhere. Delivery took a while as it wa... Ver mais
A empresa respondeu
2,8
Bom
368 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Ordered a heated jacket as a Christmas…
Ordered a heated jacket as a Christmas present. It took several weeks to arrive. The sizing comes up small and so I am now having to request a larger size. Quality of the jacket looks very good and once I have the correct size, I will be very pleased with the product.
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback. We appreciate your patience with the delivery and understand the sizing concerns. We’re glad to hear you find the quality of the jacket very good and hope the replacement size will be a perfect fit.
Please don’t hesitate to reach out if you need any further assistance.
Do not use this company!
Do not use this company!! Having purchased a heated gilet and jacket as a Christmas present using their size guide, when they arrived they were too small. I emailed in 28/12/25 automatically got a response to say they would exchange for a larger size if I wrote a trust-pilot review which I did, then had to send proof!! I sent the proof and since then sent 8 further email requesting a refund due to their poor customer service, and still no response.
28 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your concerns. We sincerely apologize for the inconvenience caused by the sizing issues and the delays in our customer service response.
We understand how frustrating this experience has been, especially given the repeated attempts to resolve the matter and the delay in communication.
To help resolve this as quickly as possible, please contact us directly at info@hike-adventure.com
. Our team is ready to assist you with your refund or exchange.
We appreciate your patience and the opportunity to address your concerns.
Ordered heated jacket
Ordered heated jacket. Arrived much later than anticipated and much too small.
Tried to arrange return and refund but keep getting fobbed off. Avoid this company at all costs.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback. We sincerely apologize for the delay in delivery and the sizing issue with your heated jacket.
We aim to provide excellent service and regret any frustration caused in your attempts to arrange a return and refund. To help resolve this matter quickly, please contact us directly at info@hike-adventure.com
so we can assist you promptly.
Thank you for your patience and understanding.
Unfortunately I wrote a review early…
Unfortunately I wrote a review early based on the fact it was the only way for an invoice to be sent. Very similar to others. Write a review we will be sent an invoice for £10 towards P&P and the larger size will be sent. From the 6th of January to date no invoice and no replacement, with no replies to emails. Please contact ourselves.
6 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback, and we sincerely apologize for the delay and lack of communication you have experienced. We understand your frustration and regret that this situation has not been handled as promptly as it should have been.
Please be assured that we want to resolve this issue as quickly as possible. If you have not yet received your invoice or replacement, kindly contact us directly at info@hike-adventure.com with your order details, and we will prioritize your case.
Thank you for your patience and understanding.
Would never use them again
I made an order in Black Friday, item had not been dispatched after 7 days so I cancelled the order. Sent an email saying it was cancelled and refund would arrive. Nothing. Don’t be fooled by their customer service, they respond to all your emails and say the right things but it’s just diverting you from the actual issue. I never received a refund and I had to claim it back via Visa.
3 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the delay in dispatch and the refund process.
Please be assured that we take such matters seriously. If you have not yet received your refund, kindly contact us directly at info@hike-adventure.com with your order details, and we will prioritize resolving this for you as quickly as possible.
We appreciate your patience and hope to restore your confidence in our service.
Great customer services
Great customer services, easy to get hold of and really helpful when needed to exchange a size.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you very much for your kind words. We’re delighted to hear you found our customer service helpful and easy to reach. Your satisfaction is very important to us.
If you need any further assistance, please don’t hesitate to get in touch.
Great
Great! Prompt responses, and very helpful.
Super product - I stayed warm all afternoon.
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for your positive feedback! We’re glad to hear our responses were prompt and helpful, and that you enjoyed the product. Staying warm is exactly what we aim for!
If you ever need anything else, feel free to reach out.
Ordered wrong size as a Christmas gift
Ordered wrong size as a Christmas gift. emailed customer service and requested an exchange. very quick to respond and confirm they could make the swap..
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your experience. We’re pleased to hear that our customer service team responded quickly and was able to assist with your exchange request.
If you need any further help, please don’t hesitate to contact us.
Avoid this company..…
Item was shown as dispatched but didnt arrived, and when queried I was advised that due to low stock it would be sent asap but no eta given
4 weeks later, item arrived; a gilet, with extremely small sizing, so no good. And you have to request from them how to return an item - no surprises then that 3 emails and 3 weeks later, im still waiting a reply
This company is either a scam or a completes shambles, or both
RECOMMEND AVOID
Added after hike adventure response - I'VE EMAILED YOU THREE TIMES, NO REPLY, WHY SAY SORRY WHEN YOU REFUSE TO RESPOND. ABSOLUTE SCAM.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your feedback. We sincerely apologize for the delays and inconvenience you have experienced regarding your order and return process.
We understand your frustration with the stock issues and communication delays. Please be assured that we are committed to improving our service and resolving any outstanding matters promptly.
If you still require assistance with your return or any other issue, please contact us directly at info@hike-adventure.com, and we will prioritize your case.
We appreciate your patience and hope to resolve this matter to your satisfaction.
Very good to communicate with and have…
Very good to communicate with and have sorted my exchange item with ease
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your kind words. We’re delighted to hear that your exchange was handled smoothly. It’s our pleasure to assist you!
If you need any further help, please feel free to contact us.
Do not order from this company
Do not order from this company, they are using cheap products from china and reselling them at premium prices. I have a faulty item which does not work and they will not allow me to return it until I send them a video showing how the heated top does not work. How can you see from a video that a top doesnt heat up. Its all delaying tactics. I have sent endless emails regarding my consumer rights but they are insistent that they need a video. They delivery time was also unacceptable it took about 3 weeks .
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your concerns. We sincerely apologize for the issues you’ve experienced with your order, including the product functionality and delivery delays.
We understand how frustrating it can be to provide additional information like a video, but this is part of our process to ensure we accurately assess and resolve product issues promptly.
If you need further assistance or have any unresolved concerns, please contact us directly at info@hike-adventure.com. We are committed to addressing your case as quickly as possible.
Thank you for your patience and understanding.
DO NOT ORDER FROM THIS COMPANY!!!!
DO NOT ORDER FROM THIS COMPANY!!!!
Ordered an insulated heated jacket. Arrived with no issues, but sizing was ridiculous. They agreed to send another item out if I covered the shipping cost, to which I agreed.
The courier delivered to a totally different address than mine, and ever since I’ve been chasing them to rectify.
They are now totally ignoring my emails, and have done nothing to resolve the issue… save yourselves time and money and use a reputable company who value their customers
**** After posting my experience with this company, they’ve had the audacity to respond stating:
If you have not yet been able to reach a satisfactory solution, please contact us at info@hike-adventure.***
so we can look into your case and provide the necessary support.
Wow, wow and wow again!! Since December’25 I’ve sent countless emails which they’ve ignored. Now that I’ve commented on this platform, they respond making out they’re a customer friendly company who have a good customer service… THEY DON’T!!!
Obviously, they don’t like people knowing the truth about them.
If I can save just one person wasting their money with Hike then I’ll be happy, so please, for your own sake, shop elsewhere
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
We’re very sorry to hear about the delivery issues and the difficulties you’ve experienced in resolving them. We understand how frustrating this must be and sincerely apologize for any inconvenience caused.
Please know that we take customer concerns seriously and want to assist you directly to resolve this matter as quickly as possible.
If you have not yet been able to reach a satisfactory solution, please contact us at info@hike-adventure.com
so we can look into your case and provide the necessary support.
Thank you for your patience and understanding.
Hike adventure are an honest company…
Hike adventure are an honest company ,although what i purchased arrived later than expected they dud keep me informed and the quality of the product I brought is outstanding quality
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you very much for your kind feedback. We appreciate your patience regarding the delivery, and we’re glad to hear you are satisfied with the quality of your purchase.
Your support means a lot to us!
If you have any questions or need assistance, please don’t hesitate to reach out.
Fantastic service
Hike adventure have been brilliant in supporting me, very quick in responding and nothing is too much, I would highly recommend buying from them.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you’re happy with our support and service.
Your recommendation means a lot to us, and we look forward to assisting you with any future purchases.
Its not often I feel I have to give a…
Its not often I feel I have to give a bad review but after the last couple of weeks I will never give this company my money again.
I ordered 2 heated thermals sets, costing nearly £200. Stupidly I checked the delivery times after ordering and saw it would take 7-10 days to be delivered. I contacted them immediately asking to cancel my order, to which I received a reply that I couldn't cancel as my order had been processed. I decided to just wait for the items. After a week I emailed again to say the status of my order had been 'processed and awaiting despatch' for 6 days and ask for an updated delivery day and was told my originally request to cancel had been approved and would be sent to the relevant department for a refund which would take another 7-10days!! But this is only after I contacted them 6 days later!
Customer service is absolutely shocking and I will never put another order in again.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you’ve had with your order and our customer service.
We understand how frustrating delays and communication issues can be, and this is certainly not the level of service we strive to provide. To help resolve your concerns promptly, please contact us directly at info@hike-adventure.com with your order details.
We are committed to addressing your issues and improving your experience.
Thank you for your patience and understanding.
Definitely don't buy from here.
Bought a heated gilet, sizing was WAY off and given that the gilet had taken weeks to arrive, I wouldn't have received a replacement in time for Xmas, so I requested a refund. However I had to return the gilet...to china. All website info states the company is in the Netherlands but clearly not given the sizing and return address.
The customer services were very friendly. Offered me a partial refund but partial refund never came...still waiting a month later. I'd avoid.
#HA8188
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your detailed feedback regarding your heated gilet order (#HA8188). We sincerely apologize for the sizing issues, the extended delivery time, and the complications with the refund process.
We understand how frustrating it must have been to return the item to a location different from what was expected, and for the partial refund to still be pending. Please be assured that we take your concerns seriously and are committed to resolving this for you.
If you haven’t already, please contact us directly at info@hike-adventure.com with your order details so we can prioritize your case and provide a swift resolution.
Thank you for your patience and understanding.
Dissatisfied with response to replacement
Has anyone ever got their replacement .I ordered a heated gilet in large size ,which is too small ,definitely not large
I emailed company to return said garment and get a bigger sizes They responded very quickly and said that once I had given a review on trust pilot they would sed me an invoice for the sum of€10 to cover handling costs and to keep the original order as post and packing costs and environmental issues. I gave a good review as they responded so quickly I still haven't received that invoice I have emailed customer service but no response so far.No wonder they want a review before the deal with anything. Very disappointed as I liked their ethics on their website.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your replacement and the invoice.
Please know that your concerns are important to us, and this is not the level of service we aim to provide. To help resolve this matter promptly, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We are committed to assisting you and ensuring your concerns are addressed as quickly as possible.
Thank you for your patience and understanding.
Don't buy from this company its a…
Don't buy from this company its a con,can't return and won't reply to emails,will contact trading standards.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the difficulties you have experienced with returns and communication.
Please be assured that we take your concerns very seriously and are committed to resolving any issues you may have. To assist you further, we kindly ask you to contact us directly at info@hike-adventure.com
with your order details.
We appreciate your patience and look forward to helping you.
Heated Gilet
Ordered this for a Birthday present. Item got lost in post and I was promised a full refund. After several emails and several weeks later, still no refund. I had to get the bank to intervene to get my money back.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for sharing your feedback. We sincerely apologize for the trouble and delay you have experienced regarding your refund.
Please know that this is not the level of service we aim to provide. To help resolve this matter promptly, we kindly ask you to contact us directly at info@hike-adventure.com with your order details.
We are committed to assisting you and ensuring your concerns are addressed as quickly as possible.
Thank you for your patience and understanding.
Fantastic service from this company
Fantastic service from this company. Ordered a heated jumper and it is perfect . Thank you
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Hike Adventure
Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with your heated jumper.
If you need any assistance in the future, please don’t hesitate to reach out.
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