It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s b... Ver mais
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Veja o que dizem as avaliações
The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance prov... Ver mais
A empresa respondeu
Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to n... Ver mais
I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in t... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Estados Unidos
- 855-902-2777
- help@hingehealth.com
- hingehealth.com
3,2
Bom
68 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It’s not possible to speak highly…
It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s been over three years and I’ve not had a single out of pocket expense.
9 de dezembro de 2025
Avaliação não solicitada
good concept totally messed up execution
I signed up for Hinge Health. They set me up with exercises for my back, neck and shoulders. The PT, I guess, is overseeing my PT messaged me. He wanted to know about my health. I have a lot of chronic illnesses and have had a lot of surgeries. I messaged back and said I was not going to text him that information he could set up a call. The esercises that they had set up for me were not a good fit for me. Then a health coach messaged me to set up a call with her. I tried and she wasn't available for weeks. Hinge seems very greedy for the business yet doesn't have the workforce ready to get this app off the ground. I agree with another persons review that they want your camera on for your exercises. You have to be so far away from it for it to work you can't see the exercise you are supposed to be doing. Good concept messed up execution. My muscles are so tight all the time I need the PT massage but the exercises.
8 de junho de 2026
Avaliação não solicitada
Order the Enzo device
Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to no avail.
1 de maio de 2026
Avaliação não solicitada
Scam
Scam, not free. Also they constantly hound you for information. Not worth it.
28 de maio de 2026
Avaliação não solicitada
Hinge Health is a great way to keep…
Hinge Health is a great way to keep movement present in a quick way. I also like the interactions with the care team.
2 de fevereiro de 2026
Avaliação não solicitada
The physical therapist and health coach…
The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance provider to see if’s covered in my case it said I was covered so I could start the program and I did a couple of months later I’m getting E O Bs saying it not covered now they want me to pay for it even though they checked my insurance. BEWARE!
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi John,
Thank you so much for taking the time to share your experience, we're really glad to hear that your physical therapist and health coach have been a great fit for you, and that the flexibility to customize your workouts has made a difference.
We hear your frustration around the billing, and we completely understand how confusing and alarming it must be to receive an Explanation of Benefits (EOB) after being told you were covered. We want to reassure you that an EOB is not a bill — it is simply a summary of how a claim was processed by your insurance company. Our program is provided at no cost to eligible members, which means you are not financially responsible for any out-of-pocket charges related to your participation in Hinge Health.
If you have received an EOB that shows an amount owed or a denial, it is possible the claim was processed incorrectly by your insurer. Our billing team works directly with insurance companies to resolve these situations, and we do not pursue members for payment.
In the meantime, please know that your access to the program is not impacted — you are welcome to continue participating as normal, and no action is needed on your end.
Sincerely,
Hinge Health
Hinge has gone downhill, getting worse
I've been using Hinge Health for 3 years. At first, it was great. The Health Coach and Physical Therapist are available through texts and/or video chat. The PT exercises (calledd Playlists) changed on a regular basis and were pretty personalized.
But my experience has steadily declined over the 3 yrs. I had built up to about a 20 minute session that changed every week or so. Suddenly, they were cut in half to just 9 minutes. No explanation provided. It was a real setback, and I had to make up the missing time on my own. When I asked why my sessions had been chopped in half I was told "shorter sessions are our new policy." Imagine doing on 10 minutes of physical therapy! Why bother?
Each exercise always had great videos to show you how to do each exercise. I am not athletic. I never really learned how to do even basic stretching exercises or yoga.
I really relied on these videos. You could pause your session and watch them. GONE. As of April 2026
So I asked what happened to them. Hinge told me "oh, you can listen to the audio directions and follow along. The videos are permanently removed." Keep in mind, my Health Insurance and employer pay for my use of this app! And now I can't even follow along because the exercises in the sessions are too fast. I can't pause them to get video instructions that break down each movement of the exercise.
27 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share such detailed and honest feedback with us. We truly appreciate it, especially from someone who has been part of the Hinge Health community for three years.
We hear you, and I want you to know that the frustrations you've described are valid. Having your session length change without a clear explanation is not the experience we want for our members, and we understand how disruptive that must have felt after building up a routine that was working for you.
We also understand how important the instructional videos were to your experience, particularly as someone who relied on them to learn and follow along with each exercise. Your feedback about needing visual guidance to feel confident in your movements is something we take seriously, and it has been shared directly with our product team.
While our exercise experience has evolved to include detailed audio guidance and other tools to support members during their sessions, we recognize that these alternatives may not work for everyone in the same way. Your perspective is exactly the kind of insight that helps us improve.
We would love the opportunity to connect with you directly so we can better understand your experience and work toward a solution that supports your goals. Please reach out to us at help@hingehealth.com, attn: Jess so we can provide individualized support.
Thank you for trusting us with your health journey. Your feedback matters, and we are committed to doing better.
Sincerely,
Hinge Health
So far so good
So far so good.
I'm on day 7, staying consistent with daily therapy and it seems to help with back and sholder pain. Free gifts are a plus. Wish they're was an option to ask questions about other items like bladder control device on the app. Other than that. Love the program so far 💯
27 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for sharing your experience with us! Seven days of consistent participation is a fantastic start, and we're so glad to hear that you're already noticing a difference with your back and shoulder pain.
We really appreciate your feedback about wanting the ability to ask questions about other items, directly in the app. That's a great suggestion, and we've shared it with our team. In the meantime, your care team is always available to answer any questions you may have — don't hesitate to reach out to them in the My Care tab through the app.
Thank you for trusting us with your health journey. We're cheering you on!
Sincerely,
Hinge Health
I love Hinge and recommend it often
I love Hinge and recommend it often. While I've never finished a program, I love being able to jump around programs and learn new moves. I did the knee program for a few weeks, learned some moves and saw improvement. Did the same with neck and shoulder. It's great to find new exercises to do. Everyone is always great and listens great.
22 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for sharing your experience with us and for recommending Hinge Health to others! That really means the world to our team.
It's great to hear that you've been exploring different programs and finding new exercises that work for you. The fact that you saw improvement with your knee, neck, and shoulder after jumping in and learning new moves is exactly the kind of progress we love to see.
We're also glad to know that your care team has been a positive part of your experience. Feeling heard matters, and our team works hard to make sure every interaction reflects that.
We're always here if you need anything or want to explore more of what the program has to offer. Don't hesitate to reach out!
Sincerely,
Hinge Health
I cannot say enough good things about…
I cannot say enough good things about Hinge Health! If you can get access to it, do it and use it. Explore and play around with! I joined for pelvic floor exercises to help me stop leaking and it worked so well! I have since used for plantar fasciitis pain and found relief and help with shoulder pain. Seriously the best thing ever to help you enjoy life more!
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Emily,
Thank you so much for sharing your experience with us! Stories like yours truly make our work meaningful and remind us why we do what we do.
We're thrilled to hear that the pelvic floor exercises made such a real difference for you, and even more so that you've continued to find relief with plantar fasciitis and shoulder pain. The fact that you've explored different areas of the program and found success across the board is exactly what we hope for every member.
We're honored to be part of your health journey and are here for you every step of the way. If there's ever anything else we can help with, please don't hesitate to reach out.
Sincerely,
Hinge Health
They're way to pushy.
17 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Julia,
Thank you for taking the time to share your honest feedback with us. We truly appreciate it, especially as you're getting started with Hinge Health.
We're sorry if the level of outreach has felt overwhelming. That's never our intention, and we want to make sure your experience feels supportive, not intrusive.
We'd encourage you to share your communication preferences and needs directly with your care team. They're here to support you in whatever way works best for you. If you'd prefer less frequent outreach, they can absolutely adjust the cadence to better fit your comfort level.
Your experience matters to us, and we want to make this right. Please don't hesitate to let your care team know how they can best show up for you.
Sincerely,
Hinge Health
Not for everyone
My physical therapist and health coach both seem very nice. However, the pt doesn’t listen/read my issues and seem to understand. I had surgery on my spine a few years back, making bending at the waist painful. I have bad nerve damage and scar tissue. I also cannot bend my big toes backwards due to arthritis. No matter how many times I reminded the pt to please stop giving me bending at the waist or toe bending back exercises, he just kept doing it. Saying he changed the routine to fix it, but he had just deleted a bad one and added a bad one. I thought maybe his exercises would actually help so I persisted through the pain. It got so bad I thought I may need surgery again. I quit doing all Hinge exercises and am feeling a lot better but it’s still not easy getting around.
They have great exercises besides the ones “assigned,” so once I can walk properly again, I may start those back up.
6 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Valerie,
Thank you for taking the time to share your experience with us. Your feedback is incredibly important, and I want you to know that we hear you.
We are sorry to hear about the experience you've had with your exercise routine, especially given your history of spine surgery, nerve damage, scar tissue, and toe arthritis. We understand how frustrating it must be to feel that your concerns were not fully reflected in your care plan, and we appreciate you bringing this to our attention.
Your feedback has been escalated to our clinical leadership team for further review. We take situations like this seriously, and your experience will help us identify opportunities to improve how we support members with complex medical histories going forward.
We're glad to hear you're starting to feel better, and it's great that you still see value in what Hinge Health has to offer. When you're ready to re-engage with exercises, we'd love the opportunity to connect you with a care team member who can work closely with you to build a plan that fully accounts for your needs and limitations.
Please feel free to email us at help@hingehealth.com or call us at 855-902-2777 so we can connect with you directly and ensure you're supported moving forward.
Thank you for trusting us with your feedback.
Sincerely,
Hinge Health
Great coaching and PT support
Great coaching and PT support. Exercised stream lined and helped a lot with my pain. Convenient and easy to use app.
25 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Anna,
Thank you so much for taking the time to share your feedback! It's wonderful to hear that the coaching and PT support have been helpful, and that the exercises have made a real difference with your pain.
We're glad the app has been convenient and easy to use—that's exactly what we're aiming for. Your success is what motivates our team every day.
Please don't hesitate to reach out if you ever need anything as you continue your journey. We're here to support you!
This company will nag you worse than…
This company will nag you worse than the IRS if you owe a bunch of taxes. You speak up about it to them nagging you, then they act like you are nothing but a problem. One excuse after another formed them spamming, harassing and nagging you. They just won't accept responsibilities and say my bad. I will put up with chronic pain before wasting my time with this company. I feel like it's a scam to avoid you getting care from your insurance thanks CIGNA! ANOTHER GARBAGE PRODUCT FROM YOU. MAKING HEALTH EQUALLY HORRIBLE FOR EVERYONE.
1 de abril de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience – this isn't the level of care and support we strive to provide, and I understand how frustrating this situation has been for you.
We take your concerns about communication frequency and how your feedback was received very seriously. Everyone deserves to feel heard and respected when they raise concerns, and I'm sorry we fell short of that.
I'd like to personally look into what happened and ensure this doesn't happen again. Unfortunately, I don't have enough information in this review to locate your interactions with the team, but if you're comfortable reaching out directly to help@hingehealth.com (attn: Jess), I'll make sure to:
• Investigate your experience and provide feedback and coaching to our team
• Ensure you're removed from our mailing list
• Address any other concerns you may have
Your feedback helps us improve, and I genuinely hope you'll give us the opportunity to make this right.
Sincerely,
Hinge Health
This group continues to spam market…
This group continues to spam market when I have made 4 calls to be removed from their mailings! Last person got very snippy - did not at all understand why I was annoyed with having to make yet another call ! I honestly doubt they do anything about this.
26 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share this feedback. I'm truly sorry for the frustration you've experienced with our mailings and, more importantly, for the dismissive interaction you had with our team. That's not the standard we hold ourselves to, and you deserved better.
I understand how exhausting it must be to reach out multiple times about the same issue, only to feel unheard. While I don't have enough information from this review to confirm whether your request was properly processed, I want to make this right.
If you're willing, please reach out to help@hingehealth.com (attn: Jess) with any details you can share— I'll personally ensure you're added to our do not contact list and investigate what happened.
I'm also genuinely interested in learning more about your interaction with our member support specialist so we can provide appropriate feedback and coaching. Everyone who reaches out deserves to be treated with patience and respect, especially when they're calling about an ongoing issue.
Again, I apologize for this experience and hope you'll give me the opportunity to resolve it.
Sincerely,
Hinge Health
I Can't Argue With Results -But YOU Have to be Committed
What I like: Results. I am so much better off than I was 2 months ago. But it's 90% due to my OWN COMMITMENT.
What I don't like:
-The App is not intuitive, wrought with errors and basically junk.
- When I get a response from my "physical therapist" and/or "health coach" it's generic.
- The exercises, which DO HELP, are repetitive, standard and GENERIC.
I just don't think I'm getting individual attention.
I'm not sure what HH is getting paid by my private health insurance, but, I'm sure it's too much based on the interactions we have.
But again, due to MY OWN resolve, I am feeling better.
21 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share your honest feedback—and congratulations on the progress you've made over the past two months. That's a real achievement, and your commitment is exactly what drives results.
I hear you on the app experience and the concerns about personalization. We take this feedback seriously because it helps us improve—both the technology and the level of individual care we provide. You deserve to feel genuinely supported throughout your journey, not just at the finish line.
We weren't able to locate your account, but we'd love the chance to connect with you directly. If you're open to it, please reach out to us at help@hingehealth.com, attn: Jess. We'd like to better understand your experience, address your concerns, and make sure you're getting the care and attention you deserve moving forward.
Thank you again for your feedback and for trusting us to be part of your recovery.
This company engages in spam marketing…
This company engages in spam marketing emails to try to force you to download their app. IF you use their exercises, they charge your insurance $250 a pop. NOT MEDICARE APPROVED. if you call to stop the spam, you get bullied. Egan, a classic example of toxic masculinity, doesn't like talking on the phone with strong women. I think he's intimidated. A complaint was filed with my union (who contracts with this nefarious company) AND the Better Business Bureau regarding spam mailings and their employees nasty attitude. He refused to connect me to his supervisor, after hanging up on me once. This is my response to that. He scolded me, instructing me not to "make a big deal of this". It IS a big deal when I get bullied for calling to stop the spam. IT REEKS OF ELDER ABUSE. CAVEAT EMPTOR. READ ALL THE BBB COMPLAINTS TO MAKE YOUR OWN DECISION ABOUT 'HINGE HEALTH'.
11 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Lori,
We sincerely apologize for your experience—what you've described is completely unacceptable and falls far short of the respect and care you deserve.
I want you to know that we take these concerns very seriously. As we shared in our response to your BBB complaint, we've confirmed your do not contact request was submitted on March 12, 2026. Due to our mailing schedule, 1-2 additional pieces may still arrive in the coming weeks as they were already in production, but after that, you will receive no further mailings from us.
We're deeply sorry for the interaction you had with our team. The behavior you described does not reflect our values or the standard of care we expect from our staff, and we're addressing this internally.
If you receive any additional mail beyond those 1-2 pieces, or if there's anything else we can do to help resolve this, please reach out to me directly at help@hingehealth.com attn: Jess.
Again, I'm truly sorry for this experience.
Enso 3 + Expert PT Support = Real Back Pain Improvement
I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in the right direction with my chronic lower back issues.
The combination of the app‑guided exercises and the Enso 3 device has been incredibly effective. But the biggest difference has come from working with my DPT, Lisa, who is truly outstanding. She listens, communicates clearly, and tailors everything to what my body needs. Our face‑to‑face virtual appointment went fantastic, and I always feel supported and understood.
I’m grateful for the care, the tools, and the progress I’ve made with Hinge Health — especially with DPT Lisa’s guidance.
6 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi there,
Thank you so much for sharing your experience! It's truly inspiring to hear about your progress over these past four months—improved mobility, decreased pain, and feeling like you're finally moving in the right direction with your chronic lower back issues. That's incredible!
We're thrilled that the combination of app-guided exercises and the Enso 3 device has been so effective for you. And we have to say, your words about how Lisa listens, communicates clearly, and tailors everything to your needs perfectly capture what makes our care team so special.
We're honored to be part of your health journey, and your story reminds us why we do what we do. If there's ever anything we can do to make your experience even better, we're all ears!
Inappropriate behavior
After reaching out for information in the beginning of feb, I told the agent I wasn't interested at this time. Kristy has continued to harass me over text for the past 4 weeks, 2 or more texts a week. At least 6 messages since I've said no. have a chronic illness & am ASD, I dont have the capacity to deal with this type of continued harassment from your employees. Apparently your company doesnt understand consent & that no means no. I cant imagine a health care center with 0 respect for its patients, much less women. As a rape survivor who dealt with similar harrasment from the rapist, this has been completely triggering. Thank you making me re live that horrific experience for the last few weeks.
2 de março de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Karina,
I am deeply sorry to hear about the distress this experience has caused you. We take consent and the well-being of our members seriously, and it is never our intention to make anyone feel unheard or disrespected.
I have escalated your feedback to our leadership team so we can investigate the communications you received.
In addition, we have processed your request to be removed from our contact list and will ensure that it is honored permanently. We have also noted your data deletion request and our Privacy team is processing it appropriately.
Sincerely,
Hinge Health
I need to change my previous review
I gave Hinge Health five stars a few months ago, but now I think it should be changed to three stars. Generally speaking, their doctors are excellent, at least for knee problems. However, the app on phones and tablets is terrible. Originally, the app displayed all the exercises from the beginner level to the most advanced, but now I can only see the highest level. Level 44 is fine for me, but I need to see all the other exercises for at least two reasons: 1. If my knee starts hurting again, I want to try an exercise higher than level 44. 2. As a Hinge Health Ambassador, I need to show all the options from low to high levels to people interested in the app. To regain access to all the exercises, I contacted their customer service multiple times, but they said they couldn't do anything. When I emphasized that the highest level is not suitable for beginners, they told me that newly registered users can see all the exercises. Naturally, I asked them to delete all my history data but keep my membership so I could see all the levels as they described. Customer service said they had forwarded my request to the relevant department. But several weeks have passed, and nothing has happened.
My current feeling is that their mobile app is good for new users but completely disregards existing users.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Hinge Health
Hi Daniel,
Thank you for sharing your honest feedback and for your history as a Hinge Health Ambassador. I’ve read your review and completely understand your frustration—especially given your dedication to the program and your desire to share it with others. I’m sorry that your previous requests went unanswered for so long and that the recent app changes have made your experience difficult.
I wanted to provide some context on the changes you’re seeing in the app.
Regarding the change in "Levels": We recently updated the app to track past sessions by the date completed rather than by "level." This shift allows us to better capture how your Daily Playlists evolve over time to provide the right variety and intensity for your recovery.
Why you aren't seeing all exercises: Currently, the "Past Session" history only collects sessions completed from your Daily Playlists on the home page. Exercises done through the Explore tab are considered supplementary to your core care plan, so they don’t currently appear in that history log. This is why you’re only seeing your most recent, higher-intensity sessions.
I understand you need access to a "beginner" level session both for days when your knee flares up and for demonstrating the app to potential new members. I am looping in your PT to see what options are available to meet this need in the app.
Thank you again for being a valued member and Ambassador; we are committed to making sure the app works for you, not against you.
Sincerely,
The Hinge Health Team
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