Hinge Health Avaliações 68

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s b... Ver mais

Avaliado com 3 de um total de 5 estrelas

The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance prov... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to n... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in t... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 81% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Give it a try

The program I’m using is via app on iPhone. I do not pay additional amount over my insurance. I had a back pain that went away after 8 levels — something that was low grade but not terrible. During this time my shoulder was getting to be very painful flowing a course of in-person PT. So I asked to switch from my back to the shoulder program. I am definitely seeing a significant improvement at 3/4 through the program. The PT is available to me for questions. The coaches do not do much for me, but that is fine and the way I like it. I’d recommend it for anyone who it’s available for.

1 de julho de 2023
Avaliação não solicitada
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Resposta da Hinge Health

We love to hear from our members and we are grateful to partner with you on your wellness journey.

Avaliado com 1 de um total de 5 estrelas

A lot of hidden costs for little return

This company, through my insurance program is charging "subscription" fees. I had one call, downloaded their app, indicated a pain point (you can only select one body part per "subscription") and got a few generic stretching exercises. I then noticed the $1000 claim on my insurance. I called my insurance company to find out what it was for and it was for "evaluation" (i.e. the questions I answered in the app). I then called Hinge to cancel so I didn't get charged again and told it was for a year's subscription. I said maybe I'd try something for a different body part pain, and she said "oh, that will be a new subscription and "care team". And we wonder why healthcare costs are so high :(

3 de abril de 2023
Avaliação não solicitada
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Resposta da Hinge Health

Thank you for sharing, we value your feedback.

Our programs are made available through partnerships with employers and benefit funds who agree to cover the full cost of the program for eligible members. The subscription provides access to the Hinge Health app, support from a care team (Health Coach and/or Physical Therapist) and any program materials provided to help complete the exercise therapy sessions.

Please know that you are welcome to switch focus areas as needed within the subscription period at no additional cost.

Avaliado com 5 de um total de 5 estrelas

It definitely helped my shoulder.

Hinge Health will supply you with a kit that includes a zippered pouch, 3 resistance bands of varying strength, motion detectors, and an Android device that has their app on it. (You need to use the app to know how to do the exercises.) The motion detectors are used to help ensure that the exercises are being done correctly. After a while you don't really need to use the monitors. You will also be assigned a Coach who helps monitor your progress and encourages you. There are forty levels of exercises, then you can continue as maintenance. HH has PhD-level Physical Therapists on staff, and they can be consulted through your coach when you are having difficulty with the exercises or even other issues. IMO it is a legit and helpful program, and I am convinced that it helped me avoid shoulder surgery.

30 de maio de 2023
Avaliação não solicitada
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Resposta da Hinge Health

Thank you for sharing your positive experience with our program. We look forward to continuing to partner with you on this journey!

Avaliado com 1 de um total de 5 estrelas

Definitely a data mining enterprise

Definitely a data mining enterprise. Only works with an app, but fortunately they will send you a tablet for free, and I only use the tablet with this app and have a dedicated email account only for this program, and I gave them a fake phone number. They will only help with one problem at a time, so it's not in any way comprehensive. If you have a knee problem and a back problem, you are out of luck and will have to get a real medical provider, which defeats the whole purpose of a program like this.

2 de dezembro de 2022
Avaliação não solicitada
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Resposta da Hinge Health

Thank you for the feedback. We are thrilled to share that all major joints and body parts are now supported.

Our clinical experts recommend focusing on between one and three body parts to start with, in order to strike the perfect balance between addressing multiple areas of pain and ensuring focused, effective treatment for the best possible outcomes.

We also provide an assigned care team to guide you through your program, including helping you switch up your focus areas when you’re ready. We hope you will reconsider participating if you are still experiencing muscle and joint pain!

Avaliado com 5 de um total de 5 estrelas

I LOVE HINGE HEALTH

I have been on the Hinge Health program for over 1 1/2 years, and absolutely LOVE it! Since I started with it, it has helped me NOT have to get spinal shots for lower back and iliotibial band (side of leg) pain. I try to do a session which are very doable, can pick the level of difficulty, every morning and what a difference it makes!!! I wake up bent over and walk very slowly but once I "get my stretches in" I am good for the day.

22 de agosto de 2022
Avaliação não solicitada
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Resposta da Hinge Health

We sincerely appreciate you taking the time to share your experience with our program! We love to hear from our members and we are grateful to partner with you on your wellness journey.

Avaliado com 1 de um total de 5 estrelas

The app is OK; the rest is obnoxious

I got this free through my employer -- I certainly wouldn't pay for it myself. The app is alright, but the rest of it is just annoying. Don't trust their customer service staff -- those people don't seem to have a clue how the service actually operates. Don't trust the account settings either -- they may ask for your contact preferences, but then they're going to go ahead and completely ignore those preferences and do whatever they want. I HIGHLY recommend giving them a fake phone number -- you can't change it later, and while there's an option to opt out of texts they will ignore that and text you anyway. Basically if you do sign up I'd suggest to give them as much false information as you can and completely ignore any attempt they make to contact you. But the app isn't bad -- it has lots of room for improvement (they need fewer "coaches" and customer support staff and more app devs IMO) but it basically works as advertised -- gives customized routines of stretches and exercises, tracks your progress, and has some gamification elements for a bit of extra motivation. And refreshingly, no ads...which shouldn't need to be said about a paid app but these days it probably does...

(Edit: Originally this was a 2 star review, but somehow TrustPilot decided that leaving a two star review when they so far only had a single one star review increased their overall rating to three stars...so I've reduced mine to 1 star to compensate)

22 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Hinge Health

We truly appreciate your feedback as it helps us to improve our programs and member experience. I've gone ahead and passed along your feedback to the appropriate team. ​

You can now message and participate in video visits with their care team from right in the Hinge Health app. You can always let your care team know if you would like more, less, or a different type of communication. We encourage you to keep an open dialogue with your care team so you receive the type of support you want.

Avaliado com 1 de um total de 5 estrelas

Part of the problem not the solution

Part of the problem not the solution

Scum data broker company gets employee data from companies then sends emails and also post cards with open face, no privacy, in a way that allows others to create a profile with where someone works, lives, what kind of health they may have.

2 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Hinge Health

We sincerely appreciate you taking the time to share this feedback. If you have any questions or concerns regarding our privacy policy or our practices, please send an email to privacy@hingehealth.com. We're here to support you and always happy to help.

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