It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s b... Ver mais
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Veja o que dizem as avaliações
The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance prov... Ver mais
A empresa respondeu
Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to n... Ver mais
I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in t... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Estados Unidos
- 855-902-2777
- help@hingehealth.com
- hingehealth.com
3,2
Bom
68 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shady practices
The moment you sign up, they will start charging your insurance. I uploaded app and deleted the same day, all exercises were primitive. The only thing I didn’t know that I was charged all this time $331 per month, and I haven’t received a single consultation. Such a scam, how is it even legal. Stay away from this shady business.
13 de abril de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about your experience and any frustration this has caused. We want to assure you that you are not responsible for any out of pocket cost for our program.
Our programs are provided at no out of pocket cost to members who enroll. Your employer covers the cost of the program, but in order to do so, they ask us to submit a claim on your behalf to your insurance company. This cost does not come out of your insurance benefits, your insurance company simply acts as a third party administrator to issue payment. Your employer then reimburses the insurance company in bulk for all of the paid claims.
The total cost of the program is billed over 3 claims which covers your enrollment for a full 12 months. The first claim is submitted at the start of the program, and two additional claims are submitted after the 1-month and 2-month mark of your program, regardless of your activity in the app. Once those 3 claims are processed, you should not receive any additional claims for Hinge Health services this year. We understand this may not have been clear, and we apologize if this caused any confusion.
We’re also sorry to hear that you didn’t find the exercises helpful. We strive to provide valuable and effective care plans to all our members, and your feedback is important for us to improve.
Thank you again for bringing these concerns to our attention.
Bait and Switch
Joined Hinge Health which is covered through my insurance. I was told after 10 sessions I would be able to order the enso device. After 10 sessions I was prompted to order my device and then it was declined. I called and was told that my insurance would not cover. I told them that I wasted my time completing 10 sessions and not receiving the equipment that was promised! Beware just trying to get people to sign up and charge insurance!
7 de julho de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Eddye,
Thank you for taking the time to share your experience. We're truly sorry for the confusion and frustration this situation has caused. Your time is valuable, and we understand how disappointing it must have been to complete 10 sessions with the expectation of receiving the Enso device.
Unfortunately, due to an error during account creation, you were incorrectly shown prompts to order Enso—even though your employer’s plan does not currently offer this device as part of their Hinge Health coverage. We sincerely apologize for this mistake and for not catching it sooner.
We’re actively working to improve our systems to prevent situations like this in the future, and we deeply regret that this impacted your experience with us. If there’s anything we can do to support you moving forward or if you have any additional questions, please don’t hesitate to reach out to us directly at help@hingehealth.com.
Thank you again for your feedback—it helps us get better.
Warm regards,
Hinge Health Support
Many glitches and issues with applications
Application is not good. Phone needs to be on floor across the room from user. User often cannot view their performance or how to do the exercise. App does not give user time to get in position before starting and it skips reps. Gives exercises that are too difficult causing falls. When user reports that an exercise is too difficult, program is not adjusted.
24 de junho de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share your experience with the app. We’re truly sorry to hear that it hasn’t been meeting your expectations, and we really appreciate your honest feedback.
It’s concerning to hear that the app’s setup and pacing have caused frustration, and especially that it’s made it difficult for you to safely follow the exercises. Your safety and confidence while using the program are incredibly important to us, and it’s clear we have some work to do in making things more accessible and responsive to individual needs.
We’re especially sorry that reporting a difficult exercise didn’t lead to an appropriate adjustment—this is something we take seriously, and we want to make sure you feel supported and heard every step of the way.
We will be reaching out to you directly to offer individualized support on the points mentioned in this review.
Thank you again for bringing these concerns to our attention.
Made back pain worse
App offered exercises that caused worse back pain. It's been a month now and I have trouble sleeping because of the pain.
Edit: must have struck a nerve, because Trustpilot said they want my contact information to "better understand" my problem
14 de maio de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for sharing your experience, we are truly sorry to hear that the exercises caused you more pain and discomfort. That’s definitely not what we want for anyone using Hinge Health. Your well-being is our top priority, and we want to understand exactly what happened so we can support you properly.
When we asked for your contact information, it was only to connect with you personally and offer individualized guidance tailored to your situation — never to cause frustration. We’re here to listen and help, not to upset you.
If you’re open to it, please reach out to us directly at help@hingehealth.com and we’ll do everything we can to work with you on a plan that helps ease your pain rather than worsen it.
Wishing you relief and better days ahead.
Goodbye, Hinge Health 👋
Unfortunately it's time for me to say goodbye, because my employer no longer has a partnership with Hinge Health. If your employer does have a partnership with Hinge Health, then join the program, because you will be doing yourself and your wellness a favor. I was on the program for 5 yrs and had amazing knee pain relief. Between the program and my amazing coach Jessica no more knee pain. Jessica is great coach that kept me accountable by checking in and making sure I was okay. The only downside to the program, in my opinion is that it is not open to the public. Thank you for the BEST 5 years of my wellness life! Lorraine
19 de abril de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you, Lorraine, for sharing your heartfelt review and for being a part of the Hinge Health program for the past five years. We are thrilled to hear about the significant relief you experienced with your knee pain and the positive impact our program and coaching had on your wellness journey. It’s wonderful to know that Jessica's support made such a difference in keeping you accountable and on track.
We understand your disappointment regarding your employer's decision to end the partnership with Hinge Health. While our program is currently only available through employer partnerships, we are continually exploring ways to expand access to more individuals. Your feedback is invaluable, and we hope to offer our services more broadly in the future.
Thank you once again for your kind words and for recommending Hinge Health to others. We wish you continued health and wellness in all your future endeavors.
Noticed a BIG difference!
I've been using Hinge Health since January. It has been a wonderful experience for me, I started the physical therapy for pelvic floor.
My PTherapist is very communicative, the Health Coach has been helping me reaching my goals, I've noticed a big difference in even if the therapy doesn't feel painful. Which I've learned is working those muscles in a subtle way.
It has been a great experience.
28 de março de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for sharing your positive experience with Hinge Health!
We're thrilled to hear that our pelvic health program has been beneficial for you. It's wonderful to know that your physical therapist and health coach have been supportive and communicative, helping you achieve your goals without experiencing pain.
Our approach focuses on subtle yet effective muscle engagement, and we're glad to see it making a difference for you. Your feedback is greatly appreciated, and we're here to support you on your health journey.
Legitimate. Provides more tools for the tool box.
Feb 2025
Rivian Electric Vehicle Manufacturer, my employer, has provided me with a new set of tools for my Health - tool box.
Thank you Rivian!
A huge," Tip of the Cap " to Hinge Health
for this program !!
Special shout out to Dr Melissa Saurat & her Team !!
" Keep On- Keepin' On"
25 de março de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for your kind words and positive feedback! We're thrilled to hear that you're enjoying the program and that your care team is making a positive impact on your health journey. Keep up the great work!
Beneficial program
I was having back spasms to the point that I could hardly walk. I had to use a walking stick to help me move around safely, and felt like I was 100 years old. I found out about Hinge through my employer. I was told it would be free to me, and would only take about 10 minutes a day, so I decided to give it a shot. What did I have to lose?
At first I thought it was going to be a waste of time. The exercises and stretches seemed too simple to be effective. But I preserved. By my second week, the spasms had reduced by 50%, and I was learning why the small movements worked. Plus you can send messages to your physical therapist or health coach, and they actually respond to you.
After four weeks, the spasms were gone and I could actually move around without a walking stick. I couldn’t believe that 10 minutes of super easy stretches a day actually worked, and I didn’t even have to leave my house!
Since starting, they’ve added in other sessions that I can choose to do. Like the 5 minute “Office Stretch”, or the 7 minute “Core Strengthening” sessions. I also love that I can revisit any of the previous sessions that I’ve already done.
I highly recommend this program. It’s absolutely fantastic!
6 de março de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Becki, Thank you for sharing your experience with Hinge Health! We're thrilled to hear about your positive journey and the significant improvements you've made. Your story is truly inspiring, and it highlights the effectiveness of our program.
It's wonderful to know that you found the exercises simple yet effective, and that you experienced a 50% reduction in spasms by the second week. We're glad that your care team (Physical Therapist and Health Coach) were responsive and supportive throughout your journey.
We're also pleased that you enjoyed the additional sessions like the "Office Stretch" and "Core Strengthening" options, and that the ability to revisit previous sessions was beneficial for you. Your recommendation means a lot to us, and we're delighted that our program has made such a positive impact on your life.
Thank you for recommending Hinge Health!
Really enjoying this program
I signed up because of lower back pain, and after that the pain started migrating to my hips (or so I thought). I was seen by an ortho doctor who, based on the xrays and other imaging that I had, determined that my pain was actually coming from arthritic changes in my si. My coach was great in communicating with my assigned PT, and all of my exercises have been modified at some point in time. I also make use of the extra workouts if I feel I need a little more than what is in my daily playlist. While the exercises in the playlist can be a little too easy at times, I find the extra workouts a little more challenging.
I also love the little gadgets they provide. I recently obtained the new Enso and am happy with the initial results.
I will say that all of this is covered by my employer...I don't think I would use it if I had to subscribe out of pocket.
Only giving 4 stars because at one point the exercises were asking me to use resistance bands without any forwarning, and I did not have any. I thought they would have sent them to me (like they did with the sensors and the yoga mat), but I went out and got my own and the ones I got did not really work great with my program.
25 de fevereiro de 2024
Avaliação não solicitada
Resposta da Hinge Health
Hi Sue, Thank you for your detailed review and for sharing your experience with Hinge Health. We're glad to hear that our program has been beneficial for your lower back and hip pain, and that you found the communication between your health coach and physical therapist helpful. It's great to know that the modifications to your exercises and the additional workouts have been effective for you.
We're also pleased to hear that you are enjoying the new Enso device and that it has provided positive initial results. Your feedback is valuable to us, and we will continue to strive to enhance our services and support for all our members.
We appreciate your feedback regarding the resistance bands. We apologize for any inconvenience caused by the lack of forewarning and the need to purchase your own bands. Typically, we aim to provide all necessary equipment, and would be more than happy to send you the resistance bands needed to successfully complete your exercises.
Thank you for your honest review and for being a part of Hinge Health. Please keep an eye on your email as we will be reaching out to begin the process of ordering your resistance bands.
I am a Hinge Health believer!
Hinge Health has made a wonderfully positive impact in my recent health journey. After completing 6 weeks of local physical therapy I learned that I was eligible to participate in Hinge Health as a continuing form of support offered by my insurance provider with no out of pocket expense to me. I tried a pain injection which gave me a few weeks of partial relief. Shortly afterwards, having consulted multiple surgeons, I learned that I would not be a great candidate for any corrective surgical procedures. Throughout my several month journey, I have been working with my Hinge Health Therapist, Allison and coach, Margaret. They are great! They have been quick to respond to my changing needs and concerns. I appreciate Hinge Health and highly recommend them!
18 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for your wonderful review, Deb! We're thrilled to hear about the positive impact Hinge Health has had on your health journey. It's great to know that after completing your in-person physical therapy sessions, you found continued support through Hinge Health at no additional cost.
We're glad that you've enjoyed working with our dedicated team members, Allison and Margaret. Their responsiveness to your changing needs and concerns is something we strive for with all our members. Your recommendation means a lot to us, and we're delighted to be a part of your journey towards better health.
Thank you for sharing your experience and for recommending Hinge Health!
Great for relieving pain and strengthening target areas
I've been using the Hinge Health app for a few weeks now. The PT and Health coaches have been very helpful and supportive. The exercise are mostly easy so far, but are perfect for my target areas. The sessions are short and on point and the exercise videos clearly explain how to do each exercise without any annoying cheerleading. I especially love the ENSO unit. It really helps reduce the pain.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Teri, Thank you for sharing your positive experience! We love to hear from our members and we are grateful to partner with you on your wellness journey. Keep up the great work!
Great physical therapy for arthritis
My insurance company makes Hinge Health available to me for free. I have been following their exercise regimen for a few weeks now, and it is outstanding! I have arthritis in so many joints in my body that is progressing as I move through my 70s. I have always eaten healthy and taking good care of my body through exercise, but aging has really started to take its toll More recently.After just a few weeks of doing their recommended exercises—along with some of the extra strengthening and stretching exercises offered –I am feeling like I felt a couple decades ago! Also, I love the fact that I can ask my assigned PT folks questions, and they get back to me typically before 24 hours passes, often much faster. I look forward to seeing how much I can progress as the weeks and months pass. I would be devastated if my company decided to discontinue this benefit!
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Hinge Health
We're so glad to hear you're enjoying the program and finding it helpful for your specific needs! Your experience is extremely valuable and it keeps us striving to always go above and beyond with our program offerings.
We love to hear from our members and we are grateful to partner with you on your wellness journey. Keep up the amazing work!
Scam of a company
Scam of a company. Downloaded the app just to check it out and just realized they have been billing my insurance for in office PT visits for almost a year without my knowledge.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Hinge Health
Hi Adam,
We sincerely appreciate you taking the time to share this feedback. We understand that you have received an Explanation of Benefits (EOB) from your insurance company. We apologize for any confusion this may have caused and want to assure you that you are not responsible for any out of pocket cost for our program.
If you have any questions or concerns, please reach out to us at help@hingehealth.com for individualized assistance. We’re here to support you and always happy to help.
It's just a scam to get money from…
It's just a scam to get money from insurance. The coaching is a joke. The PTs and coaches changed about three times in a month or two. They clearly have retention issues. Requests to tweak my exercises were first ignored until repeated requests. Eventually, I was told they could not do what I requested. Companies like this are why healthcare costs keep going up.
8 de junho de 2024
Avaliação não solicitada
Resposta da Hinge Health
Hi Mark, Thank you for sharing this feedback. We are sorry to hear that you were dissatisfied with the exercises provided in your program and the inability to make the changes you requested. Please know that we do provide coverage for your care team when they are out of office to ensure that you always have their support when needed. We apologize for any negative effects this had on your experience.
If you have any additional questions or concerns, please reach out to us at help@hingehealth.com. We’re here to support you and always happy to help.
Good results, appropriate exercises, accountability, and encouraging coaching.
Hinge health exercises improved muscle tone and increased flexibility, which I credit with reduced knee pain. The knee program treats the lower body as a whole, with a overlap with hip and lower back exercises. When traveling, only a cell phone with the app and an elastic band are all that's needed. The squats and lunges were particularly helpful. Communication with a coach encourages accountability, reinforced with online calendars and milestone markers. My coaches have been excellent, but I understand they have a huge caseload. It is apparent that a major goal of HH is to steer participants away from joint replacement. The only detriment is that, for overweight persons, the one-legged squats put a dangerous amount of weight on one knee.
31 de outubro de 2024
Avaliação não solicitada
Resposta da Hinge Health
Hi Jan, It sounds like you've had a really positive experience with Hinge Health! It’s great to hear that the exercises have not only improved your muscle tone and flexibility but also helped reduce your knee pain.
Your insight about the one-legged squats for overweight individuals is important; finding modifications that maintain safety while still providing a challenge is key. We encourage you to keep an open dialogue with your care team so they can address any concerns you may have about the exercises provided and recommend modifications/alternatives as needed.
We love to hear from our members and we are grateful to partner with you on your wellness journey. Keep up the great work!
This is absolutely a scam
This is absolutely a scam. I signed up for low back pain exercise program. The exercise were useless. The camera kept advising me that I can stretch farther but does not specify exactly how I can do it properly. The coach are useless. In the brief time I used the app, my so call advocate coach kept changing. I couldn't keep up with their turn over personnel. After I downloaded the App, I think I only used it 5 times at most. I did not receive any productive treatments or products and yet they charged my insurance $1195.00 dollars. Even more outrages my Health Insurance actually paid them in full! Apparently they can make these outrages charges to my insurance just by answering my question via text and I have not even spoke with a live person, despite the fact that no productive service was provided. What has become of today's medical therapist's work ecthics? Nothing more than a money grabbing sham. Just realized they made charges on 6/23/24. I have now deleted the App
24 de junho de 2024
Avaliação não solicitada
Resposta da Hinge Health
Hi Amy, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was anything less than exceptional. Please know that the exercises are designed to start off fairly simple in the beginning and increase in intensity overtime.
In regards to working with a temporary Health Coach, we do assign coverage for when a coach is out of office for any reason to ensure that consistent and timely support is always available. We can understand how this may be confusing to our members and we certainly apologize for the inconvenience.
Our programs are made available through partnerships with employers and benefit funds who agree to cover the full cost of the program for eligible members. The 12-month membership provides 24/7 access to personalized exercise therapy and education through the Hinge Health app, support from a care team (Health Coach and licensed Physical Therapist) and any program materials provided to help complete the exercise therapy sessions.
If you have any additional questions or concerns, please reach out to us at help@hingehealth.com. We’re here to support you and always happy to help.
I have tried twice to get help as this…
I have tried twice to get help as this is covered by my current employer and have twice been told with different joint concerns that I do not qualify with no reason given. Most definitely not a helpful or useful service for what they advertise themselves…joint concerns. USELESS. Save your time and avoid any disappointment from this serviceless option.
Again…USELESS!
7 de outubro de 2024
Avaliação não solicitada
Resposta da Hinge Health
We sincerely appreciate you taking the time to share your experience. Please reach out to us at help@hingehealth.com attn: Jess for individualized assistance. We're here to support you and always happy to help.
The insurance company JUST THIS MONTH…
The insurance company JUST THIS MONTH send info and keep offering their services via countless mailings to my spouse to help prevent need for joint surgery and avoid pain rx. News Flash: He had both knees replaced THREE YEARS AGO and ONLY takes an occasional OTC Tylenol. Beyond angry that insurance companies “sell your info” when you do NOT want these things
1 de agosto de 2024
Avaliação não solicitada
Resposta da Hinge Health
Thank you for sharing your feedback, we apologize for any frustration caused by our marketing. If you are not interested in receiving future mailers, please contact our support team and we will add you to our do not contact list. You can reach them by phone at (855)902-2777 or email at help@hingehealth.com.
Hinge health is a really bad joke and waste of money
Hinge health gave me exercises that I was unable to perform due to the pain. They said they were sorry I am unable to complete the exercises and charged my insurance company 250.00. Hinge Health is a rip-off. I would give them negative stars if I could.
31 de julho de 2024
Avaliação não solicitada
Resposta da Hinge Health
We sincerely appreciate you taking the time to share your experience. Please reach out to us at help@hingehealth.com for individualized assistance. We're here to support you and always happy to help.
Waste of my time
I've been very unimpressed and disappointed with this service. Before I joined, they assured me that they had experience with hEDS patients and their specific exercise needs. We had a phone call conference (that she was late to). I felt like she was reading from a script. Very generic questions and answers, not really personalized at all, I felt like I was just a number in the queue and definitely not the focus of her attention while we were on the phone; at one point her music started playing on her phone as if she was doing something other than just talking to me. When I mentioned my hEDS; she didn't know what that was, and then said that she thinks she's heard of it before. I explained more of the situation, and made it very clear that the default routine exercises I was being sent would not work for my hEDS as they would actually make my situation worse due to my hypermobility. I was then told that they were reaching out to other team members to see is there was anybody with extensive knowledge. 2wks went by and I've heard nothing from them other than the default message that I haven't been doing my exercises and that they were there to help. If you don't know about something, like hEDS (which is understandable as it is rare), then don't claim to have extensive knowledge just to gain me as a patient. I was really looking forward to working with someone who truly knew the needs and requirements of someone with hEDS, and instead I'm left disappointed and unimpressed. Please do better before taking on a patient with very specific needs; don't claim to have knowledge in something if you really don't much about it other than you may have heard of it before.
21 de julho de 2024
Avaliação não solicitada
Resposta da Hinge Health
We sincerely appreciate you taking the time to share this feedback. We want to make this right and hope to do whatever we can to improve your experience. Please reach out to us at help@hingehealth.com for individualized assistance. We’re here to support you and always happy to help.
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