It’s not possible to speak highly enough of the Hinge Health recovery program. I was limping and every step hurt. Coach Christy and PT Alec have me moving around again. Most days are pain free. It’s b... Ver mais
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Veja o que dizem as avaliações
The physical therapist and health coach are great you can pretty much customize your work out . My biggest problem with hinge health is the say it’s free but it is not they ask for your insurance prov... Ver mais
A empresa respondeu
Order the Enzo device, received it and it doesn't work. Contacted customer service and they couldn't provide assistance because tech support wasn't available. They instructed me to send email and to n... Ver mais
I’ve been with Hinge Health for about four months, and I’m genuinely impressed with the progress I’ve made. My mobility has improved, my pain has decreased, and I finally feel like I’m moving in t... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Estados Unidos
- 855-902-2777
- help@hingehealth.com
- hingehealth.com
3,2
Bom
68 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
PLEASE USE THIS APP it’sAmazing
My Husbands company offered this app to me after back surgery in April 2025
Doing this program 6 times a week changed my life. I finally had the energy and mobility again to ride my bike again. I have put over 700 miles on it since June 2025. I am able to walk and hike again and have logged over 200 miles and seen some amazing country.
My physical therapist offers encouragement and support. She is quick to change anything that is painful or too hard.
Their BROWSE feature lets you pick your own exercises to ease and stretch whatever is hurting or tight. They offer pain management info and send all kinds of props to help me achieve my goals.
THIS APP GOT this 68 y/o grandma moving. THANK YOU
1 de maio de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for sharing your incredible story Wanda!
Hearing that you’ve logged over 700 miles on your bike and 200 miles hiking since your surgery is absolutely inspiring. We are honored to have been a part of your recovery and to help you get moving again!
It’s wonderful to know that your physical therapist and features like the "Browse More Exercises" provided the encouragement and flexibility you needed.
Keep up the amazing work!
Sincerely,
The Hinge Health Team
Buyer beware their products will burn you
I was signed up for this app from my physical therapy department. I believe I’m not sure how it came about. I was really excited because it had lots of exercise due to me having several injuries. I wanted to get right on it and start doing these exercises plus they gave away a free exercise band kit, a yoga mat and an electronic shock device. exercise band kit, a yoga mat and a electronic shock device. Which is also known as tennis, which is also known as tinnis . Being that I was in a great deal of pain in my low back and my hip I was excited to try the electronic shock device and there was no restrictions on longevity time or intensity so I took it up to a pretty high intensity on my low back and my hip and I’ve left it on there for quite a while and I was burned severely. To the point where I couldn’t even lay down on my back because half of my skin got peeled away. I notified the hinge health department app customer service. They they said how sorry they were. They had somebody from a higher department reached out to me. The guy reached out to me and I said I wanted compensation for the doctor visit that I had to pay for and the nitrate cream I had to pay for and after I told them I wanted compensation I have never heard from them again. This company is so negligent they allow people just to get burned and don’t do anything about it and I asked them to delete my account they still haven’t done that either. I’m so disappointed in their product and how they could just allow it to burn me. Luckily, I didn’t have to be hospitalized but if it would’ve gone any deeper, it would’ve been a third-degree burn this is unacceptable for any company to allow this type of injury to happen and not to respond to any of my calls now because I asked for very little amount of money buyer beware do not use their products. They are dangerous and they can burn you.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Harriet,
Thank you for sharing this feedback. We take all feedback seriously, and we're sorry to hear you've had a frustrating experience.
We have escalated this situation to our Clinical Leadership team to handle personally. A Clinical Leader will be reaching out to you directly via the phone number/email on file to discuss the resolution you requested and ensure your concerns are fully addressed.
We have also noted your request regarding your account status and are ensuring that it is processed appropriately.
Sincerely,
The Hinge Health Team
Integrated System for Healthier Joints
I have been a user of Hinge Health for almost 4 years. Prior to my use of Hinge Health, I was constantly limping due to pain in my knees, and had to limit the types of activities/vacations we could schedule as a family. As a result of using the Hinge Health system, I have refreshed the muscles in my legs and been able to take numerous hikes across the US National Parks with my wife and 3 20+ year old sons. For me, the unique aspect offered by Hinge Health is the integration of both their tools (Application, sensors, meeting features, etc.) and their people (Physical Therapists and Coaches). With these, I was able to get both the guidance/feedback on the exercises identified for addressing my situation, and to be able to do it at my convenience in my own home for 15-30 minutes a day.
12 de setembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hello!
Thank you so much for sharing your story. We are thrilled to hear that the balance of expert human care and convenient technology has helped you refresh your strength and return to the activities you love.
Hiking with your family is exactly the kind of "joyful life" we want for all our members. We appreciate you sticking with us for four years and are honored to support your health journey from the comfort of your home!
While I appreciate the concept Hinge…
While I appreciate the concept Hinge Health is difficult to personalize. I am a wheelchair user and my exercises are constantly being changed to standing. When I contact my PT it takes a while to get back to me and fix it. When I reached out to the company they said they were unable to place my exercises on hold. With the way you can customize so many things with technology it seems like this is either a case of not wanting to to extra work or a poorly designed app. Considering they charged my insurance a good chunk of change they are making a large profit with little effort put into the individual needs.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Amy,
Thank you for sharing your experience with us. I truly appreciate your feedback, especially regarding the difficulties you’ve faced with personalization as a wheelchair user.
I understand how frustrating it is when the exercises don't match your needs and the progression feels rigid. As mentioned previously, the Hinge Health app is designed so that exercises progress automatically as you move through your program. Because changes to this functionality would impact all members across our platform, we currently aren’t able to pause exercise progression or place specific holds on that automation.
However, we want to ensure your routine works for you. Continuing to work closely with your physical therapist is the best way to make sure your routine remains manageable and relevant to your specific needs. I see that your PT has been in contact with you through the app, but to help speed things up, I will personally let your PT know about your feedback today. I will ask them for additional ideas and proactive adjustments to help make your experience as smooth as possible, so you aren't waiting on manual fixes for standing exercises.
We will learn from this experience and use your insights to help make our app more inclusive in the future. Your dedication to your health is important to us, and I assure you that our team is here to support you every step of the way.
Doing inventory?? For 10 days?? No help whatsoever.
The device I use is very helpful in relieving back spasms. After a couple years, the unit wasn't charging, so I messaged support about a replacement. It took several days for them to answer the email, but first thing they did was take the one i was using offline when they should have waited until I had the new one, which arrived a week later. The new one wouldn't charge, so messaged support again. Another week goes by, and they agree to send another one, but it will be 8-10 days because it's inventory time and all shipments are on hold! For me, this unit is as important as any medical device, and because they need 10 days to count things, I'm SOL. Ridiculous. They dont care. I do not recommend dealing with this company. Bad processes, very slow to respond, no commitment from employees. This problem started early October and two months later, I still don't have a working device.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Deborah,
Thank you for sharing your feedback. I want to sincerely apologize for the frustration and disruption to your pain management routine. I know how critical the Enso device is for relief, and I am sorry that we let you down with these delays.
I’ve reviewed your account and can see that your replacement order was impacted by our annual end-of-year inventory count, which paused warehouse shipments from December 1st through December 5th. We recognize this timing was unfortunate and fell short of the supportive experience we aim to provide.
I can confirm that operations resumed on December 8th and your replacement device was delivered on December 12th. I am glad to see that you have been able to resume your treatment. Please reach out again if you run into any issues in the future. We are dedicated to providing excellent support and resolving any issues as quickly as possible.
Convenient physical therapy
Hinge Health has been such a great addition to our exercise routine. Both me and my husband use it 4-6x’s a week, since it’s so convenient at our schedules at home. We are both active young seniors, with pickleball, walking, dancing and gym workouts weekly. However, we also have our own joint issues. I have osteopenia and back pain. He has knee pain. We don’t want to stop exercising, but should address our pain issues before it gets worse. That’s where Hinge Health comes in! I saw an in person physical therapist, but the time it took to go in and do exercises didn’t seem worth it while I could do them at home. Hinge Health’s program has us on a great program virtually, and a PT to assist as needed. The exercise mat, bands and Enso are a plus! I love that it’s all included with our insurance too. I had a co-pay with the PT in person, who just gave me a sheet of paper to follow along at home. Many of the negative reviews here complained about the insurance company getting a bill. That doesn’t make sense to complain about that, since it’s obvious that’s going to happen but there’s nothing out of our pocket as a patient wirh our health insurance covering this. Thank you Hinge Health for helping us maintain our active lifestyle a little longer with the proper tools.
27 de novembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hello,
We are absolutely thrilled to read this. Hearing that you and your husband are using the program 4-6 times a week is incredibly impressive—you two are a true power couple! It brings us so much joy to know that Hinge Health is helping you maintain that active lifestyle of pickleball, dancing, and gym workouts without the barrier of joint pain.
Keep moving and enjoying those activities!
How Hinge Health changed my life.
I was invited to look into Hinge Health application why my wife noticed I was dealing with pain and walking funny. She recommended this app which was a benefit spouse's could use. The best part is I customize with the help of my own PT and customer design workouts. My pain vanished in 6 weeks but the joy of doing 10-12 minutes of meditation breathing while doing target stretches was creating long lasting pain relief.
I found the app to be helpful filled with articles for just about anything healthy lifestyle related with a major focus on strength training throughout each area.
Overall it’s easy to use and loaded with valuable resources and it might be free like it was for me..
Ask.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for taking the time to share your experience. It’s wonderful to hear how Hinge Health has supported you, especially after your wife encouraged you to explore it. Knowing that you were able to work with your physical therapist to create custom workouts — and that your pain improved within just six weeks — is truly inspiring.
I’m especially glad the breathing and meditation exercises brought you lasting relief. That combination of movement and mindfulness can make such a meaningful difference day‑to‑day.
Thank you for sharing that you’ve found the articles and strength‑focused resources valuable and easy to navigate. We love seeing members discover tools that support their overall health and fit naturally into their routine.
We’re grateful to be part of your wellness journey, and we’re here anytime you need support or have questions.
Hinge Health member since…
I’ve been a Hinge Health member since 2020 joining during the pandemic as an alternative to in person Physical Therapy. I was provided this benefit through my work free of charge and thought I would give it a try. Fairly quickly I noticed improvement utilizing their custom guided program, coaching, and articles. Over the years, their programs have expanded, better technology utilizing your cell phone and more customizable routines. The support is amazing and staff wonderful. I highly recommend Hinge Health.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for taking the time to share your experience with Hinge Health. We’re thrilled to hear that the program has supported you since 2020 and became a helpful alternative to in‑person physical therapy during such a challenging time. It’s wonderful that you’ve seen consistent improvement through your personalized exercise plan, coaching, and educational resources.
We’re especially glad that the updates to our technology and program options have made your routines even more effective and customizable. Our team works hard to provide meaningful support, and your kind words mean a lot.
Thank you again for your recommendation and for being such a valued member of the Hinge Health community. If there’s ever anything we can do to support you further, we’re here for you.
Pain relief without drugs or surgery is possible, just try it
Hinge Health is a program many employers offer to their employees. There is no cost for the employees to use it, but if you have any pain and are offered Hinge Health I would strongly suggest giving it a try. I was having a horrible time dealing with sciatica and related leg pain, and tried physical therapy and a steroid injection. Neither worked. When I was offered Hinge Health I thought "this will never work" but agreed to try it anyway. After two weeks of using the program 5 times a week, I had considerable pain relief. Simple, guided stretches are accessed through an app. You can do them anytime you choose and won't even break a sweat. Remember, these are movements designed to deal with musculoskeletal pain, not cardio work, so they are easy to do and only take about 15 minutes. If pain persists you can get a free Enso, Hinge Health's version of a TENS unit. The Enso worked on my trigger finger, allowing me to avoid surgery. I know there are a lot of phony claims on the Internet, but this one is legitimate, and it won't cost you anything. Hinge Health has been a game-changer for me, life without pain is possible!
15 de setembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Diane,
Thank you so much for sharing your incredible journey with Hinge Health!
Your story truly captures what we're all about — helping people find relief and get back to doing what they love. It's amazing to hear that you went from experiencing sciatica and leg pain to finding considerable relief in just two weeks. That's the power of consistency, and you showed up for yourself five times a week.
We're especially moved that you were able to avoid surgery for your trigger finger with the help of your Enso device. These are the outcomes that inspire us every day!
Your detailed review will help others who might be skeptical, just as you were initially, to take that first step. You've beautifully explained how the simple, guided exercises fit into daily life without being overwhelming, and that's exactly the experience we want every member to have!
Thank you for being part of the Hinge Health community and for taking the time to share your success. Stories like yours remind us why we do what we do. We're honored to be part of your journey to better movement and less pain.
Wishing you continued success and many more pain-free days ahead!
Fantastic Program Give it a Chance
I’ve been using Hinge Health for over 4 years now. I went from making old man noises when picking things up to now easily move pain-free. The app is certainly a key point in the program but remember you also have access to a coach and PT. There have been a number of changes in the app over the years but it remains user-focused.
23 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Chris,
Thank you so much for sharing your experience! Reading about your journey from those "old man noises" to moving pain-free truly made our day. Four years is an incredible commitment to your health, and we're honored to have been part of your transformation.
You're absolutely right — while the app is a key part of the program, having that personal connection with your health coach and physical therapist makes all the difference. It's this combination of technology and human support that helps members like you achieve such remarkable results.
We appreciate you acknowledging how we've evolved over the years while staying focused on what matters most: our members. Your feedback helps us continue improving and ensuring we're meeting you where you are in your health journey.
Here's to many more years of pain-free movement. We're grateful to have you as part of the Hinge Health community.
Great results
Super easy to do the exercises - does not matter how "fit" you are. Start where you are at. Small steps equal big results. Over about a year and a half, I went from having hip and knee pain daily to virtually being pain free. Only takes 15-20 minutes a day for amazing results.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for sharing your experience! We're thrilled to hear about your incredible journey from daily hip and knee pain to being virtually pain-free.
Your dedication to taking those small, consistent steps every day has truly paid off, and you're absolutely right — it's not about where you start, it's about showing up and doing what works for your body. The fact that you've stayed committed for over a year and a half speaks volumes about your determination.
Stories like yours inspire us and remind us why we do what we do. Your progress is a testament to the power of consistent exercise therapy, and we're honored to be part of your pain relief journey.
We're here to support you every step of the way as you continue to build on this amazing foundation you've created. Keep up the fantastic work!
I am pleased with this program!!
I am pleased with this program.
People think Hingehealth charges us a lot. No! No! No! It's free!!
Go through with my employer.
The employee(me) won't pay anything!
All equipment for the exercise program will be sent to you. You can talk with a Physical Therapist to arrange your own exercise program.
I started to do my exercise program to prevent injury. I have been doing very well at work and in daily movement.
Actually, it's improved!
I know that joining the Hingehealth program is worth it!!
18 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
We're thrilled to hear you're pleased with the program and that you're experiencing improvements in both your work performance and daily movement. It's wonderful that you've taken a proactive approach by using the program to prevent injury — that's exactly what we're here to support.
Your success story is inspiring, and we appreciate you taking the time to share how Hinge Health has made a difference in your life. Stories like yours motivate us to continue delivering the best possible experience for all our members.
We're honored to be part of your wellness journey and look forward to continuing to support you as you maintain and build on the progress you've made.
Keep up the excellent work!
Life-Changing Support for Pain Relief…
Life-Changing Support for Pain Relief and Mobility!
Hinge Health has truly transformed my life. As someone who’s dealt with chronic pain in my hip, knee, and now hands due to carpal tunnel, I can confidently say this program is a game-changer. The app makes it incredibly easy to do guided exercises anywhere—whether I’m at home or on the go in the Colorado mountains. My personalized care plan is always accessible, and the exercises are simple yet effective.
What sets Hinge Health apart is the human touch. My health coach regularly checks in, encourages me, and helps me stay motivated. The support feels genuine and consistent, and I’ve never felt alone in my journey to better health.
Since starting, I’ve noticed a significant reduction in pain and a big improvement in my mobility. I can move more freely, work more comfortably, and enjoy life with less discomfort. I am back to the hike I love and strength training!
The fact that this benefit is offered through my employer (Lumen) at no cost makes it even more incredible.
If you're struggling with musculoskeletal pain and want a convenient, supportive, and effective solution, Hinge Health is it!
16 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share your experience with Hinge Health. Reading about your progress — from managing chronic pain in your hip, knee, and hands to getting back to hiking and strength training in the Colorado mountains — is exactly why we do what we do.
We're thrilled to hear that the guided exercises have become such a seamless part of your routine, whether you're at home or on the go. Your health coach will be delighted to know their support has made a meaningful difference in keeping you motivated throughout your journey.
What stands out most in your story is the significant reduction in pain and improvement in mobility you've experienced. Being able to move more freely, work comfortably, and return to the activities you love is a testament to your dedication and hard work in the program.
We're grateful that Lumen provides this benefit at no cost to you, and we're honored to be part of your path to better health. Your success story reminds us of the impact we can have when personalized care meets consistent effort.
Thank you again for sharing your transformation with us. We're here to support you every step of the way as you continue moving toward your health goals.
So far so good!
I have been using the Hinge Health app for almost 1 year. To date, I have completed 576 exercise sessions, have met virtually with my PT and Health coach regularly (to ensure progress and realistic goals), and have seen considerable improvement in my pain, confidence, mindset, flexibility, and mobility.
One must put the effort in to complete the daily exercises that take less than 15 minutes or so, otherwise everything else is provided. The app has reminders, various features, and the program is personalized to me.
If there's ever a question or issue, help is available through care team or a quick note to support with fast response.
Grateful for this program and the progress made to enhance the quality of my life✨️
17 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you for taking the time to share your experience! Your dedication to completing 576 exercise sessions is remarkable, and we're honored to be part of your journey toward improved pain, confidence, flexibility, and mobility.
It's wonderful to hear that your physical therapist and health coach have been valuable partners in helping you set and achieve realistic goals. Your commitment to the daily exercises shows the effort and determination you've put into enhancing your quality of life — and the results speak for themselves.
We're grateful that you've found the app's features, reminders, and personalized program helpful in maintaining your routine. Your feedback about our care team and support's quick response times means a great deal to us, as we strive to ensure every member feels supported throughout their journey.
Thank you for being such an engaged member of the Hinge Health community. We look forward to continuing to support you as you build on this incredible progress.
Helped a lot!
I have been using Hinge Health for a couple years now and the exercises and Enso device have helped my lower back pain tremendously. So happy that my work uses them for a wellness program.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for sharing your experience! It's wonderful to hear that the exercises and Enso have made such a significant difference in managing your lower back pain over the past two years.
We're thrilled that you've found tremendous relief through the program, and we appreciate you taking the time to share your success. Your dedication to your exercise therapy has clearly paid off, and stories like yours inspire us to continue providing the best possible support for all our members.
We're honored to be part of your pain management journey and look forward to continuing to support you.
Very happy with this program
Very happy with this program. It’s encouraging. The health coach and physical therapists are responsive to my questions. After completing certain units of exercise they will send you exercise equipment that arrives very quickly. It’s super convenient. Most importantly, my symptoms have improved! Give it a try in earnest. I’m surprised at the negative reviews. Maybe they haven’t really tried the program and are grumpy from pain?
15 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
It's wonderful to hear that you're experiencing improvement in your symptoms — that's what we're here for. We're thrilled that your care team (health coach and physical therapist) have been responsive and supportive throughout your journey.
We work hard to ensure your program equipment arrives quickly after you complete a few beginner sessions, so you can continue progressing without interruption.
Your encouragement to others to "give it a try in earnest" really resonates with us. Every member's journey is unique, and we understand that pain can affect people differently. We appreciate you taking the time to share your positive experience — it means a lot to our team and can help others who might be considering the program.
Keep up the great work, and please don't hesitate to reach out if you need anything along the way. We're here to support you every step of the way!
It has helped a lot with my back..
It has helped a lot with my back..
In order for it to you you need to first take it seriously, 2nd you need to actually use it for a little while
I see no point it opening the box just saying it won’t work then come here and give a bad review, use it a few times along with the exercises made for you
Then give it a review after you have really gave it a shot
4 de outubro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for sharing your experience and advice! We're thrilled to hear that our program has helped with your back pain.
Your thoughtful perspective on giving it a real try and following the recommended exercises is truly appreciated—we couldn't agree more! It's great to see members like you encouraging others to get the full benefit by staying consistent and open-minded.
Thank you for taking the time to leave such a supportive and helpful review. If you ever have questions or need anything else on your journey, we're always here to help.
Hinge Health has been instrumental in…
Hinge Health has been instrumental in helping me overcome my back pain. Not only does the app and my health coach help me stay on track every day, but I can also use Enso on days that the pain is extremely bad.
19 de setembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Thank you so much for sharing your experience! We’re delighted to hear that Hinge Health has been instrumental in your journey to overcome back pain.
It's wonderful that both the support from your care team and the app have helped you stay on track, and that Enso provides relief on the tougher days.
Your dedication is inspiring, and we're honored to be part of your progress. Keep up the amazing work!
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Deceptive, Frustrating, and Unprofessional – Avoid Hinge Health
Hinge Health is one of the most deceptive companies I have ever dealt with. My spouse’s employer offers their program through our insurance, and I received an email promising that their “Enzo device” would eliminate chronic pain. The email highlighted this device as free when signing up for the program.
That turned out to be misleading. The device is not free—it’s billed to insurance along with the program. Still, I signed up, answered all their questions, and even provided an eligibility code from my insurance. A few hours later, I received another email saying I wasn’t eligible and had to repeat the entire process. After frustrating calls with representatives overseas who struggled with English, my application was finally approved.
Then came more hoops: downloading their app, answering more questions, and doing pointless “calibration” exercises. Finally, I was assigned a physical therapist. At this point, I was supposed to receive the Enzo device—the very reason I signed up. Instead, I was told I would only get the device after completing 10 sessions in their app. This was never disclosed upfront.
When I called to cancel, things went from bad to worse. The overseas rep said she couldn’t cancel because it was part of my spouse’s employer benefits. I insisted, and was transferred to someone in San Francisco who was shockingly rude and dismissive. She accused me of being “angry,” told me she wouldn’t argue, and hung up on me.
This entire experience was exhausting, misleading, and stressful. Their advertising paints Hinge Health as a compassionate, pain-relief solution. In reality, it’s full of hidden conditions, unhelpful customer service, and deceptive tactics.
My advice: if you get an email from Hinge Health, mark it as spam and delete it. Do not entrust your health to this company.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Dear Sergio,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience with Hinge Health did not meet your expectations, and we truly appreciate the opportunity to clarify and address your concerns.
First and foremost, we want to assure you that Hinge Health’s program, including the Enso device and necessary supplies, is offered at no cost to eligible members through their employer or health benefit fund. There are no hidden fees or costs for you.
We understand how frustrating it must have been to experience delays during enrollment and to receive inconsistent communication regarding eligibility and device delivery. We apologize for any inconvenience this caused, as well as for any interactions that may have felt unhelpful. We are constantly working to improve our processes and the quality of our support.
To clarify, the Enso device is an optional tool available through our pain relief program to support your care plan and maximize results. It works in tandem with our digital exercise therapy sessions. For safety and effectiveness, we do require initial participation in the program—such as completing a set number of sessions—before we send the device. We understand the importance of clear upfront communication, and your feedback will help us ensure we are as transparent as possible in the future.
Again, we apologize if our team’s communication did not meet your expectations. Our goal is always to provide compassionate and helpful support, and we take your comments seriously as we train and mentor our staff.
If you have any unresolved concerns or would like to discuss your experience further, please contact us directly at help@hingehealth.com. We are here to help and want to ensure you have the best possible experience with Hinge Health.
Thank you again for sharing your feedback.
SORRY ABOUT THIS
SORRY ABOUT THIS, BUT WE ARENT A GOOD FIT...
They hassle you to sign up, offering a free massage gun. So I spent a lot of time downloading the app, answering their stupid questions for them to say "We cant help you"
WHAT A FREAKING JOKE!!
4 de setembro de 2025
Avaliação não solicitada
Resposta da Hinge Health
Hi Laura,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your frustration with the enrollment process. Our primary goal is to ensure the safety and well-being of everyone interested in our program. As part of our application process, we carefully review health and medical information to make sure our program is a safe fit for each individual. In cases where someone has not been cleared by a doctor or has experienced recent falls, we are required to prioritize safety and may be unable to enroll them at that time.
We understand how disappointing and upsetting this can be, and we apologize for any inconvenience or frustration caused. If you’d like to discuss your experience further, or if circumstances change and you get medical clearance in the future, please reach out to us directly at help@hingehealth.com. We truly care about your health and would be happy to revisit your eligibility.
Thank you again for your feedback and understanding.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.