Home2lab Avaliações 2.416

The worst.
I've been given some instructions how to register my test and it doesn't seem to be working.
Also, I received and email pointing me into a site that doesn't exist.
Moreover, I've been trying to contact Home2Lab but I was waiting on the phone for about 2 hours and when I send an email didn't came back the same day.
Please fix you site!

They used to be great. Unfortunately this time I've not received my antibody test results and noone will answer my email enquiries - have they gone bust?

Thank you for the fast test
Best pharmacy in Brixton

Unfortunately, I have never received any certificate. I did the test and sent it as indicated (took a screenshot of the confirmation that it was sent) but a certificate never arrived via email. The support told me to send my photo of my ID and the test cassette via email to create the certificate manually, but even this certificate never arrived. Today I asked for a refund but never got an answer. Very poor service.

wanted LFT and not and antibody test

The service at the pharmacy was great, but its clear the website itself needs work. My kit says its already registered, meaning I can't access my results in time for the midnight deadline I paid extra for. The links in the email lead to a page that does not exist. When calling the helpline, I was on hold for 30min. When I called back at 8pm after the number claimed to be open til 10pm, I was told they were closed.

I took the fit to fly test thinking I would receive the results in one hour. It never came. I waited hours and into the next day messaging throughout the night thinking I was not going to be allowed onto my flight, having not received any certificate. It was so stressful and unnecessary.

I have not received my letter confirming my negative result and qr code. I am at the airport. This is a pally service. I cannot get through to an operator after waiting 30 minutes on the phone.

Good experience

Would recommend this service to anyone. 1st class service.

I delivered my son and my blood sample on 30th August and the post tracking has shown that the samples have delivered on 1st September. But till now, I have not received the test result yet.
Regarding the covid-19 antibody test, your website guarantee to deliver the result within 2-3 working days. I can understand what does the reason lead to serious postpone.

Excellent service will not hesitate to use them again.

Amazing service, friendly knowledgeable staffs
Thank you all!

When I booked online I could only choose express by midnight results for £85, however, when I went into the pharmacy to get the test, I was informed I could have walked in and paid only £55. Very disingenuous of the company to not be transparent about that on the website.

Excellent service and fast response time from testing to results

Great service arranging PCR test at home via courier in NW London and following up regarding a few queries I had. Results received within time stated. Had also used earlier and arranged a last minute PCR for me on a day needed even though had no appointment.

I paid for same day, didn’t get it.
I was told it was sent and must have gone to junk. This was not the case.
However, the lady I spoke to was personally fantastic and you should be proud and are very lucky to have her, especially with the service you neglected to deliver