Home From Home Vacations Avaliações 

216
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I got stuck during the war and they played me !! I rescheduled for another month then they decided to cancel my booking without even consulting with me !! And ripped me off the whole amount !!! Shamel... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We had a wonderful experience with Home From Home, from our pickup and drop off at the airport, to our well-appointed accommodations. Our flat at Berkeley Gardens was perfectly placed for all we wante... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great location. Quiet at night but because flat is on ground floor noise of people talking outside and children on nearby playing fields can be annoying. Shutting all windows helps, but it is often... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

We have rented two apartments from this group. Both have been small but comfortable, well-equipped. Great locations and excellent taxi service to/from airport. The office staff is diligent, quick to r... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Aluguel para férias
  2. Serviço de hospedagem nas férias
  3. Locadora de Casa de Férias
  4. Casa de Férias
  5. Apartamento para férias
  6. Imobiliária de casas para temporada

Escrito pela empresa

Home from Home Management has a portfolio of over one hundred apartments and houses available for rent. We believe this is the 21st Century way to stay: Chill out, put your feet up and relax in your own space. Get up when you want, eat when you want, entertain if you like or have a board meeting; you can do it all! Privately owned homes reflect the culture of the city in which you find yourself. Stay with us and live like a true London


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

216 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(216)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Thank you for very good service when I …

Thank you for very good service when I booked my trip and during my trip.
I will recommend your company to my friends.

6 de dezembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Thanks so much for taking the time to send us your feedback. We're very pleased to hear you would recommend us.

We hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

What a geat company, what a great apartment

What a great company. The staff are incredibly helpful, courteous and so knowledgeable about what 's going on in London. The apartment was centrally located and really awesome, we felt so English! I would definitely recommend these guys to anyone who wants to visit London, England.

5 de dezembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Hello Susan,

Thanks very much for your lovely review! We're thrilled to hear and we really hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

We had a superb time in London

We had a superb time in London. The property was located in a beautiful square in London. All museums and sight seeing places and parks were close by. The flat was spacious, clean, wi fi fast. The laundry and linens clean and fresh.
Service from Home from Home was efficient 24/7. They made our stay in London comfortable.
We would use Home from Home again and would recommend them to our friends and family.

3 de dezembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Thanks very much Mrs Patel for your wonderful review! We're thrilled to hear and we look forward to welcoming you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service and very efficient

29 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Thanks so much for your great feedback! We look forward to seeing you again next year!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Home From Home Review

Amazing and friendly customer service - helped make my holiday stress free.

Great range of properties to choose from. Would highly recommend.

28 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks very much Mr Taylor, for your lovely comments. We're thrilled to have helped give you a stress free holiday!

We very much hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

My stay was amazing,i was greeted at …

My stay was amazing,i was greeted at the airport my a lovely man and then again at the premises by their host, who was so informative. Our stay was great in a high quality residence and very central to our itinerary destinations. We had a problem with a taxi one of the days but this was nothing to do with Home from Home.
I would not hesitate to recommend Home from Home to all my friends back in the states.

28 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks you very much for your great comments - we're really pleased to hear you had an amazing holiday. Sorry to hear you had a taxi problem - we hope you were able to resolve this.

Thanks also for recommending us. We hope to welcome you back very soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Helpful and responsive staffs

Nice apartment to stay. Very friendly, helpful and responsive staffs. Would recommend and visit again.

28 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Thanks you very much for your feedback and for recommending us - that's great!

We hope to welcome you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Highly recommended

Very professional and extremely helpful staff. Beautiful houses each time, with a really hight standard of care from the Home From Home team. Will be using this company again for the next stay, and would definitely recommend them.

28 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks so much for your great feedback, we're thrilled to hear!

We very much look forward to welcoming you back to London soon!

Kind Regards,

The Home From Home Team

Avaliado com 3 de um total de 5 estrelas

Ok, need improvement in customer service

I am a repeat customer of HfH, so I have had mainly positive experiences in the past. On our last 19-day stay we had a malfunctioning clothes washer and a 5-day project to replace all common-area carpets in the building. The dysfunctional clothes washer made it impossible to dry clothes - this was mentioned in the materials in the flat, so it was a known problem. The hastily scheduled carpet replacement job could not be helped according to the owner. However, after all this, and a 19 day rental and repeat business, we were charged for a 4 hour late checkout which we found annoying given there was no one coming into the flat the next day. HfH would have demonstrated better business judgment by being flexible and granting us the 4 hour late checkout gratis after our extended stay and the troubles we encountered.

26 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Pete,

Thank you very much for your review, it is much appreciated. We sincerely apologise all the inconvenience caused by the problems with the dryer and will make sure that this will be rectified as soon as possible before the next rentals. Unfortunately we were not aware of this problem.

We are also very sorry for the inconvenience caused by the carpet fitting that took place during your stay at the property. Unfortunately this was beyond our control and announced very last minute by the replacement company.

Regarding the late check out, the official check out time is 10.30am, however, we are always happy to try to be flexible as much as possible. Unfortunately, on the occasion of late departures taking place mid/late afternoon, there will be a half a day rental applied for security and insurance reasons.

Many thanks again for your review, we hope you still had an enjoyable stay with us.
We also wish you a warm welcome to stay with us in London anytime again.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Excellent service

24 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Thanks so much for your great review - much appreciated!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Home from Home

I have dealt with HFH for 20 years and have always found them ready to go the extra mile.
You won't do better!

20 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Mr Rowand,

We truly appreciate your lovely feedback, thank you for this. We are very much looking forward to deal with you in upcoming years as well.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Makes renting out my apartment …

Makes renting out my apartment incredibly easy, well looked after and easy to contact - delighted with them as a rental agency

20 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mrs Peake,

Thank you for your kind feedback, we are delighted to hear this.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

This is an excellent company & I would …

This is an excellent company & I would highly recommend it to anyone.

18 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mary,

Thank you very much for taking the time to give us your lovely feedback.

Kind Regards,

The Home From Home Team

Avaliado com 3 de um total de 5 estrelas

UNSATISFYING CUSTOMER SERVICE...!

We have stayed in one of their properties last year and so far we were quite happy with the property itself. This year we are gonna stay in that same property again, and we have paid FULLY for it. However after the payment has been done, the email communication with the staff from HFH has been tremendously changing. They are usually very responsive in returning my emails, but then I haven't got any reply from them for my last email. It's been over a week and I've resent the email just in case the first one hasn't reached them. The last email is consisting of things that I'd like them to take care of regarding the property (the cleaning stuff and household things), based on our last experience staying there. Where are they, when I am waiting for their reply and confirmation of my few requests ? Now that I have paid them FULLY, I can only 'pray' that things are going to be 'smooth' during our next coming stay...😌

18 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Rita,

Thank you very much for sharing your comments with us, it is well appreciated. We are sorry to hear that you are not entirely happy with the speed of response to your emails. We have taken the time to read all the previous correspondence with you to make sure that all your questions and requests are responded in full for your upcoming stay in London.

Also, as some requests are requiring us to make further contact with the property owner, you will receive a response to the remaining arrangements as soon as possible.

Please be sure that we will do our very best to provide you an enjoyable stay with us. We are looking forward to welcome you to stay with us in London soon.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Home from Home have rented out our flat …

Home from Home have rented out our flat in Chelsea for four-five years.
Their clients who have taken the flat seem to respect that it is somebody's home. The flat is always left as we left it, so its easy to come back to after having rented the flat out for three months over the summer.
I would absolutely recommend Home from Home as a rental company

17 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Dear Mrs Tillie,

Thank you very much for your feedback. We are thrilled to hear that you have been pleased working with us for these past years and are looking forward to share many more with you.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

I have rented homes from Home from Home …

I have rented homes from Home from Home for over 20 years. They have never let me down!

17 de novembro de 2017
Avaliação não solicitada
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Resposta da Home From Home Vacations

Dear Mrs Willis,

Thank you very much for your delightful feedback.

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Highly recommend!

I have used Home from Home twice (I am from the U.S.). The apartments were wonderful, in good locations, and at reasonable prices. I choose to use them instead of another rental service such as AirBnb or Homeaway because, as a single woman, I like having a company available to help me if there are any issues. Highly recommend!

13 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Hello Linda,

Thanks very much for your great feedback which were very pleased to hear. We look forward to welcoming you back, hopefully soon!

Kind Regards,

The Home From Home Team

Avaliado com 4 de um total de 5 estrelas

Did exactly what they said they would …

Did exactly what they said they would do, very efficiently.

13 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks very much for feedback - we're really pleased as this is what we strive for.

We hope to see you again soon!

Kind Regards,

The Home From Home Team

Avaliado com 5 de um total de 5 estrelas

Excellent.

Thank you Home from Home for the professional work.

13 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks very much for your kind feedback Dr Hassanein!

Kind Regards,

The Home From Home Team

Avaliado com 4 de um total de 5 estrelas

We had a very good experience with Home …

We had a very good experience with Home from Home, while renting a flat in July 2016. The flat was as described, financial details clear, and the company arranged for airport pickups too. We also asked for two sets of keys, and they were provided when we arrived.

Our only major issue was an in-flat water heater that kept malfunctioning, so that our group of four was suddenly left without hot water on about half of the days of our stay. Our contact at Home from Home did work to get the owner to fix the heater, but it took a number of visits from two different maintenance men to resolve the problem, and it was never made clear to us what had happened exactly. It was not the kind of inconvenience that would prevent us from renting again. However, all four of us shared the experience of starting a shower and suddenly realizing that the hot water wasn't working.

13 de novembro de 2017
Avaliação não solicitada
logotipo da Home From Home Vacations

Resposta da Home From Home Vacations

Thanks you very much for your feedback, we're so sorry to hear of the inconvenience the water heater was to your stay with us.

This property is very well maintained by the owners and had not had any issues with the water heater before your stay and has not had any issues since, so there was unfortunately no way for us to predict or prevent this from happening. It seems it was a one off problem which was a bit tricky to fix - we're so sorry!

We hope it didn't deter from a lovely trip to the city and we're thrilled to hear that you'd return - would very much like to welcome you back soon!

Kind Regards,

The Home From Home Team

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