Home Garden Direct Avaliações 

264
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Móveis de Palha
  3. Fabricante de Móveis
  4. Loja de móveis ao ar livre

Escrito pela empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

264 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(264)

128 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great customer service

Dining chair arrived with faulty leg. Nick was excellent in resolving this issue ASAP. Otherwise happy with the chairs and the competitive price paid

26 de maio de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Luke,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 1 de um total de 5 estrelas

Faulty , Damaged and just Disappointed

Disappointed.
Ordered a Devon sideboard in February. It arrived with damaged drawers and doors. Contacted them and i’ll give them credit Nick was great arranged replacements. They arrived damaged. Offered £40 refund (paid £299 for the sideboard)if i wanted to keep the damaged ones. I declined as i wanted it right and not a damaged item after paying what is alot of money to me. The item was then out of stock so i said i would wait. Waited a month and replacements did arrive again all organised by nick. We unfortunately didn’t get round to sorting this doors until now (May) due to partner being bedridden with back. Had them changed and they just won’t sit straight no matter how much we adjust them. Had a chippie on the street come take a look and he said they won’t even sit right because of the hinges. I contacted company but yet to hear back.
All in all i have 6 damaged doors, drawers and doors that won’t shut or sit properly and £300 down.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for the feedback.

There was a lot of communication at the time about the issue, and it was agreed to send you the new parts and that you were happy to wait. The replacement doors were sent over two months ago, and we weren't made aware of any issues with these until now.

We have sent a response to your e-mail to resolve the situation.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Quick service. Excellent value for money!

1 de abril de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 2 de um total de 5 estrelas

Totally different colour to photos

Totally different colour to photos

28 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Elsa,

Thank you for your message and apologies that you are not happy with the colour of your item.

We do have our returns policy, so we are happy to collect the item from you and provide you with a refund.

I have sent you an e-mail so please respond and we can arrange this for you.

Kind regards

Avaliado com 1 de um total de 5 estrelas

St Tropez garden corner set

The purchase of a garden corner seating dining set was easy, the despatch was quick but actual delivery was over the estimated dates shown on the order website. Discussed with Home garden direct directly. The good were well packed and all parts enclosed.The items took rather a long time for 2 persons to put together as quite fiddly and many screws with a bit of brute force needed to get the screws and holes lined up in 3 areas. Looks good once finished and comfortable. Slightly disappointed with the tempered glass fitting on the table. One corner has a 4mm gap between glass and ratten frame.

28 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Tracy,

Thank you for the feedback.

We did discuss the delivery at the time and agreed a solution for this.

It was advertised on our website as self-assembly and with anything like this it can take some time to put together.

We are pleased that you like the look of it now that it is assembled and that it’s comfortable!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Excellent outdoors sofa!

Absolutely love the garden sofa - very comfy and quite easy to put together, and arrived promptly with easy delivery. The paint on the metal does scratch quite easily, but it's great value for money.
Particularly like how flexible the modular format is, so we can move sides and backs of seats around to suit how we're using it at the time.

31 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Sarah,

Thank you for your lovely feedback, we are happy that you like your new garden sofa.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

I am loving the Thalia Corner Sofa Set

I am so pleased with the Thalia Corner Sofa set I purchased from Home Garden Direct.
Excellent quality and great value for money.
With a 5 star customer service I would highly recommend.

28 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Tracey,

We are really pleased that you like your new garden furniture!

Thank you for your very kind feedback, much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Good value and delivery

Very pleased with item (skeleton wall clock). Good value for money and delivered in 2 days.

25 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi AD,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Demeter garden set

We bought the Demeter garden set, and it’s absolutely stunning. Nick was incredibly helpful during delivery and quickly addressed a concern I had afterward. Highly recommend this company, we’ll definitely be ordering from them again. Jason

29 de março de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Jason,

We are really pleased that you like your new garden furniture!

Thank you for your very kind feedback, much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 4 de um total de 5 estrelas

The unit we ordered was damaged so…

The unit we ordered was damaged so replacement was sent twice the second one was ok. Although we had trouble with the unit being damaged. Nick was very good and communicated with us he was very helpful. We love our unit.

5 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Natalie,

We are really glad that we were able to get your issues resolved, eventually and that you are happy now with the unit.

Thank you for your very feedback, much appreciated.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Really very pleased with our garden…

Really very pleased with our garden furniture. I had to speak to someone at Home Garden Direct to make sure the boxes would fit through our house, and, he was really helpful. The men who delivered were brilliant too. Great experience from start to finish.

5 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Joyce,

We are so happy that you like your new garden furniture!

Thank you for your very kind feedback, much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great quality, great customer service

Really great customer service, they were super efficient when my item was damaged in transit. They kept us informed and a replacement was sent out within the same week. On top of that, the actual product is such great quality. Would highly recommend!

10 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Marisa,

We are so pleased that you are happy with your new mirror!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great mirror !

Great mirror !!
Fast delivery !!
Great service !!

7 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Glen,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 2 de um total de 5 estrelas

Poor quality goods

Poor quality goods, first delivery was all battered and chipped, second was covered in dirty dried marks. Sent back, not wanting a replacement.

6 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Helen,

We can only apologise for the issues that you have had with the items. I have tried to call you first thing this morning and have left you a voicemail.

We will happily arrange the refund for you and have sent you an e-mail to arrange this.

Kind regards

Avaliado com 1 de um total de 5 estrelas

Delivery driver refused to take item of…

Delivery driver refused to take item of van. Called home direct and they had no interest in trying to resolve it. Only concern was a refund couldn’t be issued until delivery co confirm they still had item.

Ordered elsewhere and no problems at all.

3 de março de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi AD,

Apologies again for the issues with the delivery driver. On the initial call we acknowledged that him asking you to help unload your sofa bed was unacceptable and the feedback was given to the courier company.

We did discuss several solutions to get this resolved for you and you chose to request a refund. We did need to confirm with the courier that they would return the item to us before processing the refund. This was competed in the same afternoon, the refund request was processed and you were called with an update on this as well, that afternoon.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Would recommend!

Ordered a chest of draws, so fast delivery notification and customer care all the way until delivered.
Quality is solid over the moon.
Would 100% recommend.
Thankyou.

3 de março de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

I couldn’t speak highly enough of how…

I couldn’t speak highly enough of how impressive the service provided from the date of order until receipt of the item.
Nick in customer care has been fantastic throughout

6 de março de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Iain,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great company

Quick delivery and good price for a good quality product

24 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Mrs Rees,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

really great company

really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*

5 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Gemma,

We are so pleased you are happy with your new chairs!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

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