Home Garden Direct Avaliações 

265
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Móveis de Palha
  3. Fabricante de Móveis
  4. Loja de móveis ao ar livre

Escrito pela empresa

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(265)

128 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

really great company

really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*

5 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Gemma,

We are so pleased you are happy with your new chairs!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

This is so funny

This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.

12 de fevereiro de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Ellie,

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

They were on time

They were on time , phoned ahead of time, and very friendly

7 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Mrs Davies,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great Customer Service by Nick

Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.

14 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Debra,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Shoe rack

Excellent product as well as prompt delivery

5 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Tomas,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Brilliant

I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏

4 de fevereiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Eileen,

We are so pleased you are happy with your new sideboard!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great product and service

27 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Sophie,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

I ordered a tv unit it was so easy to…

I ordered a tv unit it was so easy to build on my own amazing quality very happy with it

27 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Avaliado com 4 de um total de 5 estrelas

Mirror itself is lovely and good price

Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again

27 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Craig,

Thank you for your feedback, much appreciated.

We are pleased that you like the mirror and apologies for the issues you have experienced with the courier.

Kind regards

Avaliado com 5 de um total de 5 estrelas

I am so pleased with the mirror I…

I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you

31 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Thank you

Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you

31 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi,

We are so pleased you like your new chairs!

Thank you for your lovely feedback, very much appreciated.

Kind regards

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Wendy,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

I recently purchased a shoe cabinet…

I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Hayley,

We are so pleased you are happy with your new shoe cabinet!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Great customer service.

I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!

7 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Morag,

We are so pleased you like your new sofa!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Avaliado com 5 de um total de 5 estrelas

Will certainly shop here again.

Will certainly shop here again.
Brilliant service
The sofabed is a fantastic addition to my spare room 😀

6 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Ms Parkinson,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Avaliado com 1 de um total de 5 estrelas

Cabinets all scratched and called twice…

Cabinets all scratched and called twice with no look over the phone!!

2 de janeiro de 2025
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Jade,

Apologies for the issues that you have had. I have tried to call you first thing this morning and have left you a voicemail.

I’m sorry that you have not been able to get through to us, I’m not sure what time you tried to call but our opening hours are Monday – Friday 08:00 – 16:00 and we have been here all week (these are on our website along with our e-mail address).

If you tried to call us between Christmas and New Year we were closed from the 24th December to the 2nd January, there was a message on our website to reflect this.

I have sent you an e-mail as well, so we can look to get this resolved to your satisfaction ASAP.

Avaliado com 1 de um total de 5 estrelas

Item smashed on arrival

2 de dezembro de 2024
logotipo da Home Garden Direct

Resposta da Home Garden Direct

Hi Linda

Apologies again for the mirror arriving damaged. As per our previous messages, the mirror would have left us in perfect condition but unfortunately we are in the hands of the courier once they have collected it from us. As per your request we have now refund the item for you.

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