One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Ver mais
A empresa respondeu
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Ver mais
A empresa respondeu
Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Ver mais
A empresa respondeu
Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Ver mais
A empresa respondeu
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*

Resposta da Home Garden Direct
This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.

Resposta da Home Garden Direct

Resposta da Home Garden Direct
Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.

Resposta da Home Garden Direct

Resposta da Home Garden Direct
I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏

Resposta da Home Garden Direct
I ordered a tv unit it was so easy to build on my own amazing quality very happy with it

Resposta da Home Garden Direct
Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again

Resposta da Home Garden Direct
I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you

Resposta da Home Garden Direct
Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you

Resposta da Home Garden Direct
Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.

Resposta da Home Garden Direct
I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.

Resposta da Home Garden Direct
I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!

Resposta da Home Garden Direct
Will certainly shop here again.
Brilliant service
The sofabed is a fantastic addition to my spare room 😀

Resposta da Home Garden Direct
Cabinets all scratched and called twice with no look over the phone!!

Resposta da Home Garden Direct
Easy ordering
Clear Website
Fast delivery
Secure & safe packaging
Very good quality product
I love my new futon. I chose the mustard yellow. It is stunning.

Resposta da Home Garden Direct
Delivered right on time and efficiently

Resposta da Home Garden Direct
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.