Every encounter with Caitlin is always efficient. She is attentive, enthusiastic and professional throughout the entire process. She really goes over and above to answer any queries and make sure... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Homeppl's process was so efficient which helped to really take that stress off of our plate after having been looking for a home. The steps were simple, easy to follow and didn't require too much... Ver mais
A empresa respondeu
Intially the site makes more issues,server not working lots of problems.But live chat support team helped lot especially gaetan,natasha .Thank you NB :please its request ,could you please mention doc... Ver mais
A empresa respondeu
Horrendous company for referencing. Won’t accept official payslips or bank statements as proof of income?!? If you’re self employed or run your own business you have no chance of being appro... Ver mais
A empresa respondeu
4,2
Muito Bom
695 avaliações
Respondeu a 69% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt responses and effective advice…
Prompt responses and effective advice and assistance, both of my queries were resolved efficiently.
8 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is really helpful
Caitlin is really helpful! She's a star!
8 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Don't use it, please
This was an incredibly poor excuse for outward-facing customer work. I have been in a constant limbo of checking my guarantor's pay for the past 2 months and 10 days. I do not know what KPI Homeppl use, but surely they've gone past each and every one of them.
There's no feedback on provided documents, there's no chase for documents, there's no support - only endless automated emails requesting the same documents over and over again. Would never recommend the usage of this service to any other person, and am leaving an experience at 2 stars as homeppl ppl stayed just short of spitting in my face. That is, so far.
8 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hello,
Thank you for sending us your feedback - we are sorry to hear about your experience with us on this occasion.
I am sorry to read that there were some issues, if you do have any questions or need any clarification please feel free to reach out to me directly on support@homeppl.com FAO Katie or via live chat.
We are grateful for all feedback, both positive and negative, and of course will carefully analyse your comments to make any adjustments that could help us improve our service going forward.
Wishing you a lovely day!
Katie
Timely support and help
Homeppl staff are amazing in the help and support which they provide.
7 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
He’s understanding
He’s understanding, and genuinely willing to help.
5 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Issue resolved quickly and conveniently.
2 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Caitlin is very quick and helpful
Caitlin is very quick and always helpful when responding to queries of support. Thanks Caitlin !
1 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Amazing help from Sean
1 de agosto de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Helpful service
The live chat assistant was helpful and prompt with his responses. My query has been solved.
30 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi Nafisa
Thanks for your feedback - if there is anything else we can do to help please let us know!
Kind regards
Katie
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Aleah Stands on business
Aleah is super helpful and very knowledgeable on her occupation. She helped me very rapidly and efficiently. Bless her
29 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
The chat with Aleah was really very…
The chat with Aleah was really very useful for me and gave me hope. I am very grateful.
29 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Living abroad and relocating to the UK
Living abroad and relocating to the UK, I had some issues in uploading all the information which are required. Gaetan helped me on the chat as much as they could. I would appreciate more flexibility for people living abroad as the entire process is tailored on UK residents, while "foreigners" might have different ways to provide the same evidence.
29 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Good response time and very helpful
26 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
Your stuff was very patient and helpful.
Your staff was very patient and helpful.
23 de julho de 2024
Avaliação não solicitada
Resposta de Homeppl
Hi,
We absolutely loved reading your review! We have passed on your kind words to the team who will be delighted to hear this.
We appreciate your support!
Wishing you all the best,
The Homeppl Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.