I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Ver mais
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I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Ver mais
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I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Ver mais
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I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contato
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
4,6
Excelente
546 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommend Hooks & Needles
The subscription boxes are lovely and I look forward to them every month! They provide everything you need and you have choices on which project to pursue. I believe there’s something for everyone’s taste and it’s also nice to be surprised each month. I had some questions and the person responding to me was kind and helpful. I’m very happy and I highly recommend Hooks and Needles.
26 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Sandra! Your review made our day! 🌷
We're so happy to hear you’re enjoying the surprise and variety each month, and that you felt supported when you reached out — that means the world to us.
Thank you for your recommendation and for being part of the Hooks & Needles family.
We look forward to crafting many more projects with you! ✨🧵
Crochet kit that has what you need
It was really awesome to get everything in one kit. High quality yarn, hooks, instructions, and a neat gift.
I’m newish still to crocheting, but advancing fairly quickly. Advanced beginner. I found a few of the designs a little more difficult for different reasons. I would’ve preferred slower videos so I could’ve followed for things I didn’t get. Overall, I really liked my first box and plan to continue trying it out.
27 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey dear! Thank you for your lovely review! 🌟
We're so glad to hear you enjoyed receiving everything you needed in one box—and that you appreciated the quality of the yarn, hooks, instructions, and the extra little gift!
We're always looking for ways to improve, so if you ever have any suggestions or need for future kits, we're just a message away.
Happy crocheting! 🧶✨
I didn’t receive my box
I didn’t receive my box. The shipping said the box was damaged and was returned to sender , you.
9 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hello, Bobbie! Thank you for bringing this to our attention, and we're truly sorry for the trouble you've experienced.
That’s definitely not the experience we want for you. If your box was returned to us due to damage during shipping, we’ll make it right as quickly as possible. 💌
Can you please drop us a message? Via Facebook or Instagram, we'll handle this for you right away.
We really appreciate your patience and hope to turn this around for you soon! 💛📦
Amazing company
The yarn is beautiful, the projects are easy and so fun, and any issues the team is right there to resolve it for you.
13 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Jessica! Thank you so much for your kind words! 🧶
We're thrilled you're enjoying the beautiful yarn and fun, approachable projects.
And it means the world to know you feel supported by our team—helping you have a smooth and happy experience is always our top priority! 💛
Can't wait for you to see what's coming next!
I love this company- the products are…
I love this company- the products are great and customer service is friendly, responds quickly and they are super helpful and understanding!
8 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Amy! Thank you so much for your kind words! 💛
We’re thrilled to hear you love the products and that our customer service team made a positive impression.
We’re always here for you and truly appreciate your support—it means the world to us! 🧵✨
I was so impressed with my first box
I was so impressed with my first box. The materials are all of very high quality, the yarn was super awesome. I chose the Intermediate project. I started crochet about 3 months ago with the plushie kits, then I toyed with a granny square or two. The intermediate project was challenging, but not too hard. The instructions are excellent and I referred to the video on a couple of occasions when I had trouble. My project turned out so cute! I will probably make another one of it using this pattern they sent.
4 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey Dawn! Thank you for sharing the love for Hooks & Needles! 💕🧶
We're so happy you're enjoying your knitting project ✨ Thank you for your positive feedback regarding the instructions and the video tutorials.
Can’t wait to hear what you do next! 😍 #HappyCrafting
Great Box
The box was great. It was well packaged. The instructions were clear. Though I intended to do the intermediate project, all three were tempting!
1 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Bethany! We love hearing this! 💖🧶
Thank you for sharing your experience! Our goal is to make crafting fun, easy, and inspiring for everyone, and we're so happy you're enjoying the journey.
Can’t wait to see more of your beautiful creations! ✨🎉
#HappyCrafting
Love that everything is included.
Love that everything is included.
14 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Rafaela! Thank you so much for your 5-star review! 🌟
We're thrilled to hear that you love the all-inclusive experience.
We want to make crafting as easy and enjoyable as possible, so knowing that it's working for you means the world to us.
Happy crafting! 🧶✨
My very first Hooks & Needles box is…
My very first Hooks & Needles box is amazing!! The yarn has such a nice hand-feel, the projects are excellent, and I'm just so excited to be a part of this subscription service!!!
29 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey Karen! Welcome to Hooks & Needles! 🎉
We're so happy to hear that your first box was a hit! High-quality yarn and exciting projects are what we aim for, so it’s wonderful to know you’re loving them.
We can’t wait to see what you create—happy stitching! 🧶💙
I like the options of projects
I like the options of projects. Great quality of yarn.
23 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Judy! Thank you so much for your kind words! 😊
We’re thrilled to hear that you love the variety of projects and the quality of our yarn—it’s something we put a lot of care into selecting!
We hope you continue to enjoy every new kit that arrives.
Happy crocheting! 🧶✨
Started crocheting in Feb 2025
Started crocheting in Feb. 2025 and wanted a kit that made it more enjoyable. Hooks and Needles was just that. The kits are so much fun to do and the videos are super helpful. One thing with the videos though is that it would be helpful for beginners to have the rounds broken up and the first few stitches of each round to be slow and clear. I got confused easy. Haha. But overall I absolutely love them! The customer service is super helpful and encouraging!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Angie! We’re so happy that Hooks & Needles has made your crochet journey more enjoyable! 💕
Thank you for your feedback on the video tutorials—that’s a great suggestion, and we’ll definitely take it into account to make them even more beginner-friendly.
If you ever need any extra guidance, don’t hesitate to reach out! Happy stitching! 🧶💖
Let me know if you'd like any changes! 😊
My package is in and I just love…
Just received my order and I just love it. Well packed and love the color of yarn and the follow along projects. My favorite of all was the stitch markers , they are to adorable 🥰 thank you
13 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Josie! Thank you so much for your wonderful review! 😊 We're thrilled to hear that you love your order, especially the yarn and follow-along projects. And we couldn’t agree more—those stitch markers are just too adorable! 🧶✨
It’s great to know everything arrived safely and met your expectations.
Happy crafting, and thank you for being a part of our community! 💖
Terrible customer service
Terrible customer service. I had an issue with the first box they sent me so I tried calling the company, got no answer. I emailed and got a generated response that they will get back to me. I've since emailed 3 times with no response at all.
3 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Sandi. We’re truly sorry to hear about your experience with our customer service.
This is definitely not the level of support we strive to provide. We always aim to respond as quickly as possible, and it’s concerning to hear that you didn’t receive a reply after multiple attempts.
If you’re still in need of assistance, please reach out again through Facebook, and we’ll do our best to resolve this for you as soon as possible.
Your satisfaction is important to us, and we appreciate your feedback.
Overpriced for Chinese products
Overpriced for what Chinese products they offer and that I can find on other e-shops for 1/4 the price.
5 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Lina. We appreciate you sharing your thoughts. Our goal is to curate high-quality materials, exclusive designs, and unique projects that bring value beyond just the individual items in the box.
In addition to the products, our boxes include carefully selected patterns, instructions, and gifts that make each month special.
We understand that pricing is subjective, and we’re always looking for ways to enhance the experience for our subscribers.
Thank you for your feedback!
I loved my box
I loved my box. I’m excited to get the next one. I love that you can pick n choose which ones to do and the BOOK! It is super easy to follow and I will love it in my crafting library. Quick reference and easy to follow instructions. Thanks
9 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey Claire! We love your excitement! 💖
Being able to pick and choose projects is such a fun way to enjoy crafting, and we’re so happy you’re finding the book to be a helpful addition to your library.
Thank you for your kind words, and we hope you have just as much fun with your next box! 📚✂️
HIGHLY ANNOYED
Alright let me spill the tea on my beef with this box already and I HAVE RECIPTS! On march 1st i bought a sub from them as a way to treat myself and to learn how to learn how to knit. Simple and easy right? Wrong. When the 7th arrived..there was no UPS.The mail carrier im homies with said there was no box and when i crossed examined both UPS and USPS they didnt match up because UPS said one location and USPS said it was still in another! I contacted their service and they sent me...a 'mrs quilty' box recipt in 2024 THAT EXPLODED WHEN I GOT IT! So i know either A. i was talking to a robot. or B i was talking to a newbie that didnt properly read the room of my situation. I sent them screenshots of their so claimed 'shipping service' expecting them to get a handle on it.. all i got was CRICKETS.
Highly annoyed If you buy please use my review as a word of caution.
8 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Christina,
We truly appreciate you sharing your experience, and we’re really sorry for all the frustration this has caused. It sounds like there was a mix-up with the shipping carriers, and we understand how disappointing that must be.
This is not the experience we want for our customers, and we’d love to make things right. We'll reach out again to help you with this order.
Your feedback also helps us improve, and we’ll be reviewing our support process to ensure better responses in situations like this.
Thank you for your honesty, and we hope we can turn things around for you.
Fun projects
Love, love, love the projects! I’ve learned so much already with just my FIRST box. Yarn is soft and seems good quality. I’m pleased with the colors. I appreciate learning new stitches with each project. Also, the accessories are additional value. Yay!
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hello there! We love hearing that you’re enjoying the projects and learning new stitches already! 🎉
Soft yarn, fun colors, and useful accessories are what we aim for, so we’re thrilled that you’re finding value in everything.
Thanks for your feedback, and we can’t wait for you to discover even more techniques in future boxes! 🧶💜
Overall I enjoyed my first box
I loved the yarn. It was good quality and was a nice combo of colors. Though I don’t think orange and purple go super well together. I liked the bag pattern and the mug cozy. But I hated the scarf pattern; it was hideous. I liked the needles with its own carrying case and the tiny scissors, so cute!
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Abigail! We’re so happy to hear that you enjoyed your first box and loved the yarn quality! 🎉
We understand that color combinations and patterns are a personal preference, and we appreciate your honest feedback.
We’ll keep this in mind when selecting future designs!
The cute accessories are definitely a fun addition, and we’re glad you liked them. Happy crafting! 🧵😊
Simplicity and quality
Simplicity of the instructions and the
Excellent quality of the products
6 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Margaret! Thank you so much! 🥰
We put a lot of care into making the instructions clear and the materials top-quality, so it means a lot to hear that you’re happy with both.
Enjoy your crafting, and we appreciate you being part of our community! ✨🎉
Knitting in a Box
The HOOKS and NEEDLES KITS are simply delightful. My goal was to learn to knit and these wonderful kits have helped me reach that goal. Plus… The yarn and the accessories are of such high-quality, and the price for the whole kit is just fabulous.
4 de março de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Louise! Thank you so much for your kind words! 😊
We're thrilled to hear that our Hooks & Needles kits have helped you reach your goal of learning to knit—what an accomplishment!
And we love that you're enjoying the high-quality yarn and accessories we carefully select for each box. Your support truly means the world to us.
Happy knitting! 🧶✨
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