I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Ver mais
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Veja o que dizem as avaliações
I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Ver mais
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I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Ver mais
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I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contato
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
4,6
Excelente
546 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing experience
I enjoyed every little thing of my first box, every detail, every tool, the quality of the items, beautiful yarn. And also I loved all the digital gifts.
28 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hello Sandra! This makes us so happy to hear! 🥰
Thank you for your kind words — we’re so glad you loved every detail, and that the digital gifts brought extra joy.
We can’t wait to surprise you again next month!
I got tired of paying too much for the…
I got tired of paying too much for the knitting and crochet box. I liked the yarn but the price of the useless pattern book was just a waste to me. I decided to try the amigurumi box. I ordered it on the June 4th. USPS said they delivered it on the 12th but I never got it. Reached out to customer services, they emailed right back saying they would fix it. They emailed me back each time I emailed until the 13th, then radio silence. I have sent two emails a day since then and still no response. It is now the 18th. So I am out $30 but they still want me to review the box I got. And they want to to sign up for the yarn only box. Yeah, I have wasted enough money, thank you!
12 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hello Rebeckah! We’re really sorry for the trouble you experienced, and we completely understand your frustration.
💔 We looked into this and can confirm that a replacement order was sent out to resolve the issue.
If you still haven't received it or need any additional support, please don’t hesitate to reach out — we’re here to help and make things right.
I like the projects in the box
I like the projects in the box. I've never dealt with a twisted hank before and utterly messed up my yarn. Spent 3hrs untangling the mess I made and wound the yarn into a ball to use.
18 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Caroline! Thanks so much for the honest review!
We’re glad to hear you enjoyed the projects, even if the hank gave you a bit of a challenge.
😉 If it helps, winding yarn from a hank gets easier with a yarn swift or even two chairs and a little patience — but we totally feel your pain.
Thanks for sticking with it!
Wonderful customer service
Hooks and needles monthly subscription box is a wonderful treat for us that love to crochet and knot. High quality materials amd surprises in each box, that is well worth the price! I accidentally ordered the knitting box instead of the crochet box, but their customer service was excellent, and very helpful!
20 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hi Regina! We’re so happy to hear this — thank you for the glowing review! 🎉
We’re thrilled the materials, surprises, and support hit the mark for you. And we’re always here to help if anything ever needs adjusting (like that knitting/crochet switch)!
Thanks again for being part of our creative community.
Love your products
Love your products. Also the subscription management you use is very impressive!!!
16 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey Jo! Thank you so much! We're thrilled that you love the products and our subscription system.
We work hard to make it smooth and easy for you.
Your support means the world! 💫
Absolutely Amazing!…
I just realized that there are video tutorials with the patterns! I didn't notice this on my first box so I thought it was a new thing they added. I'm just a fool and didn't notice the first time. The tutorials are the absolute best! I felt confident enough to take on the advanced project this time!
15 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Devin,
That made us smile! 😊
You're definitely not a fool — those tutorials can be easy to miss at first, but we’re so glad you found them!
It’s amazing to hear they gave you the confidence to tackle the advanced project.
Keep it up — you’ve got this! 💪✨
Great kit!
There were 3 skill levels to choose from. I had plenty of yarn and good instruction. I plan to use my purse on Sunday.
4 de junho de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Sandra! Thank you so much for your kind review! 😊
We’re thrilled to hear that the instructions were helpful and that you had plenty of yarn to complete your project.
We hope your new purse makes a stylish debut on Sunday — you made it, so wear it proudly! 🧶✨
Ordered my first box May 9th
Ordered my first box May 9th. Still have not received. You keep sending me questions about how I like my box and I keep telling you I have not received it yet. Guess you don’t read emails. My tracking says the box didn’t leave your facility for almost 6 days and now after 5 days it has finally left Seattle, Wa. YOU should probably hold out on sending me the 2nd box until I have and inspect (and received) my 1st box! Please email me that you understand this email and will hold out on 2nd box. Pam
31 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Pamela! We’re truly sorry for this frustrating experience, and we completely understand your disappointment.
This is not the level of service we aim to provide, and we’re so sorry for the delay with your first box, as well as for reaching out about your experience before it had even arrived. That should not have happened.
Please send us a quick message through our website or email us directly so we can locate your order and make sure everything is handled correctly from here. We also want to ensure your second box is paused, just as you requested. We’d love the chance to make things right 💛
Looking forward to helping you personally, and again, our sincere apologies for the trouble.
Amazingly fun
31 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Jenny! We’re thrilled to hear you’re having such a fun time! 🎉
Thanks for the five stars—it means the world to us.
We can’t wait to keep bringing you more crafty joy with every box! ✂️🧵
Kind, Friendly. Easy to Understand
Customer service was very kind and helpful through the whole process. I live in Hawaii so it took a little longer than expected but otherwise, I didn't run into any issues with my order. Everything I got is easy to understand and I can't wait to get started on new projects as well as finishing my Great Grandma's projects she left behind when she passed away.
24 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Jewel! Thank you so much for your kind words!
We’re really glad to hear that our team could support you throughout the process, and we appreciate your patience with the shipping time to Hawaii 🌺
It’s incredibly meaningful to know that our kits will be part of continuing your Great Grandma’s beautiful legacy.
We hope your projects bring you joy, comfort, and a lovely connection to her memory. 💛
Real Human Customer Service
I’ve been a part of the Hooks & Needles community since earlier this year and whenever I have a question, I receive an extremely prompt answer from a real human! Imagine that! The products are high quality and the subscription box is like Christmas once a month. I’m also learning new skills and they are there when I get stuck on a pattern!
27 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Leigh! Thank you so much for your wonderful review! 🌟
We're thrilled to hear that Hooks & Needles has felt like a monthly dose of Christmas joy for you — that's exactly the kind of experience we hope to bring to your doorstep!
🎁✨ It means the world to know you've felt supported by our team and that the projects are helping you learn and grow your skills.
We’re always here when you need us — no bots, just real crafters who care. 🧶💬
Thanks for being such a valued part of the Hooks & Needles community! 💖
Awesome customer service and products
I accidently received a duplicate amigurumi kit two months in a row... so I messaged the company about fixing it.
I have to say, their customer service is definitely amazing. They usually responded rather quickly, and were always extremely nice with all of their responses.
Yesterday I received the replacement amigurumi kit, after tracking it through the mail like a kid stalking Santa (you all know what I'm talking about 😉).
Long story short...I definitely recommend this company to any and all crocheters and knitters 🧶
(Currently receiving the monthly crochet box for the past 5 months, and the amigurumi kit for the past 4 months)
20 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Dear Robin,
Thank you so much for your kind words and for sticking with us through the mix-up! 🧸💌
We’re so happy to hear that our team was able to help quickly and kindly — and we love that you tracked your replacement kit like a kid watching for Santa! 🎅📦 That absolutely made our day.
It means the world to us that you’ve been part of our community for so many months now. Thank you for recommending us to fellow crafters — we can’t wait to keep bringing you more yarny joy month after month! 🧶💕
Warm hugs,
Hooks & Needles put together a lovely…
Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & lengths to completion too & modern & traditional mixed. Their customer support is great too when you need to track a package or have other questions. 👍
20 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Valerie! Thank you so much for the lovely review! 💕
We’re delighted to hear how much you enjoy the mix of yarns, accessories, and our pattern magazine each month — we work hard to keep things fresh, fun, and inspiring for all skill levels, so your feedback really means a lot.
And we’re especially glad our support team was there for you when needed — we're always just a message away if you have questions. 😊
Wishing you many happy crafting moments,
It’s fun making something I can use and…
It’s fun making something I can use and love the videos
20 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hello Jen!
Thank you so much for your lovely review! 💛
We’re so glad to hear you’re enjoying the process and finding the videos helpful — there’s something really special about making something you can use and be proud of! 😊🧶
If there’s ever anything we can do to turn that 4 stars into a 5, we’re all ears! 💬✨
Happy crafting,
amazing selection of yarn and projects
amazing selection of yarn and projects! love shopping at hooks and needles
13 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey Ziggy! Thank you so much! 🧵✨
We’re thrilled you’re enjoying our yarns and curated projects — it means a lot to hear such kind words from a fellow maker!
We’re always working to bring you the best materials and designs, and your support keeps us inspired.
Happy crafting — and thank you again for being part of the Hooks & Needles family! 💛
SCAM, THE MONEY BACK GUARANTEE IS A LIE
I cannot recommend this subscription box. I was unhappy with the first box as the written instructions were not beginner friendly - they were not detailed and did not match the instructions in the video tutorial. I used free videos from other creators on youtube to learn the techniques needed to create the projects. Box 2 was underwhelming and I didn't get a chance to find other free videos to help me work up the projects before the notice came that the next box was shipping. The third box had me furious. The yarn is ugly, not anything like what is shown, and i would have NEVER purchased had I been buying yarn on my own.This is where it stops. Hooks & Needles supposedly offers a 30 day money back guarantee if you are unhappy with a box, but this is turning out to be a lie and a scam. They are attempting to only offer me (option 1) a 50% refund on this last box in which the yarn is disappointing and not even close to what is pictured in the instructions. Or (option 2) 50% off the next box - for which there will BE no box because I've canceled the subscription amd they know this. The audacity for them to keep my money and then suggest that I pay them more money only for them to send me another scam box is ridiculous. Their refusal to honor their money back guarantee means that I must exercise my own options of disputing the charge with my credit card as this is clearly a scam, amd reviewing this company everywhere possible to make sure everyone else aware of the scam before they get entangled.
18 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there! We're so sorry to hear about your experience and completely understand your frustration. This is absolutely not the kind of impression we want to leave.
We’ve already requested the necessary information through your customer account because we’d love the opportunity to make things right for you. We’re genuinely sorry that the boxes didn’t meet your expectations and that the support offered so far has felt disappointing—especially in regard to our money-back guarantee.
Your feedback about the beginner-friendliness of our instructions, the project support, and the yarn quality has been taken seriously, and we’re looking into each of these concerns with our team. We never want any customer to feel misled or let down.
Please give us a chance to fix this—we’re here, we’re listening, and we truly want to turn this around for you.
Warmly,
I was very excited when i saw my first…
I was very excited when i saw my first Hooks and needles box at my front door. with excitement i opened my box and saw the beautiful yarn, scissors, darting needles, and two sets of wooden knitting needles. the box also included a beautiful book of free patterns and a recipe of the month. omg how wonderful i can knit while enjoying a piece of cozy apple crumble, and a cup of whatever. thank you hooks and needles. I'm looking forward to getting my next knit kit.
thank you.
1 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Patricia! Thank you so much for your lovely review! 🧶✨
We’re absolutely thrilled to hear how much joy your first Hooks & Needles box brought you — from the beautiful yarn and tools to the cozy apple crumble recipe (knitting + dessert = perfection 🍎🧁). It makes us so happy to know that you’re already looking forward to your next kit!
Thank you for being a part of our crafting community — we can’t wait to surprise you again next month! 💛
Love Knitting Boxes
I love receiving my box of knitting projects.
I love the wool, the textures, the colours
I love the gifts... The gift I really love is the scissors, the are so nice and beautiful... solid in the hand
One critic .... too many emails with offers to buy.. practically daily It's too much, it's a bit of a turn off.
But I love my knitting projects. Have a good day!
13 de maio de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Irenaud!
Thank you so much for your kind words! 😊 We're thrilled to hear how much you enjoy receiving your knitting boxes—the colors, textures, projects, and especially those scissors! They're one of our favorites too 💛
We also truly appreciate your honest feedback about the emails. We're sorry if the frequency feels overwhelming. We'll definitely take that into consideration and work on finding a better balance so it’s inspiring, not intrusive.
Thank you again for being part of our creative community. Happy knitting! 🧶✨
I loved the quality of everything i…
I loved the quality of everything i received. The booklet had easy to follow instruction. And there were several projects to choose from depending on if you are a beginner, intermediate or advanced crocheter.
30 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, Cyndi! Thank you so much for your kind words! 🌟
We’re thrilled to hear that you loved the quality and found the booklet easy to follow. It’s great to know you enjoyed having different project options to match your skill level — that’s exactly what we aim for!
Happy crocheting, and we can’t wait to keep inspiring your creativity with every box! 🧶💛
3 tiny balls of thin yarn
3 tiny balls of thin yarn, 50g each. I regret placing the subscription order that I had looked forward to. It didn't help that the packaging was smashed which was probably the mail person's trying to shove it in the mail box but then opening it and receiving three balls of yarn. I was sad.
28 de abril de 2025
Avaliação não solicitada
Resposta da Hooks & Needles
Hey there, K! We’re truly sorry to hear about your disappointment — this is absolutely not the experience we want for you, especially when you were looking forward to your box. 💔
We did reach out to request a bit more information so we could help make this right, but we haven’t heard back yet.
If you could kindly contact us through Facebook or Instagram, we would love the chance to provide a solution and turn this around for you.
Your satisfaction means so much to us, and we’re here to help! 🙏🧶
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