I received my first subscription box and it's great. Im having fun doing the projects and the videos are really helpful. I had some questions about patterns and the support team was very responsive, q... Ver mais
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Veja o que dizem as avaliações
I will start off by saying their customer service is top notch. They have been so helpful and thorough. I received some beautiful yarn through this subscription and I did enjoy the patterns in the boo... Ver mais
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I was told my package was delivered when it actually was not. Turns out this was because I had accidentally entered my address incorrectly the first time around. When I tried to figure out what was go... Ver mais
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I have received two knitting boxes from hooks and needles. So far, my experience has been great. They provide patterns for more than one project and the materials provided are of high quality. I had a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Informações de contato
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Holanda
- support@hooksneedles.com
- hooksneedles.com
4,6
Excelente
546 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I love everything I've gotten in my boxes so far!!
I look forward to see what's new in my box every month.
9 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thanks for the shout-out. We appreciate your support!
Great customer service
Great customer service. Quick response to my email. Went above and beyond to resolve my issue. I was very pleased with purchase.
8 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Speed and quality are our top priorities, so we're thrilled to hear we nailed it for you. Thanks for sharing your experience!
Blaire has helped me every time I…
Blaire has helped me every time I needed help.
The help and resources I’ve always received in a next day or same day timeframe is exceptional.
I'm enjoying the crochet kits so very much ❤️
Karen Albares
8 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
We are over the moon reading this, Karen! Thank you for being such a wonderful part of our community. We honestly couldn't do it without customers like you
Fast & Friendly Customer Service
I was unable to find a link to a free pattern after using my phone to fill out a survey so, I sent an email to the support center and received a very kind reply the same day with the pattern attached. Another time, I used the chat feature to help me pick out yarn for a project. It was easy to use, fast and friendly!
4 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Made our day! Thanks for the fantastic feedback!
Super easy to order great that can…
Super easy to order great that can choose knitting or crochet! My first bix arrived quickly with great gifts and the wool is beautiful to work with can’t wait for my next box!
20 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
We can't wait to assist you again on your next project. Thank you for your review!
I love the monthly box concept
I love the monthly box concept! I never run out of projects… I get to look forward to new projects to do every month… Hooks and Needles also give you special deals… It’s such a win win!
4 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for taking the time to share such a thoughtful review! Reading feedback like yours is honestly the best part of our day.
I reported an issue and customer…
I reported an issue and customer service was on it very quickly. They asked questions without making me feel bad for contacting them. They were kind, understanding and took care of the matter within hours instead of days. I am so happy that I purchased items from them and will continue to in the future.
1 de junho de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you for sharing your comprehensive feedback. We understand that our customers have choices, and we are deeply appreciative that you chose to trust us.
Great Customer Service
When I accidentally put the wrong shipping address, the support was quick and quite easy. This was definitely supwr fast and efficient!
29 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad to hear our team was able to quickly and easily help you correct the shipping address. It’s great to know the process felt fast and efficient for you.
We truly appreciate your support and are always here if you need anything 😊
Free corchet patterns
I thought I was talking to a CS who can find out more about my order and why I haven't recived any of the free patterns.
1 de maio de 2026
Avaliação não solicitada
Fabulous box with lots of goodies and…
Fabulous box with lots of goodies and inspiration. Had a query and contacted the help desk got a very fast response and my problem solved. Really can recommend this subscription.
24 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your wonderful feedback!
We’re really happy to hear you enjoyed your box and found lots of inspiration inside. It’s also great to know our support team was able to respond quickly and resolve your query for you.
We truly appreciate your recommendation and your support 😊
Prompt attention
When you have an issue with something, you want a prompt response. The customer service team responded that very same day to my problem ! They kept working with me until it was resolved. I’d give them an A+.
18 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad to hear our team was able to respond quickly and work with you until everything was fully resolved. Providing prompt, helpful support is very important to us, so it’s wonderful to know that came through in your experience.
We truly appreciate your support and your A+ rating 😊
It was easy to change and everyone was…
It was easy to change and everyone was quick to respond to my request.
20 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad to hear the change was quick and easy for you, and that our team was able to respond promptly to your request.
We truly appreciate your support 😊
Excellent resolution
Excellent customer service and follow up in resolving a miscommunication issue on my part, not theirs! Great company!
22 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad to hear our team was able to help resolve the miscommunication and support you through it. It means a lot to know you had a positive experience and felt well taken care of.
We truly appreciate your support 😊
Project Box
I have just received my first box from Hooks & Needles, the quality of the wool is excellent, everything you need for the projects is included. The free gifts are lovely, especially the scissors.
Customer service staff reply quickly to questions and requests. Overall so far I am very pleased with my purchase and look forward to learning new skills.
21 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your lovely feedback!
We’re really happy to hear you’re enjoying your first Hooks & Needles box and that you’re pleased with the quality, contents, and little extras, especially the scissors! It’s also great to know our customer service team has been able to support you quickly when needed.
We’re excited for you to continue learning new skills and hope you enjoy many more creative projects ahead 😊
Hooks & Needles helped me with my…order that I did not receive.
Hooks & Needles helped me with my problem. No hesitations just pure help. I love my monthly subscriptions.
18 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad our team was able to help resolve your issue quickly and without hesitation. It’s wonderful to hear you’re enjoying your monthly subscription boxes too.
We truly appreciate your support 😊
Very Happy with Hooks & Needles' Crochet Subscription Box
Great product, responsive customer service, coupon codes to reduce monthly cost.
18 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your lovely feedback!
We’re really happy to hear you’re enjoying the crochet subscription box and that our customer service and discounts have added to your experience.
We truly appreciate your support and are so glad to have you with us 😊
Good response to my questions and…
Good response to my questions and requests.
18 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your feedback!
We’re really glad to hear you received good responses to your questions and requests. Our team is always here to help whenever you need us.
We truly appreciate your support 😊
My first subscription box was missing an item
I received my first subscription box, and I’m thrilled with the contents and patterns. I noticed from the booklet that I was missing an item, so I emailed support. From my initial email to resolution, less than an hour had passed, and on a weekend! My missing item is already on the way. I’m very satisfied and can’t wait for my next sub box! Excellent customer service and high-quality products!!
16 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your wonderful feedback!
We’re really glad to hear you’re enjoying your first subscription box and that our team was able to resolve the missing item so quickly, even on the weekend. It’s great to know everything is already on the way and that you’re happy with both the products and service.
We truly appreciate your support and can’t wait for you to receive your next box 😊
Customer Service
My daughter signed me up for a subscription but incorrectly typed in my email. I used the chat feature to see about getting that fixed and I got an answer right away the next morning. I can't wait to get my first box!
14 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really glad to hear our team was able to quickly help resolve the email issue for you. It’s great to know everything got sorted out smoothly, and we’re excited for you to receive your first box!
We truly appreciate your support 😊
Great service
Great service, was quick and easy. Didn't have to jump through hoops. Thank you for everything. Love the service
13 de maio de 2026
Avaliação não solicitada
Resposta da Hooks & Needles
Thank you so much for your kind feedback!
We’re really happy to hear the service was quick, easy, and straightforward for you. It means a lot to know you’re enjoying the experience.
We truly appreciate your support 😊
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