Horizon Trust Avaliações 496

Ben was amazing! He helped me with paperwork to make a distribution as the guardian of my son's accounts, with the history of both of our accounts and more! He was incredibly patient with helping me understand the entire process. My original intent was to close my son's account and instead I am not only keeping my son's account open I am opening new accounts for myself strictly due to the excellent customer service I received from Ben. He was truly wonderful. I have just had a terrible and extremely expensive time attempting to remove funds from Equity Trust and still a couple weeks later still do not have the funds! Not to mention they closed my accounts with high fees, penalties and more! I will be telling everyone about my experience with Ben ~ he has renewed my faith in self directed Roth IRA accounts! Thank you so much, Ben ~ you should be in charge of customer service for and teach other companies how it should be done; however, please don't leave ~ we need you! Thank you again for all the help.

I was referred to Brandi at Horizon by a friend who spoke highly of her knowledge and professionalism. She was very helpful and responded quickly when needed. Not only was she great but her assistant Mercie was Amazing! Very patient and diligent with my situation. Look forward to working with them in the future.

Dana helped with a smooth transition of funding and communicated quickly and clearly. Highly recommend!

Mercie Davies has been very helpful during the entire process of the transfer. She is very patient and understanding. It makes the entire process very comfortable and not stressful. Thank you, Mercie!

Dana was easy to speak with and very professional. She had knowledge of all that was expected and everything went smooth

They are consistently helpful; wait times are always short. The people are knowledgeable and always answer my questions right the first time (unlike most banks and insurnance companies...). I can either downloand forms or docusign them and processing times are reasonable (compared to certain crypto exchanges in particular...)

Jessika was incredibly knowledgeable, responsive and delightful! Really appreciated the hands on guidance through the process

Ben is knowledgeable while being very professional throughout the entire engagement. He understood my concerns and provided solutions instantly.
I was please with his service.

She was very helpful and knowledgeable. Great personality.

Robert was a wonderful help today with questions I had regarding my upcoming status as a landlord and what are approved actions, vs dis allowed actions as a landlord. What he didn't know, he found out and let me know how to properly manage my new tenant, maintenance, and funds. Thank you Robert!

I spoke with Mercie Davis and she was great. She was knowledgeable and patient when the call dropped and sincerely helpful.

JESSICA was very easy to work with. She was very knowledgeable and made sure that I was doing the right thing at the correct time.
Made the experience easy and not too much time.

Dana is very patient and has good command of things. I appreciate all her help with my retirement funds.

Dana and the team at HTC were awesome to work with. I highly recommend!

Samantha has been great to work with. Thank you.

Samantha Lugo is amazing doing a great job deserves a raise and she will answer any question you have no matter how many questions you ask and she will explain things in details truly great

Dana from the Horizon Trust transfer dept. proved to be extremely helpful. She assisted me by emailing the proper forms to me in order to execute my transaction. This is not her regular task, as she was filling in for staff who were at lunch. Her patience and professionalism are exemplary, and it was a pleasure verbally interfacing with her. Kudos to Dana Gross!

Dana was great and thorough she answered all my questions and the process went very smooth.

Smooth problem free and no hassle - thanks