Happy with the service I received here. What really stood out was the transparency. They recorded a video underneath the car, pointing out a few things they’d noticed and explaining what was good a... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We’ve been looked after by Horsepower for many years now and never more so than with the recent purchase of our E-Class Mercedes. It is an absolutely stunning car and, as ever, the team at Horsepower... Ver mais
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We have used horsepower for many years for servicing our cars, so when the time came to replace our car it was the obvious choice to look for a replacement. By chance they had a car that suited our ne... Ver mais
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I’ve been using Horsepower for many years and they always provide excellent service when buying a vehicle or servicing I dropped in with a small trailer tyre to be repaired urgently late one aftern... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Unit 1 Sovereign Way, TN91RH, Tonbridge, Reino Unido
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Horsepower Motor Centre
Good afternoon Stephen, thank you for taking the time to leave a review. We are glad we could be of help and we hope to see you again soon.
From all the team @ Horsepower 😊
Alex and his team and Horsepower went…
Alex and his team and Horsepower went above and beyond and their integrity and courtesy was first class.
They made the experience of purchasing my vehicle stress free.
Thank you to Josh and Roberto and of course not forgetting Frankie who did much to make the car run so smoothly.
Thank you Team Horsepower.
3 de junho de 2026
Resposta da Horsepower Motor Centre
Thank you for such a wonderful review. We are thrilled that Alex, Josh, Roberto and Frankie made buying your Lexus a stress free experience, and your comments on our integrity and courtesy mean a great deal to us. Enjoy the car and thank you for choosing us.
From all the team @ Horsepower 😊
Urgent exhaust repair
Managed to repair my exhaust within a day of me calling plus always very friendly
2 de junho de 2026
Resposta da Horsepower Motor Centre
Hello Mrs Melton, thank you for the lovely feedback. We are pleased we could turn your exhaust repair around within a day and that you found us friendly throughout. Wishing you safe driving ahead.
From all the team @ Horsepower 😊
Very good service and friendly staff
27 de maio de 2026
Resposta da Horsepower Motor Centre
Hello and thank you for the lovely review,
We are grateful for your kind words and have passed these onto the rest of the team.
Thank you for your continued support, it truly means a lot to everyone here.
From all the team @ Horsepower 😊
Excellent service friendly and no…
Excellent service friendly and no pressure applied to purchasing a new vehicle.
Danny salemans was fantastic in his approach face to face meeting and telephone calls. Polite explained aspects of the vehicle seeking to purchase. Called through the purchase period with updates. I would recommend Horsepower to future customers and will be definitely returning in the future.
26 de maio de 2026
Resposta da Horsepower Motor Centre
Hello Andrew,
Thank you for the wonderful review.
We're delighted to hear Danny looked after you so well and kept you updated throughout, with no pressure along the way.
We'll be sure to pass your kind words on to him. We look forward to welcoming you back in the future.
From all the team @ Horsepower 😊
Best car dealer in Tunbridge.thank you…
Best car dealer in Tunbridge.thank you to Alex ,Dan and Jason
28 de maio de 2026
Avaliação não solicitada
Resposta da Horsepower Motor Centre
Thank you for the review,
It's great to hear you had such a good experience with us, and I'll be sure to pass your kind words on to Alex, Danny and Jason, they'll be made up to hear it. Thank you for choosing Horsepower and for taking the time to leave us a review.
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Thank you for the review, Kayleigh,
We're really pleased to hear you found us friendly and got clear, fair advice - that's exactly what we aim for with every customer. Thanks for your support, it means a lot.
From all the team @ Horsepower 😊
Went to horse power last month to buy a…
Went to horse power last month to buy a car, whilst looking over the car I mentioned the breaks were very thin and was assured at least 6 months left on them. (Spoiler alert, they did not!) I also mentioned other things that were not up to standard. When in the office I was told if I send them a list of parts that need changing they would send them out to me or allow me back for them to fit. I chose to fit the parts myself. When paying and signing I was then hit with a £170 odd fee as their mechanic ‘apparently’ did a full check on the car before hand. (By the other reviews I can tell their mechanic is either blind or actually a hairdresser.) we payed and drove away with the car. All the way home the wear sensor on the breaks were screaming at me so as soon as I got home I contacted Danny who assured me he would send the parts out if we sent pictures of the breaks. All sent and all correspondence was in text and email so proof is there. 1 month later multiple phone calls, multiple texts. An email giving them 14 days to respond and still nothing. We ended up purchasing the parts ourselves, only to realise when coming to fit them that they also didn’t supply the locking wheel nut key.
So another text.. where’s the key?
Oh we will send it out with the rest of the stuff. Again in text! We still haven’t heard anything and are now looking at paying £160 to have them all removed as they are also damaged to that a key doesn’t actually work!
I would not reccomend this place if it was the last car garage on earth. They are rude over the phone and even with all the reassurance in the world they still cannot follow through on a simple promise. Another email will be sent today, and we will be taking this to small claims court.
Everyone do your research before you purchase a car from here. The only reply people seem to get is ‘ your car isn’t a brand new car blah blah.’
yes but it should be road safe!! Sold as seen doesn’t exist in law.
2 de abril de 2026
Avaliação não solicitada
Resposta da Horsepower Motor Centre
Thank you for the review, Jackson.
Thank you for your review, we welcome all feedback, positive or not.
A little context for anyone reading along: the car in question is a 14 year old Vauxhall Astra, just shy of 120,000 miles, sold last month for £1,800. A warranty was offered and declined. Everything present on the car was visible at the point of sale, and on a 14 year old, six-figure-mileage diesel at that price, wear-and-tear items such as brake pads are exactly the sort of thing the "PX to Clear" classification exists to flag. Pad life at point of sale is always a visual estimate, never a guarantee of months.
The car had been a daily driver for its previous owner for some considerable time, only changing hands because they were moving up to a bigger family estate, which they bought from us and traded the Astra in against. It then served us perfectly well as a pool car during its time with us for sale, regularly used as an emergency loan car and for customer collections and drop-offs, so by no means a car on life support. No-one is suggesting it was fault-free, no £1,800 car ever is, and what counts as a "fault" really comes down to individual expectations. Anyone buying a car at this end of the market expecting a faultless, maintenance-free ownership experience is, with the greatest of respect, setting themselves up for disappointment. It was honestly described, fairly priced, and presented in a condition consistent with its age, mileage and PX-to-Clear status when it left us.
On the locking wheel nut key, and the parts you've mentioned, we'll happily get the locking nuts removed for you and pick up the parts conversation properly. We don't ignore people, we don't do dodgy, and when we've got something genuinely wrong we put our hand up and fix it. After 24 years in Tonbridge and 1,177 Trustpilot reviews at 4.4 stars (for context, Harrods sit on 4.1, and they're not selling £1,800 cars), we're not going anywhere.
Nevertheless, come on down Wednesday, Thursday or Friday next week and let us have a look for you and see what we can do. Alternatively, get in touch directly using the contact details provided at point of purchase and we'll take it from there.
Our door is, as always, open.
From all the team @ Horsepower 😊
My partner’s daughter brought a Corsa…
My partner’s daughter brought a Corsa from this garage and I wish we hadn’t the after sales is absolutely shocking they couldn’t give to tosses about you and the warranty ain’t worth the paper it’s written on. And as for Danny the salesman he’s a useful as a chocolate fire guard. Extremely poor service. Avoid this garage like the plague.
14 de maio de 2026
Avaliação não solicitada
Resposta da Horsepower Motor Centre
Hello anonymous reviewer,
We're unable to identify who you are or which transaction you are referring to, but we can take a fairly educated guess. For anyone reading, this is a one star review from someone who knows someone whose daughter bought a car from us, a third hand account from a reviewer who has never dealt with us directly. The literary flourish of "ain't worth the paper it's written on" is perhaps a clue as to the depth of first hand insight on offer here.
This is what we politely refer to in the office as a "rage review", an off the cuff, knee jerk vent posted in the heat of the moment by someone who is not the customer, has not been involved in the transaction, and has not actually checked the facts before reaching for the keyboard. They tend to be long on adjectives and short on detail, and this one is no exception.
To the three points actually raised...
After sales: the description of "absolutely shocking" sits a little awkwardly alongside rebooking the car in the day after collection for a complimentary second oil and filter change, sourcing a spare tyre at trade price as a goodwill gesture, and offering two further workshop appointments which were not attended.
Warranty: for clarity, we do not administer the warranty. It is provided and authorised by a prominent national third party warranty provider. We have had no contact from them regarding this claim and, prompted by this review, we have now reached out to them for comment. Hardly the conduct of a garage that, to use the reviewer's phrase, "couldn't give two tosses."
Danny: a long standing member of our team, named personally in hundreds of our genuine five star reviews. The chocolate fire guard line says rather more about the author than it does about him.
The actual buyer is always welcome to contact us directly. We are confident that a proper, first hand conversation would paint a very different picture to the one offered here.
From all the team @ Horsepower 😊
Always a great service
Always a great service. They look after you especially if they know your car.
You get a video of the service and advice prior to the MOT to save you money in getting work done.
12 de maio de 2026
Resposta da Horsepower Motor Centre
Thank you for the review Simon,
It's great to hear you find the service video and pre-MOT advice useful. We try to give customers as much information as possible so there are no surprises along the way.
Thanks for your continued support.
From all the team @ Horsepower 😊
Always use Horsepower
I use Horsepower all the time. The company are always professional, always give good advice and provide a great service at affordable prices.
12 de maio de 2026
Resposta da Horsepower Motor Centre
Hi Martin,
Thank you for the kind words and for your continued loyalty. Knowing you can rely on us for professional advice and fair pricing is exactly what we aim for.
We really appreciate you taking the time to leave a review.
From all the team @ Horsepower 😊
Very good customer service
12 de maio de 2026
Resposta da Horsepower Motor Centre
Hello Andrew,
Thanks very much for the 5 star rating and your kind words about the customer service. It's much appreciated.
From all the team @ Horsepower 😊
This was my first car from Horsepower…
This was my first car from Horsepower and I wasn’t disappointed, no real hard sell (as I knew what I wanted). Jason was accommodating and nothing was to much trouble right from initial contact to handover. Well done to all involved and thank you. I’ll see you for my next one.
27 de abril de 2026
Resposta da Horsepower Motor Centre
Hi Paul,
Thank you for taking the time to share your experience. It's great to hear that your first car purchase with us went smoothly and that Jason looked after you well from the initial enquiry through to handover.
We really appreciate your kind words and we look forward to seeing you again when you're ready for the next one.
From all the team @ Horsepower 😊
Friendly, honest, good price
Friendly, efficient and honest pricing
Will definitely return
Serviced my EV and it was £100 cheaper than Kwik Fit who increased their prices this year for EV’s
28 de abril de 2026
Resposta da Horsepower Motor Centre
Hello Marie,
Thank you for the lovely review. We're pleased the service on your EV went well and that you found our pricing fair, especially compared with what you'd seen elsewhere.
It means a lot to know you'll be returning, and we'll be ready to look after your car whenever you need us.
From all the team @ Horsepower 😊
My MOT experience…
Very friendly atmosphere and always a great service. I wouldn't go anywhere else
21 de abril de 2026
Resposta da Horsepower Motor Centre
Good afternoon,
Thank you for such a kind review. We're really pleased your MOT went smoothly and that you always feel welcome when you visit us.
Loyalty like yours genuinely means a great deal to us, and we look forward to keeping you on the road for many more years to come.
From all the team @ Horsepower 😊
Had an emergence and Horsepower booked…
Had an emergence and Horsepower booked me in straight away and sorted my problem. They are always helpful, they have looked after my cars for over 10 years.
28 de abril de 2026
Resposta da Horsepower Motor Centre
Thank you for the review,
We're really glad we could get you booked in quickly and resolve the issue when you needed us. Over ten years of trusting us with your cars is something we genuinely don't take for granted.
Thank you for your continued support, it truly means a lot to everyone here.
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi there,
Thank you for the kind words and for taking a moment to leave a review. We're pleased you were happy with the service and the car.
Wishing you many happy miles ahead, and we're here if you need anything in the future.
From all the team @ Horsepower 😊
Perfect first car for my daughter
My daughter wanted a specific car and I managed to find a good example at Horsepower. They were never pushy, answered all my questions and I travelled a long way to pick up the car and I wasn't disappointed. It was an older car, but I drove it home over 300 miles and it didn't miss a beat. Danny was great and took good care of me throughout the process which was very straightforward.
27 de abril de 2026
Resposta da Horsepower Motor Centre
Hello Rich,
Thank you for making the long journey to come and see us, and for sharing such a thoughtful review. It's brilliant to hear the car drove the 300 miles home without missing a beat and that Danny made the whole process straightforward for you.
We hope your daughter enjoys her first car and creates plenty of great memories in it.
From all the team @ Horsepower 😊
Resposta da Horsepower Motor Centre
Hi Femi,
Thank you so much for taking the time to leave us a review!
It's great to hear you found the team helpful and polite.
We always aim to make every visit as straightforward and pleasant as possible, so it's really nice to know that came through.
We hope to see you again whenever you need us.
From all the team @ Horsepower 😊
Everything you would hope for in a…
Everything you would hope for in a business. On time , efficient, friendly and a reasonable price.
8 de abril de 2026
Resposta da Horsepower Motor Centre
Thank you for the review, A Grier.
It is great to hear that you found us on time, efficient and friendly, and that the price felt fair too.
Those are exactly the things we try to get right for every customer, so your feedback means a lot.
We hope to see you again next time you need us.
From all the team @ Horsepower 😊
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