House of Thobes Avaliações 

208
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently bought a thobe from House of Thobes, perfect 👌 The fabric feels lovely, the stitching is neat, and the fit is comfortable and smart. Excellent quality and great customer service. I’ll def... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was curious about purchasing a thobe but I had no idea where to start so I contacted house of thobes and they helped me get the correct size and helped me pick out the thobe I would want. Custo... Ver mais

Avaliado com 1 de um total de 5 estrelas

Poor customer service. The company policy stinks. I wanted to exchange an item for a different size, it was purchased on sale. I was informed that I could exchange the item for a smaller size but woul... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really pleased with my order. The fit was spot on, the pricing was excellent and everything arrived on time, as promised. A wonderful experience from start to finish. I’d happily order again and would... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. também em
  3. Loja de artigos religiosos
  4. Loja de moda feminina
  5. Loja de Moda Infantil
  6. Loja de roupas para jovens
  7. Perfumaria

Escrito pela empresa

House of Thobes was established with the vision of providing Islamic Clothing which resembles comfort, quality and affordability. A very small business that is continuously growing and excelling in providing quality and affordable products to customers both in the UK and Internationally! We are popular for our Men's and Children's Thobes and so we stock a wide range of thobes in various styles such as Omani, Emirati, Moroccan and Collar Thobes. We also have a variety of quality Open and Closed Abayas for Women at affordable prices! And if it's not clothing you are after, we also sell Fragrances, Prayer Mats, Tasbihs and so much more! Why not check out our website for all our latest products! And don't just take our word it, check out the amazing reviews of our customers! Thank you for supporting us!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

208 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(208)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Poor customer service

Poor customer service, wrong information of products… ask to return the item as the product does not match the description but they refuse. Do not recommend at all.

14 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Recommend!

Good communication, quality product, relatively fast shipping! Only remark is the additional customs fee by the EU, but that s something house of thobes cant control so would definitely recommend!

2 de agosto de 2024
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Resposta da House of Thobes

Hi Ibrahim, thank you for your review! We are pleased to hear you enjoyed your order and our service. We hope to serve you again in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent Quality and Fast Delivery!

Excellent Quality and Fast Delivery!

I recently purchased a thobe, and I’m beyond impressed with both the quality of the garment and the delivery service. The fabric is soft yet durable, with intricate stitching that highlights the craftsmanship. The fit is perfect, offering comfort without compromising on style. The color is exactly as shown in the pictures, which was a pleasant surprise.

The delivery was prompt, arriving earlier than expected. The package was well-packed, ensuring the thobe was in pristine condition upon arrival.

Thank you for the exceptional service and for making this purchase a delightful experience. I will definitely be a returning customer!

5 de agosto de 2024
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Resposta da House of Thobes

Hi Foysol, thank you for such a detailed and amazing review. We are as pleased to hear that you enjoyed your product and experience of purchasing from us. We very much look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

I have purchased few thopes and it was…

I have purchased few thopes and it was nice and fitting and return service was quick, but only I had to pay my own return fee

11 de julho de 2024
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Resposta da House of Thobes

Hi Mohammed, thank you for your 5 star review. We are pleased to hear you liked your thobes. In shaa Allah with your continued support, I hope we can offer free returns in the future. JazakAllah khayr and we look forward to serving you again!

Avaliado com 1 de um total de 5 estrelas

Unfair return window

I purchased a thobe which was too tight although I ordered the equivalent to medium which is my normal size. So I wanted to return. However, house of thobes sent an email to say they were not accepting returns until the busy period was over. Finally, an email was sent on a Saturday giving 7 days for the return to be made. Considering it was a Saturday… in reality that only gives 5 days for the return to be made. My return was 3 days late and house of thobes refused to refund and give a voucher instead which didn’t include delivery cost. The customer service was one of the worse I’ve experienced in a long while and won’t be ordering from them again.

Looking at some of the other negative reviews, it’s clear house of thobes doesn’t take criticism very well and doesn’t seem to want to improve.

I hope they can be more reasonable with returns in future.

13 de abril de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Faisel, it is very disappointing to see this review. Your return was made outside of the return deadline that was set. Although we were well within our rights to reject the return, we decided to provide a gift card voucher which you accepted. We always look forward to feedback from customers so that we can improve our customer service offering.

Avaliado com 5 de um total de 5 estrelas

Quality material.

Quality material.It is worth to order from here even with added import tax.

29 de abril de 2024
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Resposta da House of Thobes

Hi! Thank you so much for your review. I am very pleased to see you liked your order and very much look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Outstanding comfort, service and quality

I recently purchased two Thobes and two shemaghs, and I must say I'm thoroughly impressed! The comfort, style, and quality of these garments are outstanding. From the moment I put them on, I felt like I was wrapped in luxury. Whether it's the softness of the fabric or the impeccable stitching, every detail speaks to the craftsmanship and care put into these pieces. I couldn't be happier with my purchase!

22 de abril de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Yaqub, thank you so much for your review. It is very pleasing to see you liked your order. We take great pride in serving high quality products to our customers. We hope to serve you again in the future in shaa Allah!

Avaliado com 5 de um total de 5 estrelas

I’ve ordered a couple of thobes at…

I’ve ordered a couple of thobes at different times from House of Thobes and both times it’s been seamless and easy to do. The thobes were of brilliant quality and fit with very good prices. Delivery was on time which helps because both times I left it late for Eid. I’ve also got a refund for a thibe due to ordering the wrong size, but once again the communication was excellent and I was given 2 options at the point of refund.
Excellent service and I will be purchasing a lot more from here inshallah.

28 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Shaz, thank you for your review and for being a regular customer. We are thrilled to hear that you are pleased with our service and products. We very much look forward to serving you in the future!

Avaliado com 5 de um total de 5 estrelas

Great product, even better customer service!

Thobe I bought looked even better in person and the fitting was great. Paid for next day delivery, however, I didn’t receive it till a few days later. Raised this issue with House of Thobes, and they were kind enough to raise a claim on my behalf with the Post Office for failing to provide the service that was paid for. I received my money back for the delivery, but the customer service I received throughout this issue was 10/10, their response rate and assistance was amazing!

13 de abril de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Thank you for your 5 star review. We are glad we could help resolve your query in the end and are pleased to hear you liked your order. We look forward to seeing you shop with us again!

Avaliado com 5 de um total de 5 estrelas

Outstanding Service and Products

This was my second time ordering from House Of Thobes and there was an issue with two of my items missing. However, they were very quick to respond and efficiently resolved the situation. The product is such great quality and I will definitely be buying again.

6 de abril de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Imran, thank you for leaving your review. We thank you for being patient with us in what was an extremely busy and stressful period for our team. We are glad we could resolve any issues as quickly as possible and we very much look forward to your custom again in shaa Allah!

Avaliado com 5 de um total de 5 estrelas

Would come back again

Size was amazing and delivered on time

25 de março de 2024
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Resposta da House of Thobes

Thank you Abdullahi for your 5 star review. We are happy to see your feedback and look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

I really liked the size guide it fitted…

I really liked the size guide it fitted perfectly for me and my son, the colour and quality of the material is amazing.

25 de março de 2024
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Resposta da House of Thobes

Hi Liban, thank you for your review. It is great to hear the size guide was helpful in choosing your sizes. We are thrilled to hear you enjoyed your purchase. We hope to serve you again in the future...thank you!

Avaliado com 5 de um total de 5 estrelas

I was always updated on my order but…

I was always updated on my order but the best was how they assisted online well not assisted but how they had everything In Place to help me find out what size i was and what size to order I love the Jubba it’s my favourite first time I have not got one that’s too small or too big yes Allhumdulillah I love it perfect and the material was perfect too but the best was the price no way cheapest one I found but I will be recomending houseofthobes to everyone I know

25 de março de 2024
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Resposta da House of Thobes

We are so pleased to see this review. We always try our best to provide a seamless service and we are happy to see we exceeded your expectations. Thank you for the review and we very much look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Ordered from here and got my order…

Ordered from here and got my order within days. Highly recommended company and material is high quality !

30 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Ali, Thank you for your review. We are pleased to hear you liked the quality of your order and our service. We look forward to serving you again!

Avaliado com 5 de um total de 5 estrelas

Quality thobes

Bought 2 thobes for my boys for eid. Good quality ready made thobes are hard to find and these are excellent. The boys are very pleased, excited and looking forward to wearing them. Recommend house of thobes to anyone who is looking for quality finished thobes.

22 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Thank you Shams for your 5 star review. We are thrilled to hear you and your kids were happy with the thobes. We look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Exquisite Quality …

I bought three full length Thobes from house of Thobes excellent service and they are beautiful exquisitely and delivered on time .
Honestly I would recommend anyone looking for quality clothing visit House of Thobes for all your prayer and formal wear 10 / 10

27 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Mr Moore. Thank you for your review. We are pleased to see your order reached you in time and you liked the products. We look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

Excellent thobes and wonderful customer service!

I ordered a thobe for my husband for Eid and it was amazing. It looked exactly like it did on the website and the quality was extremely good. The colour was beautiful and it fit him perfectly, exactly to his size. It also arrived very quickly within a couple of days. The customer service was wonderful and they responded to my queries within hours and were very accommodating. Highly recommended and will definitely be using again!

18 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Hi Nadira, thank you for your 5 star review! We are very pleased to hear you liked your order and our customer service. We very much look forward to serving you again in the future!

Avaliado com 1 de um total de 5 estrelas

Beware of House of Thobes: Unethical Practices and Poor Service

Rating: ★☆☆☆☆

My recent experience with House of Thobes was beyond disappointing; it was downright deceptive and infuriating. Not only did they charge me for postage, but they also deducted even more from my refund, all while failing to provide a postage label.

Initially, I thought House of Thobes seemed like a reputable company, but my perception quickly changed. Upon receiving my order, I realized the items were not as described and of inferior quality. Disappointed, I decided to return them.

Little did I know, my troubles were just beginning. Not only did I have to pay for postage out of my own pocket, but when I received my refund, I was shocked to discover that they had deducted even more for "postage and handling fees."

To make matters worse, they didn't even provide a postage label, leaving me to navigate the return process on my own. This lack of basic customer service is unacceptable and speaks volumes about the company's ethics and commitment to its customers.

In conclusion, I urge anyone considering purchasing from House of Thobes to proceed with extreme caution. Their deceptive practices and lack of regard for customer satisfaction make them a company to avoid at all costs.

11 de março de 2024
Avaliação não solicitada
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Resposta da House of Thobes

Thank you for your feedback. Providing an honest customer service is of the utmost important to us especially as we are in the month of Ramadan. We can see you requested a return due to "sizing issues" and we promptly processed your return in regards to this. There was no mention of quality issues or items not being as described. As described in our returns policy and our returns instructions, we do not provide returns labels and we do not cover delivery costs. We also clearly mention in both places that we reserve the right to deduct any initial delivery and processing costs we incur if you decide to return a order that has benefitted from the free delivery promotion. This is a policy that many other small businesses also follow and it is something that was also communicated to you before your return was processed. I am failing to understand which part of this deceptive. Such misleading and untrue feedback can have a very damaging effect on the reputation of small businesses such as ours especially when done so in the month of Ramadan.

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