Hozelock Ltd (UK) Avaliações 

The complete experience was excellent.
I managed to speak to someone easily, Customer
Service was well versed with the product and arranged
for a replacement part with no fuss.Brilliant !!

Following the purchase of a cart hose reel and it's correct setup both ends leaked despite extra ptfe tape.
After contacting and sending photos details our contact was prompt and happy to offer a replacement.
Top service and a spare to offer to charity ? !!

Although very disappointed that my 3rd supahoze in 5 yrs burst without warning whilst being used ( yes do keep running until all water emptied and store indoors ) Leena in customer service has been incredibly helpful and offered amazing service and a replacement , I am keeping everything crossed that this one will have a longer life.

Fantastic customer service. My sprinkler hose couldn't be repaired and so they replaced it - very quickly. So grateful

Cannot fault the Hozelock team, Leena solved my problem I had with a burst hose, & within a week received a replacement, she made it simple to claim with no difficulty, wish other firms would adopt this customer service.

Great customer service

My tuff hose had a fault after 5 years (started leaking around the ferrule).
I phoned the customer service and spoke to Cameron who was very knowledgeable and requested that I send over a proof of purchase and promised to send out a replacement. After sending over the requested proof Cameron replied within minutes a said a new hose would be sent out to me, it arrived after 3 working days.
Great service and a great product, I would highly recommend.

Leena who helped with my problem was efficient and helpful. A replacement part arrives quickly without problem

I bought a Hozelock Tuffhoze 25m in August 2022. This product unfortunately developed a leak after 4 years. I contacted Hozelock and have been dealing with Leena in customer services who has processed my warranty claim. She was very efficient and the claim process from first email to having a new hose was just under 2 weeks.

I contacted Hozelock in an attempt to get a spare part.
As the item I was after is not supplied as a spare, Hozelock generously supplied me with a new unit.
Blown away. Very grateful.

I received a very satisfactory response to my problem.

A big delivery mix-up — which led to our order being delivered to the wrong address and Royal Mail asking us for an additional £7.00 ….. eventually sorted out amicably and professionally with Cameron of customer services. All’s well that ends well..

Leena was most helpful. I ordered the hose trolley, because it read 'self assembled'. Very misleading,as i literally took it that it would arrive ready to use. Not the case, i was going to return it on principle, until a good friend assembled it all for me. Leena explained what 'self assembled' actually meant. I shall be wary of this in future. All ok now. Was disappointing though.

Had a problem with a new fish feeder
I requested help and information from hoselock, and found they went over and above my expectations on solving the issue,
Excellent customer service.

My hose split after just over a year. Sent hoselock an email and received a response within 3 days. They have now replaced my hose.
Brilliant service

After an issue with the reel, Hozelock were quick to be in contact, follow up for any info I hadn't sent and send a replacement unit.

Excellent service and support.

Rang and spoke to Leena, she sorted the part I needed and got it sent. First class service from the company.

Hozelock what an excellent company you really are. 5 star customer service by Leena with emails responded to immediately. I had an issue with my hose which was replaced no hassle at all. Highly recommended.

I had a Hozelock TuffHose which developed a bad leak possibly due to being caught on the sharp corner brickwork of my house. I did not have my receipt and couldn't remember when or where I had purchased it so assumed I would have to buy a new one. Leena at Hozelock very kindly arranged to send me a new hose at no cost. Excellent customer experience!

I got a Hozelock six pattern spray head in March as a birthday present - it wouldn’t have been cheap cos it came from a garden centre, so probably 30 quid. Five months on out drenching pots in need of TLC and the retaining trigger struck and then fell out! Not happy - and couldn’t get it back -ugh.
Thought to myself, Hozelock aren’t going to honour the warranty- haven't got the receipt(because it was a present); no proof of purchase, blah, blah.Anyway, I had no expectations when I contacted customer services.
Long story short, Cameron of customer services came up trumps. Explained the alternative way of verifying the age of the spray head; I supplied the info; Cameron arranged a replacement and emailed me to let me know.
This wasn’t what i was expecting - I’d been through the potential excuses for not honouring the warranty and was ready to tick them off - but it didn’t happen. Cameron said Hozelock tried to offer exceptional customer service, and fair do’s they did! Happy customer.