Hurley Burley Avaliações 

163
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Hurley Burley are remarkable. Such good value for the quality of its service and its products. We ordered book corners and bookmarks at short notice for a presentation. They were produced quickly and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hurley Burley is my go-to for all my gift shopping! The personalised gifts make it so easy to find something for everyone. Highly recommend checking it out :)

Avaliado com 1 de um total de 5 estrelas

I had an appointment today at 5:15pm as a new client with Kirsty. Unfortunately, I didn’t actually sit down with her until 6:00pm, despite arriving on time. I had a private appointment at 6:... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!! Absolutely ap... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

163 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 52% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(163)

31 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service

I ordered a locket and wanted to change the wording on it after I’d ordered it. I emailed them and luckily enough they was able to change it and I received my order within 2 days. It’s absolutely beautiful and perfect too.

12 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am not happy with Hurley burley i…

I am not happy with Hurley burley i order a item from them and never recevied it when i complained they kept thobbing me off when i ask for a refund their was no response so beware don't shop with them their useless you wont received your items

7 de dezembro de 2020
Avaliação não solicitada
logotipo da Hurley Burley

Resposta da Hurley Burley

Hello Connie,

I'm so sorry to hear you're unhappy with your experience with Hurleyburley.

I can see from previous correspondence that this order was made at an extremely busy time for both us and Royal Mail.

Due to COVID lockdown measures Royal Mail were getting increasingly backlogged in many of their sorting offices throughout the country which meant that our estimated delivery time of 2 days couldn't be guaranteed.

We would happily offer a refund if the item was not delivered after 10 working days as we can totally understand your frustrations.

I'm extremely sorry you feel unhappy with our services.

Best wishes,
HB Team

Avaliado com 5 de um total de 5 estrelas

I Love these guys

I Love these guys, they are my go to for gifts and for myself, each piece is beautifully crafted, perfectly packaged and is exactly what I expect, It's a joy to receive a Hurley Burley Parcel.

26 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer Care Continues

I have made several purchases from these guys and the best bit is that when things go slightly out of kilter they correct them. They respond immediately in spite of challenges that they are no doubt covering.
To Charlie I send five stars with bells on.

12 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant company

Absolutely brilliant company. I had an unusual and awkward request to be printed on a bracelet, the communication was fast and professional, the delivery was amazingly fast and the finished product is much more than I could of ever hoped for. Everything about this order from beginning to end was perfect. Highly recommended. I am so, so pleased. Thank you!

5 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful heart disc

Beautiful little heart disc, perfectly personalised- arrived the very next day after ordering- amazing service. Thankyou. Will definitely be ordering again

26 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick Delivery

I ordered a silver constellation necklace and a silver locket for my daughter's 21st. They were engraved but still came the next day! I was amazed by the service and quality and I know she will love the jewellery. I even received 10% discount. I have some more birthdays coming up so I will definitely be using them again.

12 de setembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful customer service

Ordered a men’s bracelet with an engraved clasp. They sent it but the engraved part was facing upwards and the letters are back to front (instead of facing forwards as pictured in their advertising pictures or at least facing upwards but the right way round) I emailed them and attached a picture.

Their response was attachments of the advertised pictures telling me that’s what I ordered. Funnily enough, if my item was the same as those pictured and not upside down and back to front I wouldn’t be complaining.

A simple mistake would have been absolutely if it was resolved but the customer service was abysmal.

4 de setembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Teenage Boy's leather bracelet

I ordered a teenage boy's leather bracelet with my nephew's initials on for his birthday. I ordered it on a Friday morning and I received it the very next day! My nephew was absolutely thrilled with it. Unfortunately, he had only had it 2 weeks when the clasp part broke. I got in touch with Hurleyburley and they immediately sent a replacement with initials, which I received again, the very next day. I returned the faulty one to them.
I would like to say that this company have exceptional customer service. They reply immediately to queries, and they replaced my purchase in an amazingly short time. I was extremely impressed on both occasions when I received the item the very next day. The pleasantness of their staff comes across in their emails, and their willingness to help. Terrific company.

30 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I received great customer service from…ABI

I received great customer service from Abi at your company. She was very keen to assist me and solved all my problems. She replied very quickly and was extremely generous. I will go on to recommend your company as I have been extremely impressed with the way customer service dealt with my issue. Thank you so much.

12 de agosto de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer ...Very responsive with communication…

Very responsive with communication phone/email , received wheat chain following day. Absolutely delighted with the product, even offered me a discount code that I never asked for. I’ve never been so pleased and I’m fussy and don’t even like jewellery but now my mother’s ashes hang proudly off the perfect chain . Well done hurleyburley team

29 de julho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My go- to for jewellery!

In the past six months I have been absolutely addicted to this company! I am placing orders for myself, friends and families, left right and centre! The quality and service is outstanding from the company, they go above and beyond, and not to mention, delivery is always super fast! I would highly recommend supporting this small independent company as their stuff is amazing and I will continue to buy from them as long as they're around!

18 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cheap rubbish that’s delivered late

I first placed a order before Christmas off a necklace and earrings but they didn’t turn up after contact was told they were sent then to be told they made mistake and sent them out received in January.Items we’re cheaper by then in sale and after several conversations refunded difference I had paid above sale price.Earings cost £350 and one of them lost as backing has failed contacted again to see if could purchase a single earring and answer is no need to purchase a pair.I wish I’d never seen this company Hurley burley items are cheap rubbish for high prices and awful to deal with DONT USE SAVE YOUR MONEY

28 de maio de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent product and quick delivery

I ordered a custom made necklace for my daughter. The price was reasonable and it arrived very quickly in a lovely gift box. The necklace was beautiful and as described. My daughter loves it. Thank you very much.

29 de março de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and first class…

Excellent service and first class product. Absolutely delighted with the silver bangle and heart charms. Ordered on Saturday and received, duly engraved, on the following Tuesday. Thank you Staff at Hurley Burley!

25 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

The customer service at Hurley Burley is excellent. I ordered a product which (by my error) was sent to the wrong address and they were very helpful in getting a replacement sent out of goodwill. Would recommend. Can't comment on the product as it was sent as a present to a friend

27 de janeiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very-very happy with their service

Very-very happy with their service, I got a replacement for free for my torn bracelet, that was very nice from them as at the beginning I just asked them for an advice of how that can be fixed as I knew it wasn't their fault at all. So they were just so kind and they sent a replacement to me.

22 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed and annoyed

Very disappointed and annoyed. I ordered a mans bracelet from this company in plenty of time for Christmas. They have sent a completely different bracelet costing half the price I paid. They give no phone number on the invoice or website and when I finally found a number to ring it’s voicemail only saying you won’t get anything now before Christmas. Great. Poor service..don’t bother.

19 de dezembro de 2019
Avaliação não solicitada

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