Hurley Burley are remarkable. Such good value for the quality of its service and its products. We ordered book corners and bookmarks at short notice for a presentation. They were produced quickly and... Ver mais
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Veja o que dizem as avaliações
Hurley Burley is my go-to for all my gift shopping! The personalised gifts make it so easy to find something for everyone. Highly recommend checking it out :)
I had an appointment today at 5:15pm as a new client with Kirsty. Unfortunately, I didn’t actually sit down with her until 6:00pm, despite arriving on time. I had a private appointment at 6:... Ver mais
Bought a pair of gold earrings only a month ago which have broken on removing from my ear! Contacted customer service to be told they wouldn't replace them as I have 'mishandled' them!! Absolutely ap... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.
Informações de contato
Hurley Burley Ltd, 1st Floor, 5-9 Hatton Wall, London, EC1N 8HX, London, Reino Unido
- 02080500771
- info@hurleyburley.com
- hurleyburley.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 52% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality not as expected
Quality not as expected. Packaging and delivery were fast though.
Excellent service
Excellent service
I ordered a locket and wanted to change the wording on it after I’d ordered it. I emailed them and luckily enough they was able to change it and I received my order within 2 days. It’s absolutely beautiful and perfect too.
I am not happy with Hurley burley i…
I am not happy with Hurley burley i order a item from them and never recevied it when i complained they kept thobbing me off when i ask for a refund their was no response so beware don't shop with them their useless you wont received your items

Resposta da Hurley Burley
I Love these guys
I Love these guys, they are my go to for gifts and for myself, each piece is beautifully crafted, perfectly packaged and is exactly what I expect, It's a joy to receive a Hurley Burley Parcel.
Customer Care Continues
I have made several purchases from these guys and the best bit is that when things go slightly out of kilter they correct them. They respond immediately in spite of challenges that they are no doubt covering.
To Charlie I send five stars with bells on.
Absolutely brilliant company
Absolutely brilliant company. I had an unusual and awkward request to be printed on a bracelet, the communication was fast and professional, the delivery was amazingly fast and the finished product is much more than I could of ever hoped for. Everything about this order from beginning to end was perfect. Highly recommended. I am so, so pleased. Thank you!
Hurley Burley - no. 1 for gift purchases and excellent Customer Service
I love Hurley Burley for gifts as the items are high quality and the packaging is stylish and expensive looking.
Customer Service is excellent - always easy to reach via phone and a recent problem where the packaging wasn't right on my order was rectified immediately.
very pleased with the outcome.
Beautiful heart disc
Beautiful little heart disc, perfectly personalised- arrived the very next day after ordering- amazing service. Thankyou. Will definitely be ordering again
Quick Delivery
I ordered a silver constellation necklace and a silver locket for my daughter's 21st. They were engraved but still came the next day! I was amazed by the service and quality and I know she will love the jewellery. I even received 10% discount. I have some more birthdays coming up so I will definitely be using them again.
Awful customer service
Ordered a men’s bracelet with an engraved clasp. They sent it but the engraved part was facing upwards and the letters are back to front (instead of facing forwards as pictured in their advertising pictures or at least facing upwards but the right way round) I emailed them and attached a picture.
Their response was attachments of the advertised pictures telling me that’s what I ordered. Funnily enough, if my item was the same as those pictured and not upside down and back to front I wouldn’t be complaining.
A simple mistake would have been absolutely if it was resolved but the customer service was abysmal.
Teenage Boy's leather bracelet
I ordered a teenage boy's leather bracelet with my nephew's initials on for his birthday. I ordered it on a Friday morning and I received it the very next day! My nephew was absolutely thrilled with it. Unfortunately, he had only had it 2 weeks when the clasp part broke. I got in touch with Hurleyburley and they immediately sent a replacement with initials, which I received again, the very next day. I returned the faulty one to them.
I would like to say that this company have exceptional customer service. They reply immediately to queries, and they replaced my purchase in an amazingly short time. I was extremely impressed on both occasions when I received the item the very next day. The pleasantness of their staff comes across in their emails, and their willingness to help. Terrific company.
I received great customer service from…ABI
I received great customer service from Abi at your company. She was very keen to assist me and solved all my problems. She replied very quickly and was extremely generous. I will go on to recommend your company as I have been extremely impressed with the way customer service dealt with my issue. Thank you so much.
Happy customer ...Very responsive with communication…
Very responsive with communication phone/email , received wheat chain following day. Absolutely delighted with the product, even offered me a discount code that I never asked for. I’ve never been so pleased and I’m fussy and don’t even like jewellery but now my mother’s ashes hang proudly off the perfect chain . Well done hurleyburley team
My go- to for jewellery!
In the past six months I have been absolutely addicted to this company! I am placing orders for myself, friends and families, left right and centre! The quality and service is outstanding from the company, they go above and beyond, and not to mention, delivery is always super fast! I would highly recommend supporting this small independent company as their stuff is amazing and I will continue to buy from them as long as they're around!
Cheap rubbish that’s delivered late
I first placed a order before Christmas off a necklace and earrings but they didn’t turn up after contact was told they were sent then to be told they made mistake and sent them out received in January.Items we’re cheaper by then in sale and after several conversations refunded difference I had paid above sale price.Earings cost £350 and one of them lost as backing has failed contacted again to see if could purchase a single earring and answer is no need to purchase a pair.I wish I’d never seen this company Hurley burley items are cheap rubbish for high prices and awful to deal with DONT USE SAVE YOUR MONEY
Excellent product and quick delivery
I ordered a custom made necklace for my daughter. The price was reasonable and it arrived very quickly in a lovely gift box. The necklace was beautiful and as described. My daughter loves it. Thank you very much.
Excellent service and first class…
Excellent service and first class product. Absolutely delighted with the silver bangle and heart charms. Ordered on Saturday and received, duly engraved, on the following Tuesday. Thank you Staff at Hurley Burley!
Excellent customer service
The customer service at Hurley Burley is excellent. I ordered a product which (by my error) was sent to the wrong address and they were very helpful in getting a replacement sent out of goodwill. Would recommend. Can't comment on the product as it was sent as a present to a friend
Very-very happy with their service
Very-very happy with their service, I got a replacement for free for my torn bracelet, that was very nice from them as at the beginning I just asked them for an advice of how that can be fixed as I knew it wasn't their fault at all. So they were just so kind and they sent a replacement to me.
Very disappointed and annoyed
Very disappointed and annoyed. I ordered a mans bracelet from this company in plenty of time for Christmas. They have sent a completely different bracelet costing half the price I paid. They give no phone number on the invoice or website and when I finally found a number to ring it’s voicemail only saying you won’t get anything now before Christmas. Great. Poor service..don’t bother.
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