HURR Avaliações 3.314

Hurr has changed my life! Instead of constantly buying dresses for weddings and events I can rent one for less! If you know your sizes in certain brands it is really easy to rent knowing it will fit!

I purchased HURR Protect specifically because I wanted peace of mind when lending higher-value designer pieces. Unfortunately, when I actually needed to use it, the experience was extremely disappointing.

A renter returned a designer Zimmermann dress with extensive staining. I reported the issue immediately, provided before-and-after evidence, proof of purchase, cleaning receipts, timestamped metadata, and followed every instruction given to me.

What surprised me was how much of the process I was expected to manage myself. I had to contact the renter directly, organise specialist cleaning, gather evidence, repeatedly resend documentation, and spend considerable time chasing the claim. At one point I had to visit three separate dry cleaners before finding one with the correct treatment process for the fabric.

Perhaps the most frustrating aspect was repeatedly being asked for information that had already been supplied. Over the course of the claim, I provided proof of purchase, timestamped before-and-after evidence, metadata screenshots, receipts, and cleaning outcome photographs, yet continued receiving requests for the same documentation. Rather than feeling supported by HURR Protect, I often felt as though I was having to prove the same facts over and over again.

The dress was ultimately restored to a rentable condition thanks to an excellent specialist cleaner, but that was due to my own time, effort, and persistence rather than any meaningful support from HURR Protect.

The most frustrating aspect was being told that the renter had not purchased Damage Protection and that recovery of cleaning costs would therefore depend on pursuing the renter. As a lender, I had specifically purchased HURR Protect for this rental. Why should the effectiveness of the protection I paid for depend on whether somebody else purchased a separate product?

If HURR Protect is intended primarily as a reimbursement mechanism after lenders have done all the administrative work themselves, then that should be made much clearer. The name “Protect” created an expectation that HURR would play a more active role in managing situations like this.

This claim has made me seriously reconsider whether lending items through the platform is worth the risk.

Loved my rental and the community of Hurr. Saved the day

Amazing service! Dress came well packaged and a few days before I had booked it to arrive. Perfect condition. Really easy to use service and had lots of compliments on the dress. Will definitely be using HURR again!

Rented a superb dress from STAUD. It arrived early, the cut and fabric were beautiful. Compliments galore about the dress during our event.

This is such a great option! Great service, no huge spend to wear something once and then for it to live in your wardrobe rent free!

I rented for the first time- a Nadine Merabi dress and paid for rental dates as suggested by the seller. She sent the wrong size dress and the belt was missing. I didn’t receive the correct dress in time despite them claiming they sent it on time. The slip dress was a different size from the dress as well and had a stain. The customer service by Sarah B. and Isla was appalling and Sarah became very defensive as time went on. She couldn’t keep track of basic correspondence and made communicating unnecessarily difficult. The customer service team was completely useless. What a sham. So disorganised and not worth it. Couldn’t have been more stressful.

Great experience! Delivery was super quick and returning very straightforward. Really enjoyed being able to hire something different for an event!

Great communication with seller and the dress was gorgeous I have never received so many compliments. Easy receipt / return. I’ve rented several times through Hurr always with a great experience.

There is so much choice on Hurr I think the brands are brilliant, it would be useful if funds were only taken once the rental is confirmed, but otherwise I’ve loved renting my dresses, I feel amazing in a new dress for the day whilst doing my bit for the planet!

It’s a great service and I use it a lot. I do find the app a bit clunky at times (for example adding a shipping fee when you’re collecting the rental, but goes away if you restart app), but all in all a really great thing

A great concept and I’ve successfully rented several dresses and outfits via Hurr from great designers which I wouldn’t buy, especially for events like weddings where I would only wear the item once anyway! Lenders have largely been very helpful and communicative and willing to post out earlier than the start date which means more time to check everything fits okay.
The app can sometimes be a little glitchy e.g if you go out and then back in again, draft messages or searches with filters have often disappeared and you have to restart the process again. It is also a little annoying that purchasing credit does not count towards things like service fee and damage protection.

Hurr makes it super easy to rent gorgeous dresses as a wedding guest! Beautiful selection in a multitude of sizes. I highly recommend and am a returning customer!

loved renting from Hurr, such an easy process and great from start to finish.

Great service, everyone is so friendly!

Great company, easy to use app and offers great option to be more sustainable in dress shopping!

I absolutely love the service Huur provides. I have used Huur several times now and I am always very impressed and delighted. What a wonderful service!

Easy to use with clear guidance on returns and great communicative renters, with lots of options.

Great range of luxury dresses and easy rental process

Lots of choice, easy-to-use platform, and kind lenders. Also love being able to wear beautiful dresses without the price tag and with more sustainability for our planet considered.