HURR Avaliações 3.314

I was requested to rent a dress from Phoebe R. from Tuesday 5th May to Friday 8th May. The dress didnt arrive until Thursday afternoon. I needed the dress for a wedding on Wednesday 6th May which is why I ordered it to arrive the day before. The dress also required a signature so myself, my partner and my mum took it in turns to stay at home over the days it was due to arrive. I had contacted the lender who wasn't very apologetic about the whole situation or forthcoming with sharing anticipated arrival times of the dress. They also have never processed a refund despite the dress being returned to them, clearly unworn with all tags still attached. I had contacted Hurr also during this period for any support they could offer twice. I still haven't received an email back from Hurr offering any advice or support to resolve the refund requested. Phoebe R (the lender) isnt replying to my messages either where I initially was just checking that they received the dress back safely. This was my first time renting from Hurr and I will never use them again.

Great communication links & quick responses to all query types. Clear instructions throughout and good prompts for next steps regarding delivery and dispatch of items.
Will definitely use again.

Easy, clear and trustworthy rental. Sooo many options and easy to find additional information!

Great service, fast delivery and above all a sustainable alternative to fashion!

Flawless experience from start to finish
Amazing choices and I just love being able to wear something special without the large cost
Suppliers have always been lovely

I loved using Hurr - there was lots of dresses to choose from. The dress I did pick came in perfect condition and with speedy delivery. I appreciated how well everything was communicated.

Amazing experience renting my dress through this platform! The whole process was seamless—from browsing and booking to delivery and return. The dress arrived in perfect condition, exactly as shown in the pictures, and the quality exceeded my expectations. Customer service was also fantastic—responsive, helpful, and professional throughout. Such a convenient, affordable, and sustainable way to wear designer outfits. Highly recommend and will definitely use again!

Second time using Hurr - great selection of items, reasonable price, great communication with renter, easy!!

Perfect service

Great service, delivered right on time, and everybody loved it. The dress was such an icebreaker — it became a real conversation starter, and so many people came up to speak to me because of it. I absolutely love the service.

This is the second time I’ve used it, and I honestly couldn’t recommend it more. It’s such a great concept because normally you wear a dress once and then don’t want to wear the same one to another event. Renting just makes so much sense.

I also love that it’s sustainable and better for the planet, which makes the whole experience even more enjoyable. Thank you so much — I’m really, really enjoying your service

Another perfectly seamless experience renting from HURR.

I’ve rented 5 dresses over the past 6 months, and Hurr have never disappointed. I will never go back!

A fantastic initiative. I use it every time I have an event

Great experience

Such a great idea!!! Would 100% use again

Hiring a gorgeous occasion dress via Hurr could not have been easier - the user experience was great, the quality of the dress was fantastic and the communication with the dress owner could not have been better. I have already teed up two more hires and would definitely recommend to anyone, especially those entering a summer full of events!

Love Hurr and everything they stand for. Feel like I’ve got a whole second wardrobe!

Great app for circular fashion economy. The messaging feature is a bit glitchy but otherwise had a great rental experience

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very responsive and everything works smoothly. Thanks Hurr for helping us all dress more easily and gloriously!

Really poor experience with no communication from Hurr customer service or the dress provider. Requested and paid for a dress with dates selected shown available. Completed ID checks and have received no update other than my request has expired and my refund will take 5-10 days. What a total scam and waste of time! I have tried to message the provider Loan my Look with no communication either. Why an earth is payment taken when a brand can just let a request expire 48 hours later? Useless- will use one of the many other providers instead!