I ordered 7-8 different hookah Tobaccos, all different brands and flavors. I’ve gotten to try out most of them already and they are top notch. Good quality and all are NOT EXPIRED which is very impor... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems... Ver mais
A empresa respondeu
I am from caribbean island St. Kitts and Neivs and recently ordered a hookah from Icon Shop. I was very impressed with the entire experience. The hookah arrived safely, was well-packaged, and the qua... Ver mais
A empresa respondeu
This hookah is amazing, also if you buy one don't forget to get the free gift it helps a ton. For flavors I highly recommend havanah and lemon pie those are my favorites. The shipping was fast and com... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de narguilé
- também em
- Tabacaria
Escrito pela empresa
The best online store to buy hookahs, shisha tobacco, coals, and hookah accessories. Our highest priority is customer satisfaction.
Informações de contato
Estados Unidos
- +1 (786) 903 3678
- hello@iconhookah.com
- iconhookah.com
3,9
Muito Bom
475 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 84% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Missing 2 items from my order and they…
Missing 2 items from my order and they want answer my calls or support tickets.
28 de setembro de 2026
Resposta da iconhookah.com
We’re sorry to hear about your concerns. When you contacted us about the missing items, we responded directly by email and requested photos of the items you received so we could investigate the discrepancy.
Unfortunately, we haven’t received a response with the requested photos yet. Please reply to our email at support@iconhookah.com so we can continue investigating and assist you further.
My item was never delivered
My item was never delivered, they scammed me of my money and no customer service number nor means of communicating with them, its been a month since then.
28 de setembro de 2026
Resposta da iconhookah.com
We’re sorry to hear about your experience. We did respond to your email on October 3 with guidance on what to do if the package could not be located after being marked as delivered. We understand how disappointing this situation is, especially when you needed the order for a special occasion. Please contact us at support@iconhookah.com so we can continue assisting you with this matter.
Resposta da iconhookah.com
Thank you for your feedback! 😊 We're glad you were happy with our service and the authenticity of our products. We truly appreciate your support and look forward to serving you again!
The best company for buying hookah…
The best company for buying hookah supplies.
17 de setembro de 2026
Resposta da iconhookah.com
Thank you for your kind words! 😊 We're happy to be your go-to shop for hookah supplies. We truly appreciate your support and look forward to serving you again!
⚠️ AWFUL CUSTOMER SERVICE — NO RESPONSIBILITY, NO REFUND
⚠️ BE VERY CAREFUL WITH INTERNATIONAL ORDERS
I had a very disappointing experience with Icon Hookah and, unfortunately, they refuse to take responsibility for what happened.
I ordered hookah tobacco from their store. Instead of correctly declaring the contents of the international shipment, the sender declared my package as “TEA FERMENTED OR BLACK OTHER.”
Israeli Customs inspected the package, found the hookah tobacco, and ultimately forfeited the entire shipment.
This is not my assumption about why it happened. I received an official written decision from Israeli Customs explicitly stating that the goods were forfeited due to an incorrect declaration regarding the nature of the goods.
I sent Icon Hookah the official Customs decision showing exactly why the shipment was forfeited. Despite this, they refused to refund me and refused to take responsibility for the incorrect customs declaration made on the shipment.
As a customer, I had absolutely no control over what the sender wrote on the customs declaration. I paid for the products and shipping, never received my order, and was left to absorb the entire loss because of a declaration I did not make.
Mistakes can happen. What matters is how a business handles them. In my case, instead of taking responsibility and resolving the problem, Icon Hookah left the customer to pay for the consequences.
If you're ordering internationally, I strongly recommend keeping this experience in mind. If something goes wrong with the customs declaration, you may be left without your products and without a refund.
23 de setembro de 2026
Avaliação não solicitada
I have been reaching out about my order…
I have been reaching out about my order and still have not been contacted with any updated details on my items. Still have not received my items after the label was created over a week ago.
19 de agosto de 2026
Resposta da iconhookah.com
We’re sorry to hear about your concerns. According to the tracking information, your package was marked as delivered on August 24.
If you still haven’t received your items or are experiencing any issues with the delivery, please contact us at support@iconhookah.com with your order details so we can look into the matter further. Thank you!
Icon shop is the best
Icon shop is the best. It has just everything I need. Great quality flavors specially i love the darkside flavors that they have.
25 de agosto de 2026
Resposta da iconhookah.com
Thank you so much for your amazing review! We're thrilled to hear that you love our selection and product quality, especially the Darkside flavors. We truly appreciate your support and look forward to keeping your favorite flavors in stock for you!
2 of my e-hookahs exploded while…
2 of my e-hookahs exploded while charging for the first time prior to the the first use. I’ve tried calling customer service and online chat assistance without any success. The response by email seems AI generated and doesn’t resolve the issue at all. Very disappointed, won’t be buying from them again.
24 de agosto de 2026
Resposta da iconhookah.com
We’re very sorry to hear about your experience and understand how concerning this situation must be. We’ve been reaching out to request photos of the affected e-hookahs so we can properly review the issue, but we haven’t received a response yet. We’re currently waiting for the requested photos to help us assess the situation and determine the appropriate next steps.
Please contact us at support@iconhookah.com so we can continue assisting you. Your safety and concerns are important to us, and we appreciate the opportunity to address this matter.
Resposta da iconhookah.com
We're sorry to hear that you haven't received your items. According to the tracking information, your package was marked as delivered on August 26. If you haven't received it, please contact us at support@iconhookah.com with your order details so we can review the situation and assist you further. Thank you!
Great quality product & great price as…
Great quality product & great price as well as shipping. My order came a day early!!
30 de agosto de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you for your wonderful feedback! 😊 We're happy to hear you loved the product quality, pricing, and shipping, and that your order arrived a day early! We truly appreciate your support and look forward to serving you again!
Could not have asked for better service…
Could not have asked for better service everything was as I was expecting and more.
10 de agosto de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you so much for your wonderful feedback! We're thrilled to hear that everything met and exceeded your expectations. We truly appreciate your support and look forward to providing you with another great experience!
Great variety, fresh shisha
Great variety, fresh shisha, and super fast shipping. All in all a great experience! Would buy from Icon again and would definitely recommend.
21 de agosto de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you so much for your fantastic review! 😊 We're glad you enjoyed our wide selection, fresh shisha, and fast shipping. We truly appreciate your recommendation and look forward to serving you again at Icon Hookah!
Je trouve ça stupide de leur part de…
Je trouve ça stupide de leur part de vendre en France si les colis sont systématiquement bloqué par la douane.
Ne commandait pas sur ce site, si vous êtes français, vous allez perdre de l’argent car ils ne veulent pas vous rembourser même partiellement.
17 de agosto de 2026
Avaliação não solicitada
Resposta da iconhookah.com
We’re sorry to hear about your experience and understand your frustration with customs delays. International shipments may be subject to inspections, restrictions, and clearance procedures imposed by the destination country, which are outside our direct control. Our shipping and customs policies are available to customers at checkout. We understand your concerns regarding refunds and encourage you to contact us at support@iconhookah.com with your order details so our team can review your case and clarify the available options.
Everything was great
Everything was great, product came in packaged carefully and properly
Only thing I’ll say is I paid for a faster delivery and ended up being later than the cheaper option.
Asides from that everything was good
Recommend for the price
29 de julho de 2026
Resposta da iconhookah.com
Thank you for your feedback! We're glad everything arrived safely and was packaged carefully. We're sorry the faster shipping option took longer than expected. Delivery times can sometimes vary due to carrier delays, but we appreciate you bringing this to our attention. Thank you for your recommendation and support!
Top quality products and very fast…
Top quality products and very fast delivery.
Thanks a lot for the staff
7 de agosto de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you so much for your kind words! We're happy to hear you're satisfied with our product quality and fast delivery. We'll be sure to share your appreciation with our team. Thank you for choosing Hookah Lab!
Resposta da iconhookah.com
Thank you for your feedback! We're glad you enjoyed the flavor, and we appreciate you sharing your experience. Shisha can burn faster depending on heat management and packing technique, but we value your feedback and hope your next session is even better!
Large selection of shisha
Large selection of shisha. Super fast shipping and incredibly fresh.
27 de julho de 2026
Resposta da iconhookah.com
Thank you for your great feedback! We're glad you enjoy our wide selection of shisha and that your order arrived quickly and fresh. We truly appreciate your support and look forward to serving you again!
It's a leading and powerful company. Thank you all
It's a leading and powerful company.
19 de julho de 2026
Resposta da iconhookah.com
Thank you for your kind words and support! We truly appreciate your confidence in Hookah Lab and are grateful to have you as our customer. We look forward to serving you again!
Great service, Fast Shipping
Customer services contacted me to discuss my order and make sure they got me what I needed. Shipping was fast & excellent service, can't ask for anything else!
22 de julho de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you so much for your wonderful feedback! 😊 We're glad our team could help you find exactly what you needed and that your order arrived quickly. We truly appreciate your support and look forward to serving you again!
Fast delivery!!
7 de julho de 2026
Avaliação não solicitada
Resposta da iconhookah.com
Thank you for your fantastic review!
We're so glad to hear your order arrived quickly. Providing fast and reliable shipping is something we strive for, and we're happy we could deliver a great experience.
We truly appreciate your support and look forward to serving you again!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.