Ship from USA to Kenya Avaliações 

I feel obliged to write this review even though i had written one in another forum. I have used imail before. Even though there were severe delays in shipping, i was very understanding because the communication lines were always open n they maintained a certain level of transparency. This time, i had to keep asking for details about my package arriving for over a week before they could confirm to me any of this. Even still as i asked and timelines had passed, i was replied rudely when i now demanded for this information being told that they don't like dealing with customers who make demands. So they expect to operate however they wish, not respecting the timelines they have laid out, and not be questioned! So then, my package arrived in the country on 2nd dec and i made all payments i was asked to pay but still whenever i asked for local delivery, I'd get unhelpful answers like... Your package should be there already and to call the courrier. Courrier said they can't check without a waybill number. You can imagine the back and forth emails for days until today 8th dec, i finally called with full details and got my package. So i decided to weigh it before opening it, and it weighs 6.7kg while imail weighed it at 8.4kgs. so i have contacted them once again and have not even opened the package so that i maintain the evidence. I'm yet to get a response. I won't be surprised if they don't accept liability. Its been the trend.

Super affordable and very fast shipping. Work on doing UK too please

If shipping from the US and want goods delivered to your door with less hustle use this company. It's really straightforward.

This is honestly the best service to ship goods to Kenya at the moment. The reviews don't do them enough justice. I mean I got my shipment in 6 days. One thing to note though is that they have their own way of managing deliveries. As long as you are okay with that, you'll be fine.

The process is different from what I'm used to but they'll deliver everything intact

Perfect. One can even ship perishables with this service

Consistency seems to be back. I like the new shipment timelines

Good prices. It's also a straightforward process and they deliver to your house.

Service has been largely dependable in recent times. Nothing has been out of the ordinary. Note that communication is mostly done on email though

Regular updates that are very informative. This is one company I don't have to keep contacting just to figure out where my package is. Good service

I have shipped at least twice a month with iMail. When they used Turkish, service was really slow but when they switched, the service really improved.

Honest pricing. Door delivery. It's like a mini FedEx. Only cheaper. Pricing is inclusive of Customs. If you continue with the speed and the door deliveries, then count me as a repeat customer

The service is perfect for personal effects. Good packaging and labeling. No one does it better

I do a lot of shipments from the UK and US and I most times have an issue with pricing. I've used African Salihiya, Kentex, StatesDuka, Savo and the issue of volume has always triggered bad emotions but this one has the most genuine pricing. You pay for weight. That's it. Nothing else meant to fleece your pockets

Good service with door delivery. I had informed the rider to throw them over the fence and just collected them. Thanks again

Very reliable and fast of late. Keep it up

No volumetric charges. Less than two weeks delivery. Delivery to your door. I really can't complain.

This was my first time using iMail to ship items from US. My disclaimer here is i had not read any reviews. I have previously used Kentex Cargo who were honest, reliable but slightly expensive. The term "cheap is expensive" is true and especially in this case.

I ordered items online that were all delivered to iMail staten address by 9th August. The items shipped out on the 21st August. This was after following their instructions in sending all details of all packages to ship out. I had a total of 5 packages. They confirmed receipt of 5 packages and shared photos to confirm. I was told that by Thursday, 26th, i will have the goods delivered to me. Things went downhill once the goods arrived in Kenya.

I received the invoice in my inbox to pay for the packages on 27th August despite (delay/ problem number 1). Once i made payments, i was told i would receive the good by Friday, 27th. Delivery was made on Sunday afternoon despite my constant emails requesting information. The cherry ontop of the cake, they have misplaced one of the packages (i have only received 4 packages). The fact that i have to send email after email following up on my package is least to say frustrating. I have no contact number to call other than the contact in USA which no one picks. Right now the most up to date information i have on email is that they have received my information and will contact me... Still waiting to see if this package will reach me. This will be the first and last time i use iMail and would not recommend you use them unless you are comfortable with the potential of your packages missing and dealing with such poor communication.