What helpful people! Special thanks to Loreta in the office . Her patience is exemplary. She is an asset to Insulation Wholesale. Driver rang when getting near . All safely off loaded , stored &... Ver mais
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Perfect. Great prices that compete with all the industry specialist suppliers, and I buy in full artic loads direct from the manufacturers too! Returned to my business premises to find the pallets... Ver mais
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Well laid out website, had plenty of what I wanted , no fuss at checkout. Had call within 48 hrs regarding delivery , had call from delivery driver on arrival , insulation stacked neatly . Nice hel... Ver mais
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We ordered a large amount of insulation for a renovation project we are working on. Lovely driver ,very helpful but only half the load. Company rectified it very quickly and the rest of it turned up t... Ver mais
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Detalhes da empresa
Escrito pela empresa
Insulation Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 350 products such as PIR insulation boards, glass wool and acoustic insulation, polystyrene insulation and screeding products at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, West Thurrock, RM20 3FN, Grays,Essex, Reino Unido
- 0203 318 7316
- support@insulationwholesale.co.uk
- insulationwholesale.co.uk
4,8
Excelente
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
service could not better all came the…
service could not better all came the next day wow
10 de abril de 2024
Resposta da Insulation Wholesale
Dear Andrew,
Thank you for your kind review.
We are thrilled to hear that you were impressed with our service and the speedy delivery of your order. Providing excellent service and quick turnaround times is a top priority for us, and we are delighted that we could exceed your expectations.
If you ever need assistance in the future or have any questions, please do not hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon.
Best Wishes,
Alina Merkul
Head of Supply Chain
I Bought 100mm & it was all warped
I bought 25mm, 50mm & 70mm and it's all been excellent quality.
I bought a load of 100mm for roof insulating and it was all warped and unusable.
21 de março de 2024
Resposta da Insulation Wholesale
Dear Nicholas,
Thank you for taking the time to share your review.
I can see in the system that you placed the order for the 100mm PIR Insulation boards back in February, and they have been delivered successfully and signed for.
Regrettably, we were not made aware of any issues regarding your specific order, as no reports were filed with us, and there were no remarks noted on the Proof of Delivery from the transport company. If you encounter any difficulties with your orders in the future, please reach out to us directly at support@insulationwholesale.co.uk, and we will promptly address the matter.
Should you require any further assistance, please don’t hesitate to let us know. We strive to improve our service and look forward to the opportunity to better serve you in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Delivery of insulation boards
Prompt delivery,The driver was so helpful, his name was David Korsos.Makes a change to get helpful people. Thankyou David
9 de abril de 2024
Avaliação não solicitada
Resposta da Insulation Wholesale
Dear Liz,
Thank you very much for your kind review! We're thrilled to hear that you were pleased with our prompt delivery service and that the driver David made a positive impression on you with his helpfulness.
We'll be sure to pass along your thanks to David for his exceptional service. We're fortunate to have team members like him who go above and beyond to assist our customers.
Once again, thank you for choosing us, and we look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Wojciech,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our prices competitive and that you were pleased with the speed of delivery.
Ensuring affordability and prompt delivery are priorities for us, so it's wonderful to know that we met your expectations in these areas.
Once again, thank you for choosing us. We hope to have the opportunity to serve you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Items delivered on the day they were…
Items delivered on the day they were meant to be. Items were as described and ordered. Driver very helpful. My only criticism, thus 4 not 5 stars was the delivery. I was told it could be from 8 in the morning until 5 at night. In today's day and age, logistics are usually computerised. Mine was because I had a track and trace. But that did not go live until after 9am on the day. It told me I was 4th on the delivery but and that the driver was on No. 2 delivery, but still no estimated time. Bottom line, they should 1. Be able to tell me the day before, where I am on the schedule and 2. Narrow it down to at least a 2 hour window, not a 9 hour one.
3 de abril de 2024
Resposta da Insulation Wholesale
Dear Adrian,
Thank you for sharing your feedback with us. We're pleased to hear that your items arrived on the scheduled day and that they met your expectations in terms of description and quality. It's also great to know that our driver provided helpful assistance during the delivery process.
Regarding the delivery process, we want to acknowledge that we rely on a third-party delivery company that provides us with an all-day service. We make every effort to keep our customers well-informed with accurate updates on their delivery. However, there may be situations where real-time information on estimated arrival times may not be immediately available. In such cases, please feel free to contact our customer support team. They will do their best to assist you promptly.
We genuinely appreciate your business and the opportunity to serve you. Should you have any further questions or concerns, please feel free to get in touch with us.
Best Wishes,
Alina Merkul
Head of Supply Chain
Good quality timber
Good quality timber, arrived within 2 days and was delivered with care and thought
2 de abril de 2024
Resposta da Insulation Wholesale
Dear Davy,
Thank you so much for your wonderful review! We're delighted to hear that you were satisfied with the quality of the plywood you received and that it arrived promptly within two days.
Ensuring that our products reach our customers in excellent condition and within a reasonable timeframe is always our goal, so we're thrilled that you felt your order was handled with care and thought during the delivery process.
Thank you once again for choosing us. We look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Joe,
Thank you for sharing your positive feedback with us!
We are thrilled to hear that you were satisfied with our delivery service and found our prices to be competitive. Ensuring a smooth and efficient delivery process is a top priority for us, and we're glad to know that we met your expectations in this regard. Providing value for our customers is something we continuously strive for, and we're delighted that you found our prices to be good.
If you ever have any questions or need assistance, please do not hesitate to reach out.
We are here to help and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Nathan,
Thank you so much for your kind review!
We're thrilled to hear that you appreciated our efforts in communication, timely delivery, and customer service. It's fantastic to know that we were able to meet your expectations in these areas.
Once again, thank you for choosing us. We look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great prices and great customer…
Great prices and great customer service. Delivered when needed and delivery driver was most helpful. Product arrived as described and complete with no damages. Will order again from this firm
28 de março de 2024
Resposta da Insulation Wholesale
Dear Paul,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our service and that you found our prices to be great and our customer service top-notch.
Ensuring timely delivery and providing helpful assistance is always our priority, so we're delighted to know that our delivery driver was able to assist you efficiently.
We greatly appreciate your support and your intention to order from us again. Rest assured, we'll continue to strive for excellence in both our products and our service to ensure that your future experiences with us are just as positive.
Thanks again for choosing us. We look forward to serving you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
They were cheaper than anywhere else…
They were cheaper than anywhere else for what I wanted. Delivery was on time and items just what I wanted. Very happy
29 de março de 2024
Resposta da Insulation Wholesale
Dear Mr George,
Thank you so much for your fantastic review!
We are thrilled to hear that you found our prices competitive and that we were able to provide you with exactly what you were looking for. Ensuring timely delivery and meeting our customers' expectations are always our top priorities, and we are delighted to have achieved this for you.
If you ever need anything else or have any further feedback, please feel free to reach out.
Thank you for choosing us, and we look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Bill,
Thank you for your kind words!
We are thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we are delighted that you plan to use our services again in the future.
If there's anything specific you loved about your experience or any suggestions you have for us to improve, please feel free to share. Once again, thank you for choosing us, and we look forward to serving you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Very pleased.
Well laid out website, had plenty of what I wanted , no fuss at checkout.
Had call within 48 hrs regarding delivery , had call from delivery driver on arrival , insulation stacked neatly .
Nice helpful & polite people.
Will use again.
27 de março de 2024
Resposta da Insulation Wholesale
Dear Jerry,
Thank you so much for your positive review!
We are thrilled to hear that you had a great experience with our website and found everything you needed easily. It is wonderful to know that your checkout process was hassle-free and that you were promptly contacted regarding delivery. We are delighted that our delivery driver ensured your insulation was neatly stacked upon arrival and that you found our team to be helpful and polite. Providing excellent service is what we strive for, and we're pleased to have met your expectations.
We look forward to serving you again in the future. If you ever need anything else, please do not hesitate to reach out.
Best Wishes,
Alina Merkul
Head of Supply Chain
Split order delivery …
Prompt delivery of first part of order...
Although no tracking app for second part... very helpful staff once phone was answered... and they DID phone me back with delivery details.
4 de abril de 2024
Resposta da Insulation Wholesale
Dear David,
Thank you for taking the time to share your experience with us.
We are glad to hear that the first part of your order was promptly delivered.
We are pleased to hear that our staff was helpful when you reached out by phone and that they were able to provide you with the necessary delivery details. Providing excellent customer service is our priority, and we appreciate your patience and understanding.
If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We hope to serve you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Costin,
Thank you so much for your positive feedback!
We are thrilled to hear that you are pleased with both the product and the delivery service. It is our goal to provide excellent products along with a seamless delivery experience, and we're delighted that we met your expectations.
If you have any further questions or feedback, please don't hesitate to reach out.
We are here to assist you.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Delroy,
Thank you for taking the time to leave us a positive review!
We are delighted to hear that you were satisfied with our efficient and speedy delivery service. Ensuring timely delivery is a top priority for us, and we are glad we could meet your expectations.
If you ever need anything in the future, please do not hesitate to reach out.
Thanks again for your feedback!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service and communication
Great service and communication. Delivery driver was very helpful and it arrived promptly
19 de março de 2024
Resposta da Insulation Wholesale
Dear Joshua,
Thank you for taking the time to leave us such a positive review!
We're delighted to hear that you had a great experience with our service and communication. Ensuring prompt delivery and helpful assistance from our drivers is important to us, and we're thrilled that you had a positive encounter with our delivery team.
We appreciate your support and recommendation!
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Martin,
Thank you for your fantastic review! We're delighted to hear that you found our prices great and our delivery fast and on time.
Customer satisfaction is our top priority, and it's wonderful to know we met your expectations.
If you ever need anything else, don't hesitate to reach out. Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
All round preferred insulation supplier
Good price, great communication, fast delivery.
19 de março de 2024
Resposta da Insulation Wholesale
Dear Peter,
Thank you for your positive feedback!
We're thrilled to hear that you found our prices competitive, and we're glad that our communication was to your satisfaction. Ensuring fast delivery is a priority for us, and we're pleased that we could meet your expectations in that regard as well.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Straightforward experience
Ordered plasterboard, was delivered and everything was fine.
14 de março de 2024
Resposta da Insulation Wholesale
Dear Amr,
Thank you for taking the time to leave us a review!
We are pleased to hear that your experience with us was straightforward and hassle-free. Delivering your plasterboard seamlessly is what we strive for, and we are glad everything meets your expectations.
If you ever need anything else or have any questions, feel free to reach out.
We appreciate your business!
Best Wishes,
Alina Merkul
Head of Supply Chain
Cheap, quick delivery, great customer service
This company were the cheapest I found, were able to deliver soon after ordering and had great customer service - after placing my order I wished to modify my order (adding extra boards) and they were happy to help, and delivered the extra boards with the rest. I will be buying from them in future.
28 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Dan,
Thank you for sharing your experience with us!
We're thrilled to hear that you found our prices competitive, our delivery prompt, and our customer service exceptional. We're always here to accommodate any modifications or additional requests to ensure your satisfaction.
We look forward to serving you again in the future and appreciate your continued support!
Best Wishes,
Alina Merkul
Head of Supply Chain
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