What helpful people! Special thanks to Loreta in the office . Her patience is exemplary. She is an asset to Insulation Wholesale. Driver rang when getting near . All safely off loaded , stored &... Ver mais
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Veja o que dizem as avaliações
Perfect. Great prices that compete with all the industry specialist suppliers, and I buy in full artic loads direct from the manufacturers too! Returned to my business premises to find the pallets... Ver mais
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Well laid out website, had plenty of what I wanted , no fuss at checkout. Had call within 48 hrs regarding delivery , had call from delivery driver on arrival , insulation stacked neatly . Nice hel... Ver mais
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We ordered a large amount of insulation for a renovation project we are working on. Lovely driver ,very helpful but only half the load. Company rectified it very quickly and the rest of it turned up t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Insulation Wholesale is one of the largest specialist wholesalers in the UK. Our product range includes over 350 products such as PIR insulation boards, glass wool and acoustic insulation, polystyrene insulation and screeding products at low wholesale pricing and second to none customer service.
Informações de contato
Unit A, The Triton Centre, Weston Avenue, West Thurrock, RM20 3FN, Grays,Essex, Reino Unido
- 0203 318 7316
- support@insulationwholesale.co.uk
- insulationwholesale.co.uk
4,8
Excelente
933 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service, received in two days, exactly as ordered.would use again.
15 de março de 2024
Resposta da Insulation Wholesale
Dear Karen,
Thank you for your glowing review!
We are delighted to hear that you had an excellent experience with our service and that your order arrived promptly and accurately. Your satisfaction is our utmost priority, and we are thrilled to know that you would choose to use our service again.
Should you need anything in the future or have any questions, please do not hesitate to reach out.
We look forward to serving you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
As expected..
As expected... I am not good at writing reviews when really the minimum you expect should be what happens... good company, no issues and delivered on time.
10 de março de 2024
Resposta da Insulation Wholesale
Dear Alex,
Thank you for taking the time to leave a review.
We are glad to hear that your experience met your expectations. Providing reliable service and timely delivery are fundamental to us, and we are pleased that everything went smoothly for you. I
If you ever need anything in the future, feel free to get in touch.
We look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
On time delivery
On time delivery, great price, placed it on my property exactly as I asked.
28 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Trent,
Thank you so much for your positive feedback!
We are thrilled to hear that you are satisfied with our service. Ensuring timely delivery and meeting your specific requests are top priorities for us.
If you ever need assistance in the future, do not hesitate to reach out. We appreciate your business!
Best Wishes,
Alina Merkul
Head of Supply Chain
Fantastic service from start to finish
Fantastic service from start to finish, product arrived very quickly and in Exellent condition
6 de março de 2024
Resposta da Insulation Wholesale
Dear Lee,
Thank you so much for your glowing review!
We are thrilled to hear that you had a fantastic experience with us from start to finish and that your product arrived swiftly and in excellent condition.
Providing exceptional service and ensuring that our products reach our customers promptly and in perfect condition are top priorities for us, and we're delighted that we met your expectations.
If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out. We are here to help!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great to deal with
Great to deal with, fast delivery, arrive when stated, would definitely use again, highly recommended
4 de março de 2024
Resposta da Insulation Wholesale
Good Afternoon,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us, from start to finish.
Providing fast and reliable delivery is a priority for us, and we're glad to know that your order arrived as expected. We truly appreciate your recommendation and look forward to serving you again in the future.
If you ever need anything else, don't hesitate to reach out. We're here to help!
Best Wishes,
Alina Merkul
Head of Supply Chain
Very friendly and helpful
Very friendly and helpful, my order was low on stock and suggested an alternative, arrived pretty much next day
Would highly recommend
4 de março de 2024
Resposta da Insulation Wholesale
Dear Graham,
Thank you for your kind words! We're delighted to hear that you found our team to be very friendly and helpful.
We always strive to assist our customers in finding the best solutions, even if their original order is low on stock. It's fantastic to know that your alternative suggestion worked out well, and that your order arrived promptly.
Your recommendation means a lot to us and we look forward to working with you again in the future.
Best Wishes,
Alina Merkul
Head of Supply Chain
good service and products delivered on time
happy with the customer service, very helpful and responsive. delivery was on time
4 de março de 2024
Resposta da Insulation Wholesale
Dear Baz,
Thank you for your positive review!
We're thrilled to hear that you were pleased with our customer service and found our team to be helpful and responsive. Ensuring timely delivery is a top priority for us, so we're glad to know that your order arrived on time.
We look forward to working with you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Excellent service and very good price
Excellent service and very good price. I shall definitely be using them again.
22 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Peter,
Thank you for your kind words!
We're thrilled to hear that you were pleased with our service and pricing.
We look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. We're here to help!
Best Wishes,
Alina Merkul
Head of Supply Chain
Just brilliant
Very good from start to finish, easy to use website, ordered over the weekend with 2-5 days delivery, notification of only 2 days for delivery with live tracking number so was able to know down to the minute of arrival and all at a excellent price plus a £20.00 voucher for my next order.
2 de março de 2024
Resposta da Insulation Wholesale
Dear Roger,
Thank you for your fantastic review!
We're thrilled to hear that you had such a positive experience with us. Making our website user-friendly and providing accurate delivery estimates are top priorities, so we're glad to know that it all worked seamlessly for you.
If you ever need anything else, we're here to help.
Best Wishes,
Alina Merkul
Head of Supply Chain
Fantastic value for money ordered 15…
Fantastic value for money ordered 15 moisture resistant plaster boards some metal stud and some bags of plaster nearly saved myself £300 on wicks prices and delivered to my driveway without any damage or issues the driver was fantastic would highly recommend
many thanks
27 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Jonathan,
Thank you so much for your glowing review! We're thrilled to hear that you found fantastic value for money with our products and that you were able to save significantly compared to other retailers. Ensuring competitive prices while maintaining product quality is a priority for us, and we're glad we could deliver on that.
We're delighted that your delivery was smooth and without any issues, and we'll be sure to pass along your compliments to our driver.
We truly appreciate your recommendation and your business.
Best Wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Peter,
Thank you for your review! We're delighted to hear that your delivery arrived on time, within budget, and was transported safely. Customer satisfaction is our top priority, and we're pleased that we could meet your expectations in these areas.
We appreciate your business and look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great service
Great service, speedy delivery, great price! What more could you ask for?
24 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Michael,
Thank you so much for your wonderful review! We're thrilled to hear that you were satisfied with our service, speedy delivery, and competitive pricing.
Customer satisfaction is our top priority, and we're delighted that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help!
Thanks once again for choosing us, and we look forward to serving you again!
Best Wishes,
Alina Merkul
Head of Supply Chain
Good prices and fast delivery
Good prices. Free and fast delivery. The guys unloaded it exactly where I needed it. Great service
28 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Mr Bell,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with our prices, delivery service, and the helpfulness of our team. Providing a seamless and efficient experience for our customers is always our goal, and we're glad that we could meet your expectations.
It's fantastic to hear that our delivery driver was able to unload the items where you needed them.
Once again, thank you for choosing us for your needs, and we look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Very very good prices
Very very good prices. Very quick deliveries. Had more than 80 sheets of plasterboard delivered and only one damaged board which is impressive
20 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Jamie,
Thank you so much for your fantastic review! We're thrilled to hear that you found our prices to be very good and our delivery service to be very quick. We strive to provide top-notch products and services to our customers, so it's wonderful to know that we met your expectations.
We apologise for the inconvenience caused by the damaged board, but we're glad to hear that it was just one out of more than 80 sheets delivered. Our team is always working hard to ensure the best quality control, and we'll certainly take your feedback into consideration to further improve our processes.
Once again, thank you for choosing us and we hope to serve you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
Ridiculous to be honest.
25 sheets of acoustic plasterboard was ordered. The driver turned up and pointed out that the whole lot was all smashed up. (Pretty sure whoever loaded it must have seen this and ignored it) They took 3 away and then more of them broke due to damage. The driver told me they would replace the same day (which they didn’t) then the next day they came out with a replacement 5 and it was the wrong type of plasterboard. I then had to wait for a third delivery. What a huge inconvenience this all was when I’m trying to get a job done. How on earth can you have to come out three times to deliver some plasterboard is beyond me. The only positive thing is that the driver was very friendly and apologetic. Wasn’t his fault though.
23 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear James,
We are sorry to hear that the materials that were delivered to your site were in damaged condition and we apologise for any inconvenience this may have caused you.
Unfortunately, we were not aware of the communication you had with the driver at the time. We encourage our customers to contact our dedicated support team in case as soon as damage is discovered. Our support team is available through phone at 0203 318 7316 or email at support@insulationwholesale.co.uk , we will be happy to give you prompt assistance in helping to resolve any issues.
One of our customer support representatives will reach out to you shortly via email to try to rectify the situation.
We value your feedback and hope to have the opportunity to work with you again in the future.
Best wishes,
Alina Merkul
Head of Supply Chain
Resposta da Insulation Wholesale
Dear Jurgen,
Thank you so much for your kind words!
We are thrilled to hear that you had a great experience with our customer service team. Providing excellent service is a top priority for us, and we are delighted that we could meet your expectations.
If there is anything else you need or if you have any further feedback, please feel free to reach out.
We look forward to serving you again.
Best Wishes,
Alina Merkul
Head of Supply Chain
We had a delivery of plasterboards…
We had a delivery of plasterboards today and whoever the driver was has done an excellent job. I left a tarpaulin sheet and ask if he would just cover it because of the rain and he did just that also secured it with some bricks thank you so much for an excellent service from order to delivery. We will definitely use again
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Insulation Wholesale
Dear Tina,
Thank you for your fantastic feedback!
We're thrilled to hear that the delivery driver went above and beyond to ensure your plasterboards were protected from the rain. Providing excellent service from order to delivery is what we strive for, and we're delighted to know that we met your expectations.
We look forward to serving you again in the future. Thank you for choosing us!
Best Wishes,
Alina Merkul
Head of Supply Chain
Always fast and reliable service
Always fast and reliable service. Plus, each driver is always very happy, friendly and willing to help.
22 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Adrian,
Thank you for taking the time to share your experience with us!
We are delighted to hear that you find our service fast and reliable. Our team takes great pride in ensuring prompt and efficient service for our customers.
We are especially thrilled to hear your positive remarks about the drivers. Maintaining a happy and friendly team is essential to us, and it's heartening to know that their positive attitude has made an impact on your experience.
If there is anything else you need or if you have any further feedback, please feel free to reach out. We value your feedback and look forward to continuing to provide you with excellent service.
Best Wishes,
Alina Merkul
Head of Supply Chain
Great Buskness
Great web site, good communication from delivery team. Product just as advertised, neatly packaged and protected.
19 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Stuart,
Thank you for your wonderful feedback!
We're delighted to hear that you found our website user-friendly and that you had a positive experience with our delivery team. Ensuring clear communication and delivering products as advertised is essential to us.
We're glad to know that your order arrived neatly packaged and protected.
We appreciate your support and hope to serve you again soon!
Best Wishes,
Alina Merkul
Head of Supply Chain
Great company
Great company, even better delivery service, fast and received a call before delivery and the driver helped to unload our order.
20 de fevereiro de 2024
Resposta da Insulation Wholesale
Dear Emily,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our delivery service. Ensuring a smooth and convenient delivery process is a top priority for us, and we're glad that our driver was able to assist you with unloading your order.
We appreciate your support and look forward to serving you again in the future!
Best Wishes,
Alina Merkul
Head of Supply Chain
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