The customer service person was very helpful and friendly, and she understood what I needed. In fact, she guided me through the process, which made the transaction very easy and stress-free .
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Veja o que dizem as avaliações
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
A empresa respondeu
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Ver mais
A empresa respondeu
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Informações de contato
Level 2, 696 Bourke Street, 3000, Melbourne, Austrália
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So far all good
3 de agosto de 2026
Resposta da insurance.com.au
Hi Marie-Claire,
Thank you for the review. We are glad to hear you had a good experience with insurance.com.au.
Resposta da insurance.com.au
Hi Rapiporn,
We’re pleased to know we could be there to support you when you needed us. We really appreciate your feedback.
Very helpful assistant
7 de agosto de 2026
Resposta da insurance.com.au
Hi Mary,
Thank you for your review. We’re pleased to hear our team was able to assist you and provide the support you needed. We really appreciate you taking the time to share your feedback.
Very easy to make a insurance
6 de agosto de 2026
Resposta da insurance.com.au
Hi Xuefeng,
Thank you for the great review! We are glad you had an easy experience with insurance.com.au.
The input screen is not very user…
The input screen is not very user friendly. Also, the absence of EFT & Bpay is not acceptable. I had to talk to a customer service officer for several minutes to convince that our company do deal with EFT and Bpay only for payments. we do not use and have Cr or Dr cards in the company name.
6 de agosto de 2026
Resposta da insurance.com.au
Hi Guna,
Thank you for taking the time to share your feedback.
We're sorry to hear the process wasn't as straightforward as expected. We appreciate your comments and will share them with the relevant team as we continue to improve the customer experience.
Quick Response and excellent commitment
Quick Response, attention to details and commitment
4 de agosto de 2026
Resposta da insurance.com.au
Hi there, Thank you for your review. We are pleased to hear our team delivered a prompt and attentive service.
Fast and efficient
4 de agosto de 2026
Resposta da insurance.com.au
Hi there,
Thank you for your review. Providing fast and efficient service is something we strive for, so it's great to hear this was your experience.
Little bit of a convoluted process to…
Little bit of a convoluted process to make a notification regarding a potential complaint and having to work through brokers rather than the insurer though I respect you need adequate details. Solicitor was excellent
4 de agosto de 2026
Resposta da insurance.com.au
Hi Eric,
Thank you for your feedback. We appreciate you taking the time to share your experience and are pleased to hear the solicitor provided excellent support. Your comments have been noted as we continue to review and improve our processes.
Resposta da insurance.com.au
Hi Cynthia,
Thank you for the great review. We are glad you had a good experience with insurance.com.au.
Difficulty renewing
Difficulty renewing. Too many calls to remind me to renew. My other insurance companies (car, home, health) didn’t ’remind’ me with several call. Like I don’t know it’s due/lapsed! My business is with my professional association. Insurance House and a bi-product of that. I clearly can’t renew with insurance.
And it’s expensive! I would have thought that a partnership with my association would offer a better price. I’ll be looking elsewhere next year
29 de julho de 2026
Resposta da insurance.com.au
Hi Lydia,
Thank you for taking the time to leave a review.
We are sorry to hear we didn't meet your expectations. Your feedback is important to us, and we'd appreciate the opportunity to better understand your experience. Please contact us on 1300 468 730 or support@insurance.com.au so we can assist you further.
Resposta da insurance.com.au
Hi there,
Thank you for the great review. We are glad you had an easy experience with insurance.com.au.
Resposta da insurance.com.au
Hi Charles, Thank you for your feedback. We're pleased to hear you found the process efficient and appreciate you taking the time to leave a review.
The quote process was simple…
The quote process was simple to understand and thorough for assessing my needs. My insurance documents came through quickly after purchasing.
26 de julho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for your review. We are glad you found the quote process straightforward and that your insurance documents arrived quickly. We appreciate you choosing insurance.com.au.
Excellent company
25 de julho de 2026
Resposta da insurance.com.au
Hi Vlad,
Thank you for the great review. We are glad to hear you had an excellent experience with insurance.com.au.
A great experience
A great experience. Applying online was really easy and customer service helped me quickly and helpfully with my queries.
31 de julho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for the lovely review. We are glad you had an easy experience online and with our customer service team; that's exactly what we aim for at insurance.com.au.
Helpful,friendly, patient and professional
Helpful,friendly, patient, efficient,explaining things well!
31 de julho de 2026
Resposta da insurance.com.au
Hi Jane.
Thank you for the great review. We are glad to hear you had a positive and clear experience with our customer service team.
easy to renew !
23 de julho de 2026
Resposta da insurance.com.au
Hi Ruth,
Thank you for the great review. We are glad to hear you had an easy experience renewing!!
It was easy to navigate
23 de julho de 2026
Resposta da insurance.com.au
Hi Wajiha,
Thank you for the review. We are glad you had an easy experience with insurance.com.au.
Resposta da insurance.com.au
Hi Dawa,
Thank you for the review. We are glad you had an easy experience with insurance.com.au.
Resposta da insurance.com.au
Hi Dimple
Thank you for the great review. We are glad to hear you had an easy renewal with insurance.com.au.
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