The customer service person was very helpful and friendly, and she understood what I needed. In fact, she guided me through the process, which made the transaction very easy and stress-free .
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Veja o que dizem as avaliações
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
A empresa respondeu
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Ver mais
A empresa respondeu
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Informações de contato
Level 2, 696 Bourke Street, 3000, Melbourne, Austrália
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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Resposta da insurance.com.au
Hi Rosalin,
Thank you for the great review. We are glad you had a quick and efficient experience with insurance.com.au.
Was easy to do
20 de julho de 2026
Resposta da insurance.com.au
Hi Sue,
Thank you for the great review. We are glad you had an easy experience with insurance.com.au.
My experience was smooth every thing…
My experience was smooth every thing went fine
27 de julho de 2026
Resposta da insurance.com.au
Hi Nurhayati,
Thank you for the great review. We are glad you had a smooth experience with insurance.com.au.
Quick and easy to use online
27 de julho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for the great review. We are glad to hear you had a quick and easy experience with insurance.com.au; that's exactly what we aim for.
Resposta da insurance.com.au
Hi Stephen,
Thank you for the review. We are glad to hear you had a positive experience with insurance.com.au.
easy and affordable
simple to get done online and more affordable for the same cover as the company I had been with for 20 years.
22 de julho de 2026
Resposta da insurance.com.au
Hi Sue, Thank you for your kind feedback. Weare pleased to hear you found the online process simple and were able to secure the cover you needed at a competitive price. We appreciate your support.
Quick Service
1 de julho de 2026
Resposta da insurance.com.au
Hi Harald, Thank you for the review. We are glad to hear you had quick service with insurance.com.au.
Fast, friendly, helpful
They approved for me to have cover for something more specific, were prompt, friendly, helpful.
24 de julho de 2026
Resposta da insurance.com.au
Hi Nicola,
Thank you for the great review. We are glad to hear you had a fast, friendly, and helpful experience with insurance.com.au.
Resposta da insurance.com.au
Hi Ron,
Thank you for the great review. We are glad you found the process clear and easy.
My insurance policy has my details…
My insurance policy has my details wrong (basic) they have my business name trading as 'my actual name' instead of the other way around.
When reading through it I still feel worried I don't have the cover the lessor wants from me and if providing the dcument to the lessor I am not confident they will be confident either!
14 de dezembro de 2025
Resposta da insurance.com.au
Hi Maree, Thank you for your feedback. We are sorry to hear you have concerns regarding the details on your policy and your level of cover. Our team would be happy to review this with you and assist with any updates required. Please contact us on 1300 468 730 or support@insurance.com.au, and we will be happy to help.
They got my spelling incorrect so that…
They got my spelling incorrect so that caused a bit of delay in getting my work done. Otherwise all good and prompt service
23 de julho de 2026
Resposta da insurance.com.au
Hi there, Thank you for sharing your experience. We are pleased to hear you found our service prompt and appreciate your patience while the spelling issue was resolved.
Resposta da insurance.com.au
HI Belinda,
Thank you for the review. We are glad you had a great experience with insurance.com.au.
so easy for me to apply and have…
so easy for me to apply and have approval. thank you for the no fee service as a prov. psych.
22 de julho de 2026
Resposta da insurance.com.au
Hi Paul,
Thank you for your feedback. We are glad to hear you found the application process easy and appreciated the complimentary insurance available to provisional psychologists. We wish you all the best in your career.
A compassionate, professional interaction.
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This lady worked with me to resolve the issue in a very respectful way. It was a pleasure to interact with her. The issue was resolved there and then.
21 de julho de 2026
Resposta da insurance.com.au
Hi Terry,
Thank you for your kind words.
We’re so pleased to hear Hillary made your experience with insurance.com.au a positive one and was able to resolve your query with care and understanding.
Delivering service excellence is important to us, so we appreciate you taking the time to recognise her service.
Easy process to renew.
10 de julho de 2026
Resposta da insurance.com.au
Hi Angela,
Thank you for the great review. We are glad you had an easy experience renewing with insurance.com.au.
Resposta da insurance.com.au
Hi Megan,
Thanks for your review! We're glad our team could provide the support you needed.
Resposta da insurance.com.au
Hi Charity, Thank you for your kind feedback. We aim to make arranging insurance as simple as possible, so it's great to hear this was your experience.
Online application form does not…
Online application form does not explain many options very well . I had to call your office
30 de junho de 2026
Resposta da insurance.com.au
Hi Mei,
Hi Mei,
Thank you for your feedback. We appreciate you taking the time to share your experience. We are pleased our team was able to answer your questions when you called and that you were able to complete your purchase with us.
Your feedback has been shared with our team as we continue to improve our online application experience.
Resposta da insurance.com.au
Hi Peta,
Thank you for the review. We are glad you had an easy experience with insurance.com.au.
Penalized for following Best Practice
The reason I have given this insurance provider a low score is based on my recent experience.
I have worked as a clinical psychologist for many years in both private practice and local government. Last year, a law firm requested access to the private clinical notes of one of my clients. I advised the firm that, in accordance with best practice, I could only release these documents if I was served with a subpoena.
The law firm responded by threatening to make a formal complaint against me. This caused me considerable stress. I contacted my insurer seeking advice, support, and professional representation, as I expected my insurance would provide guidance in a situation like this. Instead, I was simply told to "wait and see" whether the law firm actually lodged a complaint.
Fortunately, no complaint was ever made. However, when I attempted to renew my policy a few weeks ago, I was informed that my previous enquiry had to be investigated before my eligibility for renewal could be confirmed. This experience brought back the stress I had felt during the original incident. It left me feeling as though I was being penalised simply for seeking advice while carrying out my professional duties and following accepted best practice.
Overall, I do not feel that this insurer has my best interests at heart. Although I have renewed my policy, I did so purely for convenience, as I have unfortunately come to believe that there is little difference between professional indemnity insurers when it comes to supporting their members.
8 de julho de 2026
Resposta da insurance.com.au
Hi Laura,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We continue to work closely with our insurance partners to streamline the renewal process and improve the experience for our customers.
We would welcome the opportunity to better understand your concerns and review your experience. Please contact our team on 1300 468 730 or support@insurance.com.au so we can discuss this with you further.
Thank you
insurance.com.au Team
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