The customer service person was very helpful and friendly, and she understood what I needed. In fact, she guided me through the process, which made the transaction very easy and stress-free .
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Veja o que dizem as avaliações
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
A empresa respondeu
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Ver mais
A empresa respondeu
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Informações de contato
Level 2, 696 Bourke Street, 3000, Melbourne, Austrália
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly efficient
I needed urgent legal advice and Insurance.com.au responded within hours and arranged it all for me. Their efficiency is to be commended.
25 de junho de 2026
Resposta da insurance.com.au
Hi there, Thank you for your review. We are glad to hear our team responded quickly and helped arrange the legal support you needed.
Resposta da insurance.com.au
Hi Okhyun,
Thank you for the review. We are glad to hear you had a positive experience with insurance.com.au.
Resposta da insurance.com.au
Hi Allison,
Thank you for the great review. We are glad you had a quick and easy experience with insurance.com.au; that's what we are all about.
Really easy website to navigate
Really easy website to navigate; easy to renew - highly recommend.
23 de junho de 2026
Resposta da insurance.com.au
Hi Sara,
Thank you for the lovely review. We are always looking for ways to improve the process, so we are glad to hear you had an easy renewal. We also appreciate the recommendation. :)
Resposta da insurance.com.au
Hi Roger,
Thank you for the great review. We are glad you had an easy renewal with insurance.com.au.
Professionally handled…
Receiving a timely reminder about the deadline is helpful. Completing the request for a quote is made easy with some repopulating. The insurance being affordable is a big plus.
1 de julho de 2026
Resposta da insurance.com.au
Hi Carolyn,
Thank you for your review. We're pleased to hear the renewal process was straightforward, our reminders were helpful, and you found our cover to be great value. We appreciate your support.
The response was quick and efficient
The response was quick and efficient. I needed to upgrade my insurance and it was done very promptly.
24 de junho de 2026
Resposta da insurance.com.au
Hi there, Thanks for taking the time to leave a review. We’re glad to hear the upgrade to your insurance was handled quickly and efficiently.
The process was efficient and timely.
24 de junho de 2026
Resposta da insurance.com.au
Hi Freddy
Thank you for your review. We are glad you had a quick and timely experience with insurance.com.au.
Resposta da insurance.com.au
Hi Melanie,
Thank you for the review. We are glad to hear you had a 5-star experience with insurance.com.au.
Resposta da insurance.com.au
Hi Peter,
Thank you for the review. We are glad our team could help assist you.
The whole process was made easy and…
The whole process was made easy and simple to follow. The reminders I was receiving seemed a bit too frequent but then they did help me remember to renew my policy.
29 de junho de 2026
Resposta da insurance.com.au
Hi Bron,
Thank you for your feedback. We are glad to hear the renewal process was easy to follow and that our reminders helped you renew your policy. We also appreciate your comments about their frequency and will pass your feedback on to the team.
Quick and easy to renew.
29 de junho de 2026
Resposta da insurance.com.au
Hi Louise,
Quick and easy is what we are all about at insurance.com.au. Thank you for the review.
So kind and efficient
29 de junho de 2026
Resposta da insurance.com.au
Hi Mark,
Thank you for the great review. We are glad to hear you had a positive experience with insurance.com.au.
More than my bank could manage..
Helped me out of a payment bind with a workaround - far more then my bank was able to do.
Thank you - appreciate it.
29 de junho de 2026
Resposta da insurance.com.au
Hi MH,
Thanks for your great review! We are pleased that our team could help resolve the issue and make the process easier for you.
Very easy to navigate the process given…
Very easy to navigate the process given I am not technically competent. So It is excellent as far as I am concerned! Thank you.
26 de junho de 2026
Resposta da insurance.com.au
Hi Rita, Thank you for your review. We're pleased to hear you found the process easy to follow. Making insurance simple and accessible for all our customers is something we strive for.
Great customer Service
The staff member I spoke to on the phone was very helpful and I was able to pay my insurance in a timely manner.
29 de junho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for your kind feedback. We're pleased to hear our team was able to assist you and make the payment process quick and easy.
Concise information
Concise information, well presented with easy to follow instructions
27 de junho de 2026
Resposta da insurance.com.au
Hi Karen, Thank you for your review. We aim to make our information clear and easy to understand, so it's great to hear this was your experience.
Prompt renewal and review
I really appreciated the speed with which you reviewed my application to renew my insurance. The only thing that did not work for me was the number of reminders to renew, via text and email.
25 de junho de 2026
Resposta da insurance.com.au
Hi Sally,
Thank you for your feedback. We're pleased to hear you appreciated the quick turnaround on your renewal. We also appreciate your comments regarding our renewal reminders and will share your feedback with the team as we continue to improve our customer experience.
Resposta da insurance.com.au
Hi Sharon,
Thank you for the great review. We are glad you had a simple and easy experience with insurance.com.au.
It was easy and quick
21 de junho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for the great review. Quick and easy is what we are all about at insurance.com.au.
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