The customer service person was very helpful and friendly, and she understood what I needed. In fact, she guided me through the process, which made the transaction very easy and stress-free .
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Veja o que dizem as avaliações
Very patient, always gives reminders, even when I still miss the dates, helps me get current again, has been helpful when I need to add or remove devices, or treatments. 💯 good service always.
A empresa respondeu
I was helped all the way through the online application process by Hillary on the phone. She was courteous, friendly and helpful. This is why I have rated you 5 stars. I don't feel I would have been... Ver mais
A empresa respondeu
My phone call was answered promptly. The young lady who answered was most courteous and she was patient and understanding. I had a relatively complex problem which took about 15mins to sort out. This... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
insurance.com.au is designed to simplify buying and managing insurance online, so finding the right policy is easy. Get on with life knowing you have quality cover all in one place. insurance.com.au offers Business, Travel, Pet and Health insurance, with more products coming soon! Go to insurance.com.au to get a quick and easy quote today or call our friendly support team on 1300 468 730. insurance. Done. Tick!
Informações de contato
Level 2, 696 Bourke Street, 3000, Melbourne, Austrália
- 1300 468 730
- support@insurance.com.au
- insurance.com.au
4,7
Excelente
2 mil avaliações
Pede aos clientes que avaliem
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The renewal process was easy and…
The renewal process was easy and painless
The price was reasonable
28 de junho de 2026
Resposta da insurance.com.au
Hi Jennifer, we're glad to hear you found the renewal process easy and that you were happy with the price. We appreciate you choosing insurance.com.au.
Easy renewal process
Easy renewal process.
Prompt.
Nil personal engagement which wasn't required in this instance.
15 de junho de 2026
Resposta da insurance.com.au
Hi Louise,
Thank you for the review. We're pleased to hear you found the renewal process easy.
I got great and prompt advice when i…
I got great and prompt advice when i needed it.
24 de junho de 2026
Resposta da insurance.com.au
Hi Sandra,
Thank you for the review. We are glad to hear you had a great experience with insurance.com.au.
Great customer service
20 de junho de 2026
Resposta da insurance.com.au
Hi Claudia,
Thank you for your review. Providing exceptional customer service is what we strive for, so it's wonderful to hear this reflected in your experience.
Polite and efficient service.
26 de junho de 2026
Resposta da insurance.com.au
Hi David,
Thank you for the review. We are glad you had a positive experience with insurance.com.au.
quick process as my details were saved.
27 de junho de 2026
Resposta da insurance.com.au
Hi Vaneitha,
Thank you for the positive feedback. We are glad to hear you found the process quick and saved details feature helped.
Easy and smooth experience
Easy and smooth experience. I appreciate the efficiency of the process. Very happy with the service.
27 de junho de 2026
Resposta da insurance.com.au
Hi Danka,
Thank you for the great review. We are always looking for ways to improve our process, so we are glad to hear you found it efficient.
Simple straightforward easy
Simple, straightforward. Customer service person understood my needs
26 de junho de 2026
Resposta da insurance.com.au
Hi there,
Thank you for the review. Simple is what we are all about at insurance.com.au, so we are glad to hear you had this experience.
Easy process, good customer service
Easy process, good customer service, good price.
14 de novembro de 2025
Resposta da insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a positive experience with insurance.com.au.
The onboarding process should be much…
The onboarding process should be much quicker. Website is blocked outside Australia which is ridiculous, it's 2026, many people travel, work remotely, sure we can get VPN (and some cant!) but this shouldn't be the issue. Links expire in 24h, we're busy, not everyone will tend to it in that time. Then you gotta go back and ask same thing again. just makes the whole process longer and more frustrating!
the price was a bit more than what I expected.
Other than that, everything was pretty straightforward.
25 de junho de 2026
Resposta da insurance.com.au
Hi Ania,
Thank you for your feedback. We're glad to hear you found the process straightforward overall. We understand your frustration with accessing the website while overseas and the short expiry of our secure links. While these measures are designed to help keep customer information secure, we appreciate your feedback and will pass it on to the team for consideration.
Good service
25 de junho de 2026
Resposta da insurance.com.au
Hi Thamon,
Thank you for the review. We are glad to hear you had a good experience with insurance.com.au.
TERRIBLE + UNTRUSTWORTHY
TERRIBLE - NO stars - SHOCKING
This company is not trustworthy.
I organised professional indemnity insurance with this company. I had my first case ever. This company left me unsupported - literally sent me an email stating "find your own lawyer and we will reimburse you". The insurers then repeatedly got their administration to defer answering my concerns, especially in light of my policy.
I was in shock.
Their admin are nice. Yet to be honest, kind admin, no legal team during a case. Forget it.
I had been with them for about 6 years. Yet I guess the trustworthiness of a company can only truly be revealed when you actually need them.
26 de junho de 2026
Avaliação não solicitada
easy and efficient
18 de junho de 2026
Resposta da insurance.com.au
Hi Carla,
Thank you for the great review. Easy and efficient is what we are all about at insurance.com.au, so we are glad you had this experience.
So simple to renew
25 de junho de 2026
Resposta da insurance.com.au
Hi Lucille,
Thank you for the review. We are glad to hear you had a simple experience renewing with insurance.com.au.
supportive customer service and smooth…
supportive customer service and smooth process
17 de junho de 2026
Resposta da insurance.com.au
Hi Changiz,
Thank you for the great review. We are glad you had a supportive and smooth experience with insurance.com.au.
Resposta da insurance.com.au
Hi there,
Thank you for the great review. We are glad you had a quick and easy experience with insurance.com.au.
Renewal from overseas
As I was on my overseas holiday at the time of renewal, I had to call rather than just filling the form. The person that took my call was efficient in verifying my identity, reason for call and taking the payment. Calling from overseas was not cheep so I was grateful that she didn't waste any of time, and still very professional
24 de junho de 2026
Resposta da insurance.com.au
Hi Kish, Thank you for your great review. We are pleased our team could make your renewal process as quick and straightforward as possible while you were overseas. We appreciate your kind words and hope you had a lovely trip.
Very helpful
24 de junho de 2026
Resposta da insurance.com.au
Hi Chris, Thanks for your review! We're glad we could assist you.
Resposta da insurance.com.au
Hi Michelle, Thank you for the great review, and thank you for choosing insurance.com.au.
joining was easy
16 de junho de 2026
Resposta da insurance.com.au
Hi Natasha, Thank you for the review. We are glad you had an easy experience with insurance.com.au.
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