I signed up and immediately got several users from around the world trying to connect with me. But the moment I want to accept a friend request or simply reply to their messages, the page redirects me... Ver mais
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Veja o que dizem as avaliações
Wonderful place to meet people and find an authentic connection! I joined groups where I tried out new hobbies, met people from all over the world and shared stories or a drink in cool bars and rest... Ver mais
I did not use, but visited one event and paid extra for it, and payed additionally more than 100 EURO for some kin of subscription! they are shameless and not friendly, poorly organising events. I not... Ver mais
I have tried two times to get a member. First time the request was decliened within two minutes (13.07.25) . Looks like a robot is reviewing the requests. After second request rejection (15.97.25) I... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With more than 5.2 million members in 420 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. InterNations offers global and local networking both online and face-to-face at more than 6,000 monthly events and activities. Online services include country and city guides created by a team of professional writers, guest contributions about life abroad, and forums to help members with topics such as local housing and searching for jobs. InterNations is primarily a community for expats, but also global minds. As a community of trust, membership is by application only.
Informações de contato
Karlsplatz 3, 80335, Munich, Alemanha
- internations.org
2,3
Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Internations ha scalato un abbonamento…
Internations ha scalato un abbonamento annuale, nonostante io abbia richiesto il suo annullamento il 28 marzo. Alla conferma dell'avvenuta cancellazione mi rimandava a un errore di pagina, dopo vari tentativi mi sono convinta che fosse comunque andata a buon fine. Ed invece no, mi scalano un anno di abbonamento e da un mese non rispondono alle mie richieste di rimborso.
28 de março de 2024
Avaliação não solicitada
Impossible to unsubscribe from
Impossible to unsubscribe from. Even tech support requests won't fix it.
3 de abril de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Sir or Madam,
To change your email notification settings, please follow the steps below:
Log into InterNations and go to Email notifications.
To stop receiving certain notifications, click or tap on the desired notification and untick the checkbox next to it.
Don’t forget to save your changes.
If you no longer want to be an InterNations member, you can also delete your account.
if it is not working please reach out to our support with details or a screenshot of the error message to investigate it further!
Thank you
Internations c'est fini!
Internations c'est fini!
Entreprise sur le déclin depuis le covid, ils ont essayé de relancer des abonnements premium après le covid, à 119 € l'année alors qu'avant le covid on payait 70 € pour l'année. Il y a un déclin total des activités dans de nombreuses villes, en France tout du moins donc ça n'a plus vraiment d'intérêt.
À défaut d'avoir pu se renouveler, Internations doit maintenant laisser la place à d'autres moyens de partage et de rencontres.
27 de abril de 2024
Avaliação não solicitada
Resposta da InterNations
Thank you for sharing your feedback. We understand your concerns about the subscription pricing and activities.
We value your membership and aim to offer the best possible experience in our community. Due to increased costs, we can no longer offer Albatross Membership at the former rate. As communicated on 18 November 2022, the new price applies to billing cycles starting after 1 January 2023. You can downgrade to Basic Membership on the Membership page if preferred.
To see active groups in your InterNations Community, log in and go to Groups. If you don’t find a group that excites you, consider starting your own.
We appreciate your support and hope you’ll see the improvements we’re making. Your feedback is invaluable as we strive to meet the evolving needs of our members
I would not recommend joining…
I would not recommend joining InterNations. Unlike most organisations which offer free trials, they don't send any kind of reminder that the free trial is ending and that you will be billed soon - I have found several companies that do this, and because of their integrity and courtesy, I've ended up continuing with their services. InterNations, on the other hand, isn't a great website to use - I went on it when I signed up and found it an overall terrible user experience, so I didn't use any of its services during the free trial; I didn't log back on and InterNations, if they have the ability, they will see that I've not interacted. I didn't get any value from it, and I'm very dissatisfied with the experience and the lack of service received. As I would have if this was a restaurant or a store, I contacted InterNations with my grievances and asked for a refund and immediate termination of my subscription, but I've not heard anything back other than a 'We'll get back to you' message. It's been 7 days. For a global company, this is an appalling service and unfair trading.
14 de abril de 2024
Avaliação não solicitada
Resposta da InterNations
Dear member,
Thank you for providing your feedback.
It saddens us to hear that you are dissatisfied with the automatic commencement of your paid Albatross Membership subscription after the conclusion of your free trial.
Please be aware that this information was prominently presented on the checkout page before initiating your free trial. Furthermore, it was reiterated in both your confirmation email and on your Membership page. In these communications, you were clearly informed of the following:
1. The free trial duration of 30 days.
2. Charges would apply only after the trial period ended.
3. You had the flexibility to cancel at any point during the free trial.
As you did not cancel your free trial within the 30-day period, you were subsequently billed for the selected subscription period.
We trust this provides clarification for any uncertainties you may have.
Should you have additional concerns, do not hesitate to reach out to our Support Team.
Best regards,
Your InterNations Team
How is it possible that these kind of…
How is it possible that these kind of company’s and customer support departments can still exists. It’s absolutely insane how they treat customers and it’s a big trap with their free trial. I already wrote this at other review company’s and keep on going. They charged me twice and it’s a mistake but they don’t have the decency to investigate and refund the money.
16 de abril de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Danielle,
Thank you for sharing feedback.
We’re truly sorry for the current situation.
We know it’s frustrating, but please don’t send multiple messages about the same topic to customer support. Instead of responding to you faster, this simply increases the backlog even more. And then it takes longer for us to reply to everyone.
We know our current response time is not up to our standards, and we’re doing our best to improve the support we offer as quickly as possible.
I regret to learn that you are displeased with the automatic initiation of your paid Albatross Membership subscription following the conclusion of your free trial.
Please note that this information was prominently displayed on the checkout page before commencing your free trial. Additionally, it was reiterated in your confirmation email and on your Membership page. On these platforms, you were informed of the following:
Your free trial would extend for 30 days. You would only incur charges after the conclusion of the trial period. You possessed the flexibility to cancel at any time during the free trial. Since you did not cancel your free trial within the 30-day timeframe, you were billed for the selected subscription period.
Kind regards,
Your InterNations Team
Beware the Free Trial
I've been a member of this website for 15+ years and occasionally try out its paid Albatross membership when a free trial is on offer.
On this occasion I unfortunately wasn't able to cancel the free trial in time. Technically, on my timezone in the US, I still had a day before I needed to cancel but because the website is based in Europe it charged me as soon as it hit midnight CET.
I've reached out to customer service to ask them to cancel the paid membership and issue me a refund. It's been over 21 days but have heard nothing back despite following up a week ago.
I wouldn't mind if I actually got anything beneficial from the paid membership but it's very limited value add. The website is full of fake profiles which don't seem to get removed because the user/content moderation and customer support are a joke.
I used to be an advocate for this community but at this point I am pretty much done using it.
24 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Member,
Thank you for your message and for being a long-standing member of our community. We understand your frustration and we apologize for any inconvenience caused.
We acknowledge that our service may not be perfect and we are continuously working to improve it. We take your feedback seriously and will strive to address the issues you’ve raised, particularly regarding the fake profiles and the effectiveness of our user/content moderation.
Regarding the Albatross membership, we understand that the timezone difference may have caused confusion about the cancellation deadline. We are looking into this matter and will ensure clearer communication about such details in the future.
It’s important to note that the revenue we generate from the Albatross membership is crucial for us to maintain and improve our services. We are committed to providing value to our members and we are constantly working to enhance the benefits of the Albatross membership.
As for your refund request, we apologize for the delay in response. Our customer service team is currently experiencing a high volume of inquiries, but rest assured, your request has been received and is being processed.
We value your membership and your contribution to our community over the years. We hope to resolve this issue to your satisfaction and would be sorry to see you leave.
Best regards,
Your InterNations Team
Worst Customer Support. Extremely Bad Experience
No wonder why you guys already have such a bad rating. You really try to scam people by ignoring their cancellation requests.
Their support IGNORES you completely. They make it almost impossible to cancel. It's like they are trying to sell something which customer never wants.
Ignoring my multiple emails for months. Such a ridiculous behavior.
12 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Hi Ashraf,
We completely agree that our current response time is far too long and understand how frustrating that must be. Our team is currently handling an increase in support requests.
We’re working hard to prioritize and respond to each one. Thank you for your understanding and patience as we take steps to improve the situation.
Kind regards,
Your InterNations Team
Ich bekomme jetzt seit mehreren Wochen…
Ich bekomme jetzt seit mehreren Wochen Spam E-Mails von dieser Firma. Ich hab mich dort nie registriert. Noch würde ich das machen, geschweige denn Mitgliedschaft beantragen. Man kann den Newsletter nicht abbestellen da gibt’s ein Fehler. Was für eine Scheißfirma
4 de abril de 2024
Avaliação não solicitada
Resposta da InterNations
Sehr geehrter Herr Hacker,
es tut uns leid zu hören, dass Sie unerwünschte E-Mails von unserer Firma erhalten. Wir nehmen Ihre Beschwerde sehr ernst und möchten das Problem so schnell wie möglich lösen.
Bitte wenden Sie sich an unseren Kundenservice unter der Ihnen bekannten Kontaktadresse. Unser Team wird sich umgehend um Ihr Anliegen kümmern und sicherstellen, dass keine weiteren unerwünschten E-Mails an Sie gesendet werden.
Wir entschuldigen uns für die Unannehmlichkeiten und danken Ihnen für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen
Ihr InterNations Team
Ridiculous
The registration form doesn't work properly, the anonymous staff rejects the application with o explanation. Following the very same link they provide for assistance, they are unable to connect the personal data you provide with the registered mail and you enter a loop of ignorance. Wasted time, no transparency. I haven't met such a ridiculous service in years.
29 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Hi, I am sorry to hear that your membership application was declined. To ensure that InterNations remains a community of trust, each registration goes through an approval process. Our team carefully examines each application in order to make the right decision about who should become a member of our international community. Please contact our Community Support team for further assistance.
You will never see a worse site in your life…
Absolutely without question the single worst website/social network in existence. I’m a 42 year old married man, and WE were looking to network as we moved from the US TO France. The level of ignorance by ownership, the lack of effort by the organization, and the overall horrifically ran company is the worst this (me) software developer and (my wife) also a software developer has seen or will ever see. With our experience, we know a few hours in 1 afternoon would change it all, but ownership VERY clearly and VERY blatantly do not understand basic human interaction and they have zero self awareness. DO NOT JOIN UNDER ANY CIRCUMSTANCE*
29 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Brett,
Thank you for taking the time to share your thoughts about our website. We appreciate all feedback, whether positive or negative, as it helps us improve and provide a better experience for our users.
We apologize if our website fell short of your expectations. As a team of software developers, we understand the importance of efficient communication, user-friendly interfaces, and responsiveness.
Ignorance by Ownership: We apologize if it seemed that way. Our goal is to continuously learn and adapt to meet our users’ needs.
Lack of Effort by the Organization: We take this seriously. We’re actively working to enhance our efforts in maintaining and improving our platform.
Horrifically Run Company: We’re sorry to hear that you feel this way. We’re dedicated to refining our processes and ensuring a smoother experience.
Basic Human Interaction and Self-Awareness: We value self-awareness and empathy. Your feedback will help us better understand our users and their expectations.
We respect your opinion. If you have specific suggestions for improvement, please share them with us.
Once again, thank you for your feedback. If you’d like to discuss this further or have additional insights, feel free to reach out to our customer support team.
Best regards,
Your InterNations Team
Not great.
I had high hopes for meeting new like minded people on here however after less than 48 hours I've deleted my account as I was approached by many men directly which made me feel uncomfortable. It felt like a bad dating website, really slimey messages coming through.
I was also concerned that members aren't verified in any way. No idea who these men are it didn't feel safe at all. They were very direct.
I'm very glad I didn't sign up for Albatross based on all the negative reviews on here.
9 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Hi, we regret to hear of your negative experience. We take the safety of our community members very seriously and have several measures and features in place where members can alert us to any potential offenses and/or block contacts. Please contact our Community Support team for further assistance.
No heads up !
no notification about the 119 euro they charged me. I got the notifcation 03am in the morning. Wrote directly an email.
The app is unorganised to find clearly when your memberships end, and when you get charged ! Thos should be noticing very vlear in the app.
Also a lot of scammers on the app, a lotnof robots, your guided buddy is nothing but a robot. You can hardly ask questions.
You should have some service and reply to people who are unsatisfied with the app and the buisness, but its is hidden in the app where you first have to find the downgrading and than can delete your account ?
NO, You should received a notification, or a big button with unsubcripe.
And like the others, no refund will be made.
Do not download or give in your card number. Very very high fraud.
1 de março de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Ingrid,
Thank you for sharing feedback.
I regret to learn that you are displeased with the automatic initiation of your paid Albatross Membership subscription following the conclusion of your free trial.
Please note that this information was prominently displayed on the checkout page before commencing your free trial. Additionally, it was reiterated in your confirmation email and on your Membership page. On these platforms, you were informed of the following:
- Your free trial would extend for a duration of 30 days.
- You would only incur charges after the conclusion of the trial period.
- You possessed the flexibility to cancel at any time during the free trial.
Since you did not cancel your free trial within the 30-day timeframe, you were billed for the selected subscription period.
We hope it clarifies your doubts.
Kind regards,
Your InterNations Team
Do not give them your payment details
These guys will continue to charge your card after your subscription is cancelled and they will not refund your money. Do not believe their inevitable response below. They have been known to do this and will continue to do this.
Shame on you Internations!
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Dear JMD,
Thank you for sharing your feedback with us.
We hope you reached out to our support team, without further details on your case it's impossible to comment. We know our current response time is not up to our own standards, and we’re doing our best to improve the support we offer as quickly as possible.
Thanks so much for your patience and understanding.
Kind regards,
Your InterNations Team
Accidentally signed up with two…
Accidentally signed up with two emailadresses (messy head) and had the 14 days trial at the same time and clearly didn't make use of both accounts because I'm just one person and people make mistakes. Some organisations do the right thing some don't. This organisation clearly doesn't care and only want the money and it's a lot of money. I tried to contact customer service multiple times but they were so poor in their (very very slow) communication.
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Danielle,
Thank you for sharing your feedback with us.
Please bear with us as we work on improving the long delay you’re experiencing with our support services. We understand your frustration, and we’re committed to making things better.
We’ll get back to you as soon as possible.
Best regards,
Your InterNations Team
Sehr unseriös, sehr enttäuschend.
Ich habe Mitgliedschaft rechtzeitig gekündigt, habe eine Bestätigung erhalten, dann mich entschieden sogar meinen ganzen Profil zu löschen. Und was denkt ihr? Nächsten Monat wird wieder das Gebühr abgerechnet. Habe mindestens dreimal den Support geschrieben, die Antwort - wir können keinen Mitglieder von ihrer E-Mail erkennen (tja, weil der Profil nicht mehr da ist!). Ich habe die ganze Info, Rechnungsnummer angegeben, meine Kündigungs Bestätigung angehängt - Null Reaktion.
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Dear Ausra,
Thanks for your feedback.
I assume you already reached out to our support team. Unfortunately, our current response time is not up to our own standards, and we’re doing our best to improve the support we offer as quickly as possible.
We apologize for any inconvenience caused by the delay in our response. Our team is dedicated to resolving your concerns and is actively working on improving our response speed. We appreciate your patience and understanding in the meantime.
Best regards,
Your InterNations Team
Total Scam
DO NOT JOIN. Yet another scam site. I was connected to several people and received nothing but automated responses that had no bearing on the subject. Just a series of "how are you today" messages. I attempted a zoom newcomers get together. It was plainly stated to start at 10:00am on a tuesday. When I tried to join it claimed to have been over for 3 hours. I have sent repeated emails to their "contact" link and have never had a response. This reminds me of a scam site from years ago, which had identical issues. I feel like I need to change my bank account number before someone cleans out my account.
23 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Dear John,
Sorry to hear that you are unhappy with your experience on InterNations. Maybe give it another try, there are a lot of great online events you can join at any time of the day.
We hope you will return and become a happy member of the InterNations community.
Kind regards,
Your InterNations Team
waste of time
sounds good , doesn't work , useless and a waste of time ...
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Hi Elle,
Thanks for your feedback, sorry to hear we couldn't deliver on your expectations.
We always work hard on improving our offering and our platform. Maybe one day you return as a happy member of our community.
Best regards,
Your InterNations Team
Thanks for your help in safe guarding the Conmmunity
I am glad that Internations took the proper steps to review a impersonator's profile when I reported my suspicions. I could have simply blocked the user but I feel it is important to keep this Conmmunity safe. Recently there has been more spams than ever before. I am glad the action was taken so I feel safe to be part of this wonderful Conmmunity.
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da InterNations
Thanks again, Shuang Jin, for your kind feedback!
a good filter of quality people where I…
a good filter of quality people where I met in 2 events attened.
always proposing young and healthy active events which I adore.
ambassadores are generous, and have postive attitudes.
7 de fevereiro de 2024
Avaliação não solicitada
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