InterNations Avaliações 

1.142
O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I signed up and immediately got several users from around the world trying to connect with me. But the moment I want to accept a friend request or simply reply to their messages, the page redirects me... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful place to meet people and find an authentic connection! I joined groups where I tried out new hobbies, met people from all over the world and shared stories or a drink in cool bars and rest... Ver mais

Avaliado com 1 de um total de 5 estrelas

I did not use, but visited one event and paid extra for it, and payed additionally more than 100 EURO for some kin of subscription! they are shameless and not friendly, poorly organising events. I not... Ver mais

Avaliado com 1 de um total de 5 estrelas

Predatory behavior They will make the cancellation difficult and then start threatening you will legal pursuit for a service you barely used and you didn’t want to continue pay for. First time in... Ver mais

Detalhes da empresa

  1. Clube recreativo

Escrito pela empresa

With more than 5.2 million members in 420 cities around the world, InterNations is the largest global network and information site for people who live and work abroad. InterNations offers global and local networking both online and face-to-face at more than 6,000 monthly events and activities. Online services include country and city guides created by a team of professional writers, guest contributions about life abroad, and forums to help members with topics such as local housing and searching for jobs. InterNations is primarily a community for expats, but also global minds. As a community of trust, membership is by application only.


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
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1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,3

Todas as avaliações

(1.142)

90 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

This this is a total scam network!

This is a total scam network. They lure BigU by free membership. Then they convince you to become an albatross member paying an annual membership. When you go to events you always need to pay. But the worst is that I cancelled over a year and a half ago and they still kept charging me. It was impossible to cancel due to constant problems with their site and when I sent emails to complain I am sent back to the site who did not work. They are making millions by charging membership dees and not making it easy to cancel! Do not fall for them! The people who work in all the different countries are all volunteers and do not get paid
! am not sure how that is legally possible! ! Do not join them!

11 de novembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Yasmine,
Thank you for your feedback.
Premium Members have the option to cancel their subscription in their account at any time. We did not experience any technical issues in our cancelation process in the time frame mentioned. A successful cancelation is confirmed by email, and the status is also reflected on the membership page. When you contact our Community Support Team explaining about your issues they will be sure to assist you.
If you have any questions or further feedback you can always contact us.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

AVOID AVOID

Internations is generally faking the number of attendees and the quality of the events. don't be fooled by the glossy looking website. internations is a better way to spend your money only if your baseline is taking 100USD and throwing it in a garbage can

9 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Phil,
Thank you for your feedback.
We regret to hear that you weren't satisfied with the event offering. We can assure you, though, that all numbers displayed regarding the attendants are an accurate reflection of members signups.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

No flexibility, bad service

This platform is making money of people who are stepping out of their comfort zone. On the lookout for meeting new people while spending time abroad, I signed up on this platform to see what it could offer me. This turned out to be nothing.

Without realising, I had opted for a free trial. So, after the free trial ended, I accidentally paid for the full membership, which I did not want. When emailing them about my mistake, they showed no flexibility whatsoever and are unwilling to reverse this payment.

In my honest opinion, i feel like no organisation will sustain living on money of people that do not want their product or service because its a terrible business model. Therefore, I most definitely would not recommend supporting it by buying their “services”.

8 de novembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Jasmijn,
Thank you for your feedback.
A free trial can be canceled by the member in their account at any time during its course. The terms of the free trial and the subsequent subscription are made clear during the upgrade process. We regret if this wasn't sufficient in your opinion.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS - SCAM

To anyone reading this, save yourself from this €120 scam. I’m certain I downgraded my account on time, but they charged me €120 anyway. I reached out to their painfully slow support team twice about this, but they showed absolutely no empathy or accountability. Any reputable company would understand the situation and issue a refund if you contact them promptly after the charge, but they don’t. So spare yourself what others have gone through and avoid this service at all costs.

4 de novembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Guillaume,
Thank you for your feedback.
Premium Members have the option to cancel their subscription in their account at any time. A successful cancelation is confirmed by email, and the status is also reflected on the membership page. When a membership has already been renewed we will review requests on a case-by-case basis.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

This organisation is a money scamming…

This organisation is a money scamming entity. As a Paris expat, I know people in this group and, for years I have heard their complaints about their attempts to disentangle from its membership charges. I have avoided this group like the plague knowing this. Somehow -- no idea how -- this group started charging me. I have never been to any event, intentionally avoiding any connection. I will now be pursing all remedies, for me and others. This group is not trustworthy.

AFTER my above review, InterNations replied (below). Their information is not correct. I have a long-time redundant system keeping track of subscriptions (automated and manual). No subscription/membership was taken. No online account was created. I have twice sent them Cease & Desist Letters, to no avail. I have twice tried to contact their support team, again, to no avail. I am warning everyone, THIS IS A SCAM.

24 de outubro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear member,
Thank you for your feedback.
To upgrade their membership members have to actively choose a product, enter their payment details, and accept the terms. If you did this unintentionally or have any questions you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 5 de um total de 5 estrelas

Superb Team!



I had the privilege of serving as a council member of a photography group for a few years. During that time, I met incredible people and formed lasting friendships around the world. Our group was small, intimate, and always had a warm, cozy atmosphere on our outings. The individuals I met were not only respectful and friendly, but also wonderful connections to have. I also maintained a strong relationship with most of the other council members.

A special shout-out to the Internation support team! They were consistently superb—always helpful, friendly, and understanding. I truly appreciate their dedication and warmth.

One of the challenges we organizers faced, which had nothing to do with Internation itself, was when people would sign up for events but fail to show up. Additionally, although rare, there were occasional issues with the platform being blocked or not working smoothly.

16 de outubro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Lydia,
Thank you for your feedback. We're happy to hear that you enjoyed the experience, and even decided to step up organize events yourself. That's what makes community life the best possible experience.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Internations will kindly give you 30…

Update. So whilst i instigated a ccard charge back and dispute about this horrible company, and got a credit, internations in pure german style re charged me another annual subscription. Rascals. Thankgod i blocked them and so they couldnt do that! THEY NEED TO BE IN THE DOCK AT THE INTERNATIONAL CRIMINAL COURT IN THE HAGUE. CRIMINALS.
And then internations tried to charge again the next day too. These guys are seriously malicious.

Internations will kindly give you 30 days free membership as Albatross. One minute thereafter, they will charge you the full years membership €119, which i paid. The minute you try and cancel albatross to go back to basic and seek a refund due to change of mind, its better you never ask. They operate German policy: rude and wont be helpful. Read the reviews. They are a monster company operating poor standards and scamming every one. No fair policy on cancelletions. UK Trading standards pay attention. Credit card companies pay attention. How can such a company exist in 21st century? They disregard cancellations for a refund. You sign up to free trial period, thereafter its a full on years membership charge, thats their terms. Every attempt to seek cancellation for a refund is a waste of time, even if you have complaints on service, unable to use the service or any reason whatsoever. You have paid. Sel a vie.

2 de outubro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Bijal,
Thank you for your feedback. The terms of the free trial are clearly stated during the signup, during which you yourself pick the product period (in your case 12 month). Other, shorter options are available. You can also cancel your free trial at any time during its 30 days.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

They charged me on the last day of the…

They charged me on the last day of the trial period on 30 th.
on top once when you cancel there is no confirmation email that you cancelled it.

30 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear member,
Thank you for your feedback. As per the terms of our free trial, you are being charged when the free 30-day period is over. You can cancel the trial at any time during those 30 days. Also, we do confirm all cancellations by email. Please make sure to also check your spam folder.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Poor customer service, unexpected bills

I signed up for a free trial, and didn't realise that Internations had set up an automatic payment in my PayPal. I got billed €95 for an entire year's worth of subscription, and have absolutely no use for the platform. Not even a rolling month; an entire year!!

I contacted them via their website submission, and after about a week (and following up via Facebook) I received;

"You had the chance to cancel your free trial at any time before the 30 days ended... we can't offer you a refund".

Absolutely zero cares given for goodwill or accidental product purchase. There might well have been a time in the future where I'd use this platform, but their business model is to latch onto money from people that accidentally carried over their free trial, which will not benefit them in the long run. Probably indicative of why their Trustpilot rating is 2.3 / 5

2 de outubro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Mark,
Thank you for your feedback. The terms of the free trial are clearly stated during the signup, during which you yourself pick the product period (in your case 12 month). Other, shorter options are available. You can also cancel your free trial at any time during its 30 days.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Been trying to get a hold of them re an…

Been trying to get a hold of them re an invoice and have not received a reply. It’s been days. I’ve tried to email them again but still no reply. Horrible service.

30 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Amélie,
Thank you for your feedback. We apologize if our reply times didn't meet your expectations. We have since replied to your requests.
If you have any questions or further feedback you can always contact our Community Support Team.
Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

DO NOT TRUST your data to InterNation.

DO NOT TRUST your data to InterNation.

Once singed up exploring a good idea of connecting people, the app itself turned out to be absolutely useless with no people around.

Instead, I keep receiving SPAM emails regularly, and It is impossible to unsubscribe, so I just keep marking them as "spam" in my inbox.

Today I received a marketing email with "offers from partners". Bizarre and outrageous!

30 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Oleskii,

Thank you for your feedback. We regret to hear that you were unable to set your notifications according to your preferences. Of course, our members have full control over which notifications they receive. The details can be found in our FAQs: https://support.internations.org/hc/en-us/articles/360010796418-How-do-I-unsubscribe-from-email-notifications

If you have any questions or further feedback you can always contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Selling a fake community for a cheap profit

I deleted my InterNations account yesterday after being a basic member for 6 years, and the following is the overall experience I'm leaving with:

InterNations sells a false sense of community to vulnerable expats who seek a sense of belonging in their new homelands.

P.s. I never gave them my credit card information to be scammed like many other expats unfortunately have.

(Comment on InterNations reply: The right to host events and thus shape a community are exclusively reserved for those who, if neither a Consul, nor a Ambassador of InterNations, have a paid subscription as an Albatross member. So, the adage "a community is shaped by its members" does not apply to the InterNations platform if you happen to be just a Basic member.

21 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Ronald,

Thank you for your feedback. We regret to hear that you did not enjoy the community spirit at your expat destination. A community is shaped by its members. We encourage all members to become active in their communities and help to shape it and share their passions and interests by becoming hosts themselves.

We hope you continue to enjoy expat life.

If you have any questions or further feedback you can always contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Horrible company !

Horrible company !
I had a 30 days membership and I cancelled it and they tried to take money of my card, kept sending emails threating me with legal action and debt collection agencies, even though I had cancelled my subcription and did not use it anymore.
I wrote multiple emails in which I asked them to remove the fee as I cancelled and did not use but they kept replying about their terms and conditions etc, then just ignoring my emails.
Do not make the mistake to buy any subscription from these scammers or you will end up having your money stolen !

12 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Laura,

Thank you for your feedback. It is impossible to reply here in-depth without being able to identify you. But generally speaking, settling an outstanding invoice and canceling a subscription are two separate topics, and can overlap.

If you have any questions or further feedback you can always contact our Community Support Team. We assure you that we reply to all inquiries.

Best regards,
Your InterNations Team

Avaliado com 5 de um total de 5 estrelas

Big time customer Support!!!

13 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Burak,

we're glad to hear that you're happy with our service.

If you have any questions or further feedback you can always contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Application for membership denied…

Application for membership denied without giving any reason as to why and even though all the basic requirements to become a member are fulfilled. One can be forgiven to suspect that they are discriminating based on ethnic origins.

9 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Richard,

Thank you for your feedback. We appreciate your interest in joining our community and are sorry that your application was declined.

We can assure you that we welcome people from all around the world regardless of the country they were born in, the language they speak, their age or gender, or any other characteristic. Unfortunately, we cannot give detailed information about our membership approval process.

If you have any questions or further feedback you can contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Could be so much more....

GOOD: All local meetings, which I attended were good or great - but that was the doing of the local organizer, not the work of the website as such.
BAD: I have paid for the membership and still cannot access the online events due to their programming. In addition the support does not support but lectures about why it is my fault that their website does not work. This is going on for months - I have had enough!
-----------------
I corrected my review from 2 to 1 star:
Writing that they cannot fix the error based on the information provided is non-sense: I reported the issue multiple times incl. screenshots. Via Trustpilot, they got my email. They COULD look it up in the support forum or contact me via email, but they did neither.

4 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Britta,

Thank you for your feedback. We're glad to hear that you enjoyed the community events.
Regarding your payment issue: Unfortunately, it's not possible to understand and fix the issue based on this message. Please get back to our Community Support Team, who will be happy to assist you.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

Won't let me join for undisclosed…

Won't let me join for undisclosed reason.

1 de setembro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Hi,

We appreciate your interest in joining our community and are sorry that your application was declined.
To ensure that InterNations remains a community of trust, each registration goes through an approval process. Our team carefully examines each application in order to make the right decision about who should become a member of our international community. Unfortunately, we cannot give detailed information on why your specific request was denied.

If you have any questions or further feedback you can contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

They will eventually be obsolete

I had a paid membership for awhile but found them mostly a useless organization. They're not necessary when numerous Facebook groups exist for foreigners to meet one another and organize events. I would certainly not pay them anything again, and I can well imagine that they bait people with free trials and then refuse to cancel the subscription after the 30 days have finished.

Eventually, Internations will most likely go out of business. No time like the present to start sending them on their way.

1 de janeiro de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Hi Noelle,

Thank you for your feedback.

You can cancel your free trial at any time during the 30 day period. If the free trial is not canceled, your chosen membership subscription begins.

If you have any questions or further feedback, you can contact our Community Support Team.

Best regards,
Your InterNations Team

Avaliado com 1 de um total de 5 estrelas

The Internations Fraud. No Customer Service, membership cancellations, billing issues and other unpleasant interactions.

As a "Albatross" member for several years, within Belgian Internations Community, I was literally shocked, to realize that my paid membership (cost 120 euros) and online profile were suddenly cancelled, without any notice, explanation or even refund(!!). The Customer service, is not reachable by phone and has not, to this day, responded to my submitted queries and emails. Not only, since the COVID-19 pandemic, there has been a decrease in in-person events and the shift to virtual interactions, but in recent months, I (and many fellow members) have also encountered unpleasant behaviors, from some event organizers which seem to profit from their position solely for social networking. This is particularly troubling in a space that should foster international understanding and friendship.

6 de agosto de 2024
Avaliação não solicitada
logotipo da InterNations

Resposta da InterNations

Dear Pierre,

Thank you for your feedback.

We regret to hear that you're dissatisfied with our recent price increase. Please know that we deeply value your membership, and our top priority is to provide you with the best possible experience within our vibrant community. We're dedicated to maintaining this standard for all our members globally. However, due to a substantial rise in overall costs, we can no longer offer the Albatross Membership at its previous rate.

We're sorry to hear you had a bad experience with our hosts. If you come across someone violating our guidelines in the future, please report the profile to our Integrity Team. We will thoroughly investigate the matter and take the necessary action.

If you have further questions, you can contact our Support Team at support@internations.org.

Best regards,
Your InterNations Team

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